@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
Did you use PayPal as payment? Maybe they tried to ship yesterday while the PayPal payment option was disabled from all accounts.
Did you call them yet to find out the issue? Please report back.
I am curious 🤔
Credit card payment. I called this morning and waited "on hold" for 30 minutes to no avail. I will have to try again this afternoon. One thing I should mention is that my issue is with the "W" ASE...not the "S".
@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
Did you use PayPal as payment? Maybe they tried to ship yesterday while the PayPal payment option was disabled from all accounts.
Did you call them yet to find out the issue? Please report back.
I am curious 🤔
Credit card payment. I called this morning and waited "on hold" for 30 minutes to no avail. I will have to try again this afternoon. One thing I should mention is that my issue is with the "W" ASE...not the "S".
Thank you for your feedback. It seems many of our members received the same email from the Mint this morning. There is a new Discussion dedicated to this subject😎
@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
Did you use PayPal as payment? Maybe they tried to ship yesterday while the PayPal payment option was disabled from all accounts.
Did you call them yet to find out the issue? Please report back.
I am curious 🤔
Credit card payment. I called this morning and waited "on hold" for 30 minutes to no avail. I will have to try again this afternoon. One thing I should mention is that my issue is with the "W" ASE...not the "S".
Thank you for your feedback. It seems many of our members received the same email from the Mint this morning. There is a new Discussion dedicated to this subject😎
It's a hold on the item that just requires that you call and verify that you still want it. A nuisance but no big deal.
@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
Did you use PayPal as payment? Maybe they tried to ship yesterday while the PayPal payment option was disabled from all accounts.
Did you call them yet to find out the issue? Please report back.
I am curious 🤔
Credit card payment. I called this morning and waited "on hold" for 30 minutes to no avail. I will have to try again this afternoon. One thing I should mention is that my issue is with the "W" ASE...not the "S".
"A nuisance" is a major understatement. As I stated before....I was on hold for 30 minutes this morning and had to give up my place in line due to a little thing CALLED LIFE!! I am currently trying to get through again and am presently at the 36 minute mark. Good Lord, their canned music is enough to drive a person insane. Their business model is absolutely insane...from start to finish.
I’m enrolled for one S mint proof. I’m going to make a stab at getting one of the reverse proof sets, then, other than for an annual business strike for my album, I will be getting out of the silver eagle business.
@santinidollar said:
I’m enrolled for one S mint proof. I’m going to make a stab at getting one of the reverse proof sets, then, other than for an annual business strike for my album, I will be getting out of the silver eagle business.
Yes sir exactly my plan 🤓
So glad I’m not a fan of the cropped eagle with the gimpy wing and cockeyed reverse lettering. Wow sorry didn’t know how much I didn’t like the new reverse. I will withhold final judgement until I see the reverse proof 🙀
@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
I received the same message. What the????? I ordered with my usual CC that I use at the Mint. The order still says processing in my account. Of course, totally impossible to reach anyone by phone. UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I received the same message. What the????? I ordered with my usual CC that I use at the Mint. The order still says processing in my account. Of course, totally impossible to reach anyone by phone. UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
@PipestonePete said:
I just received this email for my ASE order of 7/29. My order history shows it as "PROCESSING".
I received the same message. What the????? I ordered with my usual CC that I use at the Mint. The order still says processing in my account. Of course, totally impossible to reach anyone by phone. UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm at currently at 2 1/2 hours in on the waiting line.
bad business operations? you send out hundreds of emails, give people 2 days to "fix" the issue but put people on hold for 3 hours. how many will get cancelled, how many will make it? I don't know.
I also will mention that I called in on an order tat showed "Backorder" to get the automated response before I hit "0" to complain about first-in, first process not being followed....
try it... call in(after the crush is gone... maybe in 2 days) on a Morgan order that shows backorder... the automated response system says it's being processed and "will ship today"
the contractor is full of it for having these emails sent out and with only 2 days notice; it's another slap in the face to have the automated response say "ship today" on a backordered item.
Mint Director Ryder
US Mint Headquarters
801 9th Street, NW
Washington, D.C. 20220
MsMorrisine.....didn't you post Ryder's email address or contact info some time ago? If you still have it could you post it again or PM that to me?
