Not to keep bashing it, but I myself, have stopped sending in submissions until they catch up, as well as not taking any more customer submissions to submit either.
I have my fifth order of the year into our hosts. I don' mind the wait; however, I do mind the fact they won't update their chart of how many business days days it takes. My order has been in since Sept 10, and the chart says it should take 45 days. If it is going to take twice as much time simply let the customer know the "correct or approximate" current turn around times. It really can't be that hard to update the chart. I know my coins are secure, and I know I will get them back, and I am not in a hurry, but this simple customer service task should be an easy thing to take care of such a minor detail as to update turn around times.
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
Nobody should be forced to work more than 40 hours a week, especially not graders.
They need to hire more graders if they have to overwork the existing ones to get things back to normal.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
I like the sentiment but I don’t think this is the answer. They can say they aren’t accepting more submissions, but that won’t stop people from sending more submissions.
They just need to scale their operations to better accommodate the demand.
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
I like the sentiment but I don’t think this is the answer. They can say they aren’t accepting more submissions, but that won’t stop people from sending more submissions.
They just need to scale their operations to better accommodate the demand.
I bet the issue right now is compensation. How much do you think a good grader would want to live in SoCal right now?
"It's like God, Family, Country, except Sticker, Plastic, Coin."
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
I like the sentiment but I don’t think this is the answer. They can say they aren’t accepting more submissions, but that won’t stop people from sending more submissions.
They just need to scale their operations to better accommodate the demand.
I bet the issue right now is compensation. How much do you think a good grader would want to live in SoCal right now?
That's why I say move to Texas, Tennessee, or even Florida. Isn't NGC in FL? I'd move right across the street
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
I've thought about that. At least accept but not enter in their system until the backlog is completed. Or, they could offer to compensate you the difference between the tier you submitted under and the lower tier. I paid extra for Regular for a faster turnaround and I'm getting 150% of the turnaround time of Economy (which increased 50% since last year). I don't think they've ever considered fixing the problem; the keep sending out what few graders they have to grade at shows. The problem will only get worse, you watch.
@opportunity said:
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
I like the sentiment but I don’t think this is the answer. They can say they aren’t accepting more submissions, but that won’t stop people from sending more submissions.
They just need to scale their operations to better accommodate the demand.
I bet the issue right now is compensation. How much do you think a good grader would want to live in SoCal right now?
That's why I say move to Texas, Tennessee, or even Florida. Isn't NGC in FL? I'd move right across the street
Sarasota aint cheap either. Ain't no SoCal, but a half decent house is $500k+.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
That’s what I would expect.
The criteria to qualify for the special box are usually consistent quarter to quarter.
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
That’s what I would expect.
The criteria to qualify for the special box are usually consistent quarter to quarter.
"Usually " There is nothing usual about what's going on with their turnaround times right now.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
.
.
.
I thought the quarterly special was based on submission date/postmark, rather than return ship date?
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
.
.
.
I thought the quarterly special was based on submission date/postmark, rather than return ship date?
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
.
.
.
I thought the quarterly special was based on submission date/postmark, rather than return ship date?
In that case I should get the silver box. But don't think that's happening.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
@privatecoin said:
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
.
.
.
I thought the quarterly special was based on submission date/postmark, rather than return ship date?
This box came yesterday holding my regular submission which was accepted at PCGS on September 27, 2021.
99 business days on an economy and they return them in a crappy black box. At least if they sent me a gold box as a kind gesture I could've said something nice, but no. Right in the garbage.
Great transactions with oih82w8, JasonGaming, Moose1913.
My September 10 (day they put them in the system coins arrived earlier that week) economy order arrived at my PO B0x today January 3; shipped on December 30. Maybe a year end thing, or maybe just how they are running now.
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
10/18 voucher regular 4 coins just got shipped yesterday. Modern 7 of those peace and morgan dollars 11/19 those have been in quality check for over 10 days now with no movement.
