@Catbert said:
I will give it a little more time before I deregister my sets and transfer all my info to CACG's registry. Unfortunate, but necessary.
I'm also at that point, if they don't want to support me why should I support them.
Not another cent till this gets fixed, and if it doesn't I'll just move on to a company that will support me!
I just wonder if the top really knows what's going on. Maybe everyone should start sending emails to Stephanie Sabin and let her know directly what problems we're having, maybe her people are not telling her everything if anything.
I'm not ready to give up yet until I know that all people in charge at PCGS know about it and then if you don't want to fix it then I'll move on.
I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.
This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.
If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.
Thank you for considering our plea.
XXX XXXX aka Catbert on the PCGS U.S. Coins Forum
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.
This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.
If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.
I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.
This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.
If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.
Thank you for considering our plea.
XXX XXXX aka Catbert on the PCGS U.S. Coins Forum
@Catbert
Just wondering if Ms. Sabin has reached out to you with any comments either positively or negatively on the subject of CAC coins being added to the database.
Did Ms. Sabin even respond, at all?
I think nearly all email to upper management is blocked from queries like this. Try mailing a certified, paper letter if you really want to confuse them.
"Thank you for reaching out to us regarding your concerns with the PCGS Set Registry and the recognition of your CAC-approved coins. I completely understand your frustration, and I appreciate your patience as we work to address this matter.
We acknowledge that CAC-stickered coins are not always accurately represented in the Set Registry. This inconsistency is a significant concern for many collectors who rely on the registry to track and showcase their collections accurately.
While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.
I understand the importance of the CAC sticker to your collection and regret that it is not yet fully reflected in your rankings. However, please be assured that your high-quality CAC coins retain significant value in the marketplace, and many collectors and investors recognize their superior quality. We anticipate that future updates to the Set Registry will resolve these issues and provide better integration with CAC-approved coins.
In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future.
If you have any additional questions or if there is anything else I can assist you with, please do not hesitate to let me know. We genuinely value your involvement in the Set Registry and your trust in PCGS.
Thank you once again for your understanding. We look forward to continuing to support your numismatic journey."
While I appreciate a reply and an explanation, the letter reads like it was AI assisted, especially beginning with the 4th paragraph. I would be very surprised if the issue is resolved in the near term despite our complaints.
Edit to correct my last comment to be 4th paragraph, not 3rd.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
"Thank you for reaching out to us regarding your concerns...........
I would be very surprised if the issue is resolved in the near term despite our complaints.
I really appreciate the steps that you have gone thru to get a reply from Ms. Sabin.
At least we know that the uppity-ups do know that there are set collectors who are not pleased with the way issues are being addressed.
Again, time will tell if we are still being Yessed to death.
Please keep us updated if more information should arise.
Wayne
It would be nice if they had more specifics like a timeline. I suspect they've been "actively working" to fix it for quite some time, but based on what I know of software and databases, this kind of issues should take days or weeks to resolve, not months. I would hope that they would self impose a deadline to resolve this with plenty of time for 2024 registry awards. Not that I care about them, but if you're going to have an annual award program your system should support it.
I am not understanding this: "While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins"
For years now PCGS was adding CAC stickered coins to there database so we could add them to the PCGS CAC registry sets.
What has changed???
What does CAC NJ have to do with CACG virgina??? The pcgs does not allow CACG in the registry so why is this of concern?
And this: "In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future."
What???
Just do what you've been doing for forever, add the recently CAC sticked to the PCGS database and be done with it
The issue appears to be that the PCGS link to the CAC database was disrupted when the CAC database was updated to include CACG grading. That's how I read it.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
No Mike,
It is done.
Many of us are just tired with the responses that we receive after many many requests for info and when our issues will be fixed.
You know the 3 biggest lies we tell starting with the check is in the mail, I’ll call you and I won’t ….
Many here have followed these post(s) and they really need to show that they agree.