The sad thing is when they answer after your 3 hour phone recording torture they will say everything is fine, but if you ask nicely they will resubmit the charge again for you.
Then if you wait you might be lucky and be asked to complete their survey which only takes another 15 minutes.
Well I finally got in after 3:34 minute wait and when the mint rep put me on hold to check into the order the connection went dead. Fortunately, the 214 minutes of listening to that lame music must have driven me somewhat mad as it all seems quite funny to me right now.
While waiting to fix your orders and writing your letter to the Mint you can always buy a couple of these low mintage 3-inch bronzes for ONLY $160 each. Remember to ask for a rare signed certificate while you are at it.
Dang that’s amazing 12:30am confirmation for 2021S ase🙀🙀🙀🙀🙀🙀🙀so painless so so normal 😁🤓
I’m so happy I could almost friggin’ cry. It’s a receipt charges showing. Wow!!
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
Did you see they are charging 60 bucks for the fedex mailer😄. WTH
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@Raufus said:
Why do I keep putting myself thru this?????
Found myself thinking the same thing as I grabbed my coffee, and got 'ready' at 11:45.......tried getting enrollment weeks and weeks ago, but they musta reached their limit on enrollments. I've got enrollments on every ASE product allowing it, don't know how I missed this one's enrollment, so, back to the battle> @originalsandman said:
@Raufus said:
Why do I keep putting myself thru this?????
Exactly! was asking myself the same thing.
Ditto....was late to the open enrollment party, so, ready for battle again.
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
Comments
Maybe but they are having trouble with producing what they advertised. They have really tied themselves in knots this time 😈
🎶 shout shout, let it all out 🎶
We still don't know what's in the Limited Edition silver proof set.
I bet it will be "limited" to another 100,000 or so. LOL
PS. Please make this thread Official, I keep looking for an official one, but I think this is really it
My US Mint Commemorative Medal Set
Credit card payment. I called this morning and waited "on hold" for 30 minutes to no avail. I will have to try again this afternoon.
One thing I should mention is that my issue is with the "W" ASE...not the "S".
There is another thread on this issue.
It can be fixed but you need to call.
It is because the coin went on unavailable/hold after you ordered, but then became available again. They need to reprocess the order and cc charge.
Thank you for your feedback. It seems many of our members received the same email from the Mint this morning. There is a new Discussion dedicated to this subject😎
It's a hold on the item that just requires that you call and verify that you still want it. A nuisance but no big deal.
"A nuisance" is a major understatement. As I stated before....I was on hold for 30 minutes this morning and had to give up my place in line due to a little thing CALLED LIFE!! I am currently trying to get through again and am presently at the 36 minute mark. Good Lord, their canned music is enough to drive a person insane. Their business model is absolutely insane...from start to finish.
I’m enrolled for one S mint proof. I’m going to make a stab at getting one of the reverse proof sets, then, other than for an annual business strike for my album, I will be getting out of the silver eagle business.
Yes sir exactly my plan 🤓
So glad I’m not a fan of the cropped eagle with the gimpy wing and cockeyed reverse lettering. Wow sorry didn’t know how much I didn’t like the new reverse. I will withhold final judgement until I see the reverse proof 🙀
🎶 shout shout, let it all out 🎶
I received the same message. What the????? I ordered with my usual CC that I use at the Mint. The order still says processing in my account. Of course, totally impossible to reach anyone by phone. UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
the thread on this issue:
https://forums.collectors.com/discussion/1061644/us-mint-unable-to-fill-order-age-ase-what-s-going-on-answer-on-first-comment
I'm at currently at 2 1/2 hours in on the waiting line.
WOW!!!
I truly hope that you are successful in resolving the issue !!!!
10 minutes shy of 3 hours right now. Disgraceful.
Where is the Sad emoji?
I'll let you know when you're down to 15 min left. I'm that far ahead of you.
Sure wish they'd change the recording....
I'll definitely be watching for that post....if that fricking music doesn't drive me insane first!!!
