I am so done with Chase Bank

ChrisRx · June 8, 2011 1:32AM

I use a Chase checking bank for coin-related purchases and I turned in a personal and local chase check last Saturday (The 4th).

A few days later, the check clears with funds available. Then a few hours later the funds are not available. A few hours later the funds are DEBITED. Then returned. Then there is a "Hold" on the check. Then I call "customer service" and am told the funds will be available at the end of the business day. This morning they were available. You guessed it... a few hours later another HOLD with a release of funds date for the 15th!!

Has anyone had this problem with CHASE? I am ready to close my account after all this mess.

Coins101 · June 8, 2011 1:43AM

I assume it was someone elses personal check. Was this check drawn on a Chase account? Do you have enough money in your account to cover the check should it bounce and if so, did you then write a check on the account that someone could have went to Chase and cashed lowering the amount you have on deposit below the check you deposited?

Most banks, if not all will not let you deposit a check from another bank and then draw the cash unless you have sufficient funds to cover the check you deposited. If anything, it sounds like they were trying allow you to have access to the funds but the system kept blocking them.

My bank has a sign in the drive-up window that saya "Funds may not be immediately available on checks deposited" (or something like that).

coirn · June 8, 2011 1:56AM

Wow. Between this and cheating pizza delivery drivers, you've had the worse luck.

kranky · June 8, 2011 2:05AM

I use a local credit union, and the couple of times I had a check to deposit and needed the cash right away (and didn't have enough to cover it in my account), I asked if there was any way I could have the cash today, and they gave me the cash. Tried that once at the big bank I also use, and was refused (politely).

Broadstruck · June 8, 2011 2:07AM

Shouldn't this be posted on the U.S. Bank forum

coirn · June 8, 2011 2:09AM

<< Shouldn't this be posted on the U.S. Bank forum

>>

Or. . .

Unknown · June 8, 2011 2:15AM

This content has been removed.

SilverAvalanche · June 8, 2011 2:25AM

I tried to deposit my husbands payroll check into our joint account at wells fargo and they tried to refuse it. This happened several times- reason was it was a new employee. Speak to the manager, most times if a bank is aware of your situation they will work with you. Good luck

STONE · June 8, 2011 2:28AM

Chase is a great bank to deal with. Sounds like a very unusual circumstance

Who you should avoid at all costs is Wells Fargo - unfortunately I still have not closed my account there!

SilverAvalanche · June 8, 2011 2:52AM

<< 

Who you should avoid at all costs is Wells Fargo - unfortunately I still have not closed my account there! >>

tcmitssr · June 8, 2011 3:04AM

<< I use a Chase checking bank for coin-related purchases and I turned in a personal and local chase check last Saturday (The 4th).

A few days later, the check clears with funds available. Then a few hours later the funds are not available. A few hours later the funds are DEBITED. Then returned. Then there is a "Hold" on the check. Then I call "customer service" and am told the funds will be available at the end of the business day. This morning they were available. You guessed it... a few hours later another HOLD with a release of funds date for the 15th!!

Has anyone had this problem with CHASE? I am ready to close my account after all this mess. >>

Never a problem with Chase. Quite the opposite, they have bent over backward to be helpful. Along with Capital One, I think they are two of the best customer service oriented banks in America.

BUFFNIXX · June 8, 2011 3:04AM

As a rule people should avoid doing any new business with Chase, Citibank, Wells Fargo, Capital One, and Bank of America. These too big to fail financial institutions are a big part of the reason we are still mired in a depression/recession. Move you accounts to a smaller regional bank or credit union. Why any middle class consumer would continue to do business with these banks is beyond me. I have a friend who has accounts with Bank of America and it is just too inconvenient for him to find a different bank.
Take my advise, bail out. You will sleep better at night. buffnixx

TwoSides2aCoin · June 8, 2011 3:18AM

I once worked for a wealthy man. I asked him how he did it. He said : "Be your own bank".
That leads me to a piece of advice for you:

Don't Chase Bank and don't chase skirt, and save your coins in an album.

tcmitssr · June 8, 2011 3:21AM

<< As a rule people should avoid doing any new business with Chase, Citibank, Wells Fargo, Capital One, and Bank of America. These too big to fail financial institutions are a big part of the reason we are still mired in a depression/recession. Move you accounts to a smaller regional bank or credit union. Why any middle class consumer would continue to do business with these banks is beyond me. I have a friend who has accounts with Bank of America and it is just too inconvenient for him to find a different bank.
Take my advise, bail out. You will sleep better at night. buffnixx >>

