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Alert: USPS is experiencing unprecedented package increases and limited employee availability.....

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  • tincuptincup Posts: 5,369 ✭✭✭✭✭

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    I've had one do the same thing. Not only did they not give any thought to my reply about the USPS situation, and to be patient... they filed a case and left me negative feedback as a "no good seller". Wow. And yes... ebay gave them a rapid refund. Thankfully it was a very inexpensive item (sometimes those inexpensive ones seem to have the most troublesome buyers).

    ----- kj
  • coinpalicecoinpalice Posts: 2,462 ✭✭✭✭✭

    your probably right, but the other 5 times i called it over a 20 year period, the package started moving again within 24 hours

  • davewesendavewesen Posts: 6,639 ✭✭✭✭✭

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    I had one started on Monday. I sent a message to the buyer saying I was not sure why the package stalled 200 miles from his place with no tracking seen in last week, and would like another week before refunding. I attached a photo of the eBay printed receipt showing tracking number with ship from and ship to addresses.

    I replied to the claim of non receipt mentioning the picture I attached in the last message. I also showed the date of the last progress shown on the tracking. I mentioned again I would like to wait a week before considering the item lost.

    I checked eBay rules and if you do not respond to their claim, they will refund in 3 days. If you do respond showing tracking data and there has been movement on tracking within the last 10 days, you get another 10 days before eBay closes case in favor of them. If eBay rules in favor of them they refund buyer from you. Of course if you want to refund them now, you can and case will be closed.

    My item was one that needed signature because above the price threshold and I self insure and pack well. Luckily it showed up again and was delivered yesterday so buyer closed case as delivered.

  • amwldcoinamwldcoin Posts: 11,269 ✭✭✭✭✭
    edited December 17, 2020 2:16PM

    The package my 1st and only item not received claim(fingers crossed) finally started moving again today. It was shipped Dec 2nd. Luckily she was reasonable after an explanation and cancelled her claim!

    Edit to add...I have 40 or 50 packages in the pipeline.....UGGGGHH!

  • coinpalicecoinpalice Posts: 2,462 ✭✭✭✭✭

    @tincup said:

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    I've had one do the same thing. Not only did they not give any thought to my reply about the USPS situation, and to be patient... they filed a case and left me negative feedback as a "no good seller". Wow. And yes... ebay gave them a rapid refund. Thankfully it was a very inexpensive item (sometimes those inexpensive ones seem to have the most troublesome buyers).

    so do you get the refund back once the package shows delivered?

  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @coinpalice said:
    your probably right, but the other 5 times i called it over a 20 year period, the package started moving again within 24 hours

    I filed a couple "Locate Mail" requests today for the same reason. In the past, it has always started it moving again within 24-48 hours.

  • zas107zas107 Posts: 831 ✭✭✭

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    Philly is not moving at all. I have packages heading to me in southeastern PA that have been sitting in Philly for weeks. At a certain point ebay will take your funds I am afraid. Also INR case after 7 days? The post office is gridlocked. I'm sorry to hear about your troubles.

  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭

    @jmlanzaf said:

    @coinpalice said:
    your probably right, but the other 5 times i called it over a 20 year period, the package started moving again within 24 hours

    I filed a couple "Locate Mail" requests today for the same reason. In the past, it has always started it moving again within 24-48 hours.

    That's nice. What would you estimate the chances are that USPS would dedicate any manpower in the current environment to trying to locate your parcel in a packed warehouse? Now divide those odds by some arbitrary very large number of stalled packages...

  • BAJJERFANBAJJERFAN Posts: 31,249 ✭✭✭✭✭

    @pointfivezero said:
    Am I the only one on the forum who refuses to simply "drop off" prepaid packages at the Post Office and hope for the best?

    I insist on standing in line for an "Acceptance" scan and a hard copy receipt. Color me Type A(nal).

    No you aren't. I sometimes go to the PO and other times I just leave them in my mailbox.

    theknowitalltroll;
  • pointfivezeropointfivezero Posts: 1,874 ✭✭✭✭✭

    @BAJJERFAN said:

    @pointfivezero said:
    Am I the only one on the forum who refuses to simply "drop off" prepaid packages at the Post Office and hope for the best?

    I insist on standing in line for an "Acceptance" scan and a hard copy receipt. Color me Type A(nal).

    No you aren't. I sometimes go to the PO and other times I just leave them in my mailbox.

    Good to know. I often feel a bit foolish standing twenty people deep in a line when I could just leave them on the counter. Happy to hear I'm not alone.

