I am getting really frustrated,,,,,,,,,,,,

GRANDAM

Here it is September of 2024 and I STILL have NOT received my 2023 Registry Awards and or pins. My last 2 e-mails to PCGS inquiring about this have went unanswered.

Things have really went down hill with this program and if PCGS doesn't care about it anymore then they should just shut the whole registry down.

Don't offer awards if you aren't going to send them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is very disappointing !!!!!!!

@PCGS_SR

jt88

How do you find out if you should receive Registry Awards and or pins? thanks.

Goldminers

@jt88 said:
How do you find out if you should receive Registry Awards and or pins? thanks.

Basically, you will not find out as it seems there is no communication at all.

WAYNEAS

@jt88 said:
How do you find out if you should receive Registry Awards and or pins? thanks.

FYI: The 2023 award banners were not posted to registry sets until around the 22nd of November.
So it is a wait and see game.
Best of luck to us all.
Wayne

coinbuf

@GRANDAM said:
Here it is September of 2024 and I STILL have NOT received my 2023 Registry Awards and or pins. My last 2 e-mails to PCGS inquiring about this have went unanswered.

Things have really went down hill with this program and if PCGS doesn't care about it anymore then they should just shut the whole registry down.

Don't offer awards if you aren't going to send them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is very disappointing !!!!!!!

@PCGS_SR

Perhaps this is PCGS's way of quiet quitting/ending the program.

oldsmagnet

"If you build it, they will come"
"If we break it, maybe they'll go away"

Goldminers

I just gave up and retired several of my #1 top modern registry sets that I have had for more than 15 years which were eligible for gold or platinum awards again. Just no corporate support for the registry, and I don't get any enjoyment from it anymore. Can't get simple things fixed even when I ask or describe the specific problems in their database multiple times. There used to be some top-quality, friendly people. Sadly, I think maybe they all left, or they have been told to ignore us or have their emails blocked.

Goldminers

@GRANDAM said:
Here it is September of 2024 and I STILL have NOT received my 2023 Registry Awards and or pins. My last 2 e-mails to PCGS inquiring about this have went unanswered.

Things have really went down hill with this program and if PCGS doesn't care about it anymore then they should just shut the whole registry down.

Don't offer awards if you aren't going to send them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is very disappointing !!!!!!!

@PCGS_SR

And it looks like the complete lack of communication from the registry will continue into October. I do not understand why. Phone calls do not go through to actual people, just answering machines, and emails are ignored completely now.

I used to send in hundreds of coins or medals for grading to try for upgrades for my registry sets. Now there really is no incentive. PCGS is losing revenue from this silence and lack of enthusiasm, and it appears that many others are now shifting their business away to other services.

oldsmagnet

Yesterday marks 9 calendar weeks that they've had my current "World Express" submission -- and it's still in the "Encapsulation" stage. My last World Express was back in my hand in two weeks flat. They responded to me after I think 3? days, but here most of a week later, there's been no status change. However, they DID send out a "how did we do" survey... If they actually bother reading it, I imagine they'll regret asking.

GRANDAM

Still no 2023 Registry Awards for me

GRANDAM

OK, so I received my 2024 Gold Registry Set Award Certificate that I had not requested because the set has no ICON attached to it noting that it was a winner. The award is much appreciated.

So did they do away with the Registry pins that were awarded 2 years ago?

So will certs be available for 2024 Best of Registry Set winners? Will these need to be requested?

BUT still no word of awards for my 2023 sets.

Goldminers

@GRANDAM said:
OK, so I received my 2024 Gold Registry Set Award Certificate that I had not requested because the set has no ICON attached to it noting that it was a winner. The award is much appreciated.

So did they do away with the Registry pins that were awarded 2 years ago?

So will certs be available for 2024 Best of Registry Set winners? Will these need to be requested?

BUT still no word of awards for my 2023 sets.

Read this thread. "Asking a direct question to Pcgs"

https://forums.collectors.com/discussion/1108242/asking-a-direct-question-to-pcgs#latest

The moderator said Just send them an email with what you want.

