We could really use some help from the influences on this forum

alaura22

It seems that there is a disconnect between our host and CAC.
There are a number of coins that have been stickered by CAC but have not been added to the PCGS registry list.
I have contacted set registry and have not heard back from any of them, it's been over 3 weeks since I emailed them.
I'm hoping that some people on this forum that have personal contact with either PCGS or CAC could get this resolved.
It seems to be with CAC coins that were recently stickered, those that show Legacy normally show up and are not a problem, but the one's that don't show Legacy will have the problem
When PCGS has CAC only sets it has become a real issue, coins will not be accepted.
Anyone that can help with this issue would really be appreciated
Thank you

PeakRarities

I’m pretty sure the disconnect is on PCGS’ end, but I’ll see what I can find out.!

Manifest_Destiny

The disconnect is that PCGS still allows CAC registries now that they're a direct competitor.

lilolme

This or something similar related to cac approval on the pcgs inventory (or registry) has been going on for over a year. Below is a link to a thread where the prior cac approval was lost on existing coins in pcgs inventory (I only found it because I remember commenting on it). The problems have been varied through this time.

As best I recall this started when cac changed (or was changing) their website from caccoin to cacgrading. It impacted both pcgs and ngc. I think ngc removed some stuff (???) if I recall correctly due to this problem. From there I don't know (of course) where the problem(s) lies and a few different possibilities have been noted in the past (website change, access change, programming issues...).

https://forums.collectors.com/discussion/1094915/coins-have-disappeared-from-my-cac-registry-sets

DisneyFan

Hopefully, PCGS has not decided to no longer acknowledge CAC (& CACG) in PCGS Registries.

lilolme

@DisneyFan said:
Hopefully, PCGS has not decided to no longer acknowledge CAC & CACG in PCGS Registries.

When has pcgs ever acknowledged CACG in Registries?

I believe the only issue is with the PCGS coins with CAC approval Registry sets.

Also in your inventory list under Sticker the 'CAC' does not show up on some (mostly newer ones, as I have several). This is probably why they can't be used in the PCGS CAC registry sets. As noted above this or something similar has been going on for some time.

alaura22

Well, this was now on the 4th page
Anybody been able do find anything out?

Cougar1978

Outside of using the PCGS inventory app not a registry guy.

alaura22

When PCGS created the registries and created the CAC only registries they made a commitment to the collectors. They just can't abandon the whole segment.
There are many out there that continue to say that now that CAC is a competitor, I say nonsense, it is CACG that is the competitor NOT CAC the sticker company.
When is someone at PCGS, our host, going to step up and start fixing the wrongs that are occurring in their company, is anyone in charge?
Moderators, when you read this maybe you can forward it to someone that you feel would be of help fixing this?

Catbert

@alaura22 said:
When PCGS created the registries and created the CAC only registries they made a commitment to the collectors. They just can't abandon the whole segment.
There are many out there that continue to say that now that CAC is a competitor, I say nonsense, it is CACG that is the competitor NOT CAC the sticker company.
When is someone at PCGS, our host, going to step up and start fixing the wrongs that are occurring in their company, is anyone in charge?
Moderators, when you read this maybe you can forward it to someone that you feel would be of help fixing this?

@PCGS_Moderator
@PCGS_Hy

PCGS_Hy

Hello All,

Thank you for continuing to be vocal on your issues here. I assure you they don't go overlooked.

I have reached out about this issue and while I can't promise an expedient response, I will update you all once I have more information.

Best,

PCGS_Hy

alaura22

@PCGS_Hy said:
Hello All,

Thank you for continuing to be vocal on your issues here. I assure you they don't go overlooked.

I have reached out about this issue and while I can't promise an expedient response, I will update you all once I have more information.

Best,

PCGS_Hy

Thank you Thank you Thank you

alaura22

@PCGS_Hy said:
Hello All,

Thank you for continuing to be vocal on your issues here. I assure you they don't go overlooked.

I have reached out about this issue and while I can't promise an expedient response, I will update you all once I have more information.

