@Barberian said:
It's amusing to me that the only way PCGS competes with CACG these days is to screw over PCGS's registry participants with CAC stickered coins.
Everything PCGS does tells me to dump PCGS and switch to CACG. PCGS-Hy's service and attention is the only exception.
Oh look! My third CACG coin has just arrived! It won't fit into my PCGS registry, but my PCGS coins, NGC coins, and my new CACG coin will fit nicely in CAC's registry.
At some point the advantage PCGS has by being the incumbent market leader and by having a more attractive website/interface will be fully squandered. I don't know where the point of no return is but it's an awful lot closer than it was 2 or 3 years ago.
And PCGS just doesn't care.
It took me three years and several submissions with poor TrueViews or misidentifications to get me to the point of considering dumping PCGS and switching to CACG. That's how highly I regarded PCGS and TrueView for decades. I just got tired with paying their fees and being disappointed with TrueViews so often once I started submitting coins.
Funny Funny Funny
I just received this email from PCGS
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask!
I sent them an email on 3-31-2025 and 2 months later they send me this
WHAT A JOKE
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask!
[...]
If you have any interest, I have taken the liberty of preparing a preliminary draft of a reply for you. It follows.
Thanks for the response, and your offer to entertain additional questions.
To the best of my knowledge, your customers have experienced issues with CAC recognition within the PCGS registry for (nearly a year)^. Consequently, it is rational that PCGS management and IT are aware of the issue, and are working on a solution. That said, at this point in the project, you must be familiar enough with the the situation to have an estimated timeline for fixing the issue (e.g., one month, six months, a year, or never due to some complication).
When do you expect this issue to be corrected?
^ - This is my best estimate based on this thread. If someone else has a better timeframe, and can document it, please provide it.
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask!
[...]
If you have any interest, I have taken the liberty of preparing a preliminary draft of a reply for you. It follows.
Thanks for the response, and your offer to entertain additional questions.
To the best of my knowledge, your customers have experienced issues with CAC recognition within the PCGS registry for (nearly a year)^. Consequently, it is rational that PCGS management and IT are aware of the issue, and are working on a solution. That said, at this point in the project, you must be familiar enough with the the situation to have an estimated timeline for fixing the issue (e.g., one month, six months, a year, or never due to some complication).
When do you expect this issue to be corrected?
^ - This is my best estimate based on this thread. If someone else has a better timeframe, and can document it, please provide it.
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
@alaura22 said:
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
We don't know that it's a fee issue. That was errant speculation, IMO. I believe it's a programming issue as Todd Pollock stated (he asserted it's a fairly simple work around and he manages the MyCollect website).
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
@alaura22 said:
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
We don't know that it's a fee issue. That was errant speculation, IMO. I believe it's a programming issue as Todd Pollock stated (he asserted it's a fairly simple work around and he manages the MyCollect website).
I can't finf the thread but it was mentioned that it was because PCGS didn't want to pay CAC for the database
I'm so fed up I don't care what they do anymore
I'm happy over at MyCollect
Fee or not, if MyCollect got this "CAC stickered coins for CAC only sets" issue done quickly and easily, then why can't the programmers used by bigger and presumably financially stronger PCGS who may have been working on this issue eight hours a day, five days a week, for over a year or so, figure it out? Or maybe, just maybe, PCGS hasn't put much more than a nickel into having programmers solve this legitimate problem????? Nobody at PCGS has actually discussed this issue in over a year in a transparent way! Ugh!
Like many of you, I actually love PCGS and their Registry. I just wish they would be transparent and not silent. The few generic words they've put out are meaningless.
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
I doubt there is any fee. The use of the CAC database for the PCGS registry is a boost for CAC, something I would expect they would be happy to make available. The problem is clearly a lack of will to fix the issue by PCGS.
But on another note, my registry slots requests have been answered very timely lately.
