lol. you can't ship out defective books. then, you have no recourse against the mfg. of those books. shipping the books to the end user implies acceptance. they are now shipping the coins without the books which is the right thing to do. unfortunately, they should have done this on day one and communicated it to us instead of sweeping it under the carpet and assuming we're stupid.
<< <i>An honest question for those pounding their fists about the topic: Are you upset, primarily, because you're wanting to get a First Strike designation on these or do you just have such little patience? Or is it something else? You haven't been charged yet for your order so unless you're wanting to flip this piece, or give it as a gift and the recipient's birthday/event has passed, I really don't see what all the whining is about. >>
First Strike, long-term holder here.
As MsM said, it becomes the principle of the situation when outright disinformation is pumped out to all of us. We don't deserve this crap, we are taxpayers and we don't have to take this sh*t from the very people we employ with our patronage and federal resources. I have to say, I am greatly offended by any of my fellow Americans who tell us to just "give up." We're sharing information and trying to enact change on the Mint, for the better.
Alot of the problems we face as a country are traced to the people that encourage others to give up and and stop trying. We have only ourselves to blame if we get crap service from our Govt and never lift a finger to try and fix the problem.
UHR Ordered on 1/22/09 @ 12:08PM Status: Received ... sent to grading
<< <i>To all that have gotten their UHRs or have gotten their shipping notices: You lucky dawgs!
I'm speculating that the delivery order will be as they are and have been: Luck of the draw for all orders between Jan 22 and Feb 23 (most likely to the current order, though).
I have no choice but to wait patiently until my order gets drawn (hopefully within the promised 9 months - dang, thats like the time my wife got pregnant then waiting for the baby). >>
You hit the "nail on the head" with your Luck of the Draw statement. My brother in law ordered his UHR on 1/23 ... 2PM, received his today.. It's obvious, the UHR, is not being mailed out on a first come first serve basis. >>
The thing that make most sense in explaining this lack of FIFO is that orders were processed up to a certain point erroneously and those will have to be corrected by going back into the computer system in a time consuming effort. ONce the glitch was caught it was easier just to go ahead and get the orders out the door that had not been caught in computer glitchland which explains why the earliest orders are still stuck but those ordered later in the day or even the next day have been able to be released. In support of this theory are the letters that many of us received telling us that our credit card address did not match our shipping address when it obviously did. Something went haywire in the computers and this has becoome a time consuming ITech problem that requires time to sort out and correct. Another item in support of this theory is the fact that the tracking feature became inoperable - again a computer related issue.
<< An honest question for those pounding their fists about the topic: Are you upset, primarily, because you're wanting to get a First Strike designation on these or do you just have such little patience? Or is it something else? You haven't been charged yet for your order so unless you're wanting to flip this piece, or give it as a gift and the recipient's birthday/event has passed, I really don't see what all the whining is about. >>
As I have posted before, I'm no fan of the "First Strike" hype, so, no, it's not that. I realize that these coins are special and take a lot more to mint than the average collector coins that come out of the mint. I have no idea what the reject rate is, but I imagine it could be quite high, or at least higher than normal. With the difficulty of obtaining blanks along with the price of gold and the fragile economy, I have a small fear that my order may never be fulfilled.
The principle of the thing grates, too. I could put with the delays if they were equitably applied, the reason was sound and communicated on a timely basis. But communications have been atrocious at best and most often completely non-existent. The coins that are going out are clearly going to those who ordered much later than those of us who struggled through the first few hours. The indifference of the parties involved (PBGS and the mint) is particularly galling and irritating.
And this one ain't going up on the Bay, either. However, if it looks like the one posted above with the heavy edge filing, it's going back ASAP.
<< <i>To all that have gotten their UHRs or have gotten their shipping notices: You lucky dawgs!
I'm speculating that the delivery order will be as they are and have been: Luck of the draw for all orders between Jan 22 and Feb 23 (most likely to the current order, though).