Best,

PCGS_Hy

I should have asked when you first posted
How does PCGS plan on fixing this?
I currently have 7 coins that are CAC but not in the PCGS database.
Will someone contact me? OR Do I have to send you a PM with the cert numbers to get them added
Thanks

johnny010

CAC stickering is not a competitor to PCGS and many still prefer a PCGS slab with a CAC sticker. I see no reason for PCGS to potentially change directions here.

PCGS_Hy

@alaura22 said:

@PCGS_Hy said:
Hello All,

Thank you for continuing to be vocal on your issues here. I assure you they don't go overlooked.

I have reached out about this issue and while I can't promise an expedient response, I will update you all once I have more information.

Best,

PCGS_Hy

I should have asked when you first posted
How does PCGS plan on fixing this?
I currently have 7 coins that are CAC but not in the PCGS database.
Will someone contact me? OR Do I have to send you a PM with the cert numbers to get them added
Thanks

Depending on what I hear back, I will follow up directly or post here. I do not need any additional information at the moment.

MetroD

@PCGS_Hy said:

Depending on what I hear back, I will follow up directly or post here. I do not need any additional information at the moment.

Hy,

When you hear back, please consider posting a general update here.

I am NOT trying to discourage direct communication with @alaura22, who took the initiative to start this thread. Notwithstanding, it appears that he is not the only person experiencing this issue. As such, a general update posted to the forum could be beneficial for multiple people.

Regardless of how you decide to proceed, you have my thanks for investigating this issue.

alaura22

Does anybody remember this thread that is now 11 pages deep?
Well I guess NOBODY was able to do anything even PCGS_Hy which I believe isn't a real person but AI that answers questions something like ebay has done.
If he is a real person he has let ALL of us down.
Maybe PCGS doesn't realize that a lot of the people that collect coins also like the registries.
IF, PCGS doesn't support the registries then it all fails
Collectors like to buy PCGS coins, upgrade PCGS coins, cross to PCGS holders, that's where the money is!
PCGS does not make any money on the registry as far as I know, the only revenue they make is form the things I mentioned above.
Well, guess what, if they don't support the registry sets there is no reason to do any of that. Why would you spend money on upgrading or crossing coins if they can't put them in a set.
So a month and a half has gone by and no solution to the problem(s) on the registry site
And a shout out to all auctions houses out there
I will not peruse any CAC coin on any auction site that isn't a Legacy CAC coin. Currently I had 3 coins on an auction site I wanted but after checking them out they weren't legacy coins so I will not bid on them.
Maybe the auction houses will step in and get this resolved, I know it's not there problem but when fewer and fewer people don't bid on coins they will start to lose money as well.
Rant won't be over until this all gets resolved, I think we have all waited long enough! Even if you are not a CAC supporter just think if there was a coin that would affect you and your set.
ANYBODY OUT THERE?

johnny010

There’s no date set for Morgan CAC but I was essentially told no one cares now that CACG is a competitor.

I get it.

ifthevamzarockin

@alaura22 Mike, I'm pretty sure Hy is a real person.

Have you tried sending him a PM asking for an update?

alaura22

@ifthevamzarockin said:
@alaura22 Mike, I'm pretty sure Hy is a real person.

Have you tried sending him a PM asking for an update?

He responed in another thread here:
https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins#latest

JBK

He asked interested parties to contact the registry set team directly and he provided a ditrct email and phone number. Has anyone done that?

WAYNEAS

@JBK said:
He asked interested parties to contact the registry set team directly and he provided a ditrct email and phone number. Has anyone done that?