Thought this was interesting. In this interview 3 weeks ago, PCGS president talks about how important the registry is and how they're committed to "refreshing the platform" and making it a better experience. If this is really the case, we're not seeing any evidence of this. https://youtu.be/JKyZVGOGjR0?si=z6hFnkFKFiS7ztDq&t=2349
@ProofCollection said:
Thought this was interesting. In this interview 3 weeks ago, PCGS president talks about how important the registry is and how they're committed to "refreshing the platform" and making it a better experience. If this is really the case, we're not seeing any evidence of this.
@alaura22 said:
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
Am I interpreting this right?..that if I were to send pictures of all of my PCGS CAC stickered coins front and back, (that they do not recognize as of present) would then recognize them for my Registry Sets??
@alaura22 said:
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
Am I interpreting this right?..that if I were to send pictures of all of my PCGS CAC stickered coins front and back, (that they do not recognize as of present) would then recognize them for my Registry Sets??
No.
To date, PCGS has been unwilling to manually check recently awarded CAC stickers for registry purposes. Instead, they continue to work on an automated 'fix', and have been for some time.
@alaura22 said:
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
Am I interpreting this right?..that if I were to send pictures of all of my PCGS CAC stickered coins front and back, (that they do not recognize as of present) would then recognize them for my Registry Sets??
There is no place to send the pics of the coins because they no one that cares about this. They let the CAC database fail and no recent CAC coins are in the database, if they are recent CAC you are out of luck
Just go over to MyCollect
I just found this statement in MY INVENTORY
Important Information
If you are having trouble with CAC stickers appearing on your Set Registry items, please email your CAC-stickered coin cert numbers and Set Registry username to pcgssetregistry@collectors.com.
Looks like PCGS is trying to resolve this issue!
Yesterday, I sent request for 4 updates to my CAC Indian Quarter Eagle set and got an acknowledgement that they could be added today for which I did! Finally!
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
@DisneyFan said:
I just found this statement in MY INVENTORY
Important Information
If you are having trouble with CAC stickers appearing on your Set Registry items, please email your CAC-stickered coin cert numbers and Set Registry username to pcgssetregistry@collectors.com.
Looks like PCGS is trying to resolve this issue!
@DisneyFan
What exactly did you have to provide?
I have 18 cac coins that need to be added in different CAC sets. Do I have to give them each set name or just my user name and the cert numbers
Thanks
UPDATE
I sent an email with all 18 coins that were not in the CAC database. I just sent the cert numbers and my user name.
About 15 minutes later I received an email from Hy telling me that all but one of my coins was ready to add to my sets.
He said that he was working on it yesterday going through my sets and was able to add them.
I just checked and 17 were able to be added and he said the last one will be ready to add tomorrow.
I am so glad that they were able to fix this problem
and thank Hy and the team for making this happen
@giorgio11 said:
Based on this, I just emailed PCGS to add three PCGS CAC Indian Head quarter eagles to my PCGS CAC-only set. We shall see. Thanks @DisneyFan
Kind regards,
George
Thanks very much to Hy at PCGS, finally, some actual help from them. I was able to add my CAC coins to my Indian quarter eagles set and while I was at it, I updated my digital album photos! (They are Trueviews of the coins that have them; I sincerely hope they stay there, but I wouldn't make a large bet on it.)
Glad to hear that the CAC coin issue(s) are finally being addressed.
I hope that all of the registry sets will be fixed soon.
Best of luck to all.
Wayne
Super Kudos and thanks to Hy and Emilio, as I have a new (Positive) "twist" to share:
Like you, I was thrilled last Wednesday when my friend @DisneyFan, shared with us this good news of the CAC Only sets getting fixed. Being I was tied up, I allocated Saturday morning to get this work started, with making the detailed lists as required. To start out, I have 15 CAC Only Sets, but fortunately, 11 of those were complete anyway, with only four sets needing work.