  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @CoinJunkie said:

    @jmlanzaf said:

    @coinpalice said:
    your probably right, but the other 5 times i called it over a 20 year period, the package started moving again within 24 hours

    I filed a couple "Locate Mail" requests today for the same reason. In the past, it has always started it moving again within 24-48 hours.

    That's nice. What would you estimate the chances are that USPS would dedicate any manpower in the current environment to trying to locate your parcel in a packed warehouse? Now divide those odds by some arbitrary very large number of stalled packages...

    Sorry, I didn't know you worked for the Post Office. {end sarcasm}

    That's not really the way it works. They usually know where it is. It just seems they sometimes need prodding to get it moving.

    They aren't "looking" for a package. They are "looking" for a giant bin with hundreds of packages in it.

    By policy, they are required to respond within 72 hours. So, they actually have incentive to "look".

    Is it less likely that it will work in the current environment? Perhaps. But it worked fine in October and November when I did it 3 times (twice in October, once in November). While things are worse now, this issue has been going on since March.

    So, how many times did you file a "Locate Mail" request and have it not work?

  • zas107zas107 Posts: 831 ✭✭✭

    The problem with missing mail searches is that it is forwarded to the destination post office. So lets say you have a package going to Dallas Tx, and it was last scanned in Dayton Ohio. Instead of Dayton Ohio looking for the package, it will be forwarded to the local postmaster in Dallas Tx. IMO mail searches are virtually useless unless it is a package that has been scanned into the local post office.

  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @zas107 said:
    The problem with missing mail searches is that it is forwarded to the destination post office. So lets say you have a package going to Dallas Tx, and it was last scanned in Dayton Ohio. Instead of Dayton Ohio looking for the package, it will be forwarded to the local postmaster in Dallas Tx. IMO mail searches are virtually useless unless it is a package that has been scanned into the local post office.

    Yes, they are the contact post office. But, as I've said, simply filing the request has almost always gotten the package moving in 24-48 hours during normal times and even earlier this year. I do it probably a dozen times every year when an eBay customer complains about delayed delivery.

    I have to do something, after all, to appease the customer. But it usually has remarkable results. I've always said that it is almost like the system knows where it is but they need to be prodded to get it moving again.

  • zas107zas107 Posts: 831 ✭✭✭

    Ah gotcha that makes sense. I have had zero luck with that lately (sellers have been submitting requests, but not because I asked them to, I think they are just worried, understandably so.

  • RaufusRaufus Posts: 6,836 ✭✭✭✭✭

    @DelawareDoons said:

    Yea............

    Omg. Amazing anything gets delivered

    Land of the Free because of the Brave!
  • Walkerguy21DWalkerguy21D Posts: 11,669 ✭✭✭✭✭

    Hmm, I shipped a package using priority mail Monday afternoon from Florida, and the forum member in California received it today!

    Successful BST transactions with 171 members. Ebeneezer, Tonedeaf, Shane6596, Piano1, Ikenefic, RG, PCGSPhoto, stman, Don'tTelltheWife, Boosibri, Ron1968, snowequities, VTchaser, jrt103, SurfinxHI, 78saen, bp777, FHC, RYK, JTHawaii, Opportunity, Kliao, bigtime36, skanderbeg, split37, thebigeng, acloco, Toninginthblood, OKCC, braddick, Coinflip, robcool, fastfreddie, tightbudget, DBSTrader2, nickelsciolist, relaxn, Eagle eye, soldi, silverman68, ElKevvo, sawyerjosh, Schmitz7, talkingwalnut2, konsole, sharkman987, sniocsu, comma, jesbroken, David1234, biosolar, Sullykerry, Moldnut, erwindoc, MichaelDixon, GotTheBug
  • GoldbullyGoldbully Posts: 17,877 ✭✭✭✭✭

    @Walkerguy21D said:
    Hmm, I shipped a package using priority mail Monday afternoon from Florida, and the forum member in California received it today!

    Congrats! Not the norm from what most are saying. I have a Priority Mail package that shipped from Baltimore County on Tuesday and is now in Teterboro, NJ. It's destination is Baltimore City!! This is the worst I've ever seen the once great USPS delivery system.

  • tincuptincup Posts: 5,369 ✭✭✭✭✭

    @coinpalice said:

    @tincup said:

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    I've had one do the same thing. Not only did they not give any thought to my reply about the USPS situation, and to be patient... they filed a case and left me negative feedback as a "no good seller". Wow. And yes... ebay gave them a rapid refund. Thankfully it was a very inexpensive item (sometimes those inexpensive ones seem to have the most troublesome buyers).

    so do you get the refund back once the package shows delivered?

