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Bad transaction alert(millersmint)NY

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    pontiacinfpontiacinf Posts: 8,915 ✭✭


    << <i>

    << <i>So far I have yet to meet a coin dealer from NY or NJ that had a shred of ethical decency. It is to the point now that if I see they are from one of those states I don't even bother looking at their inventory. >>



    My next business card is going to read "Honest Pennsylvania County Boy Living For A Short Time In New York City." >>



    image

    My grandfathers opinion of you was good enough for me, I hope all is well on your end and your business is rocking as well.


    Bill
    image

    Go BIG or GO HOME. ©Bill
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    pocketpiececommemspocketpiececommems Posts: 6,088 ✭✭✭✭✭
    I have purchased circulated commemoratives from Millers Mint and have talked with them on the phone and have had no problems with them. I have always enjoyed their ads. WDBWA
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    imageimage
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    atarianatarian Posts: 3,116


    << <i>That said, I agree that crypto should have informed Miller's that he intended to pay with credit card, although in his defense he may have not been aware that credit cards are not customarily used in numismatic transactions. However, in no way does that excuse being made fun of presuming that's what happened....Mike >>



    I never thought there was a real difference paying cash ( i assume paypal, money order etc. ) or by paying by credit card. I know there was a small charge to the store i thought it was 1.5 or 2%. But another thing I honestly didnt know was that your bonus back pts and 1.5% back comes from the store you buy from leading to double discounting. Does that mean if you buy something at a store for 100.00 and you have 1.5% back + pts the store only receives 98.50 of the sale + the credit card fee for processing it though the credit card terminal?
    Founder of the NDCCA. *WAM Count : 025. *NDCCA Database Count : 2,610. *You suck 6/24/10. <3 In memory of Tiggar 5/21/1994 - 5/28/2010 <3
    image
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    mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭


    << <i>I never thought there was a real difference paying cash ( i assume paypal, money order etc. ) or by paying by credit card. >>

    Paying through PayPal is not like paying with cash or money order. There is a fee to the business owner just like there is when accepting a credit card payment.
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    <Does that mean if you buy something at a store for 100.00 and you have 1.5% back + pts the store only receives 98.50 of the sale + the credit card fee for processing it though the credit card terminal? >

    No it does not. If you get 1 or 2% cash back on your credit card charges, the merchant receives the same amount of $$ compared to non-cash back cards.

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    BAJJERFANBAJJERFAN Posts: 31,625 ✭✭✭✭✭


    << <i>

    << <i>That said, I agree that crypto should have informed Miller's that he intended to pay with credit card, although in his defense he may have not been aware that credit cards are not customarily used in numismatic transactions. However, in no way does that excuse being made fun of presuming that's what happened....Mike >>



    I never thought there was a real difference paying cash ( i assume paypal, money order etc. ) or by paying by credit card. I know there was a small charge to the store i thought it was 1.5 or 2%. But another thing I honestly didnt know was that your bonus back pts and 1.5% back comes from the store you buy from leading to double discounting. Does that mean if you buy something at a store for 100.00 and you have 1.5% back + pts the store only receives 98.50 of the sale + the credit card fee for processing it though the credit card terminal? >>



    When you make an offer of a cash purchase I take that to mean any form of payment which does not incur a fee to the recipient when the funds are accepted, which could be cash, check, money order or wire transfer, but likely not PayPal or a CC. Be glad my employer isn't buying from anyone here using a CC. Its my understanding that when we purchase from a vendor and use a CC aka purchasing card that the CC company is told not to release the funds to the vendor for 90 days.
    theknowitalltroll;
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    BlindedByEgoBlindedByEgo Posts: 10,754 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>That said, I agree that crypto should have informed Miller's that he intended to pay with credit card, although in his defense he may have not been aware that credit cards are not customarily used in numismatic transactions. However, in no way does that excuse being made fun of presuming that's what happened....Mike >>



