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*****The Official 2009 Ultra High Relief Double Eagle Gold Coin Order Thread*****

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  • Follow-up to my CNN note:

    Sent: Thursday, February 26, 2009 8:22 PM
    Subject: RE: Send a news tip

    Thank you for contacting CNN. This email is to notify you that your news tip has been received and will be reviewed in a timely manner. You will be contacted if the news tip is valid and we need further information and verification.
    We appreciate your news tip and thank you for choosing CNN as your breaking news source.

    Sincerely,

    CNN Viewer Communications Management
    "CNN, The Most Trusted Name In News"

    I hope they contact me and/or research what I sent them (link to this board, link to "About.Coins.com" and US Mint link pointing to FIFO statement).
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • MsM...if this was the military, what would you expect?
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • MsMorrisineMsMorrisine Posts: 32,970 ✭✭✭✭✭
    My brother was in the Navy, I've had co-workers in various branches. I've heard stories.


    My expectation is that the same thing happens, but the "little people" don't get to send CEO equivalents mail about how crappy the work is getting done, demand it get fixed asap, and have it considered "the American Way."



    I'm off to bed. I'll re-write that letter tomorrow am. I can't believe someone wrote an app that won't save then timeout. brilliant.




    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • bonkroodbonkrood Posts: 796 ✭✭✭
    I hope he doesn't send back the scratched one, with my luck thats the same one that they will send me. image
    image Steam Power
  • MsMorrisineMsMorrisine Posts: 32,970 ✭✭✭✭✭
    Lincoln Order: 20 Proofs.... looks like it is not going to be "choose the best to try for a 70", but "hunt for 1 hoping for a 69." image

    Order #: 30975xxx First hour sometime
    Shipped: 2/26

    just got the e-mail


    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • MsM, insult on top of injury....I ordered my Lincoln Comms late (2/12 @ 6:30pm/ET..#30989xxx), but they arrived last Friday 2/21....!!
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • MsMorrisineMsMorrisine Posts: 32,970 ✭✭✭✭✭
    yes. someone pointed that out to me today. the lincoln's are not going out fifo either.


    Mar 5.... the next First Spouse... oh boy... can they manage to fix fifo by then? I'll bet not.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • YaHaYaHa Posts: 4,220
    Just in.... News flash.... Yaha's coin was shipped @9:32pm and it's on the way..

    Funny thing though, this is the second coin I ordered on day two.. My first coin is no where to be found..image


    First $5,000k takes it. Pm me and payment must be in all crisp brand new one dollar bills..

    PCGS here comes another coin for ya....
  • YaHaYaHa Posts: 4,220


    << <i>Sent an email to the VP of External Communications at PB.. Here's how it went:

    My email:

    To Whom it may concern:

    I placed an order for the 2009 Ultra High Relief Double Eagle Gold Coin on 1/22/09 at approx. 12:30 PM Eastern time. After over a month of delays, being told that the coin would ship to me first on 1/28, then 2/6, then 2/11, then 2/20 - I still have no confirmation that my order has shipped. According to the US mint web site, it states that "Orders will be processed on a first-in, first-out basis."
    I am now finding out that people who placed orders well after I did, sometimes several days after, have already received their coins. Why is the first-in, first-out process not being followed?


    His answer:

    I am very sorry for the poor customer service on this matter. I have forwarded your note to the appropriate colleagues at Pitney Bowes. Again, please accept my apologies for this customer service problem.

    Matt

    Matthew Broder
    VP, External Communications
    Pitney Bowes Inc.
    1 Elmcroft Road
    Stamford, CT 06926
    matthew.broder@pb.com >>





    This isn't the person to talk to. I just got a email from him or a no/reply mail and it's the same courtesy reply as above. It's a waist of time folks.
  • 7over87over8 Posts: 4,733 ✭✭✭
    Dont waste your time at PB...

    Call the USM Office of Public Affairs directly,

    Number is listed on the Pressroom on the offical USM website.

