Current Turnaround Time
Comments
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@Morpheus1967 said:
Just received an email from customer service that regular submittal have now gone from 25 business days to 30 business days.Email them back and let them know they'll be 50 business days LATE on my order on Monday.
Four coins, regular submission. Now 79 business days and counting and still in grading. Submitted at Summer FUN, I'm beginning to think I may not get these coins back by the 2022 FUN show in January.
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It takes a long time for US Mint medals and so-called dollars, too. 80 business days on the one, 62 on the other and they stay in imaging and QA quite a while, so maybe by Thanksgiving? Two of these are top pop crossovers that will get my National Commemorative Medals of the US Mint registry set up over 95% complete to allow qualification for awards next year.
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Let them grade. In the early 2000's they were behind, I never said anything about them on here or anywhere else and they always done well by me. They were the best back then and still the best! Crossovers are a little quicker.
Ken0 -
It's disappointing when you send in a regular submission and the estimated turn around is 20 days. A few weeks later your coins enter the final stage of Quality Check. They sit in Quality Check for nearly 2 weeks, then the estimated turn around is increased to 25 days. On day 25 the estimated turn around is increased to 30 days. It's sure seems like a moving target.
I understand our host has fallen behind, one wonders why coins that have been graded, imaged, and encapsulated, are sitting in Quality Check for several weeks. Seems like an easy fix.
Liberty Seated and Trade Dollar Specialist1 -
IMO, the "estimated turnaround time" should only be considered a ROUGH guideline. This is the case as the presented figures reflect the average turnaround time for orders completed the prior week. It is a lagging indicator, providing historic information about coins submitted 'weeks/months' ago.
The number of coins submitted, and their 'mix' undoubtedly change from week to week (e.g., increase in volume due to a Mint release). These fluctuations in input limit the ability of a lagging indicator to accurately predict the turnaround time for a current submission.
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@bearcave said:
Let them grade. In the early 2000's they were behind, I never said anything about them on here or anywhere else and they always done well by me. They were the best back then and still the best! Crossovers are a little quicker.I realize they're swamped with submissions. I've stated so. Yes, IMO, they are the most conservative TPG service, and the grading standards to which I'd like to conform. My posts are meant to be informative as to the length of delay than anything else. Tough not to be a little anxious, though, when the delays are so long on my first submission.
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@MetroD said:
IMO, the "estimated turnaround time" should only be considered a ROUGH guideline. This is the case as the presented figures reflect the average turnaround time for orders completed the prior week. It is a lagging indicator, providing historic information about coins submitted 'weeks/months' ago.The number of coins submitted, and their 'mix' undoubtedly change from week to week (e.g., increase in volume due to a Mint release). These fluctuations in input limit the ability of a lagging indicator to accurately predict the turnaround time for a current submission.
If what you wrote (about a “lagging indicator”) is correct, how could the various turnaround times reported here during the past several months still have been so much slower than the “estimated turnaround time”? In other words, at some point in the past, shouldn’t the “estimated turnaround time” have been shown as at least several weeks? Admittedly, perhaps it was but if so, I didn’t see it.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
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@MFeld said:
If what you wrote (about a “lagging indicator”) is correct, [...]"The turnaround times stated above are the previous week’s average for each service level indicated."
Source, first sentence beneath the "estimated turnaround time" table@MFeld said:
[...] how could the various turnaround times reported here during the past several months still have been so much slower than the “estimated turnaround time”? [...]I agree with your point. The experiences reported here do not seem to synch with the table figures.
Perhaps the reported instances are outliers that encountered some type of processing 'issue/complication' at PCGS, which delayed them, while the table figures are averages?
It will be interesting to watch the table figures going forward.
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@Barberian said:
@bearcave said:
Let them grade. In the early 2000's they were behind, I never said anything about them on here or anywhere else and they always done well by me. They were the best back then and still the best! Crossovers are a little quicker.I realize they're swamped with submissions. I've stated so. Yes, IMO, they are the most conservative TPG service, and the grading standards to which I'd like to conform. My posts are meant to be informative as to the length of delay than anything else. Tough not to be a little anxious, though, when the delays are so long on my first submission.