    I never thought there was a real difference paying cash ( i assume paypal, money order etc. ) or by paying by credit card. I know there was a small charge to the store i thought it was 1.5 or 2%. But another thing I honestly didnt know was that your bonus back pts and 1.5% back comes from the store you buy from leading to double discounting. Does that mean if you buy something at a store for 100.00 and you have 1.5% back + pts the store only receives 98.50 of the sale + the credit card fee for processing it though the credit card terminal? >>



    When you make an offer of a cash purchase I take that to mean any form of payment which does not incur a fee to the recipient when the funds are accepted, which could be cash, check, money order or wire transfer, but likely not PayPal or a CC. Be glad my employer isn't buying from anyone here using a CC. Its my understanding that when we purchase from a vendor and use a CC aka purchasing card that the CC company is told not to release the funds to the vendor for 90 days. >>



    Not my experience. We use our Amex Centurion account as a purchasing CC for my company - 6 figures/ month, and have done so for quite some time. I'm sure that I would have heard from a CFO or two were the 90 day rule true.

    As far as the OP, he just sounds like a typical coin collector. I'm sure that both sides could have communicated more diplomatically - as is often the case.
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    grote15grote15 Posts: 30,144 ✭✭✭✭✭
    I've had similar issues with them and their reluctance to accept credit cards. IMO, if you have the sticker on the door, don't hassle the buyer for wanting to use a CC. FWIW, I think the OP was better off not purchasing the coin, as in addition to the rim bump, the coin appears dipped, and you're probably better off waiting for an original example for your collection.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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    pennyanniepennyannie Posts: 3,929 ✭✭✭
    I was hoping Miller Mint would give us THERE 2 cents. They have had a day and a half to come up with a way to sugar coat THER side, I was bored and went to THERE site, I was rather dsapointed in the lack and quality of pictures, I do not forsee forking over 1500 plus for raw coin that may or may not slab. In this day and age a dealer selling raw proofs is suspect to me. His grade and the bad pics if any are provided for you to base your decision on. I enjoyed reading the about me page. With 10 employees surely some could fill out submission form and take some better pics instead of sitting in the office waiting to harrass the next phone caller. Dealing with graded proofs is bad enough, take the slab away and you make watch you money sink to the bottom. I dealer with that much high end coins should have better pics and certified coins, Maybe they all have a problem or 2 and he really gets them for little money. Does not appear to pass the saving on to the customer. Maybe his coins i hand calm the dfears of them being raw. I do not plan on being in UPSTATE anytime in the near future.

    5 treads in the last few days have not painted a good light on some dealers. Mark Feld and the store in San Antonio were above average. Sahara coins was nice and the consensus was very overprized. A second member posted about a similiar issue here from a few years back A lot of guys slam ebayl but some big dealers are worse. Do dealers still have to sign a oath to become a member to the ANA? Must not read the small print. If and when i spend 500 for a coin i want the best deal i can make. According to some a dealer like Millers would never ask d=for a discount from the plumber, roofer, sign shop or other place he does daily commerce.

    Crypto79- You are better off passing on the coin anyway, A problem coin is a problem coin. Will not get anybetter with age.
    Mark
    NGC registry V-Nickel proof #6!!!!
    working on proof shield nickels # 8 with a bullet!!!!

    RIP "BEAR"
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    crypto79crypto79 Posts: 8,623


    << <i>I've had similar issues with them and their reluctance to accept credit cards. IMO, if you have the sticker on the door, don't hassle the buyer for wanting to use a CC. FWIW, I think the OP was better off not purchasing the coin, as in addition to the rim bump, the coin appears dipped, and you're probably better off waiting for an original example for your collection. >>



