@Catbert said:
I just learned from a thread on the registry forum that if you use the PCGS phone app, one can submit pictures in support of getting the coin switched. I did it and it worked and the coin was switched soon after.
I guess this is PCGS's way of saying use the app or don't use our registry.
@MFeld said:
This is a very sad thread to read. For whatever reason(s) many of the assurances don’t appear to be being backed up by actions.
I'm curious how many employees HA has and how many CU has.
On the rare occasion something needs personal attention with HA, it is fantastic to be able to email Mark and get somebody pointed in the right direction and problems actually get resolved.
I hate to keep using this word but it's befuddling that with all of the people here that we can make contact with from PCGS, absolutely nothing gets accomplished except for the periodic delivery of meaningless platitudes.
Can you imagine what would happen to the coin market if the registry game doesn’t keep up at the largest player on the block? Yes things will evolve but there will be scars.
Deleted my inventory and sets last week due to my own recent personal experiences. Request to close my account, now over a week old, still unfulfilled. It has to be pushed up the chain for some reason. Just not worth the frustration.
I will withhold judgement until I try the submission center myself, but based on this thread I am not optimistic. “More clunky” is not making me feel warm and fuzzy.
I wish they spent that effort restoring the quality of trueviews, as the recent ones are still not great.
When Paulina and her predecessor (I forget her name, but believes it begins with a “C”, and she was great too) were running the Registry, they had some staff helping them, and the Set Registry was GREAT! EVERY issue was resolved in a day! Emilio is real good, has a VERY good attitude, and is a positive asset of PCGS, but apparently the bean counters stripped him of all staff!!! The Registry has more participants now than years ago (or at least they did until these problems started, and are ignored), so he needs even more staff than his predecessors!!! Will that happen?
When Paulina and her predecessor (I forget her name, but believes it begins with a “C”, and she was great too) were running the Registry, they had some staff helping them, and the Set Registry was GREAT! EVERY issue was resolved in a day! Emilio is real good, has a VERY good attitude, and is a positive asset of PCGS, but apparently the bean counters stripped him of all staff!!! The Registry has more participants now than years ago (or at least they did until these problems started, and are ignored), so he needs even more staff than his predecessors!!! Will that happen?
Steve
Jakqjlyne Schaffer-Guinn
Wayne
That’s not who I had in mind. Someone else. Perhaps Cosetta, or something like that.
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
When Paulina and her predecessor (I forget her name, but believes it begins with a “C”, and she was great too) were running the Registry, they had some staff helping them, and the Set Registry was GREAT! EVERY issue was resolved in a day! Emilio is real good, has a VERY good attitude, and is a positive asset of PCGS, but apparently the bean counters stripped him of all staff!!! The Registry has more participants now than years ago (or at least they did until these problems started, and are ignored), so he needs even more staff than his predecessors!!! Will that happen?
Steve
Jakqjlyne Schaffer-Guinn
Wayne
That’s not who I had in mind. Some else. Perhaps Cosetta, or something like that.
Steve
Steve, I'm sure if you watch the entire Mambo #5 video it will come to mind https://www.youtube.com/watch?v=CiaMTs7dI4E
Edited to add: . It was too easy, you just set your self up. Thanks for being a good sport Steve, it was a good laugh. My wife and I are always doing the "what was his/her" name routine.
When Paulina and her predecessor (I forget her name, but believes it begins with a “C”, and she was great too) were running the Registry, they had some staff helping them, and the Set Registry was GREAT! EVERY issue was resolved in a day! Emilio is real good, has a VERY good attitude, and is a positive asset of PCGS, but apparently the bean counters stripped him of all staff!!! The Registry has more participants now than years ago (or at least they did until these problems started, and are ignored), so he needs even more staff than his predecessors!!! Will that happen?
Steve
Jakqjlyne Schaffer-Guinn
Wayne
That’s not who I had in mind. Some else. Perhaps Cosetta, or something like that.
When Paulina and her predecessor (I forget her name, but believes it begins with a “C”, and she was great too) were running the Registry, they had some staff helping them, and the Set Registry was GREAT! EVERY issue was resolved in a day! Emilio is real good, has a VERY good attitude, and is a positive asset of PCGS, but apparently the bean counters stripped him of all staff!!! The Registry has more participants now than years ago (or at least they did until these problems started, and are ignored), so he needs even more staff than his predecessors!!! Will that happen?
Steve
Jakqjlyne Schaffer-Guinn
Wayne
That’s not who I had in mind. Some else. Perhaps Cosetta, or something like that.
Steve
I remember Cosetta and B J Searls
YES, they were both great too! And they each had a staff!!!!! WHY won’t PCGS pay for that necessity to provide the quality that is expected of PCGS?