Strength is in power and numbers.
If enough members post their agreements, maybe we can get an honest answer.
Wayne
@alaura22 said:
I am not understanding this: "While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins"
For years now PCGS was adding CAC stickered coins to there database so we could add them to the PCGS CAC registry sets.
What has changed???
What does CAC NJ have to do with CACG virgina??? The pcgs does not allow CACG in the registry so why is this of concern?
And this: "In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future."
What???
Just do what you've been doing for forever, add the recently CAC sticked to the PCGS database and be done with it
If I'm missing something please tell me
It wouldn't be surprising to find out that the API to the database changed and thus PCGS must update their interface. Again, typically not a huge programming task but it does involve opening up the code which can open bigger cans of worms. Or it could just be that CAC and PCGS need to work out a new data sharing agreement. Someone should ask JA if he's aware of any reason on his end why this shouldn't work anymore. JA answers questions pretty openly and honestly.
We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.
Database issues would explain the lack of best-of-category flags as well.
From the way the letter is written, it sounds like they are doing a data migration; if so, ya don't want to rush them; it would be a real pain if we had to re-populate our sets.
In the meantime, hopefully, whatever they are doing will speed things up for next year and make the system more reliable.
We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.
Database issues would explain the lack of best-of-category flags as well.
From the way the letter is written, it sounds like they are doing a data migration; if so, ya don't want to rush them; it would be a real pain if we had to re-populate our sets.
In the meantime, hopefully, whatever they are doing will speed things up for next year and make the system more reliable.
But this is not a recent or new issue. It's been well over a year I beleive.
@ProofCollection said:
But this is not a recent or new issue. It's been well over a year I beleive.
In total agreement.
If they cannot even fix the minor issues, what then of the majors.
I am so done here,
I have moved my inventory else where.
I do not expect our issues to be resolved now or in the near future. Until they spend the money to quickly fix all issues, I am done here
You can agree or dis-agree but it is what it is.
Wayne
Just came across this thread as I myself have the same issue. After reading all of the prior posts I feel that our host does not care in the same fashion as we do, as it is our sets that are affected. I have been working on a CAC set for a while now and have a nice upgrade to that set which I cannot add. Frustrating to say the least. It DID add to my inventory and my set without CAC which is all good, but that's not what this thread is about. It is about PCGS getting off of their A**** and FIXING the problem. It has been too long...
@LeeBone said:
Just came across this thread as I myself have the same issue. After reading all of the prior posts I feel that our host does not care in the same fashion as we do, as it is our sets that are affected. I have been working on a CAC set for a while now and have a nice upgrade to that set which I cannot add. Frustrating to say the least. It DID add to my inventory and my set without CAC which is all good, but that's not what this thread is about. It is about PCGS getting off of their A**** and FIXING the problem. It has been too long...
I feel your pain
You have 1 coin
I have 7 coins!!!
Figured I'd send an email just to see if there had been any change in the status, here is what I received back...
Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.
Thanks for using the Set Registry, and have a great week!
@LeeBone said:
Figured I'd send an email just to see if there had been any change in the status, here is what I received back...
Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.
Thanks for using the Set Registry, and have a great week!
Emilio Gutierrez
Set Registry Coordinator
Set Registry
So yeah, nothing is getting done IMO.
You might want to take a look at the MyCollect site if you have not already.
At my last count, they have now created over 42 different CAC sets with more to come.
I have found that they respond to new set requests and message inquiries quickly.
I see a lot of familiar names from here now posting their sets there.
Wayne
@LeeBone said:
Figured I'd send an email just to see if there had been any change in the status, here is what I received back...
Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.
Thanks for using the Set Registry, and have a great week!
Emilio Gutierrez
Set Registry Coordinator
Set Registry
So yeah, nothing is getting done IMO.
You might want to take a look at the MyCollect site if you have not already.
At my last count, they have now created over 42 different CAC sets with more to come.
