Current Turnaround Time

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  • alefzero
    alefzero Posts: 1,204 ✭✭✭✭✭
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    I don't care about delivery as long as my orders are delivered to the FUN bourse (actually would prefer that at this point). But one regular grading order at least needs TrueViews available soon. I was going to image the coins for a book that needs to be done by late December. TrueViews would work as proxies for them. But that order remains in Grading level limbo, while later submissions at Modern Value tier have been in Quality Check for weeks. It is maddening.

  • Goldminers
    Goldminers Posts: 4,414 ✭✭✭✭✭
    edited November 30, 2021 6:35PM
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    @Barberian said:
    And on the 93rd business day since submission, the order is now in ENCAPSULATION and TRUEVIEW imaging! I was pleasantly shocked after 60-some business days of checking.

    Things are moving along smoothly. Got to go back to my order page and soak this all in.

    Wow, congratulations, it must be exciting to see something new. Mine are still in grading from July 20th, moving right along into December.

    My US Mint Commemorative Medal Set

  • mightyhunter
    mightyhunter Posts: 478 ✭✭✭
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    My regular submission finally moved from limbo to encapsulation and imaging. How long till I can see my grades?

  • privatecoin
    privatecoin Posts: 3,853 ✭✭✭✭✭
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    @mightyhunter said:
    My regular submission finally moved from limbo to encapsulation and imaging. How long till I can see my grades?

    60 days? :D

    Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc

  • jdimmick
    jdimmick Posts: 9,992 ✭✭✭✭✭
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    at least.

    never seen it so bad

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • tcollects
    tcollects Posts: 1,139 ✭✭✭✭✭
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    you guys need to stop complaining abrasively and publicly and call / email and be nice
    (and persistent)
    obviously they're swamped
    I've offered to take excess coins that won't be graded for months but all I get are gentle no's

  • Morpheus1967
    Morpheus1967 Posts: 173 ✭✭✭
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    @tcollects said:
    obviously they're swamped

  • cameonut2011
    cameonut2011 Posts: 10,897 ✭✭✭✭✭
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    Since they have so much business, it would be nice if they offered a 5% refund for each month past the normal turnaround time.

  • Goldbully
    Goldbully Posts: 18,559 ✭✭✭✭✭
    edited December 1, 2021 5:39AM
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    I would think it prudent to put the current turnaround times on the Website. 30 days for regular service???

    I'm at 46 days and counting.

  • DollarAfterDollar
    DollarAfterDollar Posts: 3,217 ✭✭✭✭✭
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    The lack of communication is arrogant. You can't call yourself a world class industry leader when your customer relations lack so badly. Your customers know better.

    If you do what you always did, you get what you always got.
  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    At least they haven't gone and said "No more economy or regular subs until further notice" like happened with sports cards.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    Just want to add that I hope all the TPG graders are taking all of their allotted PTO and finding some time to enjoy the holiday season with their loved ones. I've waited this long, another month isn't going to hurt.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • oldrattler
    oldrattler Posts: 34 ✭✭
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    Your submission is on its way.
    Yes so is Christmas!

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    80

  • Wahoo554
    Wahoo554 Posts: 1,179 ✭✭✭✭✭
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    From a customer relations standpoint I do think that a discount would be appropriate, appreciated and fair when turnaround times greatly exceed the published estimates.

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    81

  • jwitten
    jwitten Posts: 5,423 ✭✭✭✭✭
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    Yikes. I sent in a submission recently. I’ve since let my subscription expire, and may not renew it if submissions take 3-4 months now.

  • Goldminers
    Goldminers Posts: 4,414 ✭✭✭✭✭
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    Up to 137 calendar days, or 95 business days in grading, called and was told it was getting closer to the end of the grading cycle now, and so to expect around 7 more days :)

    My US Mint Commemorative Medal Set

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    82

  • Barberian
    Barberian Posts: 4,643 ✭✭✭✭✭
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    @Goldminers said:

    Up to 137 calendar days, or 95 business days in grading, called and was told it was getting closer to the end of the grading cycle now, and so to expect around 7 more days :)

    What does the "end of the grading cycle" mean? When I first called PCGS in mid-October, I was told the coins had been graded individually already. Does a batch of coins get graded by one grader in its entirety before the batch moves on to another grader? Does that mean the two graders may grade the same coin weeks apart from each other? For some reason, I had this assembly-line idea of how coins are graded, i.e., that the second grader examines the coin shortly after (a matter of minutes after) the first grader grades it.