GRANDAM

My last 4 e-mails have went unanswered but I will try calling the phone number that is listed.

Thanks for the info.

Goldminers

Best way is to call and then setup the call back. No waiting and they do call back.

GRANDAM

I called,,,,,, haven't heard anything back 36 hrs later,,,,,,,,

GRANDAM

OK, I finally got to speak to the guy in charge of the awards.

Here is the low down:

Paper awards for "The Best of the Registry" sets have been discontinued. No paper awards certs for 2023 forward.

Only "Gold Award Winners" will receive paper certs.

He promised to mail me my pins for 2023 but that is the last year for the pins as well, no 2024 pins just the paper award for "Gold Award Winners" maybe Platinum Certs and 10 year,,,,,, I didn't think to ask about those as I don't have any coming. NO pins.

Not what I wanted to hear,,,,,,,,,,,,,,,,,,,

oldsmagnet

Loose translation - PCGS simply does not care about the Set Registry anymore, we've seen that writing on the wall for a few years now. When a SHEET OF PAPER is too much effort to exert, we know they've completely given up. The Set Registry is literally the ONLY reason I've maintained my personal PCGS membership, and I can say with 100% certainty that the Set Registry also is the sole reason that London Coin got an $800 sale a couple weeks ago (they treated me great, for whatever it's worth) -- It's a shame that PCGS refuses to see any value in this portion of their business.

winesteven

My sense is they did away with certs for #1 sets not gold or higher, and pins (even though it was a max of one per collector for #1 sets) is because of PCGS’s choice to reduce Set Registry manpower from three or more people to apparently only one person? So it’s not the expense of the paper or plastic pins, but one person doing everything that’s needed to run all of tasks with the Set Registry just can’t cut it! Regardless, they did reduce expenses too by having done away with the plaques a couple of years ago, so apparently the bean counters are alive and well, and having a field day!

Steve

WAYNEAS

> @winesteven said:

My sense is they did away with certs for #1 sets not gold or higher, and pins (even though it was a max of one per collector for #1 sets) is because of PCGS’s choice to reduce Set Registry manpower from three or more people to apparently only one person? So it’s not the expense of the paper or plastic pins, but one person doing everything that’s needed to run all of tasks with the Set Registry just can’t cut it! Regardless, they did reduce expenses too by having done away with the plaques a couple of years ago, so apparently the bean counters are alive and well, and having a field day!

Steve

It would be nice of them to just come out and say it.
Wayne

WAYNEAS

I just noticed today that D. L. Hansen has started to retire his PCGS sets.
I wonder how this will effect PCGS's revenue.
Wayne

Goldminers

I have been retiring most of mine, too. It won't negatively affect their revenue, but it will improve mine.

RonaldDay

@GRANDAM said:
OK, I finally got to speak to the guy in charge of the awards.

Here is the low down:

Paper awards for "The Best of the Registry" sets have been discontinued. No paper awards certs for 2023 forward.

Only "Gold Award Winners" will receive paper certs.

He promised to mail me my pins for 2023 but that is the last year for the pins as well, no 2024 pins just the paper award for "Gold Award Winners" maybe Platinum Certs and 10 year,,,,,, I didn't think to ask about those as I don't have any coming. NO pins.

I left NGC because I didn't like their points, the way they grade coins and the customer service. Looks like I'll be retiring and getting rid of my PCGS collection because they got rid of their support for the registry, which was my ONLY reason I started collecting coins again. I'll give it till the end of the year, but if it doesn't get fixed by the time my renewal comes due, they will lose a couple of grand/yr in grading fees from me.

Seriously, how big a deal is it to keep up with which sets were #1 after a set date each year and add a little flag next to the name. After all, they posted the announcement letting us all know when the cutoff date was!

GRANDAM

Still have not received my 2023 pins.

giorgio11

I've sold my biggest two PCGS Registry Sets and retired them.

Copperindian

@GRANDAM said:
Still have not received my 2023 pins.

Same here. I just gave up as it’s no longer worth it to me!