I have found that they respond to new set requests and message inquiries quickly.
I see a lot of familiar names from here now posting their sets there.
Wayne
I know it wasn't directed at me but I'm not interested in competing with NGC and other TPG coins or maintaining multiple registries.
@LeeBone said:
Figured I'd send an email just to see if there had been any change in the status, here is what I received back...
Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.
Thanks for using the Set Registry, and have a great week!
Emilio Gutierrez
Set Registry Coordinator
Set Registry
So yeah, nothing is getting done IMO.
You might want to take a look at the MyCollect site if you have not already.
At my last count, they have now created over 42 different CAC sets with more to come.
I have found that they respond to new set requests and message inquiries quickly.
I see a lot of familiar names from here now posting their sets there.
Wayne
I know it wasn't directed at me but I'm not interested in competing with NGC and other TPG coins or maintaining multiple registries.
Yes, you have made your point quite clear in prior posts.lol
I only mention these sites for those that are really unhappy here.
I have added all my inventory to other sites as a backup to Pcgs's just as a precaution if something else should suddenly happen or go wrong.
This way I am protecting my inventory, sets and most of all, my peace of mind.
On a side note, I do not have any CAC sets and own only one CAC coin.
Wish you the best in your endeavors.
Wayne
I am having issues even adding a non CAC coin to my "Complete U.S. Type Set". I added the coin to my inventory, but it will not allow me to add it to my registry set. Then to top it all off, when I click on the link to "Report a Cert That Should Match This Composite", I get this error shown below.
I get PCGS having trouble with adding CAC coins to PCGS Registry sets because it requires access to CAC's company website, but I don't get having trouble putting in just plain PCGS coins into ones PCGS Registry. That is just plain ridiculous!!!
@divecchia said:
I am having issues even adding a non CAC coin to my "Complete U.S. Type Set". I added the coin to my inventory, but it will not allow me to add it to my registry set. Then to top it all off, when I click on the link to "Report a Cert That Should Match This Composite", I get this error shown below.
I get PCGS having trouble with adding CAC coins to PCGS Registry sets because it requires access to CAC's company website, but I don't get having trouble putting in just plain PCGS coins into ones PCGS Registry. That is just plain ridiculous!!!
Donato
This has been an issue for over a week. I was able to get mine added by calling Emilio direct. They are "aware" of the problem.
The IT department is just not able to keep up and is in need of more company support.
By the way, MyCollect has absolutely no problem recognizing coins with CAC stickers! For coins added to their “regular” sets, coins with CAC stickers get extra points in their formulas.
Separately, they now have dozens of CAC Only sets. If MyCollect can easily recognize coins with CAC stickers, why can’t deep pocketed PCGS recognize coins with CAC stickers for the PCGS CAC only sets??????
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
@winesteven said:
By the way, MyCollect has absolutely no problem recognizing coins with CAC stickers! For coins added to their “regular” sets, coins with CAC stickers get extra points in their formulas.
Separately, they now have dozens of CAC Only sets. If MyColkect can easily recognize coins with CAC stickers, why can’t deep pocketed PCGS recognize coins with CAC stickers for the PCGS CAC only sets??????
Steve
I've speculated that CU is trying to improve its bottom line for a potential IPO. Also, CU has been allocating more capital to PSA and less to PCGS over the last 2-3 years. Either way, it's owned by Steve Cohen and his private equity fund. Private equity funds are notoriously stingy with their expenditures for portfolio companies.
My anecdotal experience is that it is EXTREMELY difficult to get a cent out of PCGS, even when they have admitted to botching things badly. I don't want to rehash publicly but I have had several very unpleasant experiences with PCGS errors/refunds/problem resolution the likes of which have never happened to me with ANY company.
While CU has deep pockets indeed, it's difficult for PCGS to reach down into those pockets when its arms have been amputated.
@DisneyFan said:
Just added a coin purchased with a CAC to my CAC set.