Yes, I did. The answer is always the same. Working on it.
When I called last week on 10-23-24, I was promised that I would receive my paper certificates no later than January 2025. These certs being both the 2023 and 2024 BORs.
I then received an email from set registry on the October 30th.
Basically, it stated that there were no, nor will there be any paper BORs certificates awarded or shipped out for the year 2023.
There will also be only "DIGITAL DISTRUBUTION" of the awards for 2024.
No idea what that means but it probably means that they will only attach the blue award symbol to the #1 registry sets.
Paper certs will be only mailed out for 2024 GOLD sets without requesting them. This may include the 10th year anniversary, platinum and hall of fames. Not really sure on these.
As for 2025 and BEYOND, for mailing out paper awards, no decision or "concrete plans" on how or if they will be distributed.
@alaura22,
Mike, as for the CAC issues, they say that this is an IT issue and are aware of it.
Makes it seem like that there is no one there capable of fixing it.
IMO, they will not hire someone who can fix your issues.
I believe that the financial loss of Hansen leaving, runs deeper than most of us thought.
Wayne

johnny010

@WAYNEAS

Not understanding how Hansen deregistering his coins has caused PCGS financial losses so big they can’t afford an IT department that can fix registry errors? Not being facetious just trying to understand your perspective? My prior post indicated PCGS just has no appetite to support the CAC idea now that CACG is a competitor.

Copperindian

It seems there’s more attention being given to PSA than Set Registry for us coin “geeks”.

johnny010

@Copperindian said:
It seems there’s more attention being given to PSA than Set Registry for us coin “geeks”.

That should be changing soon since the manufacturers already ruined the card market again.

lermish

@johnny010 said:
@WAYNEAS

Not understanding how Hansen deregistering his coins has caused PCGS financial losses so big they can’t afford an IT department that can fix registry errors? Not being facetious just trying to understand your perspective? My prior post indicated PCGS just has no appetite to support the CAC idea now that CACG is a competitor.

This is exactly right. Maybe Hansen leaving has cost them a bit of prestige, but for Collectors Universe the majority of profits comes from sports cards. And in the PCGS coin realm, the VAST majority of profit comes from moderns.

It's clear that PCGS is following the 80/20 rule. And we retail classic coin collectors are very obviously 80% of the problems and 20% of the revenue. Giant bulk modern submitters are the inverse. If you were running a business, what would you choose?

(This doesn't change the fact that as a classic coin collector the whole situation drives me nuts. But as a business person I understand.)

WAYNEAS

@johnny010 said:
@WAYNEAS

Not understanding how Hansen deregistering his coins has caused PCGS financial losses so big they can’t afford an IT department that can fix registry errors? Not being facetious just trying to understand your perspective? My prior post indicated PCGS just has no appetite to support the CAC idea now that CACG is a competitor.

I hope this helps explain my post(s).

The loss that I am referring to is the money that was generated from his grading fee costs.
All his coins are now being graded by CACG.
My last count showed that he had well over 500 #1 sets.
I did not bother to total the number of sets that were not a number 1 set.
All these sets were constantly being updated and were generating income to PCGS coffers.
His coins also had their own special label (another fee).
The retiring of his sets removes the possibility of competing against these sets.
I for one always enjoyed seeing a set of mine ranked ahead of his even if it was only for a few days. lol
In time, you might be able to best his retired sets due to the fact that his sets will never be updated.
Many here will lose interest in the competition side knowing that the best sets have left the building.

As for CACG being a competitor, how hard is it for PCGS to just come out and say, "we will no longer add CACG coins into registry sets as they are now a direct competitor"?
They also could say that from 2025 on, we will no longer promote mail out awards of any sort.
At least then, people would understand the new policies instead of being given hollowed promises.

There are some serious collectors posting on here that will no longer renew their memberships, purchase CAC coins or submit them for grading and are retiring their sets.
This too will only hurt PCGS and the secondary market.
What dealers will want to have CAC graded inventory if nobody wants to buy them?
If there is no market for them, nobody is going to submit them for the bean sticker.
Creates a vicious cycle.
Have a great day.
Wayne

WAYNEAS

Hansen has / had 1654 sets.
That is a hell of a lot of topnotch coins.
I will leave the exact total amount of coins up to someone else to count. lol
Wayne

johnny010

@WAYNEAS

Thoughtful reply

I can see he did generate a lot of revenue for them but spread out over many years the bottom line impact would likely have been negligible.