I have no choice but to wait patiently until my order gets drawn (hopefully within the promised 9 months - dang, thats like the time my wife got pregnant then waiting for the baby). >>
You hit the "nail on the head" with your Luck of the Draw statement. My brother in law ordered his UHR on 1/23 ... 2PM, received his today.. It's obvious, the UHR, is not being mailed out on a first come first serve basis. >>
The thing that make most sense in explaining this lack of FIFO is that orders were processed up to a certain point erroneously and those will have to be corrected by going back into the computer system in a time consuming effort. ONce the glitch was caught it was easier just to go ahead and get the orders out the door that had not been caught in computer glitchland which explains why the earliest orders are still stuck but those ordered later in the day or even the next day have been able to be released. In support of this theory are the letters that many of us received telling us that our credit card address did not match our shipping address when it obviously did. Something went haywire in the computers and this has becoome a time consuming ITech problem that requires time to sort out and correct. Another item in support of this theory is the fact that the tracking feature became inoperable - again a computer related issue. >>
Now the question remains are the first days orders still in "glitchland" or have they been mysteriously erased or lost forever.
"Well here's another nice mess you have gotten me into" Oliver Hardy 1930
<< <i>An honest question for those pounding their fists about the topic: Are you upset, primarily, because you're wanting to get a First Strike designation on these or do you just have such little patience? Or is it something else? You haven't been charged yet for your order so unless you're wanting to flip this piece, or give it as a gift and the recipient's birthday/event has passed, I really don't see what all the whining is about. >>
Oh MajorDuty, it's all of the above and much more. As for me, i'm one impatient sonofab*tch. Secondly, I detest inferior customer service and lack of communication. Thirdly, I love to complain, bitterly so i might add cuz sometimes it seems the only way to get lazy, useless, inbred, stupid bureaucrats off their fat asses to make positive changes is to scream and yell. Fourthly, i want first strike. Fifthly, I bought one for my goddaughter and i want her to have first strike. I could go with many more reasons, but i think you get the point. And by the way, are u really just curious why we're whining or are you just whining about the whiners? >>
and by whining amongst ourselves wealso pass along info about what we are whining about. this way we can be better at our respective whining when whining.
<< <i>lol. you can't ship out defective books. then, you have no recourse against the mfg. of those books. shipping the books to the end user implies acceptance. they are now shipping the coins without the books which is the right thing to do. unfortunately, they should have done this on day one and communicated it to us instead of sweeping it under the carpet and assuming we're stupid. >>
And, as a matter of professional pride, you don't deliberately ship out defective products bearing your name.
Numismatist. 50 year member ANA. Winner of four ANA Heath Literary Awards; three Wayte and Olga Raymond Literary Awards; Numismatist of the Year Award 2009, and Lifetime Achievement Award 2020. Winner numerous NLG Literary Awards.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin by February 23, 2009, we expect to ship it no later than April 24, 2009. If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between February 24 and March 24, 2009, we expect to ship it no later than May 24, 2009.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin by February 23, 2009, we expect to ship it no later than April 24, 2009. If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between February 24 and March 24, 2009, we expect to ship it no later than May 24, 2009.
More nonsense from the idiots in charge... >>
Actually, this is old news. But nevertheless, thank you!
<< <i>What a bunch of first rate losers the officials at the mint are.
Just like virtually everything else in our government, the mint's officials give no consideration whatsoever to the implications of their decisions.
At every turn, they chose to act without integrity.
First Strike or no first strike, we have a right to expect better! >>
We better get used to it my friend because we are about to experience this same level of unacceptable poor quality when the government takes over our health care.
<< <i>I still haven't received that e-mail... just one back order e-mail 2 weeks ago and then nothing since. >>
Are you sure it didn't end up in your spam filter? The one to me DIDN'T, only because I specifically whitelisted everything from the Mint. Meanwhile, I was a finger twitch away from circular filing it, since it came "From: Customers" with "Subject: UH1" (and it was ONLY because the UH1 rang a bell I didn't).
<< <i>Nope, nothing. I went on the site and cancelled my subscription and got a confirmation for that, but no automated UHR e-mails... checked junk too. >>
Don't worry 'bout it. I didn't get one either. The best thing that you can do as a precaution is to call the mint to ensure that they have your order in the system. I do not believe they sent that email to all UHR purchasers; they either said screw it and threw it on the website or they had bad populations when they emailed the memo. What else can i do for you?
When reading this post please keep in mind that the first sentence must be read with an italian accent.