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
(2) If its is NOT BROKEN, leave it alone and don't try to improve something that works until #1 has been resolved.
I still have a set that does not acknowlege 2023 coins as required and not active in ratings.
I had 2 of these but Emilio fixed one.
It is 2025 now and all 2024 coins should be automatically required in ALL 2024 sets.
We should not have to ask that 2024 coins be added to a particular set in the following year(2025).
My impression is that when you canceled giving out the plaque awards, then the pin awards and then the paper BOR certificate awards, that you guys are cutting the corners at the registry set owners expense.
Penny pitching will kill you in the long run.
This was followed by the canceled Long Beach shows.
Emilio (a fantastic hard working guy who does not complain about his work load) is a party of 1 who has NO crossed trained back up(s).
He takes time off ( to get married) and the emails stockpile awaiting his return to be answered.
He needs a staff!
IMO, company re-organization/re-structuring, means that you guys have some financial issues.
When set owners hold coins from being submitted, the bottom line is that your issues are only going to get worse.
YOU NEED TO ADDRESS SET OWNERS ISSUES NOW!
My inventory is 99.9999 Pcgs coins but now I am starting to buy Ngc oins.
I assume billionaires know each other or have staffs to easily get in touch with other.
Maybe @Currin can kindly ask @DLHansen to contact Steve Cohen ( https://x.com/stevenacohen2 ) and kindly ask him to send one of Juan Soto's game checks to PCGS; that should be plenty of budget to fix all of these issues for years to come.
@winesteven Do you know anyone in the PE world? My contacts (and myself) are all small potatoes.
@WAYNEAS said:
IMO, company re-organization/re-structuring, means that you guys have some financial issues.
Typical short-term private equity playbook—slash everything not directly revenue generating to improve the financial metrics, then sell or take public. Just wait until they realize what they’re spending on this forum software.
@lermish said:
I assume billionaires know each other or have staffs to easily get in touch with other.
Maybe @Currin can kindly ask @DLHansen to contact Steve Cohen ( https://x.com/stevenacohen2 ) and kindly ask him to send one of Juan Soto's game checks to PCGS; that should be plenty of budget to fix all of these issues for years to come.
@winesteven Do you know anyone in the PE world? My contacts (and myself) are all small potatoes.
@lermish said:
I assume billionaires know each other or have staffs to easily get in touch with other.
Maybe @Currin can kindly ask @DLHansen to contact Steve Cohen ( https://x.com/stevenacohen2 ) and kindly ask him to send one of Juan Soto's game checks to PCGS; that should be plenty of budget to fix all of these issues for years to come.
@winesteven Do you know anyone in the PE world? My contacts (and myself) are all small potatoes.
No I don’t. Same here.
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
Very disheartening. This entire thread reminds me of Charlie Brown trying to kick Lucy's football. The bitter lesson I have learned in the 21st Century is that people, corporations, basic services can hide behind electronic walls disguised as help windows and customer service tools. Recently won a 10 month long fight with Waste Management to close my account. (switched service in March finally closed account Feb. 4th this year) James
Ok, I am entering a submission now. So far, it is not horrible, but really not better. More menus and popups make the process slightly slower for me. It would be nice if we did not need to print and sign 3 copies - as Peakrarities mentioned, this is antiquated, and other TPGs "sign" online.
Also, @pcgs_social is there a way I can report bugs? I cannot enter a 1908-S Indian Cent, as, apparently, it got left off the coin list. Ugh.
ok, @pcgs_social one final question - although it does not specifically state this, for multiple coins of the same date it looks like one should declared a value per coin instead of the total value. Previously, one would declare the total value.
For example, I had one line with 4 1913 T1 Buffalo Nickels, and intitially declared $500 for the four of them. It then suggested Regular tier for each coin, which is not what I wanted (Economy). So I then edited the declared value to $125 each to get them in the correct tier.
At the end of the day, it took about the same time as before, and should work fine once the bugs are fixed.
@Connecticoin said:
ok, @pcgs_social one final question - although it does not specifically state this, for multiple coins of the same date it looks like one should declared a value per coin instead of the total value. Previously, one would declare the total value.
For example, I had one line with 4 1913 T1 Buffalo Nickels, and intitially declared $500 for the four of them. It then suggested Regular tier for each coin, which is not what I wanted (Economy). So I then edited the declared value to $125 each to get them in the correct tier.
At the end of the day, it took about the same time as before, and should work fine once the bugs are fixed.
+1 Yes please make it clear whether value is total value or value per item.
I see @pcgs_education and @pcgs_social are still not replying to our comments so I will continue to do so until I see a response from them.