    This is the DC direct Phone number.
  • northcoinnorthcoin Posts: 4,987 ✭✭✭✭✭


    << <i>For those who are curious just who or what this PBGS is, but are too lazy to Google:
    This be them... >>




    For anyone who hasn't read that, the key disclosure is that their distribution centers are FULLY AUTOMATED. Folks, we are dealing with robots.
  • northcoinnorthcoin Posts: 4,987 ✭✭✭✭✭


    The thing that make most sense in explaining this lack of FIFO is that orders were processed up to a certain point erroneously and those will have to be corrected by going back into the computer system in a time consuming effort. ONce the glitch was caught it was easier just to go ahead and get the orders out the door that had not been caught in computer glitchland which explains why the earliest orders are still stuck but those ordered later in the day or even the next day have been able to be released. In support of this theory are the letters that many of us received telling us that our credit card address did not match our shipping address when it obviously did. Something went haywire in the computers and this has becoome a time consuming ITech problem that requires time to sort out and correct. Another item in support of this theory is the fact that the tracking feature became inoperable - again a computer related issue. >>




    Additional evidence in support of the above. The Pitney Bowes Fulfillment Center's own website advises that their Fulfillment Centers are FULLY AUTOMATED! This suggests that when the shipping of the original orders got interrupted it is requiring reprogramming as implied above.
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    Just as Data was "fully functional" in Star Trek, The Next Generation.
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,250 ✭✭✭✭✭


    << <i>Luckily, this isn't the military, so we can get pissed and send people e-mails telling them how poor of a job they are doing... and that's the American Way!


    PBGS outright sucks...

    @# money back so I could leave.


    All served with a smile, to boot.


    Hmmm.... a staff of "Gomers"


    gotta beat em into shape or have them replaced.. >>



    While I can empathize with the plight of the people and the frustration, I disagree with your first sentence being the American Way. Some of us are a bit more tolerant, less vocal , peaceful and fun loving. We don't ALL go off on a tangent over small matters. We don't act like jihadists here and ask for heads to be chopped off because of "infidels".

    Now it isn't that I'm trying to start an arguement, but please be careful to not put me in the same group of Americans who whine about everything that doesn't go their way.


    With much neighborly respect,


    Joe the Roofer
  • YaHaYaHa Posts: 4,220


    << <i>

    << <i>Luckily, this isn't the military, so we can get pissed and send people e-mails telling them how poor of a job they are doing... and that's the American Way!


    PBGS outright sucks...

    @# money back so I could leave.


    All served with a smile, to boot.


    Hmmm.... a staff of "Gomers"


    gotta beat em into shape or have them replaced.. >>



    While I can empathize with the plight of the people and the frustration, I disagree with your first sentence being the American Way. Some of us are a bit more tolerant, less vocal , peaceful and fun loving. We don't ALL go off on a tangent over small matters. We don't act like jihadists here and ask for heads to be chopped off because of "infidels".

    Now it isn't that I'm trying to start an arguement, but please be careful to not put me in the same group of Americans who whine about everything that doesn't go their way.


    With much neighborly respect,


    Joe the Roofer >>




    Joe here's a song for ya my American friend.

    DInky Dinky Dee, Dinky Dinky Doo...image

    I got your back my brother from another.
  • ArtistArtist Posts: 2,012 ✭✭✭


    << <i>

    << <i>imageimage1927 imageD >>



    Is that Guru's? >>



    He wishes.
  • MrBearMrBear Posts: 379 ✭✭✭
    Just a piece of advice. If you're going to send an email or write a letter, a calm & respectful tone will get you further.

    Saying "Dear XYZ, I recently ordered a UHR, and received many emails with ship dates. All of which passed without anything actually being sent. I am concerned that the Mint's new shipping service may lose or otherwise delay my coin indefinitely. I have a number of friends who are in the same boat. I wanted to make you aware of these problems, and would request that someone from your office contact me with information on what is being done to rectify this problem. I will be more than happy to disseminate this information to my friends, as well as some numismatic message boards, etc, etc. Sincerely, yadda yadda" is good.

    Saying " Dear XYZ, I ordered a UHR in the first hour of availability over a month ago. I have not received my coin, and have called your customer service line repeatedly. Your CSRs have told me nothing but lies and I wonder how you clowns can stay in business with bad attitudes like that. [insert two pages of alternating rants and whines]" Those kinds of messages usually get tossed or ignored.

    And remember, everyone who keeps "threatening" lawsuits, since the Mint didn't take your money, you have no case.

    Respectfully,
    Mr. Bear
    Occasionally successful coin collector.


  • I got the same canned reply from Pitney VP Broder:


    Mr. --

    I am very sorry for the poor customer service on this matter. I have forwarded your note to the appropriate colleagues at Pitney Bowes. Again, please accept my apologies for this customer service problem.