<< <i>Nope, nothing. I went on the site and cancelled my subscription and got a confirmation for that, but no automated UHR e-mails... checked junk too. >>
Do you still get the "Your order is still being processed..." recording on the automated telephone thingie? That would tend to indicate there's still a tuple for you in the database. (I deliberately entered the wrong order #, and got a "We are unable to locate your order" message, indicating the "still being processed" message is not generic.)
Hi gang, how's everyone...just wondering if anyone new when the UHR is going to ship, I know i am in the way,way,way back of the line:
Order #: 3090XXXX Order date: 1/27/09
But that curious e-mail which was a 'reply' to customers@usmint.gov was .....ultra strange if you will...I don't know whether to take it as a fraud, just their extreem unprofessionalism, or one of their hack customer service agents gone rogue to slow the number of complaint calls......
I cant even tell if my order is still valid, as their tracking link doesn't work.
<< <i>Hi gang, how's everyone...just wondering if anyone new when the UHR is going to ship, I know i am in the way,way,way back of the line:
Order #: 3090XXXX Order date: 1/27/09
But that curious e-mail which was a 'reply' to customers@usmint.gov was .....ultra strange if you will...I don't know whether to take it as a fraud, just their extreem unprofessionalism, or one of their hack customer service agents gone rogue to slow the number of complaint calls......
I cant even tell if my order is still valid, as their tracking link doesn't work.
Hi folks, I just emailed the president of PBGS unit, Jon Love (jon.love@pb.com), regarding this situation demanding a return phone call and blasting his staff for the poor customer service and experience they have caused. Earlier today, I emailed the VP of external comunciations and he did respond to my email but have not heard anything since. I don't care about missing the FS window, I just want this coin in hand before the Mint shuts down the mintage due to lack of gold blanks, etc. You have Love's email address, it's time to email him!
<< <i>Hi folks, I just emailed the president of PBGS unit, Jon Love (jon.love@pb.com), regarding this situation demanding a return phone call and blasting his staff for the poor customer service and experience they have caused. Earlier today, I emailed the VP of external comunciations and he did respond to my email but have not heard anything since. I don't care about missing the FS window, I just want this coin in hand before the Mint shuts down the mintage due to lack of gold blanks, etc. You have Love's email address, it's time to email him!
Sent an email to the VP of External Communications at PB.. Here's how it went:
My email:
To Whom it may concern:
I placed an order for the 2009 Ultra High Relief Double Eagle Gold Coin on 1/22/09 at approx. 12:30 PM Eastern time. After over a month of delays, being told that the coin would ship to me first on 1/28, then 2/6, then 2/11, then 2/20 - I still have no confirmation that my order has shipped. According to the US mint web site, it states that "Orders will be processed on a first-in, first-out basis." I am now finding out that people who placed orders well after I did, sometimes several days after, have already received their coins. Why is the first-in, first-out process not being followed?
His answer:
I am very sorry for the poor customer service on this matter. I have forwarded your note to the appropriate colleagues at Pitney Bowes. Again, please accept my apologies for this customer service problem.
Matt
Matthew Broder VP, External Communications Pitney Bowes Inc. 1 Elmcroft Road Stamford, CT 06926 matthew.broder@pb.com
Gee, and I thought that I was special having received this missive from Matt. I guess he has a couple of formula responses for we whining masses.
I'm very sorry for the poor customer service in this matter. Thanks for your patience while we work through our start-up issues for this very important client and its customers.
Matt
Forum AdministratorPSA & PSA/DNA ForumModerator@collectors.com | p 800.325.1121 | PSAcard.com
JBW, I did the same with the VP and that is why I've now emailed the president of PBGS operations. He needs to hear how poor his organization is performing and do something about it now.
<< <i>JBW, I did the same with the VP and that is why I've now emailed the president of PBGS operations. He needs to hear how poor his organization is performing and do something about it now.
Imron, thanks for the thumbs up! >>
Red Sox - I've also sent an email to the president of PBGS... Let's see if we get a similar reply.
I linked this thread to young Matt in hopes that he could see first hand how marvellously efficient his organization actually is, and of course, invited him to join.