Tough not to be anxious on 1st or 10th submission!! 😀
Ken0 -
regular gold is 60+ days.
may the fonz be with you...always...0 -
Sent 2 Rev PR sets Oct 12th, got a shipping notice will ship today. So it will be about 30 days. That was "Economy".
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@shish said:
It's disappointing when you send in a regular submission and the estimated turn around is 20 days. A few weeks later your coins enter the final stage of Quality Check. They sit in Quality Check for nearly 2 weeks, then the estimated turn around is increased to 25 days. On day 25 the estimated turn around is increased to 30 days. It's sure seems like a moving target.I understand our host has fallen behind, one wonders why coins that have been graded, imaged, and encapsulated, are sitting in Quality Check for several weeks. Seems like an easy fix.
Because they haven't been imaged. Per the email I received on Friday, imaging is part of the QA process. From PCGS:
The trueview imaging is included in the QA stage. QA includes multiple different stages than just imaging and it is our longest stage.
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Note that this order was for Reholder/TrueView.
Rec'd @ PCGS 13 Oct 2021
Shipped from PCGS 08 Nov 2021Images have not been posted yet, probably due to backlog(s).
oih82w8 = Oh I Hate To Wait _defectus patientia_aka...Dr. Defecto - Curator of RMO's
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...1 -
Eventually, it will be Econ 100, Reg 50 and Express 25. This appears to be the new normal.
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I submitted 5 gold coins, regular service with TrueView.
Received 10/11
Entered QA 10/25
Grades Posted 11/8Has not shipped yet, nor are images available.
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why, I heard a tale of another man's submission taking a mere 20 business days when he let them know the grades he wanted on the submission form
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@Morpheus1967 said:
@shish said:
It's disappointing when you send in a regular submission and the estimated turn around is 20 days. A few weeks later your coins enter the final stage of Quality Check. They sit in Quality Check for nearly 2 weeks, then the estimated turn around is increased to 25 days. On day 25 the estimated turn around is increased to 30 days. It's sure seems like a moving target.I understand our host has fallen behind, one wonders why coins that have been graded, imaged, and encapsulated, are sitting in Quality Check for several weeks. Seems like an easy fix.
Because they haven't been imaged. Per the email I received on Friday, imaging is part of the QA process. From PCGS:
The trueview imaging is included in the QA stage. QA includes multiple different stages than just imaging and it is our longest stage.
This is total BS the coins are imaged between grading and encapsulation. It will say being imaged until the order is paid for which happens after the QA.
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@GiveMeProof said:
Sent 2 Rev PR sets Oct 12th, got a shipping notice will ship today. So it will be about 30 days. That was "Economy".Why would you send these Economy? It is a waste of money... You could have sent them "Modern Value" for $5 per coin less and got a faster turn around time.
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@djm said:
@Morpheus1967 said:
@shish said:
It's disappointing when you send in a regular submission and the estimated turn around is 20 days. A few weeks later your coins enter the final stage of Quality Check. They sit in Quality Check for nearly 2 weeks, then the estimated turn around is increased to 25 days. On day 25 the estimated turn around is increased to 30 days. It's sure seems like a moving target.I understand our host has fallen behind, one wonders why coins that have been graded, imaged, and encapsulated, are sitting in Quality Check for several weeks. Seems like an easy fix.
Because they haven't been imaged. Per the email I received on Friday, imaging is part of the QA process. From PCGS:
The trueview imaging is included in the QA stage. QA includes multiple different stages than just imaging and it is our longest stage.
This is total BS the coins are imaged between grading and encapsulation. It will say being imaged until the order is paid for which happens after the QA.
Don't shoot the messenger bro. Literally copied it from the email they sent. I haven't the faintest what their process is with such a tremendous backlog.
Edit to add that the charge hit my credit card today as well.
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When My charge hit the credit card...the Cert went active almost exactly 12 hours later
A single click from the Orders link added it to My Inventory
All that happened last Friday...coin arrived in the mail today
My 1957-2022 Proof Set Collection Has Been Sold
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Great news! my grades popped today.
Regular service
Received 9/23
Grades Posted 11/8Have not shipped yet, no images yet.
