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Bad transaction alert(millersmint)NY

I just got off the phone with a few people up in Upstate NY at Miller Mint LTD after finding there web site online(millersmint.com). I was looking at one of there coins on there web site and found a coin I wanted( a 1875 cc trade with a nasty rim bump but original skin in xf-45) I called them up and asked about the coin and there return policy and every thing was OK. They want strong money for it( don't they all ) as they had it listed as a au50 it wasn't and the rim bump means pcgs or NGC are out of the?. I ask the standard ? "is that the best you can do($495) on the price for me" and he goes sort of, I'll give you 20$ off($475). I reply ok deal. let me grab my wallet, I come back on the phone and they ask"could you send a check?". I go I would rather use my card( 1.5%back+points). They then go on a rant about how hard it is to replace coins (they had 8 75cc in stock) and the prices are going up next week in the price guide and they have 9 employes who need to get paid. So if I pay with a credit card I can't have the 20$ off ( 3% of 475 is $14.25) and I say ok tell you what I'll split the difference $485 shipped. THEY THEN SPEND A FULL MIN. talking it over laughing at me with me on speaker phone saying the poor ba$tard is fighting over $10 after they just went on how times are tough and every dollar counts and killed the deal over 14.25. I know it's there coin and they can charge what they want but I have never been so pissed at some one I was trying to hand over money to.
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Comments

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    Weather11amWeather11am Posts: 2,117 ✭✭✭
    So did you actually buy it after all that?
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    drwstr123drwstr123 Posts: 7,053 ✭✭✭✭✭
    Relax, it's the weekend. My policy is, "I can't get hurt by someone not taking my money". Mike
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    image
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    savoyspecialsavoyspecial Posts: 7,364 ✭✭✭✭
    poor customer service......you should have not completed the transaction in my opinion

    greg

    www.brunkauctions.com

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    crypto79crypto79 Posts: 8,623
    No I wouldn't buy the cure for cancer if I had a week to live from them, and true, better to find out before I pay who they are but. 2-3 people laughing at a customer while they're on speaker phone is a little much. Did want the coin though. Guess I'll keep looking
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    BarryBarry Posts: 10,100 ✭✭✭
    1. Long Island is NOT upstate NY.
    2. Learn the difference between THERE and THEIR. An Elementary School grammar error affects your credibility.
    3. Who do you think pays for your 1.5% back? Why should the seller double-discount you?
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    RYKRYK Posts: 35,800 ✭✭✭✭✭
    I have dealt with them in person a couple times and remember most of all that the Millers always participate in the YN programs and Mrs. Miller, in particular, has been very nice to my children. Therefore, I will defend their actions.

    When bargaining for a coin, it is proper form to discuss alternate means of payment (other than cash/check) prior to settling on the price. While you get 1.5% back from a credit card purchase, they lose 3% or so, and a considerate buyer is aware of this. Similarly, it is unfair to strike the "best price" and then start talking about layaway or "90 days same as cash" or whatever other terms.

    While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. Did you read the thread about the poor slob who visited Stack's yeasterday? image
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    MrHalfDimeMrHalfDime Posts: 3,440 ✭✭✭✭
    I have bought numerous coins from Miller's Mint over the years, and have always enjoyed the courteous service and pleasant attitude from Harry, Joan, and all of their employees. They have sent me many coins on approval, and have allowed me to sit at their table at numerous busy shows studying their extensive half dime inventory. I can only guess that there must be more to the story, or that perhaps Harry or Joan were not involved in this specific incident. It would be very unfair to indict a very respected, long term dealer solely on the basis of this one account.
    They that can give up essential Liberty to obtain a little temporary safety deserve neither Liberty nor safety. Benjamin Franklin
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    ScarsdaleCoinScarsdaleCoin Posts: 5,434 ✭✭✭✭✭
    I can see your point, but I can see their point as well.... by the way how do you know that they only pay 3% ???