    When will grades and trueviews be posted during this entire process?

  • PapiNE
    PapiNE Posts: 479 ✭✭✭✭
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    I've been reading this and other threads with great interest. End of grading cycle? That's a new one. I'm starting to think PCGS is run by Willy Wonka. Must have a silver, gold, or platinum ticket/membership to enter the establishment. No drop-offs and a secured building. Oompa Loompa's running an Express order to the front of the line. The off limits room where the mysterious "trumps all other graders" guy/gal makes the final ruling. Weeding out undesirables to get to the most precious. And finally, the dissapointment when your beloved coin doesn't measure up and it's back to the shack for you.
    Hey, remember those chocolate coins you used to see around Christmas time....

    USAF veteran 1984-2005

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    @Fairlaneman said:
    Received grades and order shipped in 29 working days, if I counted correctly. Econ submissions with no frills. PCGS received it on 10-21 and it was shipped today 12-6. Not shabby at all in my opinion.

    Ken

    How many hundreds you slip in the box? Still hasn't moved. This was dropped off at the ANA...

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    By the way, NGC just shipped my Econ sub back to me Friday, they got that 10/26...

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • Goldbully
    Goldbully Posts: 18,559 ✭✭✭✭✭
    edited December 6, 2021 3:41PM
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    @DelawareDoons said:

    @Fairlaneman said:
    Received grades and order shipped in 29 working days, if I counted correctly. Econ submissions with no frills. PCGS received it on 10-21 and it was shipped today 12-6. Not shabby at all in my opinion.

    Ken

    How many hundreds you slip in the box? Still hasn't moved. This was dropped off at the ANA...

    Is that 'Regular' service?

    Here's my regular service. Our host is still advertising 30 day turnaround for this service.....mine's at 47 and counting.

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    @Goldbully said:

    @DelawareDoons said:

    @Fairlaneman said:
    Received grades and order shipped in 29 working days, if I counted correctly. Econ submissions with no frills. PCGS received it on 10-21 and it was shipped today 12-6. Not shabby at all in my opinion.

    Ken

    How many hundreds you slip in the box? Still hasn't moved. This was dropped off at the ANA...

    Is that 'Regular' service?

    Here's my regular service.

    Economy.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • Barberian
    Barberian Posts: 4,643 ✭✭✭✭✭
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    My submission is now in "Quality check" now (after 97 business days).

    How and when will grades be posted?

  • mightyhunter
    mightyhunter Posts: 478 ✭✭✭
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    My regular submission (collectors Club platinum) 8 coins are now in quality assurance. They also show them as being imaged. How much longer am I looking at now? I submitted 7 Morgan Dollars and an interesting Barber Dime. MH

  • alefzero
    alefzero Posts: 1,204 ✭✭✭✭✭
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    Regular service with gold shield. Dropped off at Long Beach; recorded at received at the office on 10/5. About 45 business days. give or take. Absolutely need the TrueViews before Xmas (for a book to release at FUN - self-publish at this point) and the coins for the FUN show. Still in Grading. Since I have had other orders (Modern Value) in Quality Check for maybe a month and no grades or TrueViews, it is worrisome. The expense of setting up at the show was predicated in great part on this. Should have just imaged them and kept them raw perhaps.

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    83

  • privatecoin
    privatecoin Posts: 3,853 ✭✭✭✭✭
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    So much for expedited....

    Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc

  • jdimmick
    jdimmick Posts: 9,992 ✭✭✭✭✭
    edited December 7, 2021 5:27AM
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    Got one in qa approaching a month now

    and its not economy

  • MetroD
    MetroD Posts: 2,571 ✭✭✭✭✭
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    @alefzero said:
    Regular service with gold shield. Dropped off at Long Beach; recorded at received at the office on 10/5. About 45 business days. give or take. Absolutely need the TrueViews before Xmas (for a book to release at FUN - self-publish at this point) and the coins for the FUN show. Still in Grading. Since I have had other orders (Modern Value) in Quality Check for maybe a month and no grades or TrueViews, it is worrisome. The expense of setting up at the show was predicated in great part on this. Should have just imaged them and kept them raw perhaps.

