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Our new Online Submission Center is live.

pcgs_socialpcgs_social Posts: 4 mod
edited January 29, 2025 2:04PM in U.S. Coin Forum

Hello everyone!

The wait is over. Our new Online Submission Center is finally here! 🪙

Here's what's new:
1. Effortless search and filter tool.
2. Tailored service level recommendations.
3. Personal dashboard allowing up to 30 draft submissions.
4. Automatic submission segmentation.

Try it out for yourself! Head over to pcgs.com/submissions and upgrade your collection with ease.

Note: These features are currently only available for raw coin submissions.

Have any questions regarding these updates? Let us know down below. We'll be answering any questions today.

Isa Zavala
Social Media Coordinator

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Comments

  • johnny010johnny010 Posts: 1,759 ✭✭✭✭✭

    Well I was excited to read this but wow …

  • hummingbird_coinshummingbird_coins Posts: 1,188 ✭✭✭✭✭

    @ProofCollection said:
    I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
    1. The use of a pop-up to enter everything is clunky.
    2. The coin entry, why can't you enter a PCGS coin number?
    3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
    4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible.
    5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

    Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

    Young Numismatist • My Toned Coins
    Life is roadblocks. Don't let nothing stop you, 'cause we ain't stopping. - DJ Khaled

  • ProofCollectionProofCollection Posts: 6,405 ✭✭✭✭✭

    @hummingbird_coins said:

    @ProofCollection said:
    I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
    1. The use of a pop-up to enter everything is clunky.
    2. The coin entry, why can't you enter a PCGS coin number?
    3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
    4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible.
    5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

    Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

    I did. But they wanted feedback.

    http://ProofCollection.Net

  • jt88jt88 Posts: 3,075 ✭✭✭✭✭

    @pcgs_social said:

    Here's what's new:
    1. Effortless search and filter tool.
    2. Tailored service level recommendations.
    3. Personal dashboard allowing up to 30 draft submissions.

    I really like these three items. Thanks PCGS.

  • lonemountaincoinlonemountaincoin Posts: 93 ✭✭✭
    edited January 29, 2025 1:40PM

    What's the process to regrade a coin using the new submission center? We tried earlier today and it wasn't immediately obvious.

    Owner, Lone Mountain Coin
    Rare Ingot Collector - Always on the hunt for more!

    Website
    Instagram
    Facebook

    Founder of Pre33Goldbugs - 5500 member group

  • pcgs_educationpcgs_education Posts: 11 mod

    @jt88 said:

    @pcgs_social said:

    Here's what's new:
    1. Effortless search and filter tool.
    2. Tailored service level recommendations.
    3. Personal dashboard allowing up to 30 draft submissions.

    I really like these three items. Thanks PCGS.

    Happy to hear you are enjoying the new updates!

    Abby Zechman
    PCGS Education Coordinator

  • pcgs_socialpcgs_social Posts: 4 mod

    @lonemountaincoin said:
    What's the process to regrade a coin using the new submission center? We tried earlier today and it wasn't immediately obvious.

    The features listed above are currently available for raw coin submissions. If you're looking to regrade a coin, you will need to select “Leave Beta” from the yellow banner at the top of the screen to use the old Online Submission Center. We hope to make these features available for other types of submissions in the future!

    Isa Zavala
    Social Media Coordinator

  • pcgs_educationpcgs_education Posts: 11 mod

    @1madman said:
    Does this now fix the issue of having multiple submissions shipped back together to save on mailing costs? I mean if we can go in and add all our coins at once and it breaks it up into multiple submissions with different grading tiers, why can’t they all be combined into 1 when they get returned to us. NGC figured out a way to accomplish this, why can’t pcgs?

    As an update to our submission center, OSC 2.0 does not address shipping issues. You can select different return shipping options for each submission, but we do not currently offer a way to combine return shipping into a single package.

    Abby Zechman
    PCGS Education Coordinator

  • davewesendavewesen Posts: 6,357 ✭✭✭✭✭

    Does this speed the turnaround time for the submission?

    I realize it cuts time required by PCGS entering onto your computer the information from the 3 layer submission form. Some of the lines are small and I suspect some information is as difficult to read as it is to write.

  • ProofCollectionProofCollection Posts: 6,405 ✭✭✭✭✭

    @pcgs_education said:

    @ProofCollection said:
    I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
    1. The use of a pop-up to enter everything is clunky.
    2. The coin entry, why can't you enter a PCGS coin number?
    3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
    4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible. Why not another dialog box to help the customer select the label from a list?
    5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

    Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

    Edited to add:
    The big problem with pop-ups is that you can't really reference prior entries or other information on the main screen or copy and paste from it. You can easily lose track of where you are if you are submitting a pile of coins.