Still not able to add an owned coin that recently received a CAC to my CAC set.
Is PCGS still not acknowledging newly created CAC coins?
No, PCGS is still not updating their database for the recently stickered CAC coins.
Now what I do is when looking at a CAC coin, mostly what I buy, I check the CAC website and run the cert # to see if it is a legacy coin, if it isn't I probably won't bid or buy it.
Hey, it just took me 2+ plus weeks to get a coin released from the registry so I could add it
I really don't believe PCGS will ever get this fixed because it doesn't add to their bottom line
If the sellers and auction houses don't want to help us out with this problem they will lose business, from me anyway and I hope all of you that care will take my position
@DisneyFan said:
Just added a coin purchased with a CAC to my CAC set.
Still not able to add an owned coin that recently received a CAC to my CAC set.
Is PCGS still not acknowledging newly created CAC coins?
No, PCGS is still not updating their database for the recently stickered CAC coins.
Now what I do is when looking at a CAC coin, mostly what I buy, I check the CAC website and run the cert # to see if it is a legacy coin, if it isn't I probably won't bid or buy it.
Hey, it just took me 2+ plus weeks to get a coin released from the registry so I could add it
I really don't believe PCGS will ever get this fixed because it doesn't add to their bottom line
If the sellers and auction houses don't want to help us out with this problem they will lose business, from me anyway and I hope all of you that care will take my position
Thanks for the confirmation.
The coins I buy don't easily come up for sale even though they exist.. Most likely because owners prize what they have.
In the long run I believe the CACG Registry will dominate. The players are always looking for ways to prove their coins are better than others.
I received this today after contacting them about the CAC issue
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask.
Sincerely,
Ruben Tovar
Customer Care Representative
Customer Care
same old same old.......................
Was really looking for some progress but I guess not
@alaura22 said:
I received this today after contacting them about the CAC issue
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask.
Sincerely,
Ruben Tovar
Customer Care Representative
Customer Care
same old same old.......................
Yes, the "newly stickered" CAC issue has been brought to their attention about a full year ago.
A day without fine wine and working on your coin collection is like a day without sunshine!!!
Yeah Steve, as you know I like many others have been on this since the beginning. I just send them an email every once in a while to see if the lights are still on, the problem is that the lights are on but nobodies home!
As of today I've identified 5 coins in a GC auction that are CAC stickered and are not in the PCGS database. 1 of them is in a registry set. It will affect how or even if I bid on them.
The good thing is that over at MyCollect everything seems to work fine, all CAC stickered coins that were recently stickered are entered with no issues, go figure.
My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
@Catbert said:
My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.
My friend Cat - I probably agree, but then they should then just tell us that.
With that said though, since we see they have been completely ignoring other issues with the Registry, such as the Activity page not accessible for many of us (including me on two different platforms), not adding 2024 dated required coins to the composition of sets, not providing sufficient staffing to help Emilio deal with issues, so that the level of service can approach what it used to be for the Registry, etc., the point you raise could just be one like these others that they apparently just don't care about!
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
@Catbert said:
My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.
I wish it was that simple but it's part of a larger pattern of neglect and abandonment of features and functions that no longer work or are problematic site-wide. But hey, at least they have bigger offices now and a new way to submit coins.
Comments
I'm also at that point, if they don't want to support me why should I support them.
Not another cent till this gets fixed, and if it doesn't I'll just move on to a company that will support me!
I just wonder if the top really knows what's going on. Maybe everyone should start sending emails to Stephanie Sabin and let her know directly what problems we're having, maybe her people are not telling her everything if anything.
I'm not ready to give up yet until I know that all people in charge at PCGS know about it and then if you don't want to fix it then I'll move on.
Mike
My Indians
Danco Set
Just sent:
Hello Ms. Sabin -
I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.
I refer you to a thread here as an example:
https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins/p1
This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.
If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.
