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Registry sets with CAC still aren’t accepting new coins

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  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    @Catbert said:
    I will give it a little more time before I deregister my sets and transfer all my info to CACG's registry. Unfortunate, but necessary.

    I'm also at that point, if they don't want to support me why should I support them.
    Not another cent till this gets fixed, and if it doesn't I'll just move on to a company that will support me!
    I just wonder if the top really knows what's going on. Maybe everyone should start sending emails to Stephanie Sabin and let her know directly what problems we're having, maybe her people are not telling her everything if anything.
    I'm not ready to give up yet until I know that all people in charge at PCGS know about it and then if you don't want to fix it then I'll move on.

  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    @Catbert said:
    Just sent:

    Hello Ms. Sabin -

    I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.

    I refer you to a thread here as an example:

    https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins/p1

    This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.

    If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.

    Thank you for considering our plea.

    XXX XXXX aka Catbert on the PCGS U.S. Coins Forum

    I like that you signed it with kisses.

  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    @Catbert said:
    Just sent:

    Hello Ms. Sabin -

    I am writing out of frustration as a long term PCGS coin registry member. There are many like me who believe that the coin registry maintenance has declined perhaps due to personnel changes or other business priorities. The problem with ignoring these issues within the collecting community is that it reflects poorly on your company, especially when complaints continue to be unresolved. Many of us feel that we have no choice but to leave the PCGS registry and join another registry that will be responsive to reasonable requests.

    I refer you to a thread here as an example:

    https://forums.collectors.com/discussion/1105533/registry-sets-with-cac-still-aren-t-accepting-new-coins/p1

    This thread was created by me after reaching out to PCGS to seek resolution. Even another forum member has communicated that he knows how to solve the problem (see thread) who has overcome the issue at the MyCollect website. He is an website administrator there and is also a long time PCGS forum member.

    If PCGS has made a decision to not support CAC registry sets, then that should be communicated rather than keeping interested registry members unable to update their sets.

    Thank you for considering our plea.

    XXX XXXX aka Catbert on the PCGS U.S. Coins Forum

    @Catbert
    Just wondering if Ms. Sabin has reached out to you with any comments either positively or negatively on the subject of CAC coins being added to the database.
    Did Ms. Sabin even respond, at all?

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    No. Guessing my email went into a spam folder or, just as likely, ignored.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    Same email sent yesterday to Mike West, COO.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • GoldminersGoldminers Posts: 4,261 ✭✭✭✭✭

    I think nearly all email to upper management is blocked from queries like this. Try mailing a certified, paper letter if you really want to confuse them.

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭
    edited November 20, 2024 3:00PM

    A reply from Ms. Sabin last night:

    "Thank you for reaching out to us regarding your concerns with the PCGS Set Registry and the recognition of your CAC-approved coins. I completely understand your frustration, and I appreciate your patience as we work to address this matter.
    We acknowledge that CAC-stickered coins are not always accurately represented in the Set Registry. This inconsistency is a significant concern for many collectors who rely on the registry to track and showcase their collections accurately.

    While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.

    I understand the importance of the CAC sticker to your collection and regret that it is not yet fully reflected in your rankings. However, please be assured that your high-quality CAC coins retain significant value in the marketplace, and many collectors and investors recognize their superior quality. We anticipate that future updates to the Set Registry will resolve these issues and provide better integration with CAC-approved coins.

    In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future.

    If you have any additional questions or if there is anything else I can assist you with, please do not hesitate to let me know. We genuinely value your involvement in the Set Registry and your trust in PCGS.

    Thank you once again for your understanding. We look forward to continuing to support your numismatic journey."

    While I appreciate a reply and an explanation, the letter reads like it was AI assisted, especially beginning with the 4th paragraph. I would be very surprised if the issue is resolved in the near term despite our complaints.

    Edit to correct my last comment to be 4th paragraph, not 3rd.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • MetroDMetroD Posts: 2,268 ✭✭✭✭✭

    @Catbert

    I know the Sabin response was not what we were hoping for, because we just want the issues 'fixed'.