    Thank you for taking the time to give us your valuable feedback. The newest updates to our Online Submission Center are just the beginning of more exciting improvements coming to our submission process. Our Product and Tech team is already working on improvements like the ones you mentioned in this reply.

    You should be able to enter coin numbers on the coin entry. If you are experiencing issues with this feature, please feel free to attach some screenshots so we can take a further look at the issue.

    Really we don't need or want anything "exciting." We just want to stop getting error pages when we go to submit and we want it to be faster and more efficient. All you gave us here is a different way to do the same thing that is arguably less efficient and slightly more difficult.

    I did get the coin number search to work when I tried it later this afternoon but it definitely didn't work the first time I tried it.

    http://ProofCollection.Net

  • 1630Boston1630Boston Posts: 13,914 ✭✭✭✭✭

    Progress?
    Customer / User satisfaction?
    I hope it all works out.
    boston

    Successful transactions with : MICHAELDIXON, Manorcourtman, Bochiman, bolivarshagnasty, AUandAG, onlyroosies, chumley, Weiss, jdimmick, BAJJERFAN, gene1978, TJM965, Smittys, GRANDAM, JTHawaii, mainejoe, softparade, derryb

    Bad transactions with : nobody to date

  • WQuarterFreddieWQuarterFreddie Posts: 2,897 ✭✭✭✭✭

    😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

    "Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

  • alaura22alaura22 Posts: 3,285 ✭✭✭✭✭

    It's just a matter of time before they shut the whole thing down
    Canceling the Long Beach shows after Feb is the 1st step
    Wonder if we'll get to see the for sale sign..............
    Nothing will be fixed

    Mike
    My Indians
    Danco Set

  • P0CKETCHANGEP0CKETCHANGE Posts: 2,764 ✭✭✭✭✭

    @jshaulis said:
    In exact same boat!

    I emailed setregistry@collectors.com earlier this week; no reply to that email either. So in summary:

    ❌ Broken Registry
    ❌ Subpar TrueViews
    ❌ No Customer Service

    Nothing is as expensive as free money.

  • lermishlermish Posts: 3,238 ✭✭✭✭✭

    @WQuarterFreddie said:
    😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

    "Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

    I'm really not trying to inflame anyone (here at least >:) lol). I just want an answer or even a response. These are my orders over the last 12 months. The math on how much money I've spent is easy. And PCGS doesn't owe me anything, they provided the services I paid for...I'm just befuddled at why they think it's acceptable to treat their clients with such disdain.

    @alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

  • ProofCollectionProofCollection Posts: 6,405 ✭✭✭✭✭

    @lermish said:

    @P0CKETCHANGE said:

    @lermish said:
    Can we fix the Set Registry now?

    @coinbuf said:
    Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

    Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

    It's nice to see that @pcgs_education is responding to constructive questions and comments about the new (and IMO totally unnecessary) submission process.

    It's whatever the opposite of nice is that we can't even get a RESPONSE about the set registry. It doesn't matter whether we are pleasant or irritated, constructive or sarcastic, we can't get a thing. I guess @Catbert got some bland platitudes and empty promises from Stephanie Sabin at FUN, if I remember correctly.

    What will it take? I, and many others, spend thousands of dollars a year, every year, because we enjoy the registry. I don't know how much money I've spent on just reholders because of my passion for varieties. It's extremely frustrating when we open our mouths to beg and plead for help and just get kicked in the teeth time after time.

    These are threads from just the past couple of months.

    https://forums.collectors.com/discussion/1111023/pcgs-get-it-together
    https://forums.collectors.com/discussion/1109948/anyone-else-having-trouble-accessing-their-activity-page-on-the-registry
    https://forums.collectors.com/discussion/1110961/pcgs-survey-request
    https://forums.collectors.com/discussion/1106830/i-am-getting-really-frustrated
    https://forums.collectors.com/discussion/1110277/getting-error-on-website-when-trying-to-add-new-coin-to-existing-composite
    https://forums.collectors.com/discussion/1110500/does-the-report-a-cert-that-should-match-this-set-link-not-work
    https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins

    @PCGS_Marketing @PCGS_Moderator @PCGS_SocialMedia @pcgs_social @HeatherBoyd @PCGS_Hy

    The thing is, we're not asking for new features either. Just fixes to make it work like it used to I know quite a bit about software development, and a unless complete code re-writes are needed (unlikely), it should be less than a day or two dev effort to fix. Instead their concern is creating a pop-up interface for entering coins when the old way worked just fine. The Product Manager has their priorities completely misaligned, IMO.

    http://ProofCollection.Net

  • WQuarterFreddieWQuarterFreddie Posts: 2,897 ✭✭✭✭✭
    edited January 31, 2025 10:55AM

    @lermish said:

    @WQuarterFreddie said:
    😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

    "Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

    I'm really not trying to inflame anyone (here at least >:) lol). I just want an answer or even a response. These are my orders over the last 12 months. The math on how much money I've spent is easy. And PCGS doesn't owe me anything, they provided the services I paid for...I'm just befuddled at why they think it's acceptable to treat their clients with such disdain.