Thank you for considering our plea.
XXX XXXX aka Catbert on the PCGS U.S. Coins Forum
"Got a flaming heart, can't get my fill"
I like that you signed it with kisses.
@Catbert
Just wondering if Ms. Sabin has reached out to you with any comments either positively or negatively on the subject of CAC coins being added to the database.
Did Ms. Sabin even respond, at all?
Mike
My Indians
Danco Set
No. Guessing my email went into a spam folder or, just as likely, ignored.
"Got a flaming heart, can't get my fill"
Same email sent yesterday to Mike West, COO.
"Got a flaming heart, can't get my fill"
I think nearly all email to upper management is blocked from queries like this. Try mailing a certified, paper letter if you really want to confuse them.
My US Mint Commemorative Medal Set
A reply from Ms. Sabin last night:
"Thank you for reaching out to us regarding your concerns with the PCGS Set Registry and the recognition of your CAC-approved coins. I completely understand your frustration, and I appreciate your patience as we work to address this matter.
We acknowledge that CAC-stickered coins are not always accurately represented in the Set Registry. This inconsistency is a significant concern for many collectors who rely on the registry to track and showcase their collections accurately.
While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.
I understand the importance of the CAC sticker to your collection and regret that it is not yet fully reflected in your rankings. However, please be assured that your high-quality CAC coins retain significant value in the marketplace, and many collectors and investors recognize their superior quality. We anticipate that future updates to the Set Registry will resolve these issues and provide better integration with CAC-approved coins.
In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future.
If you have any additional questions or if there is anything else I can assist you with, please do not hesitate to let me know. We genuinely value your involvement in the Set Registry and your trust in PCGS.
Thank you once again for your understanding. We look forward to continuing to support your numismatic journey."
While I appreciate a reply and an explanation, the letter reads like it was AI assisted, especially beginning with the 4th paragraph. I would be very surprised if the issue is resolved in the near term despite our complaints.
Edit to correct my last comment to be 4th paragraph, not 3rd.
"Got a flaming heart, can't get my fill"
@Catbert
I know the Sabin response was not what we were hoping for, because we just want the issues 'fixed'.
Notwithstanding, I want to acknowledge your efforts to 'elevate' the issue. Thanks for reaching out to the PCGS execs.
I really appreciate the steps that you have gone thru to get a reply from Ms. Sabin.
At least we know that the uppity-ups do know that there are set collectors who are not pleased with the way issues are being addressed.
Again, time will tell if we are still being Yessed to death.
Please keep us updated if more information should arise.
Wayne
Kennedys are my quest...
It would be nice if they had more specifics like a timeline. I suspect they've been "actively working" to fix it for quite some time, but based on what I know of software and databases, this kind of issues should take days or weeks to resolve, not months. I would hope that they would self impose a deadline to resolve this with plenty of time for 2024 registry awards. Not that I care about them, but if you're going to have an annual award program your system should support it.
I am not understanding this:
"While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins"
For years now PCGS was adding CAC stickered coins to there database so we could add them to the PCGS CAC registry sets.
What has changed???
What does CAC NJ have to do with CACG virgina??? The pcgs does not allow CACG in the registry so why is this of concern?
And this:
"In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future."
What???
Just do what you've been doing for forever, add the recently CAC sticked to the PCGS database and be done with it
If I'm missing something please tell me
Mike
My Indians
Danco Set
The issue appears to be that the PCGS link to the CAC database was disrupted when the CAC database was updated to include CACG grading. That's how I read it.
"Got a flaming heart, can't get my fill"
I do believe that this is an issue that will go on for a very long time.
To me the ship had sunk.
Wayne
Kennedys are my quest...
Wayne
I'll never give up!
Mike
My Indians
Danco Set
No Mike,
It is done.
Many of us are just tired with the responses that we receive after many many requests for info and when our issues will be fixed.