I really am a friendly helpful person
Forum AdministratorPSA & PSA/DNA ForumModerator@collectors.com | p 800.325.1121 | PSAcard.com
i copied and pasted your email, made a few changes, added another whiny paragraph, and emailed it to Matt Broder....yes, i plagiarized, but didn't think you would mind.....so, i herein give you editorial credit.
i copied and pasted your email, made a few changes, added another whiny paragraph, and emailed it to Matt Broder....yes, i plagiarized, but didn't think you would mind.....so, i herein give you editorial credit. >>
No problem... Let's see if you get the same lame response.
<< <i>I linked this thread to young Matt in hopes that he could see first hand how marvellously efficient his organization actually is, and of course, invited him to join.
I really am a friendly helpful person >>
GREAT idea sportsmod. He should read all of the nearly 2,000 posts.
<< <i>Hi folks, I just emailed the president of PBGS unit, Jon Love (jon.love@pb.com), regarding this situation demanding a return phone call and blasting his staff for the poor customer service and experience they have caused. Earlier today, I emailed the VP of external comunciations and he did respond to my email but have not heard anything since. I don't care about missing the FS window, I just want this coin in hand before the Mint shuts down the mintage due to lack of gold blanks, etc. You have Love's email address, it's time to email him!
Comments
lol. you can't ship out defective books. then, you have no recourse against the mfg. of those books. shipping the books to the end user implies acceptance. they are now shipping the coins without the books which is the right thing to do. unfortunately, they should have done this on day one and communicated it to us instead of sweeping it under the carpet and assuming we're stupid.
<< <i>An honest question for those pounding their fists about the topic: Are you upset, primarily, because you're wanting to get a First Strike designation on these or do you just have such little patience? Or is it something else? You haven't been charged yet for your order so unless you're wanting to flip this piece, or give it as a gift and the recipient's birthday/event has passed, I really don't see what all the whining is about. >>
First Strike, long-term holder here.
As MsM said, it becomes the principle of the situation when outright disinformation is pumped out to all of us. We don't deserve this crap, we are taxpayers and we don't have to take this sh*t from the very people we employ with our patronage and federal resources. I have to say, I am greatly offended by any of my fellow Americans who tell us to just "give up." We're sharing information and trying to enact change on the Mint, for the better.
Alot of the problems we face as a country are traced to the people that encourage others to give up and and stop trying. We have only ourselves to blame if we get crap service from our Govt and never lift a finger to try and fix the problem.
Status: Received
<< <i>
<< <i>To all that have gotten their UHRs or have gotten their shipping notices: You lucky dawgs!
I'm speculating that the delivery order will be as they are and have been: Luck of the draw for all orders between Jan 22 and Feb 23 (most likely to the current order, though).
I have no choice but to wait patiently until my order gets drawn (hopefully within the promised 9 months - dang, thats like the time my wife got pregnant then waiting for the baby). >>
You hit the "nail on the head" with your Luck of the Draw statement. My brother in law ordered his UHR on 1/23 ... 2PM, received his today..
It's obvious, the UHR, is not being mailed out on a first come first serve basis. >>
The thing that make most sense in explaining this lack of FIFO is that orders were processed up to a certain point erroneously and those will have to be corrected by going back into the computer system in a time consuming effort. ONce the glitch was caught it was easier just to go ahead and get the orders out the door that had not been caught in computer glitchland which explains why the earliest orders are still stuck but those ordered later in the day or even the next day have been able to be released. In support of this theory are the letters that many of us received telling us that our credit card address did not match our shipping address when it obviously did. Something went haywire in the computers and this has becoome a time consuming ITech problem that requires time to sort out and correct. Another item in support of this theory is the fact that the tracking feature became inoperable - again a computer related issue.
As I have posted before, I'm no fan of the "First Strike" hype, so, no, it's not that. I realize that these coins are special and take a lot more to mint than the average collector coins that come out of the mint. I have no idea what the reject rate is, but I imagine it could be quite high, or at least higher than normal. With the difficulty of obtaining blanks along with the price of gold and the fragile economy, I have a small fear that my order may never be fulfilled.
The principle of the thing grates, too. I could put with the delays if they were equitably applied, the reason was sound and communicated on a timely basis. But communications have been atrocious at best and most often completely non-existent. The coins that are going out are clearly going to those who ordered much later than those of us who struggled through the first few hours. The indifference of the parties involved (PBGS and the mint) is particularly galling and irritating.