    Notwithstanding, I want to acknowledge your efforts to 'elevate' the issue. Thanks for reaching out to the PCGS execs. :)

  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    @Catbert said:
    A reply from Ms. Sabin last night:

    "Thank you for reaching out to us regarding your concerns...........

    I would be very surprised if the issue is resolved in the near term despite our complaints.

    I really appreciate the steps that you have gone thru to get a reply from Ms. Sabin.
    At least we know that the uppity-ups do know that there are set collectors who are not pleased with the way issues are being addressed.
    Again, time will tell if we are still being Yessed to death.
    Please keep us updated if more information should arise.
    Wayne

    Kennedys are my quest...

  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    I am not understanding this:
    "While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins"

    For years now PCGS was adding CAC stickered coins to there database so we could add them to the PCGS CAC registry sets.
    What has changed???
    What does CAC NJ have to do with CACG virgina??? The pcgs does not allow CACG in the registry so why is this of concern?

    And this:
    "In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future."
    What???
    Just do what you've been doing for forever, add the recently CAC sticked to the PCGS database and be done with it

    If I'm missing something please tell me

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    The issue appears to be that the PCGS link to the CAC database was disrupted when the CAC database was updated to include CACG grading. That's how I read it.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    I do believe that this is an issue that will go on for a very long time.
    To me the ship had sunk.
    Wayne

    Kennedys are my quest...

  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    @WAYNEAS said:
    I do believe that this is an issue that will go on for a very long time.
    To me the ship had sunk.
    Wayne

    Wayne
    I'll never give up!

  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    No Mike,
    It is done.
    Many of us are just tired with the responses that we receive after many many requests for info and when our issues will be fixed.
    You know the 3 biggest lies we tell starting with the check is in the mail, I’ll call you and I won’t ….
    Many here have followed these post(s) and they really need to show that they agree.
    Strength is in power and numbers.
    If enough members post their agreements, maybe we can get an honest answer.
    Wayne

    Kennedys are my quest...

  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    @alaura22 said:
    I am not understanding this:
    "While the PCGS Set Registry currently does not integrate CAC stickers in the manner that many collectors expect, I want to assure you that we are actively working to improve this feature. This situation arose when CACG was established, and the CAC-approved coins were transitioned under the Virginia system. We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins"

    For years now PCGS was adding CAC stickered coins to there database so we could add them to the PCGS CAC registry sets.
    What has changed???
    What does CAC NJ have to do with CACG virgina??? The pcgs does not allow CACG in the registry so why is this of concern?

    And this:
    "In the meantime, I encourage you to continue confidently building your collection. We will let you know of any changes to the registry that may enhance the recognition of CAC-approved coins in the future."
    What???
    Just do what you've been doing for forever, add the recently CAC sticked to the PCGS database and be done with it

    If I'm missing something please tell me

    It wouldn't be surprising to find out that the API to the database changed and thus PCGS must update their interface. Again, typically not a huge programming task but it does involve opening up the code which can open bigger cans of worms. Or it could just be that CAC and PCGS need to work out a new data sharing agreement. Someone should ask JA if he's aware of any reason on his end why this shouldn't work anymore. JA answers questions pretty openly and honestly.

  • MartinMartin Posts: 999 ✭✭✭✭✭

    Heck if I could remember my log in I would have already deleted my sets😂

    Martin

  • RonaldDayRonaldDay Posts: 109 ✭✭✭

    @Catbert said:
    A reply from Ms. Sabin last night:

    We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.

    Database issues would explain the lack of best-of-category flags as well.

    From the way the letter is written, it sounds like they are doing a data migration; if so, ya don't want to rush them; it would be a real pain if we had to re-populate our sets.

    In the meantime, hopefully, whatever they are doing will speed things up for next year and make the system more reliable.

  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    @RonaldDay said:

    @Catbert said:
    A reply from Ms. Sabin last night:

    We are encountering ongoing challenges with both CACG and PCGS backend databases, which are causing the current discrepancies with recently stickered coins.