To your other point about him leaving and people feeling less motivated to compete, I see it as the opposite and now many more people will want to compete because first place becomes attainable again in the non-retired space.

PCGS isn’t opening a sticking service and they decided to support PCAC coins. I see no reason not to given the time CAC will continue to sticker is limited and again in the big picture makes little to no difference in their cost.

My two cents.

WAYNEAS

@johnny010 said:
@WAYNEAS

Thoughtful reply

You can find some more about these issues by viewing this post:

PCGS Set Registry Forum

Registry sets with CAC still aren’t accepting new coins

Wayne

alaura22

@ifthevamzarockin said:
@alaura22 Mike, I'm pretty sure Hy is a real person.

@ifthevamzarockin
You sure about that?
HEY PCGS_HY where are you? Or should I call you AI HY
We all need this to be fixed! If you're a real person stand up, start sending these posts to the top of the food chain and get some results

alaura22

TO THE TOP
I WON"T STOP!

MetroD

@alaura22 said:
TO THE TOP
I WON"T STOP!

I admire your determination.

Please consider 'flagging' a PCGS employee when you post. For example: @PCGS_Hy.

ChrisH821

Yes, Hy is a real person.
You have a registry set problem, not a customer service problem.

JBK

@alaura22 said:

@ifthevamzarockin said:
@alaura22 Mike, I'm pretty sure Hy is a real person.

@ifthevamzarockin
You sure about that?
HEY PCGS_HY where are you? Or should I call you AI HY
We all need this to be fixed! If you're a real person stand up, start sending these posts to the top of the food chain and get some results

The moderators don't read every post or even every thread. As someone mentioned, you need to tag the person's user ID if you want them to get an alert. Otherwise, you're just wasting your breath (or keyboard taps).

alaura22

@JBK said:

@alaura22 said:

@ifthevamzarockin said:
@alaura22 Mike, I'm pretty sure Hy is a real person.

@ifthevamzarockin
You sure about that?
HEY PCGS_HY where are you? Or should I call you AI HY
We all need this to be fixed! If you're a real person stand up, start sending these posts to the top of the food chain and get some results

The moderators don't read every post or even every thread. As someone mentioned, you need to tag the person's user ID if you want them to get an alert. Otherwise, you're just wasting your breath (or keyboard taps).

Ok, so how do I do that?

alaura22

@JBK
BTW
I'm sure that they read the post since it's been said so many times before. They just ignore it!
@PCGS_Hy

JBK

@alaura22 said:

@JBK said:

@alaura22 said:

@ifthevamzarockin said:
@alaura22 Mike, I'm pretty sure Hy is a real person.

@ifthevamzarockin
You sure about that?
HEY PCGS_HY where are you? Or should I call you AI HY
We all need this to be fixed! If you're a real person stand up, start sending these posts to the top of the food chain and get some results

The moderators don't read every post or even every thread. As someone mentioned, you need to tag the person's user ID if you want them to get an alert. Otherwise, you're just wasting your breath (or keyboard taps).

Ok, so how do I do that?

You've already tagged people before and after this post. 🧐😆

oih82w8

The moderators don't read every post or even every thread. As someone mentioned, you need to tag the person's user ID if you want them to get an alert. Otherwise, you're just wasting your breath (or keyboard taps).

Ok, so how do I do that?

Make a political comment...that usually gets their attention. (((sarcasm)))

Seriously, by dropping an ampersand along with their screen name will prompt a private message to that individual.

alaura22

@oih82w8 said:

The moderators don't read every post or even every thread. As someone mentioned, you need to tag the person's user ID if you want them to get an alert. Otherwise, you're just wasting your breath (or keyboard taps).

Ok, so how do I do that?

Make a political comment...that usually gets their attention. (((sarcasm)))

Seriously, by dropping an ampersand along with their screen name will prompt a private message to that individual.

Got it, Thank you
Now I know

WAYNEAS

.

Catbert

An update in the registry forum:

https://forums.collectors.com/discussion/comment/13826129/#Comment_13826129