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Coin went missing from submission, now says it's a coin I never owned
Azurescens
Posts: 2,683 ✭✭✭✭✭
Hey guys. This is suspicious as F. I submitted 7 coins and everything has been fine since 6/14 when it was received. #233471
I refreshed the My Account app last night. My submission went from Grading to Scheduled to Grading. So I checked the order. My 1988 $10 Platinum maple now says it's a $5 Gold 1997 Canada. I've never owned a 1997 gold maple.
I reached out to PCGS and got some canned response about a note on my account.
Why would my stuff disappear off my order and come back as different coins?
This is far beyond shady. Where is my platinum maple?
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Someone keyed in the wrong PCGS Number?
The ol' switcheroo! I'm pretty sure it will get sorted out...one day.
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Make a phone call.
And it doesn’t sound “shady” to me, but rather, like some type of error.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Or maybe even switched coins with another customer's order, not that I've ever known that to happen.
But "shady"? As in someone wanted your $10 Maple badly enough to risk their job for it? That sounds extraordinarily unlikely.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
isn't a $5 gold worth more than a $10 platinum?
Agree with Mark- make a call. I am aware of a situation where two coins were inadvertently switched and sent out to the wrong owners. The sooner you call, the likelier it will be they can sort things out before shipping the coins.
You have a record of their acknowledgement of what you sent. Definitely make the call and keep a record of when you call and who you speak to.
Beyond just finding any 1988 $10 Maple Leaf Pt MS I'm sure you'd prefer they find the actual coin you sent. Did you take pictures of the coins before you submitted them?
I have not checked but was thinking the same thing, maybe you should quit ahead.
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
Not shady at all. Most likely a simple clerical error. Call them.
Dave
nah.
just thinking of a reason why it isn't "shady."
Thank God no one on this forum has ever made a mistake...
Good Point
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Mistakes happen. Doesn't mean you have to like it though.
Definitely make telephone contact. It can be sorted out... It is likely just a handling error. You have the data, they will fix it. Let us know when resolved. Cheers, RickO
But the implication of the OP was that it was intentional theft as opposed to a clerical error that is easily fixed.
It must be a mistake. Call PCGS and let us know the end result.
I agree, it must be an oops. Do you have copies of your original submission paperwork as well?
Earlier this year I saw two graded German coins at an auction. Both were mislabeled. Oddly enough, both of the coins belonged in each others holders. Looks like the ID paper got switched at encapsulation.
Best of luck to you.
Collecting world gold, German State silver Marks and other things of interest
None of the graders determined the coin to be a $10 platinum maple.
Sounds like PCGS is saying they received a $5 Gold 1997 Canada and not a 1988 $10 Platinum maple. Two possibilities:
You actually sent them a $5 gold 1977 instead of a 1988 $10 Platinum maple or they are wrong.
Keep an open mind, or get financially repressed -Zoltan Pozsar
Sage advice from " the crew". The new data entry clerk is freaking out now. My condolences.
I've never owned either date.
Customer service gave me the run around when I called.
It is ridiculously shady that the submission was fine and in the middle of grading. Then it went back to scheduled, the coin changed, and it went back to grading.
Totally normal that it would be in the middle of grading, coin disappeared, wrong coin appeared, and it went back to Grading.
This is the definition of shady.
1988 1/4oz platinum maple is worth significantly more than a $5 gold maple.
I'm sure you guys wouldn't care if your property went missing. It was not "entered in wrong from the start". It was "right and then it was altered". This is really straightforward guys.
My submission has been a disaster from the start. First it was delayed because I wrote $135 credit on account in the notes like they said to and it takes a week to figure out.
Then it goes to grading. The app updates and my property is suddenly missing and it goes back to Grading. The graders have determined none of them to be platinum maples.
Now PCGS says the graders determined someone else's property to be mine.
I don't want it. It's not my coin. The whole reason I submitted the things is for that platinum maple. Everything else was just along for the ride. I don't want someone else's coin sent to me.
Call and ask to speak to a customer service supervisor.
Explain the sequence of events fully, but still as briefly as possible. Let them know it appears to you that your coin somehow got switched with another from someone else’s order. Ask they they check for all platinum maples which they graded in that time frame. And as upset as you no doubt, are, be polite.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
You'll get more answers dealing directly with PCGS, than from any opinions from chat board members.
I hope that this is resolved for you.
“I may not believe in myself but I believe in what I’m doing” ~Jimmy Page~
My Full Walker Registry Set (1916-1947)
https://www.ngccoin.com/registry/competitive-sets/16292/
It's not "normal". But it is also VIRTUALLY IMPOSSIBLE that there is anything shady going on. No one would risk their job for a couple hundred bucks, especially when there is zero chance that you wouldn't notice.
so that's why they sent me a 1988 1/4 oz maple
Welp, 35 business days, no response or information.