10/18 Regular here. Just called customer service and there are 19 people ahead of me, estimated 39 minutes before they get to me. Which, by PCGS standards, is closer to 78 minutes.
Regular turnaround (which is up 400% from last year) is now the same as Economy.
I'll be calling back and cancelling my other 3 orders if I am going to be billed hundreds of dollars extra for the same turnaround time?
I have no complaints whatsoever. 4 orders in and 1 has been sitting a while in Economy. I'm just glad PCGS is doing them especially in the light of this pandemic thing.
Yeah, but if you have a business to run, and rely on getting coins back to offer to customers or before a major show, etc, you rely on adequate turnaround times to be able to conduct business.
You ever look at this page? PCGS has graded 322,643 coins in the past 30 days. No wonder they are a bit behind.
Also interesting is the high number of cleaned coins
Comments
If these long wait times don't turn you into a discerning buyer/collector nothing will.
The sports card grading took a year with PSA and a year and counting with BGS.
BGS billed me over two months ago... lol
It has slowed my purchases to almost nothing.
BST: KindaNewish (3/21/21), WQuarterFreddie (3/30/21), Meltdown (4/6/21), DBSTrader2 (5/5/21) AKA- unclemonkey on Blow Out
I've come to start to wonder if my order will be complete before the release of 2022 morgans or silver eagle rushes....
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Not to keep bashing it, but I myself, have stopped sending in submissions until they catch up, as well as not taking any more customer submissions to submit either.
99.... Got the "grades are available" e-mail. Cert's / images not in system yet.
Great transactions with oih82w8, JasonGaming, Moose1913.
Impossible Impossible!!!!!
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Just got grades today for my Economy submission that was received on September 1.
That makes 129 days.
I have my fifth order of the year into our hosts. I don' mind the wait; however, I do mind the fact they won't update their chart of how many business days days it takes. My order has been in since Sept 10, and the chart says it should take 45 days. If it is going to take twice as much time simply let the customer know the "correct or approximate" current turn around times. It really can't be that hard to update the chart. I know my coins are secure, and I know I will get them back, and I am not in a hurry, but this simple customer service task should be an easy thing to take care of such a minor detail as to update turn around times.
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
Just got the e-mail the order has shipped. I guess they didn't want to see me post the big 100 tomorrow.
So it was 99 business days for economy, from received to shipped, for my final collector's club order.
Great transactions with oih82w8, JasonGaming, Moose1913.
Finally got my grades from ANA econ drop off yesterday. They had the gall to upcharge for 2 $500 coins.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
Would it make sense at this point for PCGS to announce that they're not accepting any new submissions for 30 days, and maybe during that time to hold weekend grading marathons with OT or bonuses for their employees? I would completely respect them for doing that, and it would make sense. I'll also reiterate that Walkthrough is as fast as ever.
Early American Copper, Bust and Seated.
Why am I not surprised?
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Nobody should be forced to work more than 40 hours a week, especially not graders.
They need to hire more graders if they have to overwork the existing ones to get things back to normal.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
I like the sentiment but I don’t think this is the answer. They can say they aren’t accepting more submissions, but that won’t stop people from sending more submissions.
They just need to scale their operations to better accommodate the demand.
I bet the issue right now is compensation. How much do you think a good grader would want to live in SoCal right now?
"It's like God, Family, Country, except Sticker, Plastic, Coin."
That's why I say move to Texas, Tennessee, or even Florida. Isn't NGC in FL? I'd move right across the street
I've thought about that. At least accept but not enter in their system until the backlog is completed. Or, they could offer to compensate you the difference between the tier you submitted under and the lower tier. I paid extra for Regular for a faster turnaround and I'm getting 150% of the turnaround time of Economy (which increased 50% since last year). I don't think they've ever considered fixing the problem; the keep sending out what few graders they have to grade at shows. The problem will only get worse, you watch.
Check out my iPhone app SlabReader!
Sarasota aint cheap either. Ain't no SoCal, but a half decent house is $500k+.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
Why offer a quarterly special if they can't complete your order in a quarter?