And this one ain't going up on the Bay, either. However, if it looks like the one posted above with the heavy edge filing, it's going back ASAP.
mbogoman
https://pcgs.com/setregistry/collectors-showcase/classic-issues-colonials-through-1964/zambezi-collection-trade-dollars/7345Asesabi Lutho
<< <i>
<< <i>
<< <i>To all that have gotten their UHRs or have gotten their shipping notices: You lucky dawgs!
I'm speculating that the delivery order will be as they are and have been: Luck of the draw for all orders between Jan 22 and Feb 23 (most likely to the current order, though).
I have no choice but to wait patiently until my order gets drawn (hopefully within the promised 9 months - dang, thats like the time my wife got pregnant then waiting for the baby). >>
You hit the "nail on the head" with your Luck of the Draw statement. My brother in law ordered his UHR on 1/23 ... 2PM, received his today..
It's obvious, the UHR, is not being mailed out on a first come first serve basis. >>
The thing that make most sense in explaining this lack of FIFO is that orders were processed up to a certain point erroneously and those will have to be corrected by going back into the computer system in a time consuming effort. ONce the glitch was caught it was easier just to go ahead and get the orders out the door that had not been caught in computer glitchland which explains why the earliest orders are still stuck but those ordered later in the day or even the next day have been able to be released. In support of this theory are the letters that many of us received telling us that our credit card address did not match our shipping address when it obviously did. Something went haywire in the computers and this has becoome a time consuming ITech problem that requires time to sort out and correct. Another item in support of this theory is the fact that the tracking feature became inoperable - again a computer related issue. >>
Now the question remains are the first days orders still in "glitchland" or have they been mysteriously erased or lost forever.
BST successful dealings with:MsMorrisine, goldman86
<< <i>
<< <i>An honest question for those pounding their fists about the topic: Are you upset, primarily, because you're wanting to get a First Strike designation on these or do you just have such little patience? Or is it something else? You haven't been charged yet for your order so unless you're wanting to flip this piece, or give it as a gift and the recipient's birthday/event has passed, I really don't see what all the whining is about. >>
Oh MajorDuty, it's all of the above and much more. As for me, i'm one impatient sonofab*tch. Secondly, I detest inferior customer service and lack of communication. Thirdly, I love to complain, bitterly so i might add cuz sometimes it seems the only way to get lazy, useless, inbred, stupid bureaucrats off their fat asses to make positive changes is to scream and yell. Fourthly, i want first strike. Fifthly, I bought one for my goddaughter and i want her to have first strike. I could go with many more reasons, but i think you get the point. And by the way, are u really just curious why we're whining or are you just whining about the whiners?
and by whining amongst ourselves wealso pass along info about what we are whining about. this way we can be better at our respective whining when whining.
<< <i>lol. you can't ship out defective books. then, you have no recourse against the mfg. of those books. shipping the books to the end user implies acceptance. they are now shipping the coins without the books which is the right thing to do. unfortunately, they should have done this on day one and communicated it to us instead of sweeping it under the carpet and assuming we're stupid. >>
And, as a matter of professional pride, you don't deliberately ship out defective products bearing your name.
Wow people! It's really not that complicated.
Oh my, these books are bad.
Ooops stop processing orders until decision made as to how to proceed.
Oh no, somebody better shut down the 'Track Order' on our website.
Ok, resume shipping without book and begin where you left off.
Re-process those orders prior to the stoppage.
Oh, this sucks have to start all those orders all over again including credit card charges.
Any more questions?
I didn't think so.
<< <i>
Now the question remains are the first days orders still in "glitchland" or have they been mysteriously erased or lost forever. >>
If they were lost forever we wouldn't have gotten the email stating they have resumed shipping with our order numbers on it.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin by February 23, 2009, we expect to ship it no later than April 24, 2009.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between February 24 and March 24, 2009, we expect to ship it no later than May 24, 2009.
More nonsense from the idiots in charge...
<< <i>A recent entry on the mint website:
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin by February 23, 2009, we expect to ship it no later than April 24, 2009.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between February 24 and March 24, 2009, we expect to ship it no later than May 24, 2009.
More nonsense from the idiots in charge...