I'll disagree. I have a designated personal account with private banking services at Capital One. It's an extra for my level of business. I also have a dedicated phone line to speak with anyone I may need in order to ask questions or resolve the rare problem. I get answers usually in ten minutes or less and a human always answers to guide me through the process and connect/introduce me with anyone I need to speak. Same with going to the bank. I call the number and either a bank person will come to my house or an appointment is made at a local branch.

johnny9434 · June 8, 2011 3:32AM

this is why i dont do business with bank of umm something or another. i put in $400 one time on top of the $1137 i had in the checking account. come to find out i ended up oweing $147. it took 2 and a half days to straighten it out. account closed day 3

devious · June 8, 2011 3:51AM

I bank with Winona National Bank. I closed all my major banks bank accounts long ago. I find a small time bank that's also a historical site is pretty fun and soooo- much friendlier and personal.

Elcontador · June 8, 2011 3:54AM

I think it doesn't matter where you bank if you have a personal relationship with one of the bankers at your particular branch. Otherwise, smaller is better.

mrearlygold · June 8, 2011 4:09AM

<< Wow. Between this and cheating pizza delivery drivers, you've had the worse luck. >>

Who cheats pizza delivery drivers? Do tell!

Meanwhile, never had a problem with chase even overseas.

Nysoto · June 8, 2011 4:10AM

Had an account at Washington Mutual since I was seven, CEO Killinger ran it into the ground and Chase took over. Chase is OK, a lot of employee turnover but no problems with the accounts. They give me a free safe deposit box for some of my coins, probably the main reason I stay there. I used to get bags of Ikes, I don't know if they still will order them.

OPA · June 8, 2011 5:16AM

<< I use a Chase checking bank for coin-related purchases and I turned in a personal and local chase check last Saturday (The 4th).

A few days later, the check clears with funds available. Then a few hours later the funds are not available. A few hours later the funds are DEBITED. Then returned. Then there is a "Hold" on the check. Then I call "customer service" and am told the funds will be available at the end of the business day. This morning they were available. You guessed it... a few hours later another HOLD with a release of funds date for the 15th!!

Has anyone had this problem with CHASE? I am ready to close my account after all this mess. >>

Your "nightmare" usually occurs when there is a history of NSF deposits or withdrawals associated with either the payee or payor. Suggest you contact your branch manager for an explanation.

Constantine · June 8, 2011 5:41AM

Good grief, complaining about a bank and saying one is better than the other or one should never bank with such and such place is so futile. I am not excusing anything here, but it is the world we live in. Too many dang people, zillion of bytes of data and info constantly zooming past our eyes, and the human nature of people. Just one single person representing a company in a poor manner can do great harm. A whole institution is constantly represented every time you pick up the phone and speak to ONE single person. Sure an experience and transaction trail becomes broader than that. Yet, look at many people in society, unfortunately there are the few that either do not give a dang or do not have the ability to add 2+2. I can hardly think of any companies or institutions I have done business with where I have not had at least a bad experience as it is life. Of course as consumers we have a choice and when fed up we can take our business elsewhere, but if you can get my overall point....too many dang people in this world!

Also, +1 as this is not really coin related

pennyannie · June 8, 2011 5:47AM

I deal with a little small town bank, they know my name and can handle any problem that may come up. I can cash any check without a waiting or hold time, although i will have to cover it if it comes back as per our agreement when i opened the account.

WTCG · June 8, 2011 5:53AM

Every bank big or small has its good sides and its bad sides. I have an account at Chase (inherited from WaMu) that I use infrequently and in my dealings with them I have found Chase to be average to better than average. They aren't the best bank in the country. I've dealt with some horrible banks (mostly smaller banks and a few "ethnic" banks) and Chase is nowhere near the worst.

ecichlid · June 8, 2011 6:03AM

Watch the video, read the article. moveyourmoneyproject.org

astrorat · June 8, 2011 6:04AM

<< this is why i dont do business with bank of umm something or another. i put in $400 one time on top of the $1137 i had in the checking account. come to find out i ended up oweing $147. it took 2 and a half days to straighten it out. account closed day 3 >>

It's the new math ... 400 + 1137 = -147.

astrorat · June 8, 2011 6:06AM

<< Who cheats pizza delivery drivers? Do tell! >>

The OP was cheated BY a pizza delivery guy.

SaorAlba · June 8, 2011 6:09AM

I bank with seven different banks(don't put all the eggs in one basket) but my main bank is a rural community bank that was opened in 1894 as a National Bank, and only now has three branches. Everybody knows me when I come in, and say they have saved this or that from counter receipts for me. No ridiculous cheque holds, get a free SDB, cool tractor calendars(mostly an agricultural community bank and lender).