Here's the new twist:
After starting to make my detailed list of the 10 missing coins from those four sets, when I was about halfway through, I realized there was the bold hotlink notation on the left side - Add Coin. Whoa!!!! So instead of writing the email with all of that detail for each of the four sets and 10 coins, all I simply had to do was click on that hotlink and then click on the cert # of the coin(s) to be added! Yes, I double-checked afterwards, and the set Grades and Ratings match my regular "non-CAC required" sets!
So EITHER there is now some automation involved, so no email needs to be sent to fix it (at least in my case) OR Hy and/or Emilio know I'm heavily involved with CAC Only sets, and took the time to get those "missing CAC coins" preliminarily added to my sets, with me only needing to take that last quick and easy final step to add those coins!
Regardless, SUPER SUPER Thank You's and Kudos to the PCGS team involved in fixing this year-long problem!!!!
I'm now doing the Happy Dance!!!!!!!!
Steve
A day without fine wine and working on your coin collection is like a day without sunshine!!!
No need to worry, my PCGS Buffalo Nickels Basic Set, Circulation Strikes is tied in last place for #199. I bought the coin raw in 1968 and never got going with the rest of the set.
Like Steve said, the CAC sets had the ADD already there to load the coin. All the other sets that had the coin already loaded it updated the coins to say CAC
Wonderful job by Hy and the team
The one coin that wasn't in the 18 was added today so I was able to ADD that coin as well
I believe I all updated with all my CAC coins
WOW, just saw this update and am pleasantly surprised!
I have sent my own email out as of 5 minutes ago. I do understand that it is Sunday but look forward to hearing back within a day or two hopefully.
Would be great to add them to my sets finally...
@Catbert said:
That is indeed good news Steve, but not the case with my CAC seated halves set so I don't think automation has occurred.
@Catbert
I just sent in the list of cert numbers, and my user name. I didn't add all the othe information like set name and such.
I believe that Hy and others have been working on this in the backround so a lot of the coin certs I sent were already updated
Just go back and check all of your sets that are involved, maybe there is an ADD button
Good luck
@Catbert said:
That is indeed good news Steve, but not the case with my CAC seated halves set so I don't think automation has occurred.
@Catbert
I just sent in the list of cert numbers, and my user name. I didn't add all the othe information like set name and such.
I believe that Hy and others have been working on this in the backround so a lot of the coin certs I sent were already updated
Just go back and check all of your sets that are involved, maybe there is an ADD button
Good luck
Done so. Not yet. I should hear something from HY Monday or Tuesday with updating from my list sent.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
Comments
It took me three years and several submissions with poor TrueViews or misidentifications to get me to the point of considering dumping PCGS and switching to CACG. That's how highly I regarded PCGS and TrueView for decades. I just got tired with paying their fees and being disappointed with TrueViews so often once I started submitting coins.
Funny Funny Funny
I just received this email from PCGS
Thank you for reaching out about this. We are currently experiencing a software issue with our CAC sets that are preventing certain CAC coins from being added. Our management team and IT team are aware of the issue and are working on a solution.
Thank you for your patience and understanding. If you have any other questions, please don't hesitate to ask!
I sent them an email on 3-31-2025 and 2 months later they send me this
WHAT A JOKE
Mike
My Indians
Dansco Set
If you have any interest, I have taken the liberty of preparing a preliminary draft of a reply for you. It follows.
Thanks for the response, and your offer to entertain additional questions.
To the best of my knowledge, your customers have experienced issues with CAC recognition within the PCGS registry for (nearly a year)^. Consequently, it is rational that PCGS management and IT are aware of the issue, and are working on a solution. That said, at this point in the project, you must be familiar enough with the the situation to have an estimated timeline for fixing the issue (e.g., one month, six months, a year, or never due to some complication).
When do you expect this issue to be corrected?
^ - This is my best estimate based on this thread. If someone else has a better timeframe, and can document it, please provide it.
@MetroD
Feel free to send it off
Here
PCGS Set Registry
pcgssetregistry@collectors.com
I'm done
Mike
My Indians
Dansco Set
@MetroD No, it is not rational that they are working on it. If so, it would be fixed by now.