Liberty Seated and Trade Dollar Specialist2 -
@djm said:
@GiveMeProof said:
Sent 2 Rev PR sets Oct 12th, got a shipping notice will ship today. So it will be about 30 days. That was "Economy".Why would you send these Economy? It is a waste of money... You could have sent them "Modern Value" for $5 per coin less and got a faster turn around time.
To be perfectly honest I don't recall seeing that option on the online submission form. My bad.
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I just received my grades and 5 out of 9 they said are not gradable, the others the gave 3 of them MS62 and 1 a AU50. WOW guys, I think my grader was in a bad mood. Take a look at a few and let me know, thanks
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1883-O was AU details cleaned, 1899 was Unc details altered surface, and 1885-O was Unc details cleaned?
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@Goldminers said:
It takes a long time for US Mint medals and so-called dollars, too. 80 business days on the one, 62 on the other and they stay in imaging and QA quite a while, so maybe by Thanksgiving? Two of these are top pop crossovers that will get my National Commemorative Medals of the US Mint registry set up over 95% complete to allow qualification for awards next year.Why do these medals and so-called dollars take extra time?
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@Barberian said:
@Goldminers said:
It takes a long time for US Mint medals and so-called dollars, too. 80 business days on the one, 62 on the other and they stay in imaging and QA quite a while, so maybe by Thanksgiving? Two of these are top pop crossovers that will get my National Commemorative Medals of the US Mint registry set up over 95% complete to allow qualification for awards next year.Why do these medals and so-called dollars take extra time?
A while back I was told there was only one person available that does final QA on them and he is not there everyday. PCGS has not graded medals as much as NGC, and they can be very conservative on them, as some have unusual finishes.
I have been building a PCGS medal set with all True View photos for several years. I wanted a historical record, since a lot of these are very rare and seldom seen due to how they were distributed. A lot of NGC or ANACS crossovers end up with a downgrade. In some cases they have to spend time looking them up in their reference books, as I have sent in several they have never graded before.
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Super pleased that my images were posted and the submission has shipped.
Liberty Seated and Trade Dollar Specialist1 -
@Morpheus1967 said:
I submitted 5 gold coins, regular service with TrueView.Received 10/11
Entered QA 10/25
Grades Posted 11/8Has not shipped yet, nor are images available.
Shipped today, so 21 business days from date of receipt. I can definitely live with that.
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3 Of mine, 1regular, 1 economy and 1 modern from a couple months ago, just moved over to encapsulation, maybe a light beginnning to shine at the end of the tunnel.
also across the street, NGC logged in one they just recieved I mailed in sat. So apparently they too have started logging in right after receiving instead of opening packages weeks later.
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Here is another data point:
14 Lincoln cents submitted at the Regular service level:
Email confirming receipt at PCGS dated 18 August 2021
Email confirming shipment from PCGS dated 9 November 2021And believe it or not, I am not looking at the grades or TrueView images until I receive the package!!!
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9/3 - 4 coins and 2 CoAs received at PCGS
Early October - goes into QA
Mid October, 30 business days in (turnaround time was posted at 25) - gets expedited
Today - still in QALooking at 45+ days for regular.
Successful BST Transactions with: PerryHall, MrSlider, Cent1225, SurfinxHI, Blu62vette, robkool, gowithmygut, coinlieutenant, Downtown1974, MilesWaits, Shrub68, justindan
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@Morpheus1967 said:
@Morpheus1967 said:
I submitted 5 gold coins, regular service with TrueView.Received 10/11
Entered QA 10/25
Grades Posted 11/8Has not shipped yet, nor are images available.
Shipped today, so 21 business days from date of receipt. I can definitely live with that.
15-yard penalty for spiking the football.
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8 Morgans sent in 4 Oct at regular service level. Grades were available 11/6 and pictures 11/8. USPS tracking indicates I'll have them in my hands today.
USAF veteran 1984-2005
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10 modern economy. In grading since 9/21.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
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@RedSeals said:
9/3 - 4 coins and 2 CoAs received at PCGS
Early October - goes into QA
Mid October, 30 business days in (turnaround time was posted at 25) - gets expedited
Today - still in QALooking at 45+ days for regular.
