Our new Online Submission Center is live.

pcgs_social · January 29, 2025 10:33AM

Hello everyone!

The wait is over. Our new Online Submission Center is finally here! 🪙

Here's what's new:
1. Effortless search and filter tool.
2. Tailored service level recommendations.
3. Personal dashboard allowing up to 30 draft submissions.
4. Automatic submission segmentation.

Try it out for yourself! Head over to pcgs.com/submissions and upgrade your collection with ease.

Note: These features are currently only available for raw coin submissions.

Have any questions regarding these updates? Let us know down below. We'll be answering any questions today.

ProofCollection · January 29, 2025 11:17AM

I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible. Why not another dialog box to help the customer select the label from a list?
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

Edited to add:
The big problem with pop-ups is that you can't really reference prior entries or other information on the main screen or copy and paste from it. You can easily lose track of where you are if you are submitting a pile of coins.

johnny010 · January 29, 2025 11:43AM

Well I was excited to read this but wow …

hummingbird_coins · January 29, 2025 11:43AM

@ProofCollection said:
I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible.
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

ProofCollection · January 29, 2025 11:45AM

@hummingbird_coins said:

@ProofCollection said:
I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible.
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

I did. But they wanted feedback.

lermish · January 29, 2025 11:47AM

Can we fix the Set Registry now?

DoubleEagle59 · January 29, 2025 11:48AM

I've been searching all day on my flip phone but nothing is working!!

1madman · January 29, 2025 12:16PM

Does this now fix the issue of having multiple submissions shipped back together to save on mailing costs? I mean if we can go in and add all our coins at once and it breaks it up into multiple submissions with different grading tiers, why can’t they all be combined into 1 when they get returned to us. NGC figured out a way to accomplish this, why can’t pcgs?

pcgs_education · January 29, 2025 12:17PM

@ProofCollection said:
I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible. Why not another dialog box to help the customer select the label from a list?
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

Edited to add:
The big problem with pop-ups is that you can't really reference prior entries or other information on the main screen or copy and paste from it. You can easily lose track of where you are if you are submitting a pile of coins.

Thank you for taking the time to give us your valuable feedback. The newest updates to our Online Submission Center are just the beginning of more exciting improvements coming to our submission process. Our Product and Tech team is already working on improvements like the ones you mentioned in this reply.

You should be able to enter coin numbers on the coin entry. If you are experiencing issues with this feature, please feel free to attach some screenshots so we can take a further look at the issue.

coinbuf · January 29, 2025 1:18PM

@pcgs_education said:

@ProofCollection said:
I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible. Why not another dialog box to help the customer select the label from a list?
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

Edited to add:
The big problem with pop-ups is that you can't really reference prior entries or other information on the main screen or copy and paste from it. You can easily lose track of where you are if you are submitting a pile of coins.

Thank you for taking the time to give us your valuable feedback. The newest updates to our Online Submission Center are just the beginning of more exciting improvements coming to our submission process. Our Product and Tech team is already working on improvements like the ones you mentioned in this reply.

You should be able to enter coin numbers on the coin entry. If you are experiencing issues with this feature, please feel free to attach some screenshots so we can take a further look at the issue.

Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

jt88 · January 29, 2025 1:31PM

@pcgs_social said:

Here's what's new:
1. Effortless search and filter tool.
2. Tailored service level recommendations.
3. Personal dashboard allowing up to 30 draft submissions.

I really like these three items. Thanks PCGS.

lonemountaincoin · January 29, 2025 1:40PM

What's the process to regrade a coin using the new submission center? We tried earlier today and it wasn't immediately obvious.

pcgs_education · January 29, 2025 1:41PM

@jt88 said:

@pcgs_social said:

Here's what's new:
1. Effortless search and filter tool.
2. Tailored service level recommendations.
3. Personal dashboard allowing up to 30 draft submissions.

I really like these three items. Thanks PCGS.

Happy to hear you are enjoying the new updates!

pcgs_social · January 29, 2025 1:52PM

@lonemountaincoin said:
What's the process to regrade a coin using the new submission center? We tried earlier today and it wasn't immediately obvious.