"Got a flaming heart, can't get my fill"
chopmarkedtradedollars.com
FWIW, I now have 16 coins that are CAC stickered that are NOT in the PCGS database
I can't wait till, IF THEY DO FIX TH PROBLEM, (which we all know is not a problem rater than not wanting to pay CAC) asking me to submit dated pictures of the front and back of each of the 16 coins just because THEY DIDN"T KEEP UP
Mike
My Indians
Dansco Set
We don't know that it's a fee issue. That was errant speculation, IMO. I believe it's a programming issue as Todd Pollock stated (he asserted it's a fairly simple work around and he manages the MyCollect website).
"Got a flaming heart, can't get my fill"
I can't finf the thread but it was mentioned that it was because PCGS didn't want to pay CAC for the database
I'm so fed up I don't care what they do anymore
I'm happy over at MyCollect
Mike
My Indians
Dansco Set
Yes, that was winesteven, but in my conversations with him, he admits this is speculation and not based upon any foundation.
"Got a flaming heart, can't get my fill"
Fee or not, if MyCollect got this "CAC stickered coins for CAC only sets" issue done quickly and easily, then why can't the programmers used by bigger and presumably financially stronger PCGS who may have been working on this issue eight hours a day, five days a week, for over a year or so, figure it out? Or maybe, just maybe, PCGS hasn't put much more than a nickel into having programmers solve this legitimate problem????? Nobody at PCGS has actually discussed this issue in over a year in a transparent way! Ugh!
Like many of you, I actually love PCGS and their Registry. I just wish they would be transparent and not silent. The few generic words they've put out are meaningless.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
I doubt there is any fee. The use of the CAC database for the PCGS registry is a boost for CAC, something I would expect they would be happy to make available. The problem is clearly a lack of will to fix the issue by PCGS.
But on another note, my registry slots requests have been answered very timely lately.
http://ProofCollection.Net
Thought this was interesting. In this interview 3 weeks ago, PCGS president talks about how important the registry is and how they're committed to "refreshing the platform" and making it a better experience. If this is really the case, we're not seeing any evidence of this.
https://youtu.be/JKyZVGOGjR0?si=z6hFnkFKFiS7ztDq&t=2349
http://ProofCollection.Net
https://forums.collectors.com/discussion/1113732/red-book-podcast-9-w-stephanie-sabin-pcgs-president
chopmarkedtradedollars.com
Am I interpreting this right?..that if I were to send pictures of all of my PCGS CAC stickered coins front and back, (that they do not recognize as of present) would then recognize them for my Registry Sets??
No.
To date, PCGS has been unwilling to manually check recently awarded CAC stickers for registry purposes. Instead, they continue to work on an automated 'fix', and have been for some time.
There is no place to send the pics of the coins because they no one that cares about this. They let the CAC database fail and no recent CAC coins are in the database, if they are recent CAC you are out of luck
Just go over to MyCollect
Mike
My Indians
Dansco Set
I just found this statement in MY INVENTORY
Important Information
If you are having trouble with CAC stickers appearing on your Set Registry items, please email your CAC-stickered coin cert numbers and Set Registry username to pcgssetregistry@collectors.com.
Looks like PCGS is trying to resolve this issue!
Based on this, I just emailed PCGS to add three PCGS CAC Indian Head quarter eagles to my PCGS CAC-only set. We shall see. Thanks @DisneyFan
Kind regards,
George
Yesterday, I sent request for 4 updates to my CAC Indian Quarter Eagle set and got an acknowledgement that they could be added today for which I did! Finally!
"Got a flaming heart, can't get my fill"
@DisneyFan
What exactly did you have to provide?
I have 18 cac coins that need to be added in different CAC sets. Do I have to give them each set name or just my user name and the cert numbers
Thanks
Mike
My Indians
Dansco Set
Name of set, coin date, slab serial number, user name
"Got a flaming heart, can't get my fill"
UPDATE
I sent an email with all 18 coins that were not in the CAC database. I just sent the cert numbers and my user name.
