How Would You Handle This Feedback? - First Anaconda Neutral.

poorguy · September 20, 2007 2:42AM

Well, after 8 years on eBay, it was bound to happen. Now before folks start cracking open the beer to celebrate a dealer here on the boards getting dinged on eBay, I'd like to ask you how would you handle this feedback?

A little upset with coin being loose and crooked in NGC slab 1835 25c NGC XF40 Toned Capped Bust Quarter (#120161700922)

The buyer paid via check and I sent it off the day the check was recieved and it arrived on the 19th at his/her place. I didn't recieve any communication from the buyer until they left the neutral feedback. I would have easily got it reholdered on my dime if they would have only asked.

How would you handle this? Would you leave a negative, neutral, or positive? What would you say?

I have an idea of what I want to do but just thought it would be interesting to see how those here would handle it?

Russ · September 20, 2007 2:43AM

I would ignore it and move on. In fact, I've ignored worse.

Russ, NCNE

RYK · September 20, 2007 2:44AM

That's one that I would not worry about one bit. I might let the good folks at NGC know about it, however.

coinsomniac · September 20, 2007 2:48AM

Take the high road and let it go. The sad part with Ebay feedback is that a Neutral is really a Negative light. It shouldn't be that way, it should mean what it is, a Neutral.

UtahCoin · September 20, 2007 2:50AM

Not much you can do other than move on. I sold a used pair of Boy Scout shorts once for $8 and the guy left me a Neg. I emailed him and he said they had a small hole in the pocket that I failed to disclose. I told him if he had just told me, I would have just given them to him.

You could leave him a Neutral and state your case.

PrivateCoinCollector · September 20, 2007 2:51AM

It does not affect your 100% so that is not a problem, but as much as I would love to "Neg" the idiot (can I say idiot on the boards) for not contacting you. Especially since I know how much control we all have over the orientation of the coin in a TPS. I would just respond back with a Neutral and say something to the effect, "Would have paid to have it reholdered if the buyer would have contacted"

nationaltreasureshop · September 20, 2007 2:52AM

If it were me (anything other than a positive bug me - I want 100% of my customers to be happy) - I would write the buyer and ask them if there is anything you can do to make them happy, including letting you send them a mailer to return the slab for a full refund...let them know that it bothers you that they're not satisfied with their purchase - ask them what you can do to make it better where they would feel comfortable withdrawing their neutral mark...if they offer to withdraw - send them a mutual withdraw request...

Definitely don't retaliate with your feedback, if they sent you a check promptly and it cleared, they met their obligation as the buyer.

Hope that helps! Good luck...

dac076 · September 20, 2007 2:59AM

I too have managed to sell on Ebay since '99 with 100% positive, and I'm sure my time will come as well. This is another example of why the seller cannot leave feedback first. It leaves you at the mercy of a buyer who takes feedback lightly, or uses it to communicate dissatisfaction instead of sending an email. I'd leave a neutral as well, since I'm assuming he paid promptly, but lacks common sense and courtesy in his dealings with the seller.

slipgate · September 20, 2007 3:02AM

Leave a positive and move on. Any negative would be sour grapes on your part. You aren't buying his feedback with your feedback, you are earning his feedback with a good sale. He wasn't happy, anyone that looks will roll their eyes. What will your excuse be for bad feedback - Tit for Tat?

MrHalfDime · September 20, 2007 3:03AM

I really do not believe that this one 'neutral' feedback, when contrasted with your 870 positive feedback comments, will cause you any problems. I would also like to believe that any prospective buyers, when looking at your feedback history, would read that one ridiculous neutral feedback and put it in proper perspective. What I do not understand is why any buyer would respond with a feedback comment before presenting their grievance to the seller. How can the seller respond, or make things right for the customer, if the buyer does not communicate with him? People bemoan the lack of customer service in the marketplace today, but you must first relate your problem to the seller and allow him to respond. It is entirely unfair to cut him off at the knees before you allow him to correct the problem.

Take the advice of the others here, and move on. I would also agree that you should not retaliate with a negative or neutral feedback.

Petescorner · September 20, 2007 3:05AM

Neg him & block him. It's the only way they learn.

jmj3esq · September 20, 2007 3:05AM

I would neutral him back saying how you cant believe how upset someone could be over that kinda thing.

TorinoCobra71 · September 20, 2007 3:08AM

That happened to me once. I had an ANACS holdered coin that was cracked during transit. I offered to get the coin re-holdered at my cost. the buyer said no it was ok. Two days later the idiot left me a neutral. I left no feedback at all and just moved on......I suggest you do the same. Be the better man that I know you are and take the high road.

TorinoCobra71

1798CentCollector · September 20, 2007 3:08AM

If he came through allright on his end of the bargain - leave a positive. I think his feedback pretty much dismisses any chance of his neutral being taken seriously. It's silly.

TAClough · September 20, 2007 3:11AM

For your repentance you could sell me this coin for half price!

Just kidding, don't worry about the Neutral, it just shows how childist the buyer is.

oreville · September 20, 2007 3:13AM

poorguy:

Heck I have given MYSELF a negative feedback so I do not take these things seriously.