The features listed above are currently available for raw coin submissions. If you're looking to regrade a coin, you will need to select “Leave Beta” from the yellow banner at the top of the screen to use the old Online Submission Center. We hope to make these features available for other types of submissions in the future!

P0CKETCHANGE · January 29, 2025 2:00PM

@lermish said:
Can we fix the Set Registry now?

@coinbuf said:
Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

pcgs_education · January 29, 2025 2:16PM

@1madman said:
Does this now fix the issue of having multiple submissions shipped back together to save on mailing costs? I mean if we can go in and add all our coins at once and it breaks it up into multiple submissions with different grading tiers, why can’t they all be combined into 1 when they get returned to us. NGC figured out a way to accomplish this, why can’t pcgs?

As an update to our submission center, OSC 2.0 does not address shipping issues. You can select different return shipping options for each submission, but we do not currently offer a way to combine return shipping into a single package.

davewesen · January 29, 2025 2:34PM

Does this speed the turnaround time for the submission?

I realize it cuts time required by PCGS entering onto your computer the information from the 3 layer submission form. Some of the lines are small and I suspect some information is as difficult to read as it is to write.

pcgs_education · January 29, 2025 2:45PM

@davewesen said:
Does this speed the turnaround time for the submission?

I realize it cuts time required by PCGS entering onto your computer the information from the 3 layer submission form. Some of the lines are small and I suspect some information is as difficult to read as it is to write.

This update has made the submission process faster and easier. It does not affect the submission turnaround time.

lermish · January 29, 2025 2:52PM

@P0CKETCHANGE said:

@lermish said:
Can we fix the Set Registry now?

@coinbuf said:
Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

It's nice to see that @pcgs_education is responding to constructive questions and comments about the new (and IMO totally unnecessary) submission process.

It's whatever the opposite of nice is that we can't even get a RESPONSE about the set registry. It doesn't matter whether we are pleasant or irritated, constructive or sarcastic, we can't get a thing. I guess @Catbert got some bland platitudes and empty promises from Stephanie Sabin at FUN, if I remember correctly.

What will it take? I, and many others, spend thousands of dollars a year, every year, because we enjoy the registry. I don't know how much money I've spent on just reholders because of my passion for varieties. It's extremely frustrating when we open our mouths to beg and plead for help and just get kicked in the teeth time after time.

These are threads from just the past couple of months.

https://forums.collectors.com/discussion/1111023/pcgs-get-it-together
https://forums.collectors.com/discussion/1109948/anyone-else-having-trouble-accessing-their-activity-page-on-the-registry
https://forums.collectors.com/discussion/1110961/pcgs-survey-request
https://forums.collectors.com/discussion/1106830/i-am-getting-really-frustrated
https://forums.collectors.com/discussion/1110277/getting-error-on-website-when-trying-to-add-new-coin-to-existing-composite
https://forums.collectors.com/discussion/1110500/does-the-report-a-cert-that-should-match-this-set-link-not-work
https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins

@PCGS_Marketing @PCGS_Moderator @PCGS_SocialMedia @pcgs_social @HeatherBoyd @PCGS_Hy

ProofCollection · January 29, 2025 4:09PM

@pcgs_education said:

@ProofCollection said:
I was just going to post about this. It's awful. I didn't think it would be possible to go backward but it appears we have. Please see the CAC submission portal. That's the way it should be done.
1. The use of a pop-up to enter everything is clunky.
2. The coin entry, why can't you enter a PCGS coin number?
3. If you're going to pull up coin information after you select the coin, why not a pricing grid to help people enter an estimated value?
4. If you want a special label, it asks for a label number and most members won't know this. It provides a URL that takes you to a page of labels but that page doesn't display any label numbers. You made that as tedious of a process as possible. Why not another dialog box to help the customer select the label from a list?
5. The page provide no indication of pricing or what tier the coin is being submitted for. That doesn't come until you enter all of your coins.

Who asked for this? The existing submission process could have just been improved with a few fairly minor fixes and it would have been great.

Edited to add:
The big problem with pop-ups is that you can't really reference prior entries or other information on the main screen or copy and paste from it. You can easily lose track of where you are if you are submitting a pile of coins.