You know the 3 biggest lies we tell starting with the check is in the mail, I’ll call you and I won’t ….
Many here have followed these post(s) and they really need to show that they agree.
Strength is in power and numbers.
If enough members post their agreements, maybe we can get an honest answer.
Wayne
Kennedys are my quest...
It wouldn't be surprising to find out that the API to the database changed and thus PCGS must update their interface. Again, typically not a huge programming task but it does involve opening up the code which can open bigger cans of worms. Or it could just be that CAC and PCGS need to work out a new data sharing agreement. Someone should ask JA if he's aware of any reason on his end why this shouldn't work anymore. JA answers questions pretty openly and honestly.
Heck if I could remember my log in I would have already deleted my sets😂
Martin
We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.
Database issues would explain the lack of best-of-category flags as well.
From the way the letter is written, it sounds like they are doing a data migration; if so, ya don't want to rush them; it would be a real pain if we had to re-populate our sets.
In the meantime, hopefully, whatever they are doing will speed things up for next year and make the system more reliable.
But this is not a recent or new issue. It's been well over a year I beleive.
In total agreement.
If they cannot even fix the minor issues, what then of the majors.
I am so done here,
I have moved my inventory else where.
I do not expect our issues to be resolved now or in the near future. Until they spend the money to quickly fix all issues, I am done here
You can agree or dis-agree but it is what it is.
Wayne
Kennedys are my quest...
.
Kennedys are my quest...
I've moved all my inventory elsewhere as well, namely CAC and MyCollect. I'm done with the PCGS Registry.
Just came across this thread as I myself have the same issue. After reading all of the prior posts I feel that our host does not care in the same fashion as we do, as it is our sets that are affected. I have been working on a CAC set for a while now and have a nice upgrade to that set which I cannot add. Frustrating to say the least. It DID add to my inventory and my set without CAC which is all good, but that's not what this thread is about. It is about PCGS getting off of their A**** and FIXING the problem. It has been too long...
I feel your pain
You have 1 coin
I have 7 coins!!!
Mike
My Indians
Danco Set
Figured I'd send an email just to see if there had been any change in the status, here is what I received back...
Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.
Thanks for using the Set Registry, and have a great week!
Emilio Gutierrez
Set Registry Coordinator
Set Registry
So yeah, nothing is getting done IMO.
Has anyone asked CAC what their side of the story is?
I posted a thread over on the CAC boards but CAC did not participate. Other members stated that it sounded like a PCGS problem.
"Got a flaming heart, can't get my fill"
You might want to take a look at the MyCollect site if you have not already.
At my last count, they have now created over 42 different CAC sets with more to come.
I have found that they respond to new set requests and message inquiries quickly.
I see a lot of familiar names from here now posting their sets there.
Wayne
Kennedys are my quest...
My sets are over at CACG now. Need to decide when to delete them here.
Edit: since I can't update them.
"Got a flaming heart, can't get my fill"
I know it wasn't directed at me but I'm not interested in competing with NGC and other TPG coins or maintaining multiple registries.
Yes, you have made your point quite clear in prior posts.lol
I only mention these sites for those that are really unhappy here.
I have added all my inventory to other sites as a backup to Pcgs's just as a precaution if something else should suddenly happen or go wrong.
This way I am protecting my inventory, sets and most of all, my peace of mind.
On a side note, I do not have any CAC sets and own only one CAC coin.
Wish you the best in your endeavors.
Wayne
Kennedys are my quest...
I am having issues even adding a non CAC coin to my "Complete U.S. Type Set". I added the coin to my inventory, but it will not allow me to add it to my registry set. Then to top it all off, when I click on the link to "Report a Cert That Should Match This Composite", I get this error shown below.
I get PCGS having trouble with adding CAC coins to PCGS Registry sets because it requires access to CAC's company website, but I don't get having trouble putting in just plain PCGS coins into ones PCGS Registry. That is just plain ridiculous!!!