With banks, IMHO smaller is better.

tcmitssr · June 8, 2011 8:06AM

<< I bank with seven different banks(don't put all the eggs in one basket) but my main bank is a rural community bank that was opened in 1894 as a National Bank, and only now has three branches. Everybody knows me when I come in, and say they have saved this or that from counter receipts for me. No ridiculous cheque holds, get a free SDB, cool tractor calendars(mostly an agricultural community bank and lender).

With banks, IMHO smaller is better. >>

I'll both agree and disagree with you. Bigger is definitely better and there is no doubt about that. However, establishing a strong relationship with the manager of the branch you use the most of that "Super Bank," will serve you as well as your smaller bank. Following this path gives you the best of both worlds.

PerryHall · June 8, 2011 8:16AM

Am I the only one that's surprised that this thread hasn't been nuked or at least locked?

JohnMaben · June 8, 2011 8:28AM

<< 

<< I bank with seven different banks(don't put all the eggs in one basket) but my main bank is a rural community bank that was opened in 1894 as a National Bank, and only now has three branches. Everybody knows me when I come in, and say they have saved this or that from counter receipts for me. No ridiculous cheque holds, get a free SDB, cool tractor calendars(mostly an agricultural community bank and lender).

With banks, IMHO smaller is better. >>

I'll both agree and disagree with you. Bigger is definitely better and there is no doubt about that. However, establishing a strong relationship with the manager of the branch you use the most of that "Super Bank," will serve you as well as your smaller bank. Following this path gives you the best of both worlds. >>

Bingo. Having dealt with MANY banks small and large (now with B of A) in order to expect any shot at responsive customer service you absolutely need to know your branch manager. Beyond that it helps if you are connected with other departments of the bank such as commercial loan or whatever because the people that know you there will usually go to bat for you if you have a problem outside of their department.

John

AUandAG · June 8, 2011 9:29AM

If the personnel at the bank do not acknowledge you by name find another bank.

I refuse to be a number.

bob

morgansforever · June 8, 2011 10:12AM

Never had this particular problem, but I did dump my
bank after I tried to cash in some of my duplicate OBW State quarter rolls.
They wanted to charge me 5% for the quarters, a handling charge I was told.
Opened an account at Peoples Bank, no charge for change rolled or not.
It's cheaper to cash my check at StopnShop for .50 cents,
and use money orders from the PO, then maintaining a checking account.

coinman23885 · June 8, 2011 10:30AM

<< I use a Chase checking bank for coin-related purchases and I turned in a personal and local chase check last Saturday (The 4th).

A few days later, the check clears with funds available. Then a few hours later the funds are not available. A few hours later the funds are DEBITED. Then returned. Then there is a "Hold" on the check. Then I call "customer service" and am told the funds will be available at the end of the business day. This morning they were available. You guessed it... a few hours later another HOLD with a release of funds date for the 15th!!

Has anyone had this problem with CHASE? I am ready to close my account after all this mess. >>

They sound as bad as my bank. I wanted to make a purchase in cash from a local collector, and the bank demanded 3 forms of ID because the withdrawal exceed $999. A simple driver's license should have sufficed...

BaseballAbs · June 8, 2011 10:33AM

<< Good grief, complaining about a bank and saying one is better than the other or one should never bank with such and such place is so futile. I am not excusing anything here, but it is the world we live in. Too many dang people, zillion of bytes of data and info constantly zooming past our eyes, and the human nature of people. Just one single person representing a company in a poor manner can do great harm. A whole institution is constantly represented every time you pick up the phone and speak to ONE single person. Sure an experience and transaction trail becomes broader than that. Yet, look at many people in society, unfortunately there are the few that either do not give a dang or do not have the ability to add 2+2. I can hardly think of any companies or institutions I have done business with where I have not had at least a bad experience as it is life. Of course as consumers we have a choice and when fed up we can take our business elsewhere, but if you can get my overall point....too many dang people in this world!

Also, +1 as this is not really coin related

>>

It's not coin related

I do though agree with your comments.

Staircoins · June 8, 2011 10:39AM

BigDowgie · June 8, 2011 10:59AM

Pretty lame bringing your banking problems into this Forum by referencing a coin purchase! First of all, banks rarely refuse taking in money unless there is a problem with the account or the items being deposited. Additionally, if there were not hunderds of thousands of people in this world trying to rip off banks and anybody else with money, think how nice banks might be! There is no process that is perfect all the time. I would hope this is not your first time having a problem with your account and making such a big deal about it. Stuff happens! My guess is, there are some details not deing shared in this post!

pennyannie · June 8, 2011 1:58PM

<< I bank with seven different banks(don't put all the eggs in one basket) but my main bank is a rural community bank that was opened in 1894 as a National Bank, and only now has three branches. Everybody knows me when I come in, and say they have saved this or that from counter receipts for me. No ridiculous cheque holds, get a free SDB, cool tractor calendars(mostly an agricultural community bank and lender).