    In this case, there was no tracking since it just wasn't warranted due to it's low value. So absolutely no refund... unless the buyer has an honest heart.... but as fast as they filed a case I doubt it.

    ----- kj
  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @tincup said:

    @coinpalice said:

    @tincup said:

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    I've had one do the same thing. Not only did they not give any thought to my reply about the USPS situation, and to be patient... they filed a case and left me negative feedback as a "no good seller". Wow. And yes... ebay gave them a rapid refund. Thankfully it was a very inexpensive item (sometimes those inexpensive ones seem to have the most troublesome buyers).

    so do you get the refund back once the package shows delivered?

    In this case, there was no tracking since it just wasn't warranted due to it's low value. So absolutely no refund... unless the buyer has an honest heart.... but as fast as they filed a case I doubt it.

    You really can't tell. It's kind of 2 different things. A lot of people get antsy because they are Nervous Nellies. It doesn't mean they are dishonest.

  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @zas107 said:
    Ah gotcha that makes sense. I have had zero luck with that lately (sellers have been submitting requests, but not because I asked them to, I think they are just worried, understandably so.

    Well, as of 9:05 p.m. tonight, one of the two "Locate Mail" requests started moving again after being stuck for a week.

    It was the Priority Mail one.

    The Smartpost one hasn't yet. [Have I mentioned that Smartpost sucks?]

    But 1 out of 2 ain't bad!

  • MsMorrisineMsMorrisine Posts: 35,642 ✭✭✭✭✭

    Day 3 and still in CT.

    UPS package moved through the snow zone wednesday and thursday up to NJ outside of Philly. It will be at least 1 day late. not bad.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • Walkerguy21DWalkerguy21D Posts: 11,669 ✭✭✭✭✭

    @Goldbully said:

    @Walkerguy21D said:
    Hmm, I shipped a package using priority mail Monday afternoon from Florida, and the forum member in California received it today!

    Congrats! Not the norm from what most are saying. I have a Priority Mail package that shipped from Baltimore County on Tuesday and is now in Teterboro, NJ. It's destination is Baltimore City!! This is the worst I've ever seen the once great USPS delivery system.

    Yes, I was expecting a week+. I shipped another package to a forum member in TX the same day, and it's still in transit.

    Successful BST transactions with 171 members. Ebeneezer, Tonedeaf, Shane6596, Piano1, Ikenefic, RG, PCGSPhoto, stman, Don'tTelltheWife, Boosibri, Ron1968, snowequities, VTchaser, jrt103, SurfinxHI, 78saen, bp777, FHC, RYK, JTHawaii, Opportunity, Kliao, bigtime36, skanderbeg, split37, thebigeng, acloco, Toninginthblood, OKCC, braddick, Coinflip, robcool, fastfreddie, tightbudget, DBSTrader2, nickelsciolist, relaxn, Eagle eye, soldi, silverman68, ElKevvo, sawyerjosh, Schmitz7, talkingwalnut2, konsole, sharkman987, sniocsu, comma, jesbroken, David1234, biosolar, Sullykerry, Moldnut, erwindoc, MichaelDixon, GotTheBug
  • rec78rec78 Posts: 5,858 ✭✭✭✭✭

    I have a package that has a guaranteed delivery date of Dec. 12. It hasn't shown up yet as of the 18th. :(

    image
  • bsshog40bsshog40 Posts: 3,970 ✭✭✭✭✭

    Yep, I bought an item off ebay. Shipped on the 7th and got here to Tx. About 250 miles from me on the 11th and has been sitting there ever since. I emailed the seller and told him looks like the usps was stagnated. He offered a refund but I told him not to worry about it. They are slow everywhere and I'm sure it will get here sometime. Lol

  • coinpalicecoinpalice Posts: 2,462 ✭✭✭✭✭

    after making the call to usps yesterday, my package started moving within 5 hours after the call after no scans for 6 days, it's getting delivered today, so i'm 6 for 6
    Dec 18, 2020
    7:50am
    OUT FOR DELIVERY
    BLOOMSBURG, PA 17815
    Dec 18, 2020
    7:39am
    ARRIVAL AT UNIT
    BLOOMSBURG, PA 17815
    Dec 17, 2020
    9:09pm
    PROCESSED THROUGH USPS FACILITY
    HARRISBURG, PA 17107
    Dec 17, 2020
    4:11pm
    PACKAGE RESEARCH CASE CREATED
    BLOOMSBURG, PA 17815

  • BAJJERFANBAJJERFAN Posts: 31,249 ✭✭✭✭✭

    @Walkerguy21D said:
    Hmm, I shipped a package using priority mail Monday afternoon from Florida, and the forum member in California received it today!