    Matt

    Matthew Broder
    VP, External Communications
    Pitney Bowes Inc.
    1 Elmcroft Road
    Stamford, CT 06926
    203-351-6347 (p)
    203-460-5327 (f)
    matthew.broder@pb.com
  • At least there won't be only a handful of highly priced first strikes. I'd guess there are thousands and the premium will be normal?
  • PlacidPlacid Posts: 11,299 ✭✭✭


    << <i>At least there won't be only a handful of highly priced first strikes. I'd guess there are thousands and the premium will be normal? >>



    Probably. If mine dosent ship by the 3/11 cutoff I will cancel it and buy one on ebay eventually.
  • OPAOPA Posts: 17,118 ✭✭✭✭✭


    << <i>At least there won't be only a handful of highly priced first strikes. I'd guess there are thousands and the premium will be normal? >>



    Wishful thinking? Thousands? Very unlikely, not at the rate they are being mailed out. Keep in mind, a good % of buyers who placed their orders early, hoping to have them certified, may not receive their coins prior to 3/11 ....
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • mbogomanmbogoman Posts: 5,181 ✭✭✭✭✭
    I just called the Mint's Office of Public Affairs to report the problem with FIFO not being followed on the UHRs. The woman I spoke with was very nice and said she "had heard something about this". I expressed my concern that nothing was being done to correct the problem and that older orders were continuing to be fulfilled while the early orders remained in limbo. She promised to get back to me shortly. I will report back when I hear from her.
  • PlacidPlacid Posts: 11,299 ✭✭✭
    Maybe they will put a halt on shipping them while they spend a week figuring out how to correct the fifo issue image
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    FIDO......First In, Dunno Out!
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    Using Pitney-Bowes technology, let me be the first in with............... 2000!
    image
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • mbogoman

    I also talked to "that nice lady" yesterday. It was clear that she wasn't going to take the initiative to do anything/make some calls to verify what was happening at the Distribution Center. She didn't believe that UHRDEs were being shipped out of Order # sequence. In the end, she transfered me to the Customer Care #, where I could only leave a message. Please let us know if you actually do get a call back....I wouldn't hold my breath...image
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • mbogomanmbogoman Posts: 5,181 ✭✭✭✭✭
    Cryptoguy,

    Don't worry - I'm breathing calmly and quite normally, having learned long ago to set my expectations very, very low when dealing with government bureaucracy. I expect that I won't hear anything before noon PST. By then, it will be getting very close to the weekend in DC and provide a great excuse for whomever is chasing this (if anyone) to postpone it until next week, by which time it will be forgotten or supplanted by a more pressing issue.

    My hope is that if enough of us pound on the door, somebody might answer it...

  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    Let me be the first to say.............1776!
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.


  • << <i>Let me be the first to say.............1776! >>



    I'm with ya Capt... anyone going to the Tea Parties today??!! None scheduled up here in NH image
    UHR Ordered on 1/22/09 @ 12:08PM
    Status: Received image ... sent to grading
  • alangloialangloi Posts: 35 ✭✭✭
    You would think that by now all pending orders would have received the recent UH1 email from "Customers". That is not the case. How hard could that be?
  • mbogoman
    I'll be calling the Public Afffairs Office again this am/ET. I haven't gotten a return call from the message I left yesterday! No one gives a s### !!
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • smokincoinsmokincoin Posts: 2,636 ✭✭✭
    image alangloi. image

  • mbogoman
    cryptoguy

    i too got no where with the Mint's Public Affairs after six phone calls and messages and a polite conversation with the 'nice lady' who i believe was simply paying lip service.
  • mbogomanmbogoman Posts: 5,181 ✭✭✭✭✭
    imron and Cryptoguy,

    Let's keep pounding them. I really believe our orders are in a state of limbo. I think it is very clear what has happened. When they (PBGS) halted processing weeks ago because of the book snafu, all of the processed and waiting orders went into a hold status of some sort. When they resumed processing of orders this week, they started with the next orders on the list and all of the early orders remain on hold. Someone else postulated this scenario a few posts back. This was the message I tried to convey to the "nice lady".
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,250 ✭✭✭✭✭
    After this thread, Mr President is going to throw a couple billion in wage increases to the people who work in government just for having to put up with the "extra" work Americans have caused them. Change is good (you'll need it for taxes).



    Okay, it's not true, but it could happen.
    It's just that there is so much government waste (time, procurement procedures, paper shuffling, phone answering, email writing) now, that if we add to the red tape, it can only cost Joe Public more in the long run. AND IT WILL. You can quote me image

    joe, the not so politically correct citizen.
  • Well, MY CC charge just went away this AM! LOL! What a way to run things! You KNOW it has to be a government run outfit! Maybe Obama should overhaul the mint TOO!