    @alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

    My post was meant as a joke.😉

  • alaura22alaura22 Posts: 3,285 ✭✭✭✭✭

    @lermish said:

    @alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

    I also hope not, what would I do with all the time I spend here :)
    BUT
    The way that we are being treaded leeds me to believe they just don't care anymore

    I stll have 8 coins with CAC stickers that I can't apply to my CAC only sets until, if ever, they add them to the database

    @HeatherBoyd
    Glad to hear from you here on the boards, we do miss your involement, and we also miss Paulina over at the set registry. Emillio is doing what he can to hold it together being a "TEAM" of one
    I'm hoping that you can help all of of get the registry back to normal again

    Mike
    My Indians
    Danco Set

  • ChrisH821ChrisH821 Posts: 6,556 ✭✭✭✭✭

    Adding a voucher after the CC details appears to break the system.
    I am currently stuck with this status and can't even save and exit since it it trying to do -something-.

    Been about 20 minutes now.

    Collector, occasional seller

  • ProofCollectionProofCollection Posts: 6,405 ✭✭✭✭✭

    The other day, deleting an item from your submission also caused an error. So much for quality control.

    http://ProofCollection.Net

  • ChrisH821ChrisH821 Posts: 6,556 ✭✭✭✭✭

    Noticed this for 1941 1C PR. Need a little update.

    Collector, occasional seller

  • ChrisH821ChrisH821 Posts: 6,556 ✭✭✭✭✭

    @ProofCollection said:
    The other day, deleting an item from your submission also caused an error. So much for quality control.

    A refresh fixed it

    Collector, occasional seller

  • NorCalJackNorCalJack Posts: 556 ✭✭✭✭✭

    @winesteven said:

    1. The “Activity” page has not been accessible for about a month or more. This area serves many functions. I cannot be convinced that PCGS tech people have been working on this daily and can’t figure out how to fix it. Instead, it gives us the appearance the decision makers don’t care, and like #1, has just been ignored and not addressed.

    I have been having the same issue. I would like to add a coin that is in someone else's registry set and without accessing the Activity page I can't send a photo of the coin.

    Also I would like to add a coin to the registry set composition, but when I click on that link it takes me to the Oops Page. This has been ongoing for a month. Very frustrating that nobody wants to fix these issues.

    Here is my Washington Quarter Variety Registry Set

    This is my Washington Quarter Proof Variety Registry Set

  • CatbertCatbert Posts: 7,306 ✭✭✭✭✭

    @NorCalJack said:

    @winesteven said:

    1. The “Activity” page has not been accessible for about a month or more. This area serves many functions. I cannot be convinced that PCGS tech people have been working on this daily and can’t figure out how to fix it. Instead, it gives us the appearance the decision makers don’t care, and like #1, has just been ignored and not addressed.

    I have been having the same issue. I would like to add a coin that is in someone else's registry set and without accessing the Activity page I can't send a photo of the coin.

    I just learned from a thread on the registry forum that if you use the PCGS phone app, one can submit pictures in support of getting the coin switched. I did it and it worked and the coin was switched soon after.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • nencoinnencoin Posts: 1,257 ✭✭✭✭

    Using Beta, tried the step after selecting the shipping options, and:

    Oops! Something isn't right...
    Please try again in a few minutes.

    Northeastcoin.com
  • gscoinsgscoins Posts: 305 ✭✭✭

    I had been debating whether to add my experiences to the various threads that have discussed the long-standing issues many of you have identified, wondering if doing so might result in my being punished. But your collective willingness to speak up has convinced me I need to weigh in as well, not that I expect much to happen.

    A warning: this post is long.

    Since August 2023, I have been trying to get the Set Registry folks to fix two small problems with one of the sets (French Modern Republics Decimal Coinage Type Set). Both problems dealt with the absence of coins that were definitely part of the type set; all that was required was to add them. I sent in three emails between August 2023 and April 2024, receiving no response. I tried again, this time with PCGS Customer Service In late April 2024, and got a response from Isidro G., who asked me what my issues were. I sent him the three previous emails. He then responded on April 25, 2024:

    "Thank you for the information. I have forwarded this information to the registry team to assist further. It should take 1-3 business days for them to reach out."