    Database issues would explain the lack of best-of-category flags as well.

    From the way the letter is written, it sounds like they are doing a data migration; if so, ya don't want to rush them; it would be a real pain if we had to re-populate our sets.

    In the meantime, hopefully, whatever they are doing will speed things up for next year and make the system more reliable.

    But this is not a recent or new issue. It's been well over a year I beleive.

  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    @ProofCollection said:
    But this is not a recent or new issue. It's been well over a year I beleive.

    In total agreement.
    If they cannot even fix the minor issues, what then of the majors.
    I am so done here,
    I have moved my inventory else where.
    I do not expect our issues to be resolved now or in the near future. Until they spend the money to quickly fix all issues, I am done here
    You can agree or dis-agree but it is what it is.
    Wayne

    Kennedys are my quest...

  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    .

    Kennedys are my quest...

  • giorgio11giorgio11 Posts: 3,926 ✭✭✭✭✭

    I've moved all my inventory elsewhere as well, namely CAC and MyCollect. I'm done with the PCGS Registry.

    VDBCoins.com Our Registry Sets Many successful BSTs; pls ask.
  • LeeBoneLeeBone Posts: 4,522 ✭✭✭✭✭

    Just came across this thread as I myself have the same issue. After reading all of the prior posts I feel that our host does not care in the same fashion as we do, as it is our sets that are affected. I have been working on a CAC set for a while now and have a nice upgrade to that set which I cannot add. Frustrating to say the least. It DID add to my inventory and my set without CAC which is all good, but that's not what this thread is about. It is about PCGS getting off of their A**** and FIXING the problem. It has been too long...

  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    @LeeBone said:
    Just came across this thread as I myself have the same issue. After reading all of the prior posts I feel that our host does not care in the same fashion as we do, as it is our sets that are affected. I have been working on a CAC set for a while now and have a nice upgrade to that set which I cannot add. Frustrating to say the least. It DID add to my inventory and my set without CAC which is all good, but that's not what this thread is about. It is about PCGS getting off of their A**** and FIXING the problem. It has been too long...

    I feel your pain
    You have 1 coin
    I have 7 coins!!!

  • LeeBoneLeeBone Posts: 4,522 ✭✭✭✭✭

    Figured I'd send an email just to see if there had been any change in the status, here is what I received back...

    Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.

    Thanks for using the Set Registry, and have a great week!

    Emilio Gutierrez

    Set Registry Coordinator
    Set Registry

    So yeah, nothing is getting done IMO.

  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    Has anyone asked CAC what their side of the story is?

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    I posted a thread over on the CAC boards but CAC did not participate. Other members stated that it sounded like a PCGS problem.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    @LeeBone said:
    Figured I'd send an email just to see if there had been any change in the status, here is what I received back...

    Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.

    Thanks for using the Set Registry, and have a great week!

    Emilio Gutierrez

    Set Registry Coordinator
    Set Registry

    So yeah, nothing is getting done IMO.

    You might want to take a look at the MyCollect site if you have not already.
    At my last count, they have now created over 42 different CAC sets with more to come.
    I have found that they respond to new set requests and message inquiries quickly.
    I see a lot of familiar names from here now posting their sets there.
    Wayne

    Kennedys are my quest...

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭
    edited December 16, 2024 10:53AM

    My sets are over at CACG now. Need to decide when to delete them here.

    Edit: since I can't update them.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    @WAYNEAS said:

    @LeeBone said:
    Figured I'd send an email just to see if there had been any change in the status, here is what I received back...

    Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.

    Thanks for using the Set Registry, and have a great week!

    Emilio Gutierrez

    Set Registry Coordinator
    Set Registry

    So yeah, nothing is getting done IMO.

    You might want to take a look at the MyCollect site if you have not already.
    At my last count, they have now created over 42 different CAC sets with more to come.
    I have found that they respond to new set requests and message inquiries quickly.
    I see a lot of familiar names from here now posting their sets there.
    Wayne

    I know it wasn't directed at me but I'm not interested in competing with NGC and other TPG coins or maintaining multiple registries.