    I've had similarly good luck for the most part; sending and receiving.

    theknowitalltroll;
  • BAJJERFANBAJJERFAN Posts: 31,249 ✭✭✭✭✭

    @pointfivezero said:

    @BAJJERFAN said:

    @pointfivezero said:
    Am I the only one on the forum who refuses to simply "drop off" prepaid packages at the Post Office and hope for the best?

    I insist on standing in line for an "Acceptance" scan and a hard copy receipt. Color me Type A(nal).

    No you aren't. I sometimes go to the PO and other times I just leave them in my mailbox.

    Good to know. I often feel a bit foolish standing twenty people deep in a line when I could just leave them on the counter. Happy to hear I'm not alone.

    I rarely stand in a long line unless I need to purchase a service.

    theknowitalltroll;
  • jmlanzafjmlanzaf Posts: 36,271 ✭✭✭✭✭

    @coinpalice said:
    after making the call to usps yesterday, my package started moving within 5 hours after the call after no scans for 6 days, it's getting delivered today, so i'm 6 for 6
    Dec 18, 2020
    7:50am
    OUT FOR DELIVERY
    BLOOMSBURG, PA 17815
    Dec 18, 2020
    7:39am
    ARRIVAL AT UNIT
    BLOOMSBURG, PA 17815
    Dec 17, 2020
    9:09pm
    PROCESSED THROUGH USPS FACILITY
    HARRISBURG, PA 17107
    Dec 17, 2020
    4:11pm
    PACKAGE RESEARCH CASE CREATED
    BLOOMSBURG, PA 17815

    Gee, I thought "they" said you were wasting your time?

    I'm 1 for 2 from yesterday which still makes me 4 of 5 in the last two months. And today isn't over!

    I tell everyone to make the inquiry. It is almost magical. However, it both pleases me that it works and frustrates me that the system seems to know exactly where it is but they need to be shoved into delivering it.

  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭
    edited December 18, 2020 11:15AM
  • davewesendavewesen Posts: 6,639 ✭✭✭✭✭

    yikes, Detroit

  • I shipped two small flat rate boxes on 12/1. Scanned into the system that day. Then, nothing for over two weeks. I did the missing mail search on both but to no avail. I was then told to start a lost mail claim for both. Well on the 15th they finally scanned within a minute of each other. In 15 days, they went about 25 miles, from Cleveland to Akron.

    One of the packages just delivered today, and the other in now in California, which is where it needs to go. So I'm hoping for delivery there tomorrow. Multiple updates the past few days.

    These were both eBay sales. I was completely proactive with both of my buyers, keeping them up to date on everything I was doing to resolve the issue. And neither of them ever brought up asking for a refund, although the one in California said he would give it until 12/24 lol. Point is, it sometimes helps (not always) to be completely honest with the buyers, and letting them know you are just as concerned about the package as they are.

  • CoinHoarderCoinHoarder Posts: 2,618 ✭✭✭✭✭

    @davewesen said:
    yikes, Detroit

    I had a package sent to me on 12/1/20. Scheduled to arrive on 12/7/20. It arrived in Detroit on 12/13/20. It is still sitting in Detroit. And, after seeing the picture of those trucks delivering the mail in Detroit, I can see why. Luckily, it is not a high value item, and I am in no hurry to get it. I figure it will probably arrive after the new year.

  • MsMorrisineMsMorrisine Posts: 35,642 ✭✭✭✭✭
    edited December 18, 2020 2:09PM

    after seeing this and giving some consideration to the action, I messaged the seller of my package that's been in CT for 4 days without a scan and to fill out the form.

    I figure it's in a bin with a bunch of other packages who may need their stuff faster than mine but don't know the process. perhaps the request will get everyone's stuff moving after 4 days.

    so, long story long. I sent the message to the seller and an hour later it scanned as departed. 30 mins later the seller messaged back that the form was filled out. maybe if the PO keeps up with it everyone gets their stuff tomorrow or monday.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • philographerphilographer Posts: 1,325 ✭✭✭✭✭

    @DelawareDoons said:

    Yea............

    reminds me of...

    He who knows he has enough is rich.

  • GoldbullyGoldbully Posts: 17,877 ✭✭✭✭✭
    edited December 18, 2020 6:39PM

    Time for a feel good memory from the past............


