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anyone else having trouble accessing their "Activity" page on the registry?

TheMayorTheMayor Posts: 226 ✭✭✭✭✭
in PCGS Set Registry Forum

I am trying to upload obverse and reverse dated photos for a coin that another registry participant has not removed from their registry. In the past, I have navigated to the "Activity" page which shows my outstanding requests and has an area to upload images. For the last week or so, the link to the activity page leads to an "Oops! Errors Happen" page for me. I have also tried on a different browser. Is anyone else having this problem?

As an aside, does anyone know of another way to upload the photos?

Comments

  • oldsmagnetoldsmagnet Posts: 133 ✭✭✭

    The Activity page loaded fine for me just now (NOT one of those "it must be you" type of responses, the Oops error has to be one of their busiest pages...) -- I haven't been able to "report a cert that matches this composite" for weeks now, a problem they've admitted they're aware of. Emilio has said to email them the cert information, and so far I've had probably 50% success - seems if they read the email, it'll get handled - problem is, getting them to actually read the email. Had one clear in two days, another one has been a couple weeks now with no updates or acknowledgements. But, in a direct answer to your question, I'd say email would be the best bet, beyond brute-force repeat attempts. You might look through your email to see if they sent a confirmation for your removal request, and reply to that directly, with pictures. And, if you're not already aware, check to see if it's a newer NFC holder (should have a wi-fi style symbol on the back) -- if so, use the PCGS app to scan and add it -- the NFC tag bypasses ALL of that garbage --- and I can confirm as of the last locked-up coin I got a few days ago, IT WORKS! (One of the very few things that app is actually successful at...)

  • TheMayorTheMayor Posts: 226 ✭✭✭✭✭

    @oldsmagnet Thanks, I appreciate the reply.

  • oldsmagnetoldsmagnet Posts: 133 ✭✭✭

    Additionally, you can try going directly to the requests page, no idea if it'll give different results or not
    www.pcgs.com/SetRegistry/mysetregistry/activity/sentremovalrequests

  • TheMayorTheMayor Posts: 226 ✭✭✭✭✭

    @oldsmagnet said:
    Additionally, you can try going directly to the requests page, no idea if it'll give different results or not
    www.pcgs.com/SetRegistry/mysetregistry/activity/sentremovalrequests

    Thanks, that was a great idea. Unfortunately I received a 403 error, which from my google search indicates some sort of permissioning issue. Looks like I will have to contact customer support after the holidays.

  • oldsmagnetoldsmagnet Posts: 133 ✭✭✭

    Make sure you're signed in on PCGS before putting the address in? (I'm grasping at straws now, but yeah...)

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