With banks, IMHO smaller is better. >>

I can not think of any reason i would ever need to use a large bank like Chase, my small local bank can handle my needs. I do not borrow money often but a few years back i bought a year old F250 Ford diesel. I was just going to walk into the sellers bank on monday and get a loan from them. I filled out the info on the internet sunday afternoon. Looked like it was fairly simple. I met the guy on monday morning and went inside to finish the paperwork. I told the manager what i was wanting to do and i believe she ran my credit and told me what the intrest rate would be. I was informed 30 minutes later that all was good and i could finish my loan after i opened an account with them and they would process the loan in 5 days. LOL

I called my small bank and they took care of the whole thing on the phone and had a check ready for the seller by the time we walked in.

I have had great service using USAA for quick loans under 100k, something must happen when you cross that number, i had intended to borrow 110k and they told me there would be quite a few add ons so if i could live with 100k it would save me time and money. So i did.

jeremym · June 8, 2011 2:58PM

Navy Federal Credit Union is where it's at.

If you can't join them due to being ineligible, I highly recommend Alliant Credit Union, PenFed or USAA (not a credit union but close enough).

ProofArtworkonCircs · June 8, 2011 3:01PM

Many years ago I had a credit card account with Chase. They sent me a bill for an upcoming year annual fee. I promptly turned my card in. Their answer was "Once a annual fee bill is printed, it can NEVER be forgiven" Also any payments received will be applied to the annual fee first. Also the customer will pay the annual fee when accesssed, even if it is for the next year. (or the next 20 years?)

Oh well, I ended up with an extended period where no credit card company bothered sending me offers. The bill collectors were another matter.

ricko · June 8, 2011 11:16PM

Wow... all these problems. I have never had a problem with a bank, and have had accounts in eight states and three other countries. I must lead a charmed life...

Lucky me.... Cheers, RickO

llafoe · June 8, 2011 11:24PM

USAA, Navy Federal Credit Union and a local bank that calls out my name out everytime I enter the bank... not one of them has placed a hold on any deposit, regardless the size of the deposit. Have only had one check I've received bounce in 30+ years... and it was for $3!

Frankiefanatic · June 8, 2011 11:34PM

<< I use a Chase checking bank for coin-related purchases and I turned in a personal and local chase check last Saturday (The 4th).

A few days later, the check clears with funds available. Then a few hours later the funds are not available. A few hours later the funds are DEBITED. Then returned. Then there is a "Hold" on the check. Then I call "customer service" and am told the funds will be available at the end of the business day. This morning they were available. You guessed it... a few hours later another HOLD with a release of funds date for the 15th!!

Has anyone had this problem with CHASE? I am ready to close my account after all this mess. >>

Wow,

just WOW!

never a problem with WAMU/Chase or Wells Fargo (over 15 yrs with each)

and you got ripped by a pizza delivery guy once? WOW!

questor54 · June 9, 2011 12:11AM

All banks suck.

Rampage · June 9, 2011 1:20AM

Artist · June 9, 2011 1:32AM

Before gold began its rise about 7 years ago, I decided that rather than hold onto the savings bonds my Grandma gave me as child, I would rather convert them into a gold type set honoring her birth year, 1914 - good move on my part!!

I cashed the bonds at Chase - nine months later, they charged my account $75 for a bond cashing fee. I went down to my branch to get an explanation, and despite keeping me waiting in a cubicle for close to an hour, they ultimately could not give me an explanation, saying it would take 2-4 weeks for them to research. If someone on the street took $75 from me it would be robbery - I failed to see a difference with what Chase was doing... how can they take money from my account without my authorization, and without giving me a reason other than it pertained to a transaction that transpired almost a year prior? I gave them an ultimatum: either explain the charges, or return the money... and to make my point, I threw my cowboy boots on the manager's desk. Then Chase gave me an ultimatum: either leave, or they call the police.

They are a bunch of crooks - they took glorious part in a mass-swindle that has had dire consequences for many Americans trying to make an honest living in the present economy that took large part in creating, and they not only got away with it, but they were actually given our money that we pay as tax payers to sustain themselves when their mess collapsed.

Suffice it to say that I am no longer a Chase customer.

I am so done with Chase Bank

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