Grades posted and shipping notification came today. I called customer service yesterday, not complaining - again just trying to get a better estimated finalization date, they were very helpful - said it went from QA back to encap and then back to QA but the portal was never updated, its been moving the whole time. This submission is two dual coin holders and CoAs so I know its a little more complicated for sure...
47 business days from receiving to shipped on an original 25 day turnaround, not the end of the world, understandable since they're slammed right now.
Successful BST Transactions with: PerryHall, MrSlider, Cent1225, SurfinxHI, Blu62vette, robkool, gowithmygut, coinlieutenant, Downtown1974, MilesWaits, Shrub68, justindan
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@cjdilego said:
1883-O was AU details cleaned, 1899 was Unc details altered surface, and 1885-O was Unc details cleaned?I hear ya. 4 of my 8 were flawed in some way. One was deemed scratched yet I can't see it in the Trueview pics. I'm new to this but hopefully will get smarter. I'm starting to believe the human element needs to be removed in favor of laser scanning or other means. The "cleaned coin" BS is real. One mans pinwheel is another mans cleaned. Don't like it.
USAF veteran 1984-2005
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My Economy order with TV of 21 coins received on 8/19 shipped yesterday. I don't have the discipline of @hbarbee and looked at my grades immediately!
Many were on par with what I expected but there were a few winners and losers in the bunch including an ex NGC Fattie 1952 50c MS65 now MS66FBL and 1941-S 50c Ex PCGS OGH MS64 that failed CAC now MS65. Two near misses include a raw 1978 Jefferson in MS65FS (glad for FS but was hoping for 66) and ex NGC Fattie 1960-P MS65 now MS64FBL (hoping to keep 65 and add FBL), both of these have huge spreads to the next grade but are probably not worth redos if not 'just for fun".
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My order is in the city, to be delivered, but the TrueView images have not posted yet. Things appear to be delayed all over.
oih82w8 = Oh I Hate To Wait _defectus patientia_aka...Dr. Defecto - Curator of RMO's
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...1 -
Hmmmm did I? I did write REGULAR on the box. New customer and vouchers maybe? Trying to impress me? I can now tell ya I'm not impressed with the 35 anniv. gold box. It's all marred up. Boooo
USAF veteran 1984-2005
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@Aercus said:
Anyone have any current benchmarks for turnaround time? My June 1st regular submission is still at grading 🤯An economy submission submitted on the same day is already back in my hands.
Same here. I got my economy submission back before my regular submission. I even had a rush order on my regular submission. My regular submission was submitted 9/15 and just returned today. Still don't have my TrueView images.
A Barber Quartet is made up of Nickels, Dimes, Quarters, and Halves.
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My oldest submission from July is now more than 81 business days or 116 calendar days with no explanation.
However, I just had one modern order with only 2 reverse proofs finish in only one month. Quite a range of outcomes,2 -
@Goldminers said:
My oldest submission from July is now more than 81 business days or 116 calendar days with no explanation.
However, I just had one modern order with only 2 reverse proofs finish in only one month. Quite a range of outcomes,Did you call PCGS? and ask them on status / if they can put an expedite on it?
For mine, it took so long, I bypassed the Q3 Quarterly special of a silver box and got a gold one.
A Barber Quartet is made up of Nickels, Dimes, Quarters, and Halves.
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@sedulous said:
@Goldminers said:
My oldest submission from July is now more than 81 business days or 116 calendar days with no explanation.
However, I just had one modern order with only 2 reverse proofs finish in only one month. Quite a range of outcomes,Did you call PCGS? and ask them on status / if they can put an expedite on it?
For mine, it took so long, I bypassed the Q3 Quarterly special of a silver box and got a gold one.
It has been expedite more than two weeks and there were only 6 medals, all that I have had graded before at PCGS so nothing unusual that would require extra research. Also, special issues cost $30 each so it is not the cheapest service, Just the slowest.
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160 days so far.
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@TwoSides2aCoin said:
160 days so far.Ok, fine I will quit complaining. That amount of time is really hard to understand.
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@TwoSides2aCoin said:
160 days so far.What sort of items did you submit to them and when? Is this the 172 coins you submitted in July or is this for an earlier submission?
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In the words of Raymond Berry former NFL Head Coach "It's just a bunch of bull"
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100
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