    This is the 3rd person who has a some what similar thing happen with millersmint, maybe not as bad or maybe worse. But you will never find another dealer who has a problem with me. Every deal doesn't get done but there is always respect given. I think that can count as a little bit of a pattern towards their actions at millermint, IM(not so)HO. I wasn't disrespectful I wasn't being an ass, Just wanted a coin and to be treated with a little respect. You don't have to like me (Barry...ass) I just came here to give a heads up and rant. FYI only take it as face value. I gave a heads up about a shop, got flamed. a few other people said the had a time with them a few said they thought they were great. I guy called got a very similar talking to but the story was different but wouldn't share. All I know if I owned a shop and wanted good peoples money I would hope everyone was happy and or showed respect in my store. Read the thread and this is the second thread about this shop by two different people on this fourm as there is a link to a older one in the first couple of pages. At the end of the day it's your money spend it where you like.
    Also I don't think the coin was dipped it does have the rim bump but to get a 75CC type 2 for half value that is going in a album and not resold at least for years is worth it. There are a lot of trade dollars by die pairs and it gets costly, hell there is at least 20 die pairs for 1876p,cc,s
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    atarianatarian Posts: 3,116
    If you are buying a coin and theres an issue with the coin you should check around see if another one is offered at another site. If this coin is what you REALLY want and it comes down to 10.00 you have to really ask yourself is it worth the extra 10.00. Mind you the CC fee the dealer will pay cause not everyone is gonna know that and like stated earlier should be worked into the price. Dealers know what they pay what they need and should factor all in when talking price. Double discounting cause a buyer is getting 1.5% back shouldn't be an issue. IF the dealer isn't giving you that last 10.00 off cause they cant ( cause maybe they have the CC fee factored in or maybe they really got that much into the coin already once in a blue moon a dealer might pay more than a coin is worth by mistake ) you need to choose there and then do you want the coin. Then follow through on that choice.

    The other point is if this dealer did what you said. Then simply just walk away. If a dealer did what you said they did to you I wouldn't want the coin for any price even if it was free just on the belief I shouldn't be treated in that manner. Worst dealer award wasn't needed to get a members attention. AI know you were mad but a simple topic of "I had an issue with (dealer XYZ )" would be enough. We are all buyers and we all shop around if you present a case to us in a respectful manor and without being rude we will all take more away from it than if it turns into a brew-ha-ha. I went back to the beginning of the post cause I did get a little lost in the melee that followed but minus something a spell checker would have done and maybe a map ( not being a jerk) you did the right thing in saying "....Did want the coin though. Guess I'll keep looking ". I have respect for someone who just walks away knowing they can get the coin or note somewhere else and will be treated like they want to be . I hope your next place you go to treats you the way you want to be treated.


    P.S. not for nothing I would be interested in hearing the other side.
    Founder of the NDCCA. *WAM Count : 025. *NDCCA Database Count : 2,610. *You suck 6/24/10. <3 In memory of Tiggar 5/21/1994 - 5/28/2010 <3
    image
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    crypto79crypto79 Posts: 8,623
    thank you realone, I didn't have anything to gain and have lost some thing I like very much. I have spent a lot of time reading and trying to learn on this site while shifting through some junk but having fun all the while. I have lost respect for half of the voices of this board while gaining the respect for some. This board isn't worth it. I have spent my life around coins from collecting to interning at the Smithsonian when I was young to growing up talking in coin shops and buying every book I could find about them. Spending any half days from work volunteering at an old coin store with one of the greats just to learn for him. But if my chosen hobby and subject of my studies means being around dealers like miller or the money hungry vultures that have come out in the boom and the greed and snobs a lot of collectors have become because they are the only ones who can afford them. Yes I know a trade with a rim bump is not as good as an investment as one with out or hell lets say a ms65 one but is still a trade dollar and is just as good of a trade as a perfect trade dollar just not as valuable. It looks and feels the same. Your $10000 coin is not better then my $1000 and my $1000 is not better then the $100 a kid has. God, In the early 90s after the boom only the true coin guys were left and they talked coins, thats when I fell in love. Today has very little in common with then. Heck does any one else here believe Barry's pompous ass self said I had it coming to me because I used the wrong there on a forum. What is wrong with you people. No one even the poor ba$tards of this world deserves to be called a poor ba$tard when they have been nothing but respectful to you and came with some crazy form of money they call visa in hand >one or two of you might have heard of it, spread the word it's neat and handy."Life takes Visa" but not Millersmint and if your try they will laugh at you, really
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    Don't let the door hit you in the ass on the way out.
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    crypto79crypto79 Posts: 8,623


    << <i>Don't let the door hit you in the ass on the way out. >>



    I guess you think this is your play ground where you can be a tough guy with your kind of sad in a way but very real 34000 posts. I hope vista doesn't bog down your computer friend. Good day
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    BarryBarry Posts: 10,100 ✭✭✭


    << <i>No it does not. If you get 1 or 2% cash back on your credit card charges, the merchant receives the same amount of $$ compared to non-cash back cards. >>


    Do you have a merchant account? I do. I pay 2.1% on most cards, but a few take up to 4.7%, including some corporate, international, and rewards cards. I'm talking MC/Visa, not the others.