But a neutral feedback would be appropriate with instructions in the feedback on how to contact NGC for crooked holders.

coinsomniac · September 20, 2007 3:16AM

The nice part of thread is, we now know that we can offer 15% back of your buy-it-now price and still pick up the coin.

poorguy · September 20, 2007 3:20AM

I took the liberty of calling him up to reconcile the situation. He admitted to me that he felt kinda bad about leaving that feedback so abruptly but was just peeved that it was crooked in the slab and left it in an impulse. I told him that I wanted to make sure that he was completely happy with the coin and that I would take it back or have it reholdered for him on my dime. He was amiable to this and thanked me for taking the extra step in calling him about it and that he'll withdraw the feedback left.

Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative.

jmski52 · September 20, 2007 3:25AM

If I had been that guy, I'd still be waiting for your feedback, indicating how quickly you had received my money.

SeattleSlammer · September 20, 2007 3:26AM

I sold a used pair of Boy Scout shorts once for $8

..that is definitely the creepiest/saddest things I've ever read on this forum.

Brandon, at least the neutral didn't affect your 100% rating.

TomB · September 20, 2007 3:29AM

I believe you were nicer to him than I would have been if I were put in a similar situation.

holeinone1972 · September 20, 2007 3:29AM

Hey if he wants to return it let me know.

I did not know you had a less than $500 section on the website.

Sweet coin, and I could actually afford that one. I will have to go snooping past all of the $$$$$$$$$$$$$$$$$$ coins to try and find one like that.

Or was that coin never on the website?

Rob

PerryHall · September 20, 2007 3:31AM

<< Neg him & block him. It's the only way they learn.

>>

FlyingEagle · September 20, 2007 3:31AM

<< Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>

Do you leave negative feedback for anyone including the buyers who do not pay?

PerryHall · September 20, 2007 3:33AM

Once again, another example of why a seller should never leave feedback first.

dizzyfoxx · September 20, 2007 3:36AM

Hey Brandon, I only wish I would have checked out that auction before the buyer did. I would have been all over that awsome coin, and I don't care if it was put in the slab sideways and upside down, it's a gorgeous coin. Neg him!

a039 · September 20, 2007 3:40AM

poorguy · September 20, 2007 3:40AM

<< 

<< Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>

Do you leave negative feedback for anyone including the buyers who do not pay? >>

I've NEVER left a negative or neutral feedback and I've had many opportunities to do so.

Dave99B · September 20, 2007 3:42AM

What’s so dang bad about a neutral feedback? This is no big deal in my book.

I’d leave him positive feedback, and move on. Done deal!

That said, I do think it was a very classy move to offer to have it re-holdered on your dime. That speaks volumes about you Brandon, as well as Anaconda RC in general.

Dave

FlyingEagle · September 20, 2007 3:46AM

<< 

<< 

<< Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>

Do you leave negative feedback for anyone including the buyers who do not pay? >>

I've NEVER left a negative or neutral feedback and I've had many opportunities to do so. >>

Perhaps if you started it would warn other sellers of bad buyers.

Maybe this guy has been just as impatient with many other sellers but no one warned others about it by leaving the deserved feedback?

Time to start using feedback properly.

2manycoins2fewfunds · September 20, 2007 3:46AM

Ignore it. I've got a 6000 feedback with 3 neg.
One was when guy bought same item from me and another seller. Mine was new in original box. Other was listed as used.
He neg'd us both for rust on multiple items. It clearly didn't apply to my item and feedback was obviously a mistake but he would never even reply to numerous very, very nice messages. Item was $4. He had a total of 12 feedback with 2 negatives.

Other two instances were where bidders simply didn't read descriptions. All negs left without any attempt to contact me me first. I would have gladly made things right.

Total selling price of all 3 items that resulted in a neg........$34

This after $150,000 in sales. Go figure.................

poorguy · September 20, 2007 3:49AM

I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well.

poorguy · September 20, 2007 3:54AM

<< 

<< 

<< 

<< Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>

Do you leave negative feedback for anyone including the buyers who do not pay? >>

I've NEVER left a negative or neutral feedback and I've had many opportunities to do so. >>

Perhaps if you started it would warn other sellers of bad buyers.

Maybe this guy has been just as impatient with many other sellers but no one warned others about it by leaving the deserved feedback?

Time to start using feedback properly. >>

On every occurance where negative feedback was the most logical outcome I've contacted the buyer and worked it out over the phone and it's usually because of a misunderstanding. By the end of the conversation, we'd both be happy with the results and most have become regular clients still today.

Russ · September 20, 2007 3:56AM

<< It seems that he is getting a plethora of not nice messages from eBay members about the feedback. >>

What did you think would happen when you posted this thread?

Russ, NCNE

coinsomniac · September 20, 2007 3:57AM

<< I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>

The mob mentality of the Forum is unfortunate. All the guy did was leave a neutral, which is certainly his right, and he gets emails from forum members. Not right fellas.