About 15 minutes later I received an email from Hy telling me that all but one of my coins was ready to add to my sets.
He said that he was working on it yesterday going through my sets and was able to add them.
I just checked and 17 were able to be added and he said the last one will be ready to add tomorrow.
I am so glad that they were able to fix this problem
and thank Hy and the team for making this happen
Mike
My Indians
Dansco Set
Sounds like they are manually updating the database to show the CAC status.
http://ProofCollection.Net
Now if I could only add my CACG coins.
You'll need to go to MyCollect for that, they accept CACG, NGC, Anacs, PCGS, even raw coins
I look forward to the competition
Mike
My Indians
Dansco Set
Thanks very much to Hy at PCGS, finally, some actual help from them. I was able to add my CAC coins to my Indian quarter eagles set and while I was at it, I updated my digital album photos! (They are Trueviews of the coins that have them; I sincerely hope they stay there, but I wouldn't make a large bet on it.)
Glad to hear that the CAC coin issue(s) are finally being addressed.
I hope that all of the registry sets will be fixed soon.
Best of luck to all.
Wayne
Kennedys are my quest...
Yep, an interim solution at best, but at least we have an avenue to resolve.
"Got a flaming heart, can't get my fill"
Super Kudos and thanks to Hy and Emilio, as I have a new (Positive) "twist" to share:
Like you, I was thrilled last Wednesday when my friend @DisneyFan, shared with us this good news of the CAC Only sets getting fixed. Being I was tied up, I allocated Saturday morning to get this work started, with making the detailed lists as required. To start out, I have 15 CAC Only Sets, but fortunately, 11 of those were complete anyway, with only four sets needing work.
Here's the new twist:
After starting to make my detailed list of the 10 missing coins from those four sets, when I was about halfway through, I realized there was the bold hotlink notation on the left side - Add Coin. Whoa!!!! So instead of writing the email with all of that detail for each of the four sets and 10 coins, all I simply had to do was click on that hotlink and then click on the cert # of the coin(s) to be added! Yes, I double-checked afterwards, and the set Grades and Ratings match my regular "non-CAC required" sets!
So EITHER there is now some automation involved, so no email needs to be sent to fix it (at least in my case) OR Hy and/or Emilio know I'm heavily involved with CAC Only sets, and took the time to get those "missing CAC coins" preliminarily added to my sets, with me only needing to take that last quick and easy final step to add those coins!
Regardless, SUPER SUPER Thank You's and Kudos to the PCGS team involved in fixing this year-long problem!!!!
I'm now doing the Happy Dance!!!!!!!!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
That is indeed good news Steve, but not the case with my CAC seated halves set so I don't think automation has occurred.
"Got a flaming heart, can't get my fill"
No need to worry, my PCGS Buffalo Nickels Basic Set, Circulation Strikes is tied in last place for #199. I bought the coin raw in 1968 and never got going with the rest of the set.
Like Steve said, the CAC sets had the ADD already there to load the coin. All the other sets that had the coin already loaded it updated the coins to say CAC
Wonderful job by Hy and the team
The one coin that wasn't in the 18 was added today so I was able to ADD that coin as well
I believe I all updated with all my CAC coins
Mike
My Indians
Dansco Set
WOW, just saw this update and am pleasantly surprised!
I have sent my own email out as of 5 minutes ago. I do understand that it is Sunday but look forward to hearing back within a day or two hopefully.
Would be great to add them to my sets finally...
@Catbert
I just sent in the list of cert numbers, and my user name. I didn't add all the othe information like set name and such.
I believe that Hy and others have been working on this in the backround so a lot of the coin certs I sent were already updated
Just go back and check all of your sets that are involved, maybe there is an ADD button
Good luck
Mike
My Indians
Dansco Set
Done so. Not yet. I should hear something from HY Monday or Tuesday with updating from my list sent.
"Got a flaming heart, can't get my fill"