    I think that the Millers have always been pretty fair with people and have a pretty good rep in the coin business....

    think you should have just sent them the check and saved the $20 bucks and not go so crazy on it...but heck what do I know


    Edit (there to their) so that some people might still take my advice for coins image
    Jon Lerner - Scarsdale Coin - www.CoinHelp.com
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    crypto79crypto79 Posts: 8,623


    << <i>1. Long Island is NOT upstate NY.
    2. Learn the difference between THERE and THEIR. An Elementary School grammar error affects your credibility.
    3. Who do you think pays for your 1.5% back? Why should the seller double-discount you? >>



    It's all some part of CANADA for all I care and I don't care what you think about my credibility or my speed typing. It's not perfect but it gets the point across. And the price wasn't the point if they had said I just can't go any lower on this, sorry thats fine. It's THEIR choice but that was standard back and forth negotiations and what would you say if you went to Macey's for a sale and they said were going to add 3%to the price because times are hard.
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    PlacidPlacid Posts: 11,299 ✭✭✭
    Maybe they didnt know speaker phone was on.
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    pontiacinfpontiacinf Posts: 8,915 ✭✭
    Harry Miller is a very upstanding and knowledgable guy.

    My few transactions were very pleasent to say the least.

    All I can say here is, if you do not like the terms, move on.
    image

    Go BIG or GO HOME. ©Bill
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    ScarsdaleCoinScarsdaleCoin Posts: 5,434 ✭✭✭✭✭
    Im a NY'er and we are not Canada.... also for what it is worth, I really think you need to modify your headline... Im not a attorney but what you are posting I believe to be libel
    Jon Lerner - Scarsdale Coin - www.CoinHelp.com
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    RYKRYK Posts: 35,800 ✭✭✭✭✭
    what would you say if you went to Macey's for a sale and they said were going to add 3%to the price because times are hard.

    Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works.
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    crypto79crypto79 Posts: 8,623
    There a big dealership I'm sure they have got it right more then they haven't but I asked what there best they could do and said deal. How else does one pay over the phone. And what in the world was so funny about splitting the difference when they backed tracked?
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    RYKRYK Posts: 35,800 ✭✭✭✭✭


    << <i>Im a NY'er and we are not Canada.... also for what it is worth, I really think you need to modify your headline... Im not a attorney but what you are posting I believe to be libel >>



    I would not worry about it. This thread does not seem to be hurting the Millers nearly as much as it is harming the OP.
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    ScarsdaleCoinScarsdaleCoin Posts: 5,434 ✭✭✭✭✭
    Oh come on RYK, you and I both go to the supermarket and when we buy milk we ask the clerk at checkout for a discount

    image
    Jon Lerner - Scarsdale Coin - www.CoinHelp.com
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    goose3goose3 Posts: 11,471 ✭✭✭


    << <i>Im a NY'er and we are not Canada.... also for what it is worth, I really think you need to modify your headline... Im not a attorney but what you are posting I believe to be libel >>




    ..but did you stay at a Holiday Inn Express last night?image
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    crypto79crypto79 Posts: 8,623


    << <i>what would you say if you went to Macey's for a sale and they said were going to add 3%to the price because times are hard.

    Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>



    That is a good counter but I never put a price out there I asked them what they felt was the best price for the coin they were welcome to come back full price and I would have most likely still taken it. How did they think I was going to pay over the phone when I asked for the price. And why would they assume cash? what % of all transactions are done in cash now days. And I said lets not for get after they said no all I did was try to split the difference and If you do the math they cleared more on the compromise then the cash deal
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    I didn't follow through on a transaction with a dealer last year as I couldn't get him to understand that me paying... $5K and getting free S/H or $4980 and $20 S/H was the same thing.

    I didn't ask for a discount, and was ready to go at $4980 fully shipped... I just couldn't get any love, and for less then the cost of a Pizza the negotiations where over.
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    RYKRYK Posts: 35,800 ✭✭✭✭✭
    How did they think I was going to pay over the phone.

    By mailing a check. That's how I usually pay.
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    coolestcoolest Posts: 2,281 ✭✭✭
    So far I have yet to meet a coin dealer from NY or NJ that had a shred of ethical decency. It is to the point now that if I see they are from one of those states I don't even bother looking at their inventory. Am I being unfair and harsh, or just wise?
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    ScarsdaleCoinScarsdaleCoin Posts: 5,434 ✭✭✭✭✭
    like the man said, some dealers have built S/H into the cost and others have not....

    that doesnt it make it right or wrong....its just the way the game is played

    and as one dealer here, I'll be the first to say that not every coin dealer is a great businessman
    Jon Lerner - Scarsdale Coin - www.CoinHelp.com
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    SeattleSlammerSeattleSlammer Posts: 10,123 ✭✭✭✭✭
    Broadstruck, man, $20 on $5K, that REALLY is splitting hairs
    image

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    BarryBarry Posts: 10,100 ✭✭✭


    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such.
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    << <i>

    << <i>what would you say if you went to Macey's for a sale and they said were going to add 3%to the price because times are hard.

    Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>



    That is a good counter but I never put a price out there I asked them what they felt was the best price for the coin they were welcome to come back full price and I would have most likely still taken it. How did they think I was going to pay over the phone when I asked for the price. And why would they assume cash? what % of all transactions are done in cash now days. And I said lets not for get after they said no all I did was try to split the difference and If you do the math they cleared more on the compromise then the cash deal >>



    Ever hear of the USPS??
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    crypto79crypto79 Posts: 8,623
    That is a good counter but I never put a price out there I asked them what they felt was the best price for the coin they were welcome to come back full price and I would have most likely still taken it. How did they think I was going to pay over the phone when I asked for the price. And why would they assume cash? what % of all transactions are done in cash now days. And I said lets not for get after they said no all I did was try to split the difference and If you do the math they cleared more on the compromise then the cash deal. As I said, It wasn't about the money just the respect.
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    MrHalfDimeMrHalfDime Posts: 3,440 ✭✭✭✭
    "So far I have yet to meet a coin dealer from NY or NJ that had a shred of ethical decency. It is to the point now that if I see they are from one of those states I don't even bother looking at their inventory. Am I being unfair and harsh, or just wise?"

    I'd go with unfair and harsh ............ or narrow minded ............ or maybe ignorant. To paint all dealers with the same, very broad brush does a disservice to both the dealers and to yourself.
    They that can give up essential Liberty to obtain a little temporary safety deserve neither Liberty nor safety. Benjamin Franklin
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    RYKRYK Posts: 35,800 ✭✭✭✭✭


    << <i>Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>



    Are you covering for Russ today? image
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    << <i>

    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>



    image
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    crypto79crypto79 Posts: 8,623


    << <i>

    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>



    You Sir, are an ass.
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    << <i>

    << <i>

    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>



    You Sir, are an ass. >>



    Go take a look in the mirror!image
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭


    << <i>Broadstruck, man, $20 on $5K, that REALLY is splitting hairs
    image >>



    I missed the coin at auction was already prepared to pay 30% more to get it...

    $20 was just a matter of principle, as when your talking to someone who's dense... your wallet stops wiggeling! image
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>

    << <i>

    << <i>Macy's is a large corporation, and they build credit card expenses into their pricing models. My guess is that a vast majority of purchases at Macy's are made with credit cards. If you see a sweater at Macy's and the price on the sticker is $100, would you inquire of the salesperson, if they will take $90 for it?

    Miller's Mint is a small business, owned by an individual, who quotes negotiable prices on the assumption that they are paid in cash. That's the way the coin business works. >>


    He's talking about the mom and pop shop, Macey's, not Macy*s, the department store. image



    << <i>While they were not courteous to you on the phone, they are from New York, and this is the kind of behavior I expect when dealing with New Yorkers. >>


    Watch it, you yunser! image

    Crypto79 probably speaks like he writes. He most likely came across as an ignoramus on the phone and was treated as such. >>



    You Sir, are an ass. >>



    image
    image...There's always time for coin collecting. image
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    BarryBarry Posts: 10,100 ✭✭✭


    << <i>Are you covering for Russ today? image >>



    image

    Does this answer your question?
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    SeattleSlammerSeattleSlammer Posts: 10,123 ✭✭✭✭✭
    where's the popcorn?



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    jfoot13jfoot13 Posts: 2,677 ✭✭✭
    I first did business with Harry at the Coinfest show.. He purchased several thousand dollars worth of varieties and was very fair and considerate.. after some numismatic chit chat he told me if I was in the Long Island area to stop in the shop and I could go through his buckets of warnickels for bullion looking for RPMs... I have nothing but good things to say about my experience with them....
    BTW while at the show I signed up to be put on his mailing list and the next month I saw most of the coins listed on it initially marked up about 33% and some dropped in price in following mailing so the pricing structure seems fair..
    If you can't swim you better stay in the boat.......
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    SwampboySwampboy Posts: 13,236 ✭✭✭✭✭
    100+

    "Inspiration exists, but it has to find you working" Pablo Picasso

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    RYKRYK Posts: 35,800 ✭✭✭✭✭
    And why would they assume cash?