Actually, this is old news. But nevertheless, thank you!
<< <i>
<< <i>
Now the question remains are the first days orders still in "glitchland" or have they been mysteriously erased or lost forever. >>
If they were lost forever we wouldn't have gotten the email stating they have resumed shipping with our order numbers on it. >>
I still haven't received that e-mail... just one back order e-mail 2 weeks ago and then nothing since.
Status: Received
Just like virtually everything else in our government, the mint's officials give no consideration whatsoever to the implications of their decisions.
At every turn, they chose to act without integrity.
First Strike or no first strike, we have a right to expect better!
<< <i>What a bunch of first rate losers the officials at the mint are.
Just like virtually everything else in our government, the mint's officials give no consideration whatsoever to the implications of their decisions.
At every turn, they chose to act without integrity.
First Strike or no first strike, we have a right to expect better! >>
We better get used to it my friend because we are about to experience this same level of unacceptable poor quality when the government takes over our health care.
<< <i>
<< <i>
Now the question remains are the first days orders still in "glitchland" or have they been mysteriously erased or lost forever. >>
If they were lost forever we wouldn't have gotten the email stating they have resumed shipping with our order numbers on it. >>
The one glimmer of hope for the Early Responders.
<< <i>I still haven't received that e-mail... just one back order e-mail 2 weeks ago and then nothing since. >>
Are you sure it didn't end up in your spam filter? The one to me DIDN'T, only because I specifically whitelisted everything from the Mint. Meanwhile, I was a finger twitch away from circular filing it, since it came "From: Customers" with "Subject: UH1" (and it was ONLY because the UH1 rang a bell I didn't).
Status: Received
mbogoman
https://pcgs.com/setregistry/collectors-showcase/classic-issues-colonials-through-1964/zambezi-collection-trade-dollars/7345Asesabi Lutho
<< <i>Nope, nothing. I went on the site and cancelled my subscription and got a confirmation for that, but no automated UHR e-mails... checked junk too. >>
Don't worry 'bout it. I didn't get one either. The best thing that you can do as a precaution is to call the mint to ensure that they have your order in the system. I do not believe they sent that email to all UHR purchasers; they either said screw it and threw it on the website or they had bad populations when they emailed the memo. What else can i do for you?
When reading this post please keep in mind that the first sentence must be read with an italian accent.
<< <i>Nope, nothing. I went on the site and cancelled my subscription and got a confirmation for that, but no automated UHR e-mails... checked junk too. >>
Do you still get the "Your order is still being processed..." recording on the automated telephone thingie? That would tend to indicate there's still a tuple for you in the database. (I deliberately entered the wrong order #, and got a "We are unable to locate your order" message, indicating the "still being processed" message is not generic.)
Order #: 3090XXXX Order date: 1/27/09
But that curious e-mail which was a 'reply' to customers@usmint.gov was .....ultra strange if you will...I don't know whether to take it as a fraud, just their extreem unprofessionalism, or one of their hack customer service agents gone rogue to slow the number of complaint calls......
I cant even tell if my order is still valid, as their tracking link doesn't work.
Nick
<< <i>I cant even tell if my order is still valid, as their tracking link doesn't work. >>
Web tracking is down for the duration. 1-800-USA-MINT is the only option at this point.
<< <i>
<< <i>I cant even tell if my order is still valid, as their tracking link doesn't work. >>
Web tracking is down for the duration. 1-800-USA-MINT is the only option at this point. >>
.......or you can ask me, the answer bot.
<< <i>.......or you can ask me, the answer bot. >>
And, sadly, you're likely to get an equally useful (though more amusing) answer.
<< <i>
<< <i>.......or you can ask me, the answer bot. >>
And, sadly, you're likely to get an equally useful (though more amusing) answer. >>
oh yeah? go ahead, make my day, try me.
<< <i>Hi gang, how's everyone...just wondering if anyone new when the UHR is going to ship, I know i am in the way,way,way back of the line:
Order #: 3090XXXX Order date: 1/27/09
But that curious e-mail which was a 'reply' to customers@usmint.gov was .....ultra strange if you will...I don't know whether to take it as a fraud, just their extreem unprofessionalism, or one of their hack customer service agents gone rogue to slow the number of complaint calls......
