PWCC Blocked Me After my First and Only Return
I recently processed a Return to PWCC because I felt the PWCC Description was inaccurate based on the Actual Condition of the Card.
Over the last couple of years, I've probably made bids on their listings totaling about $15K to $25K (so pretty small I guess compared to some other larger customers). I won about $10K worth of items -- but the key for the listings I lost was that alot of times I was the 2nd Highest Bidder -- so even though I did not win, I helped them realize a higher selling price by being the 2nd Highest Bidder. I guess they no longer want my business.
The card I returned was an overgraded card by one of the TPG's. I pointed out the flaw and provided pictures as proof. Had they just listed the card as "TPG 9", I probably would have kept the card and handled it through sending it back to the TPG for a Review.
Because I trusted PWCC's ability to assess and comment appropriately on a card, I made the purchase. Here is their description of the card:
The offered "TPG 9" is simply stunning with glistening surfaces and clear imagery. Shows rock-solid corners with blemish free borders and wonderful registration. A sound investment commodity which commands attention.
What they missed (and the TPG also missed) was a surface wrinkle that ran the entire length of the card from top-to-bottom. 3.5 inches of a surface wrinkle that is barely noticeable except at a certain angle and under proper lighting. But once you see it, you cannot un-see it.
Well they accepted the return and gave me a full refund. But their advertised "Free Returns" actually came with a price tag --the cost was being banned from bidding on any of their future auctions.
So long PWCC...
p.s. I had set up an account for their Vault Service, but it appears I won't be needing that anymore...