    Crypto - It's obvious you enjoy the flame war, as you keep mentioning me in your posts which have nothing to do with me, trying to egg me on. I have nothing else to say to you. You're ineducable.
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    zeus135zeus135 Posts: 1,043
    Crypto,

    Heck does any one else here believe Barry's pompous ass self said I had it coming to me because I used the wrong there on a forum.

    You think that's why 'you had it coming to you'? Whew. That's not the reason at all. If that's what you've gotten out of all of the posts, it's probably best you don't respond again to this thread and let it fade away.
    My humble '63 mint registry set, not much, but it's mine!
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    SwampboySwampboy Posts: 13,236 ✭✭✭✭✭


    << <i>."Life takes Visa" but not Millersmint >>



    crypto, you realize you've entered into a parrellel world now don't you. Or perhaps you're content with just lying and saying anything to make you feel better about a simple purchase that didn't go your way. Do expect anyone here to give you any credence?

    I will avoid this steaming pile go forward.


    "Inspiration exists, but it has to find you working" Pablo Picasso

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    crypto79crypto79 Posts: 8,623


    << <i>

    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>

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    mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭


    << <i>"Life takes Visa" but not Millersmint and if your try they will laugh at you, really >>

    If you had ordered the coin at the listed website price, then there should be no question that your cc ought to be acceptable as a method of payment. However, you declined that offer and opened negotiations by asking for a "best price". The seller accomodated by making a new, lower offer on the coin, which you apparently agreed to. But there is more to the deal than just the price- once you opened negotiations, the seller has every right to reconsider all the terms of the potential deal, and from what you've written, there is no indication that there was ever an agreement on the part of the seller that a cc would be acceptable at the lower price.

    Maybe he could have handled the situation better (I'd still be interested in hearing his side of the story), but the bottom line is that he did have a right to change his payment policy.

    edited- spelling.
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    RYKRYK Posts: 35,800 ✭✭✭✭✭
    I was hoping Miller Mint would give us THERE 2 cents. They have had a day and a half to come up with a way to sugar coat THER side

    Why on earth would you think that they would come here and give their side of the story? Did their biographical sketch on the website report that they are masochists?
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    << <i>

    << <i>No it does not. If you get 1 or 2% cash back on your credit card charges, the merchant receives the same amount of $$ compared to non-cash back cards. >>


    Do you have a merchant account? I do. I pay 2.1% on most cards, but a few take up to 4.7%, including some corporate, international, and rewards cards. I'm talking MC/Visa, not the others.

    Crypto - It's obvious you enjoy the flame war, as you keep mentioning me in your posts which have nothing to do with me, trying to egg me on. I have nothing else to say to you. You're ineducable. >>



    image
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    pontiacinfpontiacinf Posts: 8,915 ✭✭


    << <i>

    << <i>Don't let the door hit you in the ass on the way out. >>



    I guess you think this is your play ground where you can be a tough guy with your kind of sad in a way but very real 34000 posts. I hope vista doesn't bog down your computer friend. Good day >>

    .

    you are so lame. I hope you get bammed when the powers that be get in on monday. Your original post stated your point and I did not think there was anything more to add.

    But you have driven this to the point of being unacceptable in my opinion.

    Geesh don't you have anything better to do?

    do not like a dealers terms, move on, or is your second job being a perfessional azzwipe?
    image

    Go BIG or GO HOME. ©Bill
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    I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common....
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    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>



    image
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    ksteelheader...thanx, I think? lol


    edited to add: realone, not him, there was some guy yesterday, I think, asking if there were other coin forums (and not ATS, as he doesnt like their softward).
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    << <i>

    << <i>

    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>



    image >>



    Once again Steelhead is using his large vocabulary to voice his stupid opinions, image Jackarse >>



    Don't you have some petty whining thread to post??

    image
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    ziggy29ziggy29 Posts: 18,669 ✭✭✭


    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>

    Like I said beforfe -- maybe some of us can't turn our back to a train wreck.