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
Successful transactions: Shrub68 (Jim), MWallace (Mike)
This has been an issue for over a week. I was able to get mine added by calling Emilio direct. They are "aware" of the problem.
The IT department is just not able to keep up and is in need of more company support.
My US Mint Commemorative Medal Set
By the way, MyCollect has absolutely no problem recognizing coins with CAC stickers! For coins added to their “regular” sets, coins with CAC stickers get extra points in their formulas.
Separately, they now have dozens of CAC Only sets. If MyCollect can easily recognize coins with CAC stickers, why can’t deep pocketed PCGS recognize coins with CAC stickers for the PCGS CAC only sets??????
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
I've speculated that CU is trying to improve its bottom line for a potential IPO. Also, CU has been allocating more capital to PSA and less to PCGS over the last 2-3 years. Either way, it's owned by Steve Cohen and his private equity fund. Private equity funds are notoriously stingy with their expenditures for portfolio companies.
My anecdotal experience is that it is EXTREMELY difficult to get a cent out of PCGS, even when they have admitted to botching things badly. I don't want to rehash publicly but I have had several very unpleasant experiences with PCGS errors/refunds/problem resolution the likes of which have never happened to me with ANY company.
While CU has deep pockets indeed, it's difficult for PCGS to reach down into those pockets when its arms have been amputated.
chopmarkedtradedollars.com
Just added a coin purchased with a CAC to my CAC set.
Still not able to add an owned coin that recently received a CAC to my CAC set.
Is PCGS still not acknowledging newly created CAC coins?
No.
"Got a flaming heart, can't get my fill"
No, PCGS is still not updating their database for the recently stickered CAC coins.
Now what I do is when looking at a CAC coin, mostly what I buy, I check the CAC website and run the cert # to see if it is a legacy coin, if it isn't I probably won't bid or buy it.
Hey, it just took me 2+ plus weeks to get a coin released from the registry so I could add it
I really don't believe PCGS will ever get this fixed because it doesn't add to their bottom line
If the sellers and auction houses don't want to help us out with this problem they will lose business, from me anyway and I hope all of you that care will take my position
Mike
My Indians
Danco Set
Thanks for the confirmation.
The coins I buy don't easily come up for sale even though they exist.. Most likely because owners prize what they have.
In the long run I believe the CACG Registry will dominate. The players are always looking for ways to prove their coins are better than others.
I received this today after contacting them about the CAC issue
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask.
Sincerely,
Ruben Tovar
Customer Care Representative
Customer Care
same old same old.......................
Was really looking for some progress but I guess not
Mike
My Indians
Danco Set
Yes, the "newly stickered" CAC issue has been brought to their attention about a full year ago.
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Yeah Steve, as you know I like many others have been on this since the beginning. I just send them an email every once in a while to see if the lights are still on, the problem is that the lights are on but nobodies home!
As of today I've identified 5 coins in a GC auction that are CAC stickered and are not in the PCGS database. 1 of them is in a registry set. It will affect how or even if I bid on them.
The good thing is that over at MyCollect everything seems to work fine, all CAC stickered coins that were recently stickered are entered with no issues, go figure.
Mike
My Indians
Danco Set
Yup, continued frustration with a problem that could be fixed if cared about enough IMO
My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.
"Got a flaming heart, can't get my fill"
My friend Cat - I probably agree, but then they should then just tell us that.
With that said though, since we see they have been completely ignoring other issues with the Registry, such as the Activity page not accessible for many of us (including me on two different platforms), not adding 2024 dated required coins to the composition of sets, not providing sufficient staffing to help Emilio deal with issues, so that the level of service can approach what it used to be for the Registry, etc., the point you raise could just be one like these others that they apparently just don't care about!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
I wish it was that simple but it's part of a larger pattern of neglect and abandonment of features and functions that no longer work or are problematic site-wide. But hey, at least they have bigger offices now and a new way to submit coins.