    Christmas packages are sorted at the Post Office in Baltimore in 1956. (Frank Gardina/Baltimore Sun)

    Duct style tape, rope, string, cord, and brown wrapping paper......proud and committed postal workers sort packages at Christmas time in Baltimore in 1956. Remember putting string on your packages, old timers?
    <3<3

  • MsMorrisineMsMorrisine Posts: 35,642 ✭✭✭✭✭

    my 3pm scan was edited to 8:30pm

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • SIowhandSIowhand Posts: 364 ✭✭✭✭✭
    edited December 18, 2020 9:43PM

    Even in the best of times, the post office amazes me. Still, one of the great values available.

    For 55 cents, you can get a person to come to your house and pickup a letter. Then take that letter and get it delivered anywhere in the country I want.

    That is amazing value.

    I’m luckily that I have a regular postman and I make sure he knows I appreciate him.

    Stuff takes a few days extra this time of year but think of what is actually occurring. It truly is amazing.

  • BLUEJAYWAYBLUEJAYWAY Posts: 10,015 ✭✭✭✭✭

    @MFeld said:

    @bsshog40 said:
    Yep, I bought an item off ebay. Shipped on the 7th and got here to Tx. About 250 miles from me on the 11th and has been sitting there ever since. I emailed the seller and told him looks like the usps was stagnated. He offered a refund but I told him not to worry about it. They are slow everywhere and I'm sure it will get here sometime. Lol

    I think it’s a shame that more buyers aren’t patient and understanding, as you are, during times like these.

    Might have something to do with the point and click,instant gratification that's quite prevalent in the world today.

    Successful transactions:Tookybandit. "Everyone is equal, some are more equal than others".
  • logger7logger7 Posts: 8,990 ✭✭✭✭✭

    @zas107 said:

    @Lehigh96 said:
    I just had a guy file a report with eBay that the item was not received, the coin was shipped on December 10th. I responded by informing the buyer that I have coins that I shipped in November that are still stuck at the Philly USPS processing center and that it will likely take weeks for him to get his coin.

    Does eBay just automatically refund buyers from your Paypal account after a certain amount of time when a case is filed?

    Philly is not moving at all. I have packages heading to me in southeastern PA that have been sitting in Philly for weeks. At a certain point ebay will take your funds I am afraid. Also INR case after 7 days? The post office is gridlocked. I'm sorry to hear about your troubles.

    Very scary scenarios here. Fortunately the NYC area is better. I had to refund a buyer, he got the parcel, I contacted him whether he wanted to keep it and he nicely asked me to invoice him on paypal. The honor system, that is what it boils down to here. You can't force a buyer who you've refunded to pay for your shipment when it finally arrives.

    You could have ebay send a courtesy email to for the customer to pay for it. If you open a usps case you will probably get a call from the destination post office, you will have the option of them holding the parcel when it finally arrives.

  • thebeavthebeav Posts: 3,897 ✭✭✭✭✭

    I've been looking around on USPS.com for a 'Locate Mail' link.
    Can anyone post it?
    Thanks......

  • MFeldMFeld Posts: 14,764 ✭✭✭✭✭

    @thebeav said:
    I've been looking around on USPS.com for a 'Locate Mail' link.
    Can anyone post it?
    Thanks......

    I did a search for “locate mail USPS website” and found the information/link below:

    https://www.usps.com/help/missing-mail.htm

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • SimpleCollectorSimpleCollector Posts: 536 ✭✭✭✭✭
    edited December 19, 2020 8:55AM

    My last purchase has been showing in Washington DC / transit for a week... Fingers crossed it moves one of these days.

  • thebeavthebeav Posts: 3,897 ✭✭✭✭✭

    Thanks Mark !

  • MsMorrisineMsMorrisine Posts: 35,642 ✭✭✭✭✭

    UPS delivered to the PO on a saturday! unheard of.

    and my stuck package arrived at the PO. everywhere in CT is an easy drive away, but this was an even easier drive away. hopefully some other people in the same bin get their stuff in time.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • pointfivezeropointfivezero Posts: 1,874 ✭✭✭✭✭

    I guess my biggest issue, like many others here, is the complete lack of consistency. I shipped two presents Priority Mail early Tuesday morning. One was headed to Illinois and one to Virginia. The Virginia shipment was delivered yesterday, 3000 miles away. The Illinois shipment has traveled a total of 19 miles and still resides in the Oakland sort center. Unfortunately, my sister in Illinois is headed south for several weeks and will not get her present for Christmas:

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