MsMorrisine.....didn't you post Ryder's email address or contact info some time ago? If you still have it could you post it again or PM that to me?
Fifteen min warning!
I just got the "issue" resolved. (they have to remove a faux hold on the CC.)
Ryder is a business man
profit
make money one each issue
bad business operations? you send out hundreds of emails, give people 2 days to "fix" the issue but put people on hold for 3 hours. how many will get cancelled, how many will make it? I don't know.
I also will mention that I called in on an order tat showed "Backorder" to get the automated response before I hit "0" to complain about first-in, first process not being followed....
try it... call in(after the crush is gone... maybe in 2 days) on a Morgan order that shows backorder... the automated response system says it's being processed and "will ship today"
the contractor is full of it for having these emails sent out and with only 2 days notice; it's another slap in the face to have the automated response say "ship today" on a backordered item.
Mint Director Ryder
US Mint Headquarters
801 9th Street, NW
Washington, D.C. 20220
The sad thing is when they answer after your 3 hour phone recording torture they will say everything is fine, but if you ask nicely they will resubmit the charge again for you.
Then if you wait you might be lucky and be asked to complete their survey which only takes another 15 minutes.
My US Mint Commemorative Medal Set
Well I finally got in after 3:34 minute wait and when the mint rep put me on hold to check into the order the connection went dead. Fortunately, the 214 minutes of listening to that lame music must have driven me somewhat mad as it all seems quite funny to me right now.
While waiting to fix your orders and writing your letter to the Mint you can always buy a couple of these low mintage 3-inch bronzes for ONLY $160 each. Remember to ask for a rare signed certificate while you are at it.
My US Mint Commemorative Medal Set
and another thing for the letter to the real Mint HQ
if they can send out an email about a "Hold" being placed on an order, they should send out an email (eventually) once the hold has been resolved.
Dang that’s amazing 12:30am confirmation for 2021S ase🙀🙀🙀🙀🙀🙀🙀so painless so so normal 😁🤓
I’m so happy I could almost friggin’ cry. It’s a receipt charges showing. Wow!!
🎶 shout shout, let it all out 🎶
Got my confirmation as well
My cards were charged at 11:13 pm on 8/11 and 1:37 am on 8/12. Orders processing but only one confirmation email.
Got the S. Information last night
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Not worth it to me, but y’all get after it:
Did you see they are charging 60 bucks for the fedex mailer😄. WTH
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
Best guesstimate will the 2021-S Proof Silver Eagle be a fast sell out?
Al
Yes I’m thinking 10 minutes but if it’s a cluster buster on the Mint’s side 30 minutes tops🤓🙀
🎶 shout shout, let it all out 🎶
Why do I keep putting myself thru this?????
Maybe in Limited Edition?
Exactly! was asking myself the same thing.
Found myself thinking the same thing as I grabbed my coffee, and got 'ready' at 11:45.......tried getting enrollment weeks and weeks ago, but they musta reached their limit on enrollments. I've got enrollments on every ASE product allowing it, don't know how I missed this one's enrollment, so, back to the battle> @originalsandman said:
Ditto....was late to the open enrollment party, so, ready for battle again.
because it makes it feel like your winning something
BINGO! Much easier than Tuesday...only had one 'page you are looking for...., second try, in like Flynn!
USM1100XXXX
In and out w 3 in less than 30 seconds; fastest purchasing experience I've had from the usm in quite a while.
Even got the order confirmation email before 11:01 hit.
Changed my mind. Not getting this from the Mint. Keeps bombing out and too many minted when they do the others in the Limited set.
My US Mint Commemorative Medal Set
2 minutes, i won 3
In and out before 12:01. amazingly quick.
We have an enrollment so should get these, but out of curiosity I logged in anyway. as of 11:03 the button changed from "Add to Bag" to "Backorder".
RIP Mom- 1932-2012
Got one today and one yesterday with enrollment.
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
confirmed!
almost immediately went to backorder. wow
There’s something lucky about using cell reception in a place like this. Order had no hangups whatsoever and was done at 12:01
The Channels in VA
He who knows he has enough is rich.
Order in @ 12:03, order # 11042XXX.
Got kicked around for a couple of minutes.