    Because when you ask for the "best price", the assumption is that you are paying the best medium, which is cash. In the future, you might consider asking for the best price for a credit card purchase if you plan to pay with one.

    what % of all transactions are done in cash now days.

    All of my non-auction (eg ebay) coin purchases are paid by personal check.
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    dizzyfoxxdizzyfoxx Posts: 9,823 ✭✭✭


    << <i>100+ >>



    image 500+ image
    image...There's always time for coin collecting. image
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    BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    That whole speaker phone bit would have turned me off instantly! image
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
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    SwampboySwampboy Posts: 13,236 ✭✭✭✭✭


    << <i>

    << <i>100+ >>



    image 500+ image >>



    I defer to the Master Collector. image

    "Inspiration exists, but it has to find you working" Pablo Picasso

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    ScarsdaleCoinScarsdaleCoin Posts: 5,434 ✭✭✭✭✭
    Of course we are only getting one side of the coin ....yup 100+

    and I got a free plug for Coinfest

    doesnt get much better than this!!!

    PS: Coinfest is Nov 7,8,9

    150 dealers, 45,000 sq ft, Hilton Hotel, Major Auction,

    Won't say just yet, but if you think last year was cool.... you just wait!!!!! Coinfest
    Jon Lerner - Scarsdale Coin - www.CoinHelp.com
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    fcfc Posts: 12,805 ✭✭✭
    a dealer who cries about tough times in the last half decade of a coin
    boom sounds like a total loser to me. especially when you consider
    there is a customer on the phone when crying.

    probably ripped the coin for 300 and figures his 50% markup is just
    not good enough.

    i would also avoid dealers like this. they will hopefully crash and burn
    on their inventory shortly.
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    crypto79 has left the building.image




































    image
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    TavernTreasuresTavernTreasures Posts: 1,262 ✭✭✭


    << <i>
    2. Learn the difference between THERE and THEIR. An Elementary School grammar error affects your credibility.
    >>



    This may be the most constructive advice in this thread.
    Advanced collector of BREWERIANA. Early beer advertising (beer cans, tap knobs, foam scrapers, trays, tin signs, lithos, paper, etc)....My first love...U.S. COINS!
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    Althou it sounds like you were treated rudely when I think of Millers mint I remember Mrs. Miller giving
    my son a free coin at coinfest when he said hello and asked a couple well phrased questions.
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    fcfc Posts: 12,805 ✭✭✭


    << <i>

    << <i>
    2. Learn the difference between THERE and THEIR. An Elementary School grammar error affects your credibility.
    >>



    This may be the most constructive advice in this thread. >>



    no, just the most anal.
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    crypto79crypto79 Posts: 8,623
    First of all My masters is in math(your not the first one to make fun of my spreed typing or regular typing) if I was great at english most likely would have gone after a MBA instead. I never said the 495 was unfair, it's a type II 1875cc its more like a $750 coin. Just laughing at a customer after they have agreed to pay a price you quoted is wrong. That was my one and only point. Even after all of that, all I said after they got done having there fun and saying ok to the 485 was "I don't appreciate being laughed at and never mind on the coin". I came here to rant, instead of getting ugly on the phone and I get flamed. Why do I bother.
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    MrHalfDimeMrHalfDime Posts: 3,440 ✭✭✭✭
    I, too, am no attorney, but some of the comments here certainly border on libel. Some of you are completely trashing a dealer based upon one individual's very one sided account of a transaction. Having dealt with the Millers for many years, and many pleasant transactions, I would be loathe to publicly criticise them based upon this one account.

    Or maybe we should just take them out behind the barn and shoot 'em. After all, they are from New York, and as suggested, they probably ripped the coin from some unsuspecting little old lady, anyway.

    Tough crowd.
    They that can give up essential Liberty to obtain a little temporary safety deserve neither Liberty nor safety. Benjamin Franklin
This discussion has been closed.