Thank you for taking the time to give us your valuable feedback. The newest updates to our Online Submission Center are just the beginning of more exciting improvements coming to our submission process. Our Product and Tech team is already working on improvements like the ones you mentioned in this reply.

You should be able to enter coin numbers on the coin entry. If you are experiencing issues with this feature, please feel free to attach some screenshots so we can take a further look at the issue.

Really we don't need or want anything "exciting." We just want to stop getting error pages when we go to submit and we want it to be faster and more efficient. All you gave us here is a different way to do the same thing that is arguably less efficient and slightly more difficult.

I did get the coin number search to work when I tried it later this afternoon but it definitely didn't work the first time I tried it.

PeakRarities · January 29, 2025 4:23PM

Since everything will now start out being logged into the portal, is it necessary to still have to print, sign and date 3 copies (2 pages each, 8 pages total including the legalese at the end) of the forms? For me, that's the longest part of the submission process and it seems antiquated, and is a huge waste of paper and ink. With CACG, the terms and conditions box that you check before submitting serves the purpose of the signature and agreement, and you simply print a single page and send it in with the coins.

Sanddollar · January 29, 2025 4:25PM

“That's one small step for the collector, one giant leap for PCGS”

1630Boston · January 29, 2025 4:27PM

Progress?
Customer / User satisfaction?
I hope it all works out.
boston

lermish · January 30, 2025 7:31PM

@lermish said:

@P0CKETCHANGE said:

@lermish said:
Can we fix the Set Registry now?

@coinbuf said:
Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

It's nice to see that @pcgs_education is responding to constructive questions and comments about the new (and IMO totally unnecessary) submission process.

It's whatever the opposite of nice is that we can't even get a RESPONSE about the set registry. It doesn't matter whether we are pleasant or irritated, constructive or sarcastic, we can't get a thing. I guess @Catbert got some bland platitudes and empty promises from Stephanie Sabin at FUN, if I remember correctly.

What will it take? I, and many others, spend thousands of dollars a year, every year, because we enjoy the registry. I don't know how much money I've spent on just reholders because of my passion for varieties. It's extremely frustrating when we open our mouths to beg and plead for help and just get kicked in the teeth time after time.

These are threads from just the past couple of months.

https://forums.collectors.com/discussion/1111023/pcgs-get-it-together
https://forums.collectors.com/discussion/1109948/anyone-else-having-trouble-accessing-their-activity-page-on-the-registry
https://forums.collectors.com/discussion/1110961/pcgs-survey-request
https://forums.collectors.com/discussion/1106830/i-am-getting-really-frustrated
https://forums.collectors.com/discussion/1110277/getting-error-on-website-when-trying-to-add-new-coin-to-existing-composite
https://forums.collectors.com/discussion/1110500/does-the-report-a-cert-that-should-match-this-set-link-not-work
https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins

@PCGS_Marketing @PCGS_Moderator @PCGS_SocialMedia @pcgs_social @HeatherBoyd @PCGS_Hy

WQuarterFreddie · January 30, 2025 10:07PM

😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

"Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

alaura22 · January 30, 2025 11:54PM

It's just a matter of time before they shut the whole thing down
Canceling the Long Beach shows after Feb is the 1st step
Wonder if we'll get to see the for sale sign..............
Nothing will be fixed

jshaulis · January 31, 2025 3:37AM

@P0CKETCHANGE said:

@lermish said:
Can we fix the Set Registry now?

@coinbuf said:
Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

In exact same boat!

P0CKETCHANGE · January 31, 2025 5:58AM

@jshaulis said:
In exact same boat!

I emailed setregistry@collectors.com earlier this week; no reply to that email either. So in summary:

❌ Broken Registry
❌ Subpar TrueViews
❌ No Customer Service

lermish · January 31, 2025 5:59AM

@WQuarterFreddie said:
😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

"Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

I'm really not trying to inflame anyone (here at least lol). I just want an answer or even a response. These are my orders over the last 12 months. The math on how much money I've spent is easy. And PCGS doesn't owe me anything, they provided the services I paid for...I'm just befuddled at why they think it's acceptable to treat their clients with such disdain.

@alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

ProofCollection · January 31, 2025 7:30AM

@lermish said:

@P0CKETCHANGE said:

@lermish said:
Can we fix the Set Registry now?

@coinbuf said:
Instead of worrying about submissions why don't you commit some time and resources to the registry, who wants to submit coins to PCGS when the registry is broken!

Agree. I’ve been trying to get a coin added to my Registry Inventory for two weeks. It’s in another person’s inventory and won’t release, but the “removal requests” part of the site & app are broken, so I can’t submit the proof photos to force a removal. I sent a request to Customer Service a week ago, and never got a reply.

It's nice to see that @pcgs_education is responding to constructive questions and comments about the new (and IMO totally unnecessary) submission process.

It's whatever the opposite of nice is that we can't even get a RESPONSE about the set registry. It doesn't matter whether we are pleasant or irritated, constructive or sarcastic, we can't get a thing. I guess @Catbert got some bland platitudes and empty promises from Stephanie Sabin at FUN, if I remember correctly.

What will it take? I, and many others, spend thousands of dollars a year, every year, because we enjoy the registry. I don't know how much money I've spent on just reholders because of my passion for varieties. It's extremely frustrating when we open our mouths to beg and plead for help and just get kicked in the teeth time after time.

These are threads from just the past couple of months.

https://forums.collectors.com/discussion/1111023/pcgs-get-it-together
https://forums.collectors.com/discussion/1109948/anyone-else-having-trouble-accessing-their-activity-page-on-the-registry
https://forums.collectors.com/discussion/1110961/pcgs-survey-request
https://forums.collectors.com/discussion/1106830/i-am-getting-really-frustrated
https://forums.collectors.com/discussion/1110277/getting-error-on-website-when-trying-to-add-new-coin-to-existing-composite
https://forums.collectors.com/discussion/1110500/does-the-report-a-cert-that-should-match-this-set-link-not-work
https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins

@PCGS_Marketing @PCGS_Moderator @PCGS_SocialMedia @pcgs_social @HeatherBoyd @PCGS_Hy

The thing is, we're not asking for new features either. Just fixes to make it work like it used to I know quite a bit about software development, and a unless complete code re-writes are needed (unlikely), it should be less than a day or two dev effort to fix. Instead their concern is creating a pop-up interface for entering coins when the old way worked just fine. The Product Manager has their priorities completely misaligned, IMO.

WQuarterFreddie · January 31, 2025 8:02AM

@lermish said:

@WQuarterFreddie said:
😂🤣 Wow. I wonder if another PCGS mod will end up closing this thread for the following:

"Should the thread be deemed inflammatory, negative or violate any rules it will be deleted or closed at the moderator's discretion, without warning."

I'm really not trying to inflame anyone (here at least lol). I just want an answer or even a response. These are my orders over the last 12 months. The math on how much money I've spent is easy. And PCGS doesn't owe me anything, they provided the services I paid for...I'm just befuddled at why they think it's acceptable to treat their clients with such disdain.

@alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

My post was meant as a joke.😉

HeatherBoyd · January 31, 2025 8:17AM

Hello everyone,

Thank you for taking the time to share your thoughts about the new Online Submission Center and for your candid feedback regarding the Set Registry. We truly value our community’s input and are committed to ensuring your experience with PCGS is as seamless and enjoyable as possible.

The launch of the OSC was an important step forward in our mission to help new and experienced collectors participate in this incredible hobby with confidence. We’re thrilled to see those of you who have already benefited from the streamlined submission process, and we genuinely appreciate the constructive feedback shared so far.

Regarding the SR, we understand that some ongoing issues have caused frustration. Please know that your feedback has been shared directly with the team managing that platform, and they are aware of the concerns being raised. While we don’t have a timeline for resolution for some of the infrastucture problems just yet, we are actively working toward improving the experience and addressing these matters as soon as possible.

PCGS has been proud to support the collecting community for nearly 40 years, and we are committed to investing in the tools, services, and innovations that will carry us forward for decades to come. We are here to support the passion and trust you’ve placed in us, and your voices are integral to that journey.