    I replied by thanking him and saying I would reach out if I didn't hear from them as promised. He in return (April 26, 2024) stated:

    "You are welcome. Enjoy your weekend. Please due reach out if you do not hear from them."_

    Having received nothing back from Set Registry as of May 14, 2024, I decided to reach out to Isidro by email. Of course, my email went to PCGS Customer Service. That same day, I received the following response from PCGS Customer Service:

    "Thank you for reaching out to PCGS. In our relentless pursuit to upgrade the PCGS customer experience, we have created a new form that allows our team to quickly and easily gather all of the information needed to give you the answers you need faster and with more accuracy than ever before. If you need assistance, please visit our Contact Page and fill out the simple form to get the help you need. Thank you for reaching out to the PCGS Customer Care team, we look forward to helping make collecting safe, easy and fun!"

    In other words, "please start all over again..."

    At this point, I gave up trying to deal with this issue via PCGS Customer Service. I wrote a long snail mail letter to Stephanie Sabin on May 24, 2024, reciting the entire sorry history above in detail and asking her to fix the problem. (If anyone wants a slightly redacted copy of this letter, please let me know via PM,)

    I received no response to this letter.

    I attended the August 2024 ANA show in Schaumburg IL. As soon as I arrived, I went straight to the PCGS booth. As it happened, Ms. Sabin was there. I spoke with her about this letter and the lack of any reply/action. She stated that she hadn't seen it. As she had to leave for an appointment, she then turned me over to Justin Adkins who was at the table as well. (Before she departed, I suggested she might want to find out why my letter never reached her desk,)

    I spent something around 20 minutes with Mr. Adkins, explaining in detail the Set Registry and lack of communications issues I had been raising now for 2 years. The conversation was very pleasant and he seemed very interested in the problems I was having, taking what seemed to be careful notes. I was very hopeful that finally these problems would get the right kind of attention.

    On August 8, 2024 (i.e., within 2 days of speaking with him), I received the following email from Mr. Adkins:

    "Hi Greig,

    I wanted to take a moment to thank you for bringing the set registry issues to our attention. Your diligence is greatly appreciated.

    I want to assure you that we have noted the missing spots in the French Type set, and our team is conducting thorough research to address and update these omissions. We are committed to ensuring the accuracy and completeness of the set registry, and your feedback is invaluable in this process.

    We will keep you updated on our progress, and please feel free to reach out if you have any further questions or concerns. Thank you once again for your attention to detail and for helping us improve the set registry experience for all users.

    Best regards,
    Justin"

    I responded on August 10, 2024:

    "Thanks, Justin. I appreciate the follow up and will await further word from you."

    Having heard nothing in 2 months, I emailed him as follows on October 11, 2024:

    "Justin,

    Unless an update appeared in my Spam folder and I missed it, I don't think I have heard back from you regarding this issue.

    Could you let me know where it stands?

    Thanks."

    Again, no response, so I again wrote him an email on November 20, 2024:

    "Justin,

    Sorry to be a pest, but I still have no update on this request. It has been 3 months.

    I really would appreciate your letting me know what is going on. I was really hopeful after our conversation at the ANA, but I am beginning to be a little concerned over the lack of any response.

    Thank you."

    As you may imagine, I have had no reply to any of these emails and I have not tried to reach out to him any more.

    Moreover, as of today, the underlying Set Registry issues remain unresolved.

    My Set Registry issues are tiny compared to some of yours, judging from the numerous posts I have read. But it is incredibly frustrating to see a company that I have done so much business with be so utterly unresponsive. And, it is especially galling in light of the distinct impression Mr. Adkins gave me that my issues would be addressed.

  • CatbertCatbert Posts: 7,306 ✭✭✭✭✭

    "In our relentless pursuit to upgrade the PCGS customer experience,...."

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • CatbertCatbert Posts: 7,306 ✭✭✭✭✭

    From November:

    "Thank you for reaching out to us regarding your concerns with the PCGS Set Registry and the recognition of your CAC-approved coins. I completely understand your frustration, and I appreciate your patience as we work to address this matter.
    We acknowledge that CAC-stickered coins are not always accurately represented in the Set Registry. This inconsistency is a significant concern for many collectors who rely on the registry to track and showcase their collections accurately.

    While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.

    I understand the importance of the CAC sticker to your collection and regret that it is not yet fully reflected in your rankings. However, please be assured that your high-quality CAC coins retain significant value in the marketplace, and many collectors and investors recognize their superior quality. We anticipate that future updates to the Set Registry will resolve these issues and provide better integration with CAC-approved coins.

    In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future.

    If you have any additional questions or if there is anything else I can assist you with, please do not hesitate to let me know. We genuinely value your involvement in the Set Registry and your trust in PCGS.

    Thank you once again for your understanding. We look forward to continuing to support your numismatic journey.

    Warm Regards,

    Stephanie Sabin
    President
    PCGS.com"

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • johnny010johnny010 Posts: 1,759 ✭✭✭✭✭

    @HeatherBoyd

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