I cant even tell if my order is still valid, as their tracking link doesn't work.
Nick >>
Maybe not as far as you think Nick. RIRO
<< <i>you guys think that the people that recieved the UH1 email are going to be delayed till 4/24? >>
If past experience is any indication 4/24 will only be delayed until June.
<< <i>you guys think that the people that recieved the UH1 email are going to be delayed till 4/24? >>
NO. That email applies to all UHR purchasers. And, if you ordered the UHR by 02/23/09 then the Mint will SHIP your UHR NO LATER THAN 04/24/09.
The mint never makes firm committments they keep.
<< <i>"NO LATER than 4/24"
The mint never makes firm committments they keep. >>
Oh contrare, this is not a committment but rather a cover your ass drop dead date from the Mint which is generally a reliable statement.
<< <i>Hi folks, I just emailed the president of PBGS unit, Jon Love (jon.love@pb.com), regarding this situation demanding a return phone call and blasting his staff for the poor customer service and experience they have caused. Earlier today, I emailed the VP of external comunciations and he did respond to my email but have not heard anything since. I don't care about missing the FS window, I just want this coin in hand before the Mint shuts down the mintage due to lack of gold blanks, etc. You have Love's email address, it's time to email him!
My email:
To Whom it may concern:
I placed an order for the 2009 Ultra High Relief Double Eagle Gold Coin on 1/22/09 at approx. 12:30 PM Eastern time. After over a month of delays, being told that the coin would ship to me first on 1/28, then 2/6, then 2/11, then 2/20 - I still have no confirmation that my order has shipped. According to the US mint web site, it states that "Orders will be processed on a first-in, first-out basis."
I am now finding out that people who placed orders well after I did, sometimes several days after, have already received their coins. Why is the first-in, first-out process not being followed?
His answer:
I am very sorry for the poor customer service on this matter. I have forwarded your note to the appropriate colleagues at Pitney Bowes. Again, please accept my apologies for this customer service problem.
Matt
Matthew Broder
VP, External Communications
Pitney Bowes Inc.
1 Elmcroft Road
Stamford, CT 06926
matthew.broder@pb.com
This be them...
I'm very sorry for the poor customer service in this matter. Thanks for your patience while we work through our start-up issues for this very important client and its customers.
Matt
Forum AdministratorPSA & PSA/DNA ForumModerator@collectors.com | p 800.325.1121 | PSAcard.com
Imron, thanks for the thumbs up!
<< <i>JBW, I did the same with the VP and that is why I've now emailed the president of PBGS operations. He needs to hear how poor his organization is performing and do something about it now.
Imron, thanks for the thumbs up!
Red Sox - I've also sent an email to the president of PBGS... Let's see if we get a similar reply.
I really am a friendly helpful person
Forum AdministratorPSA & PSA/DNA ForumModerator@collectors.com | p 800.325.1121 | PSAcard.com
hey JBW
i copied and pasted your email, made a few changes, added another whiny paragraph, and emailed it to Matt Broder....yes, i plagiarized, but didn't think you would mind.....so, i herein give you editorial credit.
<< <i>hey JBW
i copied and pasted your email, made a few changes, added another whiny paragraph, and emailed it to Matt Broder....yes, i plagiarized, but didn't think you would mind.....so, i herein give you editorial credit. >>
No problem... Let's see if you get the same lame response.
<< <i>I linked this thread to young Matt in hopes that he could see first hand how marvellously efficient his organization actually is, and of course, invited him to join.
I really am a friendly helpful person
GREAT idea sportsmod. He should read all of the nearly 2,000 posts.
For those of you who are po about this situation let's start leaving voicemails and maybe they will do something about this!
<< <i>Hi folks, I just emailed the president of PBGS unit, Jon Love (jon.love@pb.com), regarding this situation demanding a return phone call and blasting his staff for the poor customer service and experience they have caused. Earlier today, I emailed the VP of external comunciations and he did respond to my email but have not heard anything since. I don't care about missing the FS window, I just want this coin in hand before the Mint shuts down the mintage due to lack of gold blanks, etc. You have Love's email address, it's time to email him!
Hey REDSOX
just fired off an email to the PBGS Prez Jon Love
thanks for your efforts