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
From my experience you get the next quarter’s special.
Well my order submitted was received in September. For sure my order will not be done till at least January. So I should get the quarterly special for January to March that nobody knows what it is yet, or if my order will even qualify for any of those specials in this coming quarter?
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
That’s what I would expect.
The criteria to qualify for the special box are usually consistent quarter to quarter.
"Usually " There is nothing usual about what's going on with their turnaround times right now.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
My order is in QA today... impossible impossible!!!!
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
.
.
.
I thought the quarterly special was based on submission date/postmark, rather than return ship date?
(l8-)>>
They key is available while supplies last.
In that case I should get the silver box. But don't think that's happening.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
54 business days and counting - Regular tier.
Check out my iPhone app SlabReader!
Yours must be around the same time as mine. 10/13 received date - in QA since yesterday.
I've never even had an economy take this long.
Finally got more movement in my early mid-September submissions. All finally moved out of grading into encapsulation.
I’m up around 65 business days on these. My Sept 1 submission shipped at 72 business days.
All economy or modern value.
This box came yesterday holding my regular submission which was accepted at PCGS on September 27, 2021.
Got TONS of movement in my submissions over the last 48 hours. All 5 of my September submissions went from grading to shipped.
Don’t know if this is just a year end push so they can count all these submissions as revenue in before year-end, but I’ll take it.
My oldest order stuck in grading is now an Economy one received on October 15.
99 business days on an economy and they return them in a crappy black box. At least if they sent me a gold box as a kind gesture I could've said something nice, but no. Right in the garbage.
Great transactions with oih82w8, JasonGaming, Moose1913.
I'm on calendar day 89 in the grading phase for an economy submission - will I be the one to break 100?
My September 10 (day they put them in the system coins arrived earlier that week) economy order arrived at my PO B0x today January 3; shipped on December 30. Maybe a year end thing, or maybe just how they are running now.
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
Some other info that may be helpful.
My order received September 12 got the gold box, but my order received September 20 did not.
Whats the latest info on turnaround time? I have a Nov 12th order not moving.
My submission was received 07Dec and is in QA check step now
(Modern)
What level service did you pay for?
10/18 voucher regular 4 coins just got shipped yesterday. Modern 7 of those peace and morgan dollars 11/19 those have been in quality check for over 10 days now with no movement.
I used to be famous now I just collect coins.
Link to My Registry Set.
https://pcgs.com/setregistry/quarters/washington-quarters-specialty-sets/washington-quarters-complete-variety-set-circulation-strikes-1932-1964/publishedset/78469
Varieties Are The Spice Of LIFE and Thanks to Those who teach us what to search For.
I'm just wondering where my true views are.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Me as well. I've had the coins two weeks now.
Great transactions with oih82w8, JasonGaming, Moose1913.
I'm on day 97 in grading...
10/18 Regular here. Just called customer service and there are 19 people ahead of me, estimated 39 minutes before they get to me. Which, by PCGS standards, is closer to 78 minutes.
Check out my iPhone app SlabReader!
Regular turnaround (which is up 400% from last year) is now the same as Economy.
I'll be calling back and cancelling my other 3 orders if I am going to be billed hundreds of dollars extra for the same turnaround time?
Check out my iPhone app SlabReader!
I have no complaints whatsoever. 4 orders in and 1 has been sitting a while in Economy. I'm just glad PCGS is doing them especially in the light of this pandemic thing.
Yeah, but if you have a business to run, and rely on getting coins back to offer to customers or before a major show, etc, you rely on adequate turnaround times to be able to conduct business.
I was trying to go a whole day w/o checking. Apparently I cannot
I'll try again tomorrow.
Received 11/23 modern/regular.
98...
You ever look at this page? PCGS has graded 322,643 coins in the past 30 days. No wonder they are a bit behind.
Also interesting is the high number of cleaned coins
https://www.pcgs.com/statistics
Got grades today. 70 business days Regular. I won't be using Regular ever again for coins <$2500.
Check out my iPhone app SlabReader!