  • if anybody cares, i did get my Lincoln commems today. NO signature required for a $704 order. i came home at 10:30 a.m., and there they were, upside down in the middle of the walkway out in plain sight.
  • MsMorrisineMsMorrisine Posts: 32,970 ✭✭✭✭✭
    lincoln's arrived with the typical "throw and go"


    got a doorbell ring this time, though.



    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • mbogoman
    imron
    The only thing that we can do is hound the hell at of these people to get them off of their asses to be responsive to our collective complaints. Customer Service is a non-entity. Public Affairs is the only other place to go. For the Mint to "hold" all the early orders, is TOTALLY UNACCEPTABLE.....this is TOTAL BS......!!!!!!!!
    US Navy/CAPT (Ret)/37yrs
    -------------------------
    Status: Ding, Ding...Ding, Ding...Ding, Ding...
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    Let me be the first to say.........1492!!!!!!
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • MsMorrisineMsMorrisine Posts: 32,970 ✭✭✭✭✭
    2 million years bc

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • Ok - lets throw in another issue about these coins that is unrelated to the shipping. Let's say that , oh, I had 2 orders coming to me. The first order was placed on the first day and cost me $1189.00 (order number 111111) and lets say my second order was placed yesterday and cost me $1339.00 (order number 222222). Let us also pretend both of these orders were delivered today the order number 111111 looked like a MS63 at best and I wanted to send it back. Order number 222222 looked like a lock MS70. What would be stopping me from taking the coin from order 111111 and sending it back with the invoice from order 222222. Instead of getting an $1189 credit for me first order I get a $1339 credit.

    Jeff

    P.S. ok maybe THIS is the reason for the delayed shipment image



  • << <i>imron and Cryptoguy,

    Let's keep pounding them. I really believe our orders are in a state of limbo. I think it is very clear what has happened. When they (PBGS) halted processing weeks ago because of the book snafu, all of the processed and waiting orders went into a hold status of some sort. When they resumed processing of orders this week, they started with the next orders on the list and all of the early orders remain on hold. Someone else postulated this scenario a few posts back. This was the message I tried to convey to the "nice lady". >>




    I have to respectfully disagree with the hypothesis that the initial UHR orders are in a state of limbo and are not being processed. However, that being said, i do agree with your efforts to "keep pounding them" despite what others have posted to the contrary. I would rather err on the side of caution and continue pounding them rather than relying on a false sense of security that the initial UHR orders are being processed. Furthermore, we should continue to pound them to let them know that their behavior is unacceptable and will not be tolerated.

    Ok now, based on my limited conversations and investigation of this matter with respect to the UHR, here is how it's going down. At a minimum, the first 10,000 UHRs will be shipped by the FS deadline of March 11. The initial UHR orders purchased on 01/22/09 will be included in the first 10,000 UHR shipments. Nevertheless, let's keep pounding them!
  • No, theoretically and for the most part practically, this is not a problem because there is a limit of one coin per household and the pricing is based on the spot price of gold. Regardless, you can't stop conspiracy ie. : swapping your coins with another "household" to profit from the arbitrage.

    this is in reference to stckplunge's post above



  • Isn't anybody going to congratulate me on my 100th centennial post ?!? image
  • CasmanCasman Posts: 3,935 ✭✭
    "I have to respectfully disagree with the hypothesis that the initial UHR orders are in a state of limbo and are not being processed."



    Based upon what? My order at 12:07 38264XX has been mia since Jan 22nd.....I'd define that as a state of radiculopathy... image


  • << <i>"I have to respectfully disagree with the hypothesis that the initial UHR orders are in a state of limbo and are not being processed."



    Based upon what? My order at 12:07 38264XX has been mia since Jan 22nd.....I'd define that as a state of radiculopathy... image >>





    Based upon my conversation with the radiculopathologist, you will get your UHR by 03/11. Just call them daily to ascertain that your order is still in the system.
  • ElKevvoElKevvo Posts: 4,103 ✭✭✭✭✭
    "I have to respectfully disagree with the hypothesis that the initial UHR orders are in a state of limbo and are not being processed."

    Wow...a guy I work with just rcvd his...and he ordered his 'a day and a half' after they became available on the 22nd. I order mine at about 1.07 on the 22nd and still not shipped. Ticks me off quite a bit...

    K
    ANA LM
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    And now for something completely different.......
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
  • CaptHenwayCaptHenway Posts: 32,081 ✭✭✭✭✭
    2000
    Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.

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