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    << <i>

    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>

    Like I said beforfe -- maybe some of us can't turn our back to a train wreck. >>



    or a brain wreck!!image
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    ziggy...damn good point. I tend to enjoy a good one just like the next guy. But, even in a train wreck, they get the bodies out, clear the tracks, and move on! lol
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    << <i>

    << <i>

    << <i>

    << <i>

    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>



    image >>



    Once again Steelhead is using his large vocabulary to voice his stupid opinions, image Jackarse >>



    Don't you have some petty whining thread to post??

    image >>



    Stealstupid, everday I laugh at your worthless posts and wonder who is this arsehole who has nothing ever worthwhile to post, but I realize that every board needs a hack. BTW great looking deer in the living room hopefully you ate him and didn't waste too many shots on the torso. >>



    I've done more on this forum for YN's than you'll ever dream of. image
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    or a brain wreck!!





    imageimage
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    << <i>or a brain wreck!!





    imageimage >>

    image
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    fastrudyfastrudy Posts: 2,096
    image
    Successful transactions with: DCarr, Meltdown, Notwilight, Loki, MMR, Musky1011, cohodk, claychaser, cheezhed, guitarwes, Hayden, USMoneyLover

    Proud recipient of two "You Suck" awards
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    << <i>Stealhead what else do you have the need to brag about, thanks for letting me know of your achievements and I thank you on behalf of all of the yn's , you are much appreciated by them I am sure but you are still an arseholeimage >>





    << <i>Hey realone, explain these!!

    #1

    #2

    #3

    Now, tell us what YOU have done here!! >>

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    WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    There a big dealership I'm sure they have got it right more then.........


    You did mean they're right?


    Steve
    Good for you.
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    BlindedByEgoBlindedByEgo Posts: 10,754 ✭✭✭✭✭


    << <i>Stealhead what else do you have the need to brag about, thanks for letting me know of your achievements and I thank you on behalf of all of the yn's , you are much appreciated by them I am sure but you are still an arseholeimage >>



    Pot, kettle...
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    My hat is off to Crypto79 for telling the world his own, first-hand experience, at being made fun of, mocked, and "burned off" over a big $14 dispute.

    I once covered coin dealers professionally, as a journalist. As editor and owner of what was then the largest publication in the world doing that, I had access to the "back rooms" of many dealers, large, small, and inbetween. Many of them talked about their customers as "pigs" and discussed ways to "pork" them. I witnessed many of those conversations. The discussion of Crypto was apparently a present-day version of one of them.

    So if you want to build a good collection -- get "it" that crypto's experience isn't isolated. This IS the way many dealers talk almost certainly talk about YOU -- only they do so privately, not while the phone is on "speaker".

    If you run through the dealers you've spoken with over the past few years, you'll probably be able to guess a few of the dealers who likely talk about you the same way, but behind you. Put your finger on a few who seemed slimey to you. Good. Get rid of them. Stop buying from them.

    Instead, search out the dealers who treat their customers with respect. They're out there. You can find them. And then concentrate your business with the good ones.

    My experience is that you'll pay more, but get a better quality coin for your money. In the bargain, you'll have less angina than Crypto and a heck of a lot more fun.

    Again, thank you crypto and ...

    Best wishes,


    Just Having Fun
    Jefferson nickels, Standing Libs, and US-Philippines rock
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    BAJJERFANBAJJERFAN Posts: 31,625 ✭✭✭✭✭


    << <i>I'm surprised you all are encouraging him to continue the rant, and, thusly, keep this thread alive. Maybe he could be the second member of that new forum that guy (cant remember his name) has to start, as he doesnt like this one much. They might get along...they've already got one thing in common.... >>



    COALSORTER...
    theknowitalltroll;
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭


    << <i>My hat is off to Crypto79 for telling the world his own, first-hand experience, at being made fun of, mocked, and "burned off" over a big $14 dispute.