23Pairer · September 20, 2007 3:58AM

Let it go. You know in your heart that you took care of things as best as you could have, and don't worry about someone else's obsessive-compulsive disorder. You have a great reputation amongst those who "Know", so I would say Have a Nice Day and move on. Bob

pharmer · September 20, 2007 4:01AM

<< 

<< I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>

The mob mentality of the Forum is unfortunate. All the guy did was leave a neutral, which is certainly his right, and he gets emails from forum members. Not right fellas. >>

Ditto.

Glad your phone call will result in his withdrawing the unfair feedback, Brandon.

tr8cer · September 20, 2007 4:02AM

I do not understand why people would feel like they need to email him. Quite strange

Newb · September 20, 2007 4:05AM

<< I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>

Well that sucks, but maybe you can bump the price of the coin a bit next time to make up for the few bucks lost in fees, hassles, etc.

Lessons learned:

Buyers: Don't leave a neutral over something so petty when simply contacting the seller could most likely resolve the issue.

Sellers: Don't post the situation on a coin board and be surprised when the torches and pitchforks come out.

Newb · September 20, 2007 4:10AM

<< Once again, another example of why a seller should never leave feedback first. >>

DING DING DING!!

Not to derail this thread, but I agree. I think I'm missing maybe one or two feedbacks out of well over 300 because I didn't leave it first. Big whoop.

TomB · September 20, 2007 4:12AM

dizzyfox-

<< Hey Brandon, I only wish I would have checked out that auction before the buyer did. I would have been all over that awsome coin, and I don't care if it was put in the slab sideways and upside down, it's a gorgeous coin. >>

poorguy-

<< He then decided to not mess with it and is just returning the coin for a refund. >>

Well, here's your chance, dizz!

KentuckyJ · September 20, 2007 4:20AM

LOL. Check out the two negatives he has given other sellers. This situation could have been much worse

KJ

OPA · September 20, 2007 4:50AM

He was amiable to this and thanked me for taking the extra step in calling him about it and that he'll withdraw the feedback left.

How is he going to do that? Can't withdraw a FB unless you left one & it's under mutual consent.....

dizzyfoxx · September 20, 2007 4:51AM

<< dizzyfox-

<< Hey Brandon, I only wish I would have checked out that auction before the buyer did. I would have been all over that awsome coin, and I don't care if it was put in the slab sideways and upside down, it's a gorgeous coin. >>

poorguy-

<< He then decided to not mess with it and is just returning the coin for a refund. >>

Well, here's your chance, dizz! >>

Already taken care of Tom, I'm a step ahead of you.

TomB · September 20, 2007 4:52AM

Good work!

RareBronzeCollector · September 20, 2007 5:07AM

<< For your repentance you could sell me this coin for half price!

Just kidding, don't worry about the Neutral, it just shows how childist the buyer is.

>>

That's NOT a COIN..... That is a WORK of ART!!!!! BEAUTIFUL!!!!!!

RareBronzeCollector · September 20, 2007 5:09AM

<< I took the liberty of calling him up to reconcile the situation. He admitted to me that he felt kinda bad about leaving that feedback so abruptly but was just peeved that it was crooked in the slab and left it in an impulse. I told him that I wanted to make sure that he was completely happy with the coin and that I would take it back or have it reholdered for him on my dime. He was amiable to this and thanked me for taking the extra step in calling him about it and that he'll withdraw the feedback left.

Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>

A CLASSY and GENTLEMANLY RESOLUTION.......

RareBronzeCollector · September 20, 2007 5:13AM

<< Ignore it. I've got a 6000 feedback with 3 neg.
One was when guy bought same item from me and another seller. Mine was new in original box. Other was listed as used.
He neg'd us both for rust on multiple items. It clearly didn't apply to my item and feedback was obviously a mistake but he would never even reply to numerous very, very nice messages. Item was $4. He had a total of 12 feedback with 2 negatives.

Other two instances were where bidders simply didn't read descriptions. All negs left without any attempt to contact me me first. I would have gladly made things right.

Total selling price of all 3 items that resulted in a neg........$34

This after $150,000 in sales. Go figure................. >>

I had a guy leave me a negative with a comment that it wasa nice nice coin, well packed, and shipped fast..... despite having to take a second confirmation that he REALLY wanted to leave a negative, he still did...... an accident (?!?!?!?!?), I had square trade remove it for $15 with our utual agreement...... all that for a $2 sale........

RareBronzeCollector · September 20, 2007 5:15AM

<< I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>

One HAS to wonder if he is buying the HOLDER or the COIN?????????

What gives with some people???? I don't understand.......

quickwing · September 20, 2007 5:35AM

Brandon you did everything right except POST the situation on this board before contacting the client and resolving the problem. You now know the folly of airing dirty laundry in public.
Very nice coin by the way...and terrific price. PM me if you wish and consider the coin sold when it's returned...horribly slab and all.

GFourDriver · September 20, 2007 5:37AM

You sell an excellent product and everyone knows it. Don't stoop to his level.

How Would You Handle This Feedback? - First Anaconda Neutral.

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