Current Turnaround Time

93

July 20-Dec 20 = 5 months. Done grading now: in encapsulation and being imaged

"The turnaround times stated above are the previous week’s average for each service level indicated. These times are estimated, as turnaround times always vary. Certain tokens and medals may require additional research, and turnaround times can fluctuate based on the amount of research required. Additional services such as Oversized Holders, GSA Holders, and Variety Attribution could add an additional 5-10 business days to any Service Level turnaround time. Times listed are in business days. Turnaround times may fluctuate based on many factors. PCGS counts business days starting the day after the order is entered into the PCGS system and does not include the time it takes to open incoming packages to PCGS or to ship orders once they are completed.

• While we believe that units graded can be one of a number of useful measures of our performance, increases or decreases in the number of units graded may not correlate proportionately to increases or decreases in revenues. Revenues also are affected by the mix of units processed, the mix of services (in terms of 'turn-around times') and average service fees per unit, between coins and sports cards."

So "the previous week's average for each service level indicated" have remained the same week after week for several months? In a conversation at Baltimore, I understood that there are nearly 1 million sports card waiting in that queue. Does sports card grading volume impact coin grading turnaround times?

I have had 8 of 17 grade since October 28

Received my bulk submission back. I have an express across the street. Supposed to be an 8 day turnaround. Been there that long and still not in system. My fault. I didn't write "express" on package.

So many nuances in the game of submission.

Requested an update on my order. All they can say is:
Your order is being processed to move from grading into encapsulation. It has been in grading phase since September 21st. Ok... In other words it is still sitting at a stand still with zero progress in over 3 months and guaranteed to not be complete before the end of the quarter.

I definitely will not renew next month. Definitely not worth this long of a wait.

I’ve been routinely sending my collection in for grading in batches all year. I’ve been sending a batch in each week.

I was getting them back within the estimated timeframe until my late August submissions. I haven’t gotten a single one back that I sent after August 28.

All are economy or modern value.

Something must have happened around the beginning of September.

@ms70 said:

@FixedFrameNate said:
I’ve been routinely sending my collection in for grading in batches all year. I’ve been sending a batch in each week.

I was getting them back within the estimated timeframe until my late August submissions. I haven’t gotten a single one back that I sent after August 28.

All are economy or modern value.

Something must have happened around the beginning of September.

My economy submission was marked as received on August 9. Never would I have imagined I wouldn't see those coins until next year.

@ms70 said:

@FixedFrameNate said:
I’ve been routinely sending my collection in for grading in batches all year. I’ve been sending a batch in each week.

I was getting them back within the estimated timeframe until my late August submissions. I haven’t gotten a single one back that I sent after August 28.

All are economy or modern value.

Something must have happened around the beginning of September.

My economy submission was marked as received on August 9. Never would I have imagined I wouldn't see those coins until next year.

You definitely have it worse than me. Any theories on why things delayed?

World Regular - 40BD estimate

1. Raw grading with 2 provenances and 2 variety attributions: Received 10/25 - Shipped 12/15 (35BD)
2. Crossover with 2 variety attributions: Received 10/25 - in QA

Seems to be moving, at least on the World side.

43 B days Reg.

@lusterlover said:

@privatecoin said:
And by some miracle my order switched to encapsulation today....

Congrats! I'm on day 10 in encapsulation.......

You'll be there for a very long time if yours is anything like mine.

When was yours entered into the system. Mine was 9/27/2021.

@Goldbully said:

@lusterlover said:

@privatecoin said:
And by some miracle my order switched to encapsulation today....

Congrats! I'm on day 10 in encapsulation.......

You'll be there for a very long time if yours is anything like mine.

When was yours entered into the system. Mine was 9/27/2021.

Mine was 9/21/21

@Goldbully said:
I still cannot understand why our host doesn't change the typical turnaround times to reflect current times on the Services page.

That’s my beef too. I don’t care that it takes this long. The problem is the expectations aren’t being set properly.

Received 11 coin order back this week. No gold box or medal. I guess supplies didn't last.

@sedulous said:

@FixedFrameNate said:

@Goldbully said:
I still cannot understand why our host doesn't change the typical turnaround times to reflect current times on the Services page.

That’s my beef too. I don’t care that it takes this long. The problem is the expectations aren’t being set properly.

What if the turnaround times were so lengthy that it negatively impacts Collector Club sign-up? money lost for the new head of PCGS. Collectors Universe board and shareholders would not be happy due to revenue impact.

@FixedFrameNate
Reason for delay? my theory is the 2021 Morgan and Peace dollars coupled with a very hot market.

What's the difference if it causes people not to renew?

@J2035 said:
Modern value received Nov 23 and shipped today. 19 business days if my math is correct.

I have two orders with them, both modern value. First one recieved Nov 22, 2nd Nov 23rd. Both are still in grading. Hopefully I get some movement shortly.

My July order has shipped!

Final turnaround time of 157 calendar days or 109 working business days (holidays and weekends excluded).
My other 2 old orders are now in QA. Looks like I will get these this year, as this last QA was very quick.

Good luck to everyone still waiting, as I think things are finally moving better again

49 business days for Regular. The lack of any attempt at addressing the issue has driven me to become a member across the street and my next PCGS batch is now headed their way instead. We'll see how it goes.

Was entered into the system 10/21. Been in QA a long time now.

97

I guess I’ve been pretty fortunate in my last few moderns as they’ve never taken much more than a month. My latest order hit a month Yesterday and it’s still in grading. I’m not to worried about it, yet. And honestly what are you gonna do? It’s not like you can take your order to Walmart.

I would however caution our host not to get too big for their britches or maybe that’s what their trying to do.

For the simple hobbyist (myself) and the future hobbyist we like to see the results come back before committing to the next order. It’s a must part of the learning process and well, I was averaging 3 to 4 orders per year before the current delays.
If what I’m reading here remains true then I will be lucky to get 2 orders per year, And with the likely results of such orders coupled with the wait times they will no doubt see a huge decline of new interests.
I run a service oriented business and my success depends on the reliability of my service. If my turnaround times triple I would be bleeding customers quicker than I could gain them. Obviously I would hire more techs as the demand increased otherwise I would start to peddle backwards.

Edit: I should replace some bitchin with patience here and not be so critical. I mean think about it for a second, how difficult it must be to hire and retain new talent in a highly specialized field such as this. Especially in todays younger generation who will require a 6 figure starting salary and need to take 15 minute safe space breaks every hour. You could hire some old coin cowboys to help train the new guys but not to grade because their getting too old, cranky, and the eyes are starting to go.
It would keep me up at night, still the first thing I would do is follow Oracle. Maybe not downtown where the illegals are filling the place up faster than the offering plate on Judgement day. But maybe in the rolling hills north in Burnett County where you could invest in winery's and enjoy life a bit Lower taxes and level heads

98

I think you need to put quarterly special on your submission forms to rec all the free gifts.