    I once covered coin dealers professionally, as a journalist. As editor and owner of what was then the largest publication in the world doing that, I had access to the "back rooms" of many dealers, large, small, and inbetween. Many of them talked about their customers as "pigs" and discussed ways to "pork" them. I witnessed many of those conversations. The discussion of Crypto was apparently a present-day version of one of them.

    So if you want to build a good collection -- get "it" that crypto's experience isn't isolated. This IS the way many dealers talk almost certainly talk about YOU -- only they do so privately, not while the phone is on "speaker".

    If you run through the dealers you've spoken with over the past few years, you'll probably be able to guess a few of the dealers who likely talk about you the same way, but behind you. Put your finger on a few who seemed slimey to you. Good. Get rid of them. Stop buying from them.

    Instead, search out the dealers who treat their customers with respect. They're out there. You can find them. And then concentrate your business with the good ones.

    My experience is that you'll pay more, but get a better quality coin for your money. In the bargain, you'll have less angina than Crypto and a heck of a lot more fun.

    Again, thank you crypto and ...

    Best wishes,


    Just Having Fun >>




    image
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    "Never underestimate the power of a irate customer" Mr. Miller should remind his employee's of this. In the age of forums and blogs, this one transaction turned into a 300+ post thread. I think everyone agree's things could have been handled better on both sides. Maybe a little educating on Miller's side could have retained a customer. But I'm certain this thread is something the Miller's could have lived without.
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    ECHOESECHOES Posts: 2,974 ✭✭✭✭✭
    Sorry, this post was in bad taste...
    ~HABE FIDUCIAM IN DOMINO III V VI / III XVI~
    POST NUBILA PHOEBUS / AFTER CLOUDS, SUN
    Love for Music / Collector of Dreck
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    lope208lope208 Posts: 1,960 ✭✭
    I have followed most of this thread and it's unfortunate the way the OP originally got flamed for telling the story.
    I understand that many here know the Miller's and have seen the posts vouching for them.

    FWIW, I placed my first order from them last year after seeing one of their ads. It was nothing big, just liked the
    selection on their website and ordered a mixture of about 8 Jeff and Lincoln proofs. When I received the coins my
    order was not correct. It contained some years I had not ordered and duplicates of others I had ordered.

    I called them. The salesperson I spoke with took down my name and order number and said Joan would have to
    deal with it. She called me back once, and I called her back once without connecting.

    Next thing I know, they "fixed" my order by sending the coins that were not included in the first package...and
    automatically charging my credit card for more coins without my consent. Proactive? yes. Annoying? Yes.

    We're talking like $15 or $20 here, and I didn't LOSE money because they did send me all the coins I got charged for,
    but getting extra coins that I didn't need/want/originally ordered was annoying.

    It was my first time ordering from them, but it was also my last. I understand mistakes happen, but generally my policy
    is one and done. If you can't get an easy order right, I'm not going to bother wasting my time on larger orders.

    Just my own opinion. I'll look through their specials when it shows up in the mailbox...
    but oh well. I have no doubt that Joan and Harry are nice folks from everything I've read on here, but perhaps they have some
    employees working for them who aren't as attentive to details.
    Successful BST transactions:
    commoncents123, JrGMan2004, Coll3ctor (2), Dabigkahuna, BAJJERFAN, Boom, GRANDAM, newsman, cohodk, kklambo, seateddime, ajia, mirabela, Weather11am, keepdachange, gsa1fan, cone10
    -------------------------
  • Options
    FrankcoinsFrankcoins Posts: 4,572 ✭✭✭
    The cash back credit cards have a higher merchant charge than regular cards..up to 5 or 6%. The money comes from somewhere, and it's NOT a
    gift from the banks. Often our best cash price to a customer allows for a 5 percent GROSS profit, and then they pull out a 5% cash back blue Amex card which
    charges the merchant a whopping 7.25% fee.
    Frank Provasek - PCGS Authorized Dealer, Life Member ANA, Member TNA. www.frankcoins.com
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