This is not a service worth thousands of dollars a year.
Illuminati
BHNC #248 … 108 and counting.
Did you get a breakdown of the receiving process? I have to imagine the person receiving the shipment isn’t just transcribing what is written on the submission form into their system but actually checking the physical content of what is being entered into their system. It’s impossible to mistake a 1977 gold coin for a 1988 platinum coin. That said it is very disappointing that 35 days in you still haven’t gotten a clear and definitive answer.
Don't they video the opening of all packages for exactly this reason?
Collector, occasional seller
Yea the very least would be to admit they are still investigating. Otherwise fess up to the mistake and move on. Not communicating with you is not a good way to resolve it. C'mon man!
"A dog breaks your heart only one time and that is when they pass on". Unknown
Please keep us updated as more info becomes available.
If PCGS does video the coins when received, it would be a quick fix. If they do not, then
it would be a great way to prevent this from happening again in the future.
Best of luck.
Wayne
Kennedys are my quest...
Hello @Azurescens I am sorry to see that your submission has not gone as smoothly as it should. I have shared this post with both our customer service manager and Vice President of customer experience. They will follow up with you and take whatever steps needed to get to the bottom of what is happening here.
Best,
Heather Boyd
Heather Boyd
PCGS Senior Director of Marketing
Just Curious...
Did you follow the advice of @MFeld above?
Your updates that you type here, do not appear clear to me, to understand how you are trying to resolve your issue with them. I wonder if you are this way with them on the phone?
As my Mom told me once, "Kill em' with Kindness, it'll get you further".
As much as I often would like to strangle some knumbskull for incompetency and taking up valuable oxygen on this planet, I often find that calm, cool, "Kill em' with Kindness" gets me much further along in life and I am able to resolve issues to a better satisfaction on my part (which is most important IMO).
Your issue seems simple enough (either theft or a simple mistake) and should easily be resolved based upon the evidence you provided...but as a reader, I'm dumbfounded that you are still having issues...and even more dumbfounded as to what has actually taken place up to this point and how you have tried to get this issue resolved?
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@Azurescens You got to hand it to them...THAT's Customer Service!!!
I'd be following up with some PM's to get phone numbers and e-mail addresses!
Good Luck!!!
BST references available on request
Not that you need my opinion, but very nicely done, Heather!
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I knew a dealer who swore that a grading service "switched" a rare coin on him, something I have never heard substantiated. And with the ultra rarities they handle it would be unthinkable for anything intentional like that to happen. He spent too much time in his shop and started to believe his own uniqueness too much.
Good move PCGS!
Business Day 40 of 35, still no coin.
Thank you @HeatherBoyd
There are literal pictures of the submission here. The actual paperwork you submit to PCGS and the coin before it shipped. Sometimes I wonder what reality some of you people live in.
Yes. They told me too bad, they left a note, graders will get around to it, and there was no one else to talk to.
That extension of politeness ended six weeks ago.
For real? There's a picture of the paperwork you send. A picture of the coin. Then a screenshot of the coin being changed on my submission. Is it that hard to put together?
I ran out of that while ago.
So, the whole submission has been a train wreck, it's not just the missing coin.
Like really now how am I ever gonna trust them again? Its 5 business days late tomorrow and customer service has continued to be as worthless as ever. Nobody knows where my property is. CS confirmed the graders determined no coins were platinum maples, and the coin on my submission is now a 1997 G$5 Maple I never owned.
@Azurescens,
What ever happened with Heather's response above?
Did the Customer Service Manager and Vice President of Customer Experience ever reach out to you?
BST references available on request
sounds like it's time to talk to the executive vice president of customer experience
I'm pretty sure that's Jay-Z himself since the company sold
This is crazy
BHNC #203
What amazes me is that this thread didn't get closed by this point.
Agreed. It’s past its usefulness. Any factual follow up can be done in a different thread.
TurtleCat Gold Dollars
I'm curious to see how our host resolves this issue.
Worry is the interest you pay on a debt you may not owe.
A database slacker can do a search to find such coin and the submission it is tied to.
Hmmmmm. To me, the thread remains quite relevant. I imagine the usefulness of the forum, as far as our hosts are concerned, is immediate feedback from the dealers and collectors who identify most with the brand. Closing the thread doesn't do much other than just "sweep it under the rug." Ideally, they'll take care of the OP and he'll naturally come back here and report how they fixed it. Or, if necessary, it leaves our host a place to tell their side of the story.