Please fix the constant crashes we have to deal with particularly in Coinfacts and the Set Registry.
I as well as many others have been completely unable to add coins to my registry set due to them being in someone else's inventory. I can't even access the upload button on the Set Registry Activity page because it doesn't even show up in the app.
Finally, and most importantly, you guys need to fix the abysmal quality of recent TrueViews. I've noticed the vast majority of ebay listings for PCGS coins don't even bother including the TrueViews for their coins due to the total lack of effort that was put into taking pictures.
"Fixing" the online submission portal is the last priority you guys should have. The fact that you've chosen to do that instead of fixing the issues me and many others have highlighted above shows that your only priority is to make more money off of us. You may think that the online submission portal should be prioritized since it directly aids you in making more money but in reality, nobody will want to submit to PCGS in the first place due to the issues I've provided.
@Connecticoin said:
ok, @pcgs_social one final question - although it does not specifically state this, for multiple coins of the same date it looks like one should declared a value per coin instead of the total value. Previously, one would declare the total value.
For example, I had one line with 4 1913 T1 Buffalo Nickels, and intitially declared $500 for the four of them. It then suggested Regular tier for each coin, which is not what I wanted (Economy). So I then edited the declared value to $125 each to get them in the correct tier.
At the end of the day, it took about the same time as before, and should work fine once the bugs are fixed.
Thank you for your question! If you are submitting multiple coins of the same date, type, and general value, you should list the declared value per coin. The declared value is value per item, not total value.
@Connecticoin said:
ok, @pcgs_social one final question - although it does not specifically state this, for multiple coins of the same date it looks like one should declared a value per coin instead of the total value. Previously, one would declare the total value.
For example, I had one line with 4 1913 T1 Buffalo Nickels, and intitially declared $500 for the four of them. It then suggested Regular tier for each coin, which is not what I wanted (Economy). So I then edited the declared value to $125 each to get them in the correct tier.
At the end of the day, it took about the same time as before, and should work fine once the bugs are fixed.
Thank you for your question! If you are submitting multiple coins of the same date, type, and general value, you should list the declared value per coin. The declared value is value per item, not total value.
But can you update the form to say that so it is clear? I know the information bubble explains it, but it could be clearer.
Additionally, why isn't Trueview listed as an Add-onas a choice with the other add-ons? It only shows on the next page after the coin entry page.
Also I couldn't find where to enter notes/comments that apply for the whole order.
Why doesn't the form generator create a submitter copy?
Comments
I guess this is PCGS's way of saying use the app or don't use our registry.
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
This is a very sad thread to read. For whatever reason(s) many of the assurances don’t appear to be being backed up by actions.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I'm curious how many employees HA has and how many CU has.
On the rare occasion something needs personal attention with HA, it is fantastic to be able to email Mark and get somebody pointed in the right direction and problems actually get resolved.
I hate to keep using this word but it's befuddling that with all of the people here that we can make contact with from PCGS, absolutely nothing gets accomplished except for the periodic delivery of meaningless platitudes.
Can you imagine what would happen to the coin market if the registry game doesn’t keep up at the largest player on the block? Yes things will evolve but there will be scars.
Deleted my inventory and sets last week due to my own recent personal experiences. Request to close my account, now over a week old, still unfulfilled. It has to be pushed up the chain for some reason. Just not worth the frustration.
USAF veteran 1984-2005
I will withhold judgement until I try the submission center myself, but based on this thread I am not optimistic. “More clunky” is not making me feel warm and fuzzy.
I wish they spent that effort restoring the quality of trueviews, as the recent ones are still not great.
>
Jakqjlyne Schaffer-Guinn
Wayne
Kennedys are my quest...
That’s not who I had in mind. Someone else. Perhaps Cosetta, or something like that.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Steve, I'm sure if you watch the entire Mambo #5 video it will come to mind
https://www.youtube.com/watch?v=CiaMTs7dI4E
Edited to add: . It was too easy, you just set your self up. Thanks for being a good sport Steve, it was a good laugh. My wife and I are always doing the "what was his/her" name routine.
I remember Cosetta and B J Searls
Mike
My Indians
Danco Set
YES, they were both great too! And they each had a staff!!!!! WHY won’t PCGS pay for that necessity to provide the quality that is expected of PCGS?
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Note the priorties.
(1) If it is BROKEN, fix it.
(2) If its is NOT BROKEN, leave it alone and don't try to improve something that works until #1 has been resolved.
I still have a set that does not acknowlege 2023 coins as required and not active in ratings.
I had 2 of these but Emilio fixed one.
It is 2025 now and all 2024 coins should be automatically required in ALL 2024 sets.
We should not have to ask that 2024 coins be added to a particular set in the following year(2025).