    Have you contacted PCGS about your situation?

    While not ideal, if you absolutely need to have your order by a particular date, MAYBE PCGS will allow you to upgrade to a higher service level to enable a quicker turnaround time.

  • bramn8r
    bramn8r Posts: 983 ✭✭✭✭✭
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    72 days, regular, no rush, happy with what I received. Sending off another order of 12 coins tomorrow.

  • alefzero
    alefzero Posts: 1,204 ✭✭✭✭✭
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    @MetroD said:

    @alefzero said:
    Regular service with gold shield. Dropped off at Long Beach; recorded at received at the office on 10/5. About 45 business days. give or take. **Absolutely need the TrueViews ....

    Have you contacted PCGS about your situation?

    While not ideal, if you absolutely need to have your order by a particular date, MAYBE PCGS will allow you to upgrade to a higher service level to enable a quicker turnaround time.

    Yeah, I shot off an email. It was previously expedited. Was so used to Regular service being fast enough. Might need to leave out a handful of varieties in the first printing (self published this time for expediency anyway,). It is going to be so tight that I will have to pick them up at the Staples in Orlando. Not complaining about that though. I know where the store is and I won't need to ship or carry that.

  • MonsterCoinz
    MonsterCoinz Posts: 1,518 ✭✭✭✭✭
    edited December 6, 2021 8:08PM
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    58 business days for Regular? It was 15 last year. Is there a point where our host feels any embarrassment or shame? At least an explanation of what is going on and their plan to fix this backlog. It's become a joke. I can't imagine any other service on the planet creating this big of a problem and not at least addressing its members.

    www.MonsterCoinz.com | My Toned Showcase

    Check out my iPhone app SlabReader!
  • humanssuck
    humanssuck Posts: 701 ✭✭✭✭✭
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    I sent some in fairly recently. Was back in my hands in under a week. When you dont cheap out on the service level.....

  • MetroD
    MetroD Posts: 2,571 ✭✭✭✭✭
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    @alefzero said:
    Yeah, I shot off an email. It was previously expedited. Was so used to Regular service being fast enough. Might need to leave out a handful of varieties in the first printing (self published this time for expediency anyway,). It is going to be so tight that I will have to pick them up at the Staples in Orlando. Not complaining about that though. I know where the store is and I won't need to ship or carry that.

    I hope that it works out for you. :)

  • DelawareDoons
    DelawareDoons Posts: 3,444 ✭✭✭✭✭
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    A friend of mine has had a PCGS Econ in QA since 10/28.

    "It's like God, Family, Country, except Sticker, Plastic, Coin."

  • privatecoin
    privatecoin Posts: 3,853 ✭✭✭✭✭
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    Is this turn around time issue as frustrating as the us mint. :D

    Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc

  • Goldbully
    Goldbully Posts: 18,559 ✭✭✭✭✭
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    @privatecoin said:
    Is this turn around time issue as frustrating as the us mint. :D

    Yes, because you expect to be frustrated by the Mint, not by our gracious hosts.

  • Metal
    Metal Posts: 122 ✭✭✭
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    They have my Nickle. I'll wait :smiley:

  • Wahoo554
    Wahoo554 Posts: 1,179 ✭✭✭✭✭
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    Had a single coin regular crossover submission received on 10/4. Went to QC/imaging on 11/8. Just received TV and grade last night and just received a shipping notification a moment ago.

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    84

  • oldrattler
    oldrattler Posts: 34 ✭✭
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    I would feel better if my submission spent an equal amount of time in all the other progressions. Instead of forever in QA . Since that is the last step before shipping makes me think they ran out of wrapping paper.

  • Goldbully
    Goldbully Posts: 18,559 ✭✭✭✭✭
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    @oldrattler said:
    I would feel better if my submission spent an equal amount of time in all the other progressions. Instead of forever in QA . Since that is the last step before shipping makes me think they ran out of wrapping paper.

    Love the handle. Only 13 posts since 2018, yet now you are awakened.

    I'm in the same boat as you. Post more often.

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