  • WAYNEASWAYNEAS Posts: 6,930 ✭✭✭✭✭

    @ProofCollection said:

    @WAYNEAS said:

    @LeeBone said:
    Figured I'd send an email just to see if there had been any change in the status, here is what I received back...

    Thank you for reaching out about this! Unfortunately, for now there is a software issue with our CAC sets that prevent many CAC certified coins from being allowed into our CAC specific sets. The higher ups are aware of the issue and are working on a solution, please stay tuned for an update as soon as we can.

    Thanks for using the Set Registry, and have a great week!

    Emilio Gutierrez

    Set Registry Coordinator
    Set Registry

    So yeah, nothing is getting done IMO.

    You might want to take a look at the MyCollect site if you have not already.
    At my last count, they have now created over 42 different CAC sets with more to come.
    I have found that they respond to new set requests and message inquiries quickly.
    I see a lot of familiar names from here now posting their sets there.
    Wayne

    I know it wasn't directed at me but I'm not interested in competing with NGC and other TPG coins or maintaining multiple registries.

    Yes, you have made your point quite clear in prior posts.lol
    I only mention these sites for those that are really unhappy here.
    I have added all my inventory to other sites as a backup to Pcgs's just as a precaution if something else should suddenly happen or go wrong.
    This way I am protecting my inventory, sets and most of all, my peace of mind.
    On a side note, I do not have any CAC sets and own only one CAC coin.
    Wish you the best in your endeavors.
    Wayne

    Kennedys are my quest...

  • divecchiadivecchia Posts: 6,688 ✭✭✭✭✭

    I am having issues even adding a non CAC coin to my "Complete U.S. Type Set". I added the coin to my inventory, but it will not allow me to add it to my registry set. Then to top it all off, when I click on the link to "Report a Cert That Should Match This Composite", I get this error shown below.

    I get PCGS having trouble with adding CAC coins to PCGS Registry sets because it requires access to CAC's company website, but I don't get having trouble putting in just plain PCGS coins into ones PCGS Registry. That is just plain ridiculous!!!

    Donato

    Hobbyist & Collector (not an investor).
    Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set

    Successful transactions: Shrub68 (Jim), MWallace (Mike)
  • GoldminersGoldminers Posts: 4,261 ✭✭✭✭✭
    edited December 23, 2024 5:11AM

    @divecchia said:
    I am having issues even adding a non CAC coin to my "Complete U.S. Type Set". I added the coin to my inventory, but it will not allow me to add it to my registry set. Then to top it all off, when I click on the link to "Report a Cert That Should Match This Composite", I get this error shown below.

    I get PCGS having trouble with adding CAC coins to PCGS Registry sets because it requires access to CAC's company website, but I don't get having trouble putting in just plain PCGS coins into ones PCGS Registry. That is just plain ridiculous!!!

    Donato

    This has been an issue for over a week. I was able to get mine added by calling Emilio direct. They are "aware" of the problem.

    The IT department is just not able to keep up and is in need of more company support.

  • DisneyFanDisneyFan Posts: 2,302 ✭✭✭✭✭

    Just added a coin purchased with a CAC to my CAC set.

    Still not able to add an owned coin that recently received a CAC to my CAC set.

    Is PCGS still not acknowledging newly created CAC coins?

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    No.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    @DisneyFan said:
    Just added a coin purchased with a CAC to my CAC set.

    Still not able to add an owned coin that recently received a CAC to my CAC set.

    Is PCGS still not acknowledging newly created CAC coins?

    No, PCGS is still not updating their database for the recently stickered CAC coins.
    Now what I do is when looking at a CAC coin, mostly what I buy, I check the CAC website and run the cert # to see if it is a legacy coin, if it isn't I probably won't bid or buy it.
    Hey, it just took me 2+ plus weeks to get a coin released from the registry so I could add it
    I really don't believe PCGS will ever get this fixed because it doesn't add to their bottom line
    If the sellers and auction houses don't want to help us out with this problem they will lose business, from me anyway and I hope all of you that care will take my position

  • DisneyFanDisneyFan Posts: 2,302 ✭✭✭✭✭

    @alaura22 said:

    @DisneyFan said:
    Just added a coin purchased with a CAC to my CAC set.