My impression is that when you canceled giving out the plaque awards, then the pin awards and then the paper BOR certificate awards, that you guys are cutting the corners at the registry set owners expense.
Penny pitching will kill you in the long run.
This was followed by the canceled Long Beach shows.
Emilio (a fantastic hard working guy who does not complain about his work load) is a party of 1 who has NO crossed trained back up(s).
He takes time off ( to get married) and the emails stockpile awaiting his return to be answered.
He needs a staff!
IMO, company re-organization/re-structuring, means that you guys have some financial issues.
When set owners hold coins from being submitted, the bottom line is that your issues are only going to get worse.
YOU NEED TO ADDRESS SET OWNERS ISSUES NOW!
My inventory is 99.9999 Pcgs coins but now I am starting to buy Ngc oins.
Wayne
Kennedys are my quest...
I assume billionaires know each other or have staffs to easily get in touch with other.
Maybe @Currin can kindly ask @DLHansen to contact Steve Cohen ( https://x.com/stevenacohen2 ) and kindly ask him to send one of Juan Soto's game checks to PCGS; that should be plenty of budget to fix all of these issues for years to come.
@winesteven Do you know anyone in the PE world? My contacts (and myself) are all small potatoes.
Typical short-term private equity playbook—slash everything not directly revenue generating to improve the financial metrics, then sell or take public. Just wait until they realize what they’re spending on this forum software.
Nothing is as expensive as free money.
I liked the new submission process. The one thing is that everyone needs to understand it is a "BETA".
@lermesh
I posted this back in Sept 2024 and NOBODY DID ANYTHING
https://forums.collectors.com/discussion/1107011/we-could-really-use-some-help-from-the-influences-on-this-forum#latest
I just posted it again
Mike
My Indians
Danco Set
No I don’t. Same here.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Yup, the submission center was not broken. Trueviews are broken, and have NOT been fixed yet.
Very disheartening. This entire thread reminds me of Charlie Brown trying to kick Lucy's football. The bitter lesson I have learned in the 21st Century is that people, corporations, basic services can hide behind electronic walls disguised as help windows and customer service tools. Recently won a 10 month long fight with Waste Management to close my account. (switched service in March finally closed account Feb. 4th this year) James
Ok, I am entering a submission now. So far, it is not horrible, but really not better. More menus and popups make the process slightly slower for me. It would be nice if we did not need to print and sign 3 copies - as Peakrarities mentioned, this is antiquated, and other TPGs "sign" online.
Also, @pcgs_social is there a way I can report bugs? I cannot enter a 1908-S Indian Cent, as, apparently, it got left off the coin list. Ugh.
ok, @pcgs_social one final question - although it does not specifically state this, for multiple coins of the same date it looks like one should declared a value per coin instead of the total value. Previously, one would declare the total value.
For example, I had one line with 4 1913 T1 Buffalo Nickels, and intitially declared $500 for the four of them. It then suggested Regular tier for each coin, which is not what I wanted (Economy). So I then edited the declared value to $125 each to get them in the correct tier.
At the end of the day, it took about the same time as before, and should work fine once the bugs are fixed.
+1 Yes please make it clear whether value is total value or value per item.
http://ProofCollection.Net
I see @pcgs_education and @pcgs_social are still not replying to our comments so I will continue to do so until I see a response from them.
Please fix the constant crashes we have to deal with particularly in Coinfacts and the Set Registry.
I as well as many others have been completely unable to add coins to my registry set due to them being in someone else's inventory. I can't even access the upload button on the Set Registry Activity page because it doesn't even show up in the app.
Finally, and most importantly, you guys need to fix the abysmal quality of recent TrueViews. I've noticed the vast majority of ebay listings for PCGS coins don't even bother including the TrueViews for their coins due to the total lack of effort that was put into taking pictures.
"Fixing" the online submission portal is the last priority you guys should have. The fact that you've chosen to do that instead of fixing the issues me and many others have highlighted above shows that your only priority is to make more money off of us. You may think that the online submission portal should be prioritized since it directly aids you in making more money but in reality, nobody will want to submit to PCGS in the first place due to the issues I've provided.
Thank you for your question! If you are submitting multiple coins of the same date, type, and general value, you should list the declared value per coin. The declared value is value per item, not total value.
Abby Zechman
PCGS Education Coordinator
But can you update the form to say that so it is clear? I know the information bubble explains it, but it could be clearer.
Additionally, why isn't Trueview listed as an Add-onas a choice with the other add-ons? It only shows on the next page after the coin entry page.
Also I couldn't find where to enter notes/comments that apply for the whole order.
Why doesn't the form generator create a submitter copy?
http://ProofCollection.Net