Thank you for your patience, understanding, and continued enthusiasm for this hobby we all love.

WQuarterFreddie · January 31, 2025 8:45AM

@HeatherBoyd said:
Hello everyone,

Thank you for taking the time to share your thoughts about the new Online Submission Center and for your candid feedback regarding the Set Registry. We truly value our community’s input and are committed to ensuring your experience with PCGS is as seamless and enjoyable as possible.

The launch of the OSC was an important step forward in our mission to help new and experienced collectors participate in this incredible hobby with confidence. We’re thrilled to see those of you who have already benefited from the streamlined submission process, and we genuinely appreciate the constructive feedback shared so far.

Regarding the SR, we understand that some ongoing issues have caused frustration. Please know that your feedback has been shared directly with the team managing that platform, and they are aware of the concerns being raised. While we don’t have a timeline for resolution for some of the infrastucture problems just yet, we are actively working toward improving the experience and addressing these matters as soon as possible.

PCGS has been proud to support the collecting community for nearly 40 years, and we are committed to investing in the tools, services, and innovations that will carry us forward for decades to come. We are here to support the passion and trust you’ve placed in us, and your voices are integral to that journey.

Thank you for your patience, understanding, and continued enthusiasm for this hobby we all love.

Heather, I am so happy to read you are still part of the PCGS team!

You are one of the good ones and I know you care about your customers. Hopefully you can get the registry issues resolved soon.🤞

HeatherBoyd · January 31, 2025 8:51AM

@WQuarterFreddie said:

@HeatherBoyd said:
Hello everyone,

Thank you for taking the time to share your thoughts about the new Online Submission Center and for your candid feedback regarding the Set Registry. We truly value our community’s input and are committed to ensuring your experience with PCGS is as seamless and enjoyable as possible.

The launch of the OSC was an important step forward in our mission to help new and experienced collectors participate in this incredible hobby with confidence. We’re thrilled to see those of you who have already benefited from the streamlined submission process, and we genuinely appreciate the constructive feedback shared so far.

Regarding the SR, we understand that some ongoing issues have caused frustration. Please know that your feedback has been shared directly with the team managing that platform, and they are aware of the concerns being raised. While we don’t have a timeline for resolution for some of the infrastucture problems just yet, we are actively working toward improving the experience and addressing these matters as soon as possible.

PCGS has been proud to support the collecting community for nearly 40 years, and we are committed to investing in the tools, services, and innovations that will carry us forward for decades to come. We are here to support the passion and trust you’ve placed in us, and your voices are integral to that journey.

Thank you for your patience, understanding, and continued enthusiasm for this hobby we all love.

Heather, I am so happy to read you are still part of the PCGS team!

You are one of the good ones and I know you care about your customers. Hopefully you can get the registry issues resolved soon.🤞

While I have had to pass the torch for my moderating duties to some of my incredible team members like @pcgs_education and @pcgs_social I do still frequent the forum to check in on my friends here. Moderating this community was a wonderful opportunity to dive head-first into the hobby and learn from some of the most passionate and knowledgeable collectors. This community is a piece of why I have stuck around for over 6 years now! It's crazy how time flies! It was nice to hang up my ban hammer, though

alaura22 · January 31, 2025 5:48PM

@lermish said:

@alaura22 Do you mean this forum will be shut down? I hope you're wrong but it's certainly possible. If you mean the company as a whole, I have a very different viewpoint. My speculation for some time has been that they are cutting costs wherever possible to improve the bottom line in anticipation of an IPO. Just speculation but it's the only thing I can think of that explains the actions the company has taken.

I also hope not, what would I do with all the time I spend here
BUT
The way that we are being treaded leeds me to believe they just don't care anymore

I stll have 8 coins with CAC stickers that I can't apply to my CAC only sets until, if ever, they add them to the database

@HeatherBoyd
Glad to hear from you here on the boards, we do miss your involement, and we also miss Paulina over at the set registry. Emillio is doing what he can to hold it together being a "TEAM" of one
I'm hoping that you can help all of of get the registry back to normal again

Our new Online Submission Center is live.

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