    Still not able to add an owned coin that recently received a CAC to my CAC set.

    Is PCGS still not acknowledging newly created CAC coins?

    No, PCGS is still not updating their database for the recently stickered CAC coins.
    Now what I do is when looking at a CAC coin, mostly what I buy, I check the CAC website and run the cert # to see if it is a legacy coin, if it isn't I probably won't bid or buy it.
    Hey, it just took me 2+ plus weeks to get a coin released from the registry so I could add it
    I really don't believe PCGS will ever get this fixed because it doesn't add to their bottom line
    If the sellers and auction houses don't want to help us out with this problem they will lose business, from me anyway and I hope all of you that care will take my position

    Thanks for the confirmation.

    The coins I buy don't easily come up for sale even though they exist.. Most likely because owners prize what they have.

    In the long run I believe the CACG Registry will dominate. The players are always looking for ways to prove their coins are better than others.

  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭
    edited March 12, 2025 11:14AM

    I received this today after contacting them about the CAC issue

    Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.

    Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask.

    Sincerely,
    Ruben Tovar

    Customer Care Representative
    Customer Care

    same old same old.......................
    Was really looking for some progress but I guess not

  • winestevenwinesteven Posts: 4,731 ✭✭✭✭✭

    @alaura22 said:
    I received this today after contacting them about the CAC issue

    Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.

    Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask.

    Sincerely,
    Ruben Tovar

    Customer Care Representative
    Customer Care

    same old same old.......................

    Yes, the "newly stickered" CAC issue has been brought to their attention about a full year ago.

    A day without fine wine and working on your coin collection is like a day without sunshine!!!

    My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
    https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
  • alaura22alaura22 Posts: 3,415 ✭✭✭✭✭

    Yeah Steve, as you know I like many others have been on this since the beginning. I just send them an email every once in a while to see if the lights are still on, the problem is that the lights are on but nobodies home!
    As of today I've identified 5 coins in a GC auction that are CAC stickered and are not in the PCGS database. 1 of them is in a registry set. It will affect how or even if I bid on them.
    The good thing is that over at MyCollect everything seems to work fine, all CAC stickered coins that were recently stickered are entered with no issues, go figure.

  • LeeBoneLeeBone Posts: 4,522 ✭✭✭✭✭

    Yup, continued frustration with a problem that could be fixed if cared about enough IMO

  • CatbertCatbert Posts: 7,439 ✭✭✭✭✭

    My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.

    Seated Half Society member #38
    "Got a flaming heart, can't get my fill"
  • winestevenwinesteven Posts: 4,731 ✭✭✭✭✭

    @Catbert said:
    My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.

    My friend Cat - I probably agree, but then they should then just tell us that.

    With that said though, since we see they have been completely ignoring other issues with the Registry, such as the Activity page not accessible for many of us (including me on two different platforms), not adding 2024 dated required coins to the composition of sets, not providing sufficient staffing to help Emilio deal with issues, so that the level of service can approach what it used to be for the Registry, etc., the point you raise could just be one like these others that they apparently just don't care about!

    Steve

    A day without fine wine and working on your coin collection is like a day without sunshine!!!

    My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
    https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
  • ProofCollectionProofCollection Posts: 6,596 ✭✭✭✭✭

    @Catbert said:
    My take is that PCGS is not addressing this issue because it involves a competitor. Thus, they are fine to let the CAC sets languish without regard for registry participants frustrations. If this is true, I wish they'd just delete the CAC sets and be transparent with their thinking.

    I wish it was that simple but it's part of a larger pattern of neglect and abandonment of features and functions that no longer work or are problematic site-wide. But hey, at least they have bigger offices now and a new way to submit coins.

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