How Would You Handle This Feedback? - First Anaconda Neutral.
poorguy
Posts: 4,317 ✭
Well, after 8 years on eBay, it was bound to happen. Now before folks start cracking open the beer to celebrate a dealer here on the boards getting dinged on eBay, I'd like to ask you how would you handle this feedback?
A little upset with coin being loose and crooked in NGC slab 1835 25c NGC XF40 Toned Capped Bust Quarter (#120161700922)
The buyer paid via check and I sent it off the day the check was recieved and it arrived on the 19th at his/her place. I didn't recieve any communication from the buyer until they left the neutral feedback. I would have easily got it reholdered on my dime if they would have only asked.
How would you handle this? Would you leave a negative, neutral, or positive? What would you say?
I have an idea of what I want to do but just thought it would be interesting to see how those here would handle it?
A little upset with coin being loose and crooked in NGC slab 1835 25c NGC XF40 Toned Capped Bust Quarter (#120161700922)
The buyer paid via check and I sent it off the day the check was recieved and it arrived on the 19th at his/her place. I didn't recieve any communication from the buyer until they left the neutral feedback. I would have easily got it reholdered on my dime if they would have only asked.
How would you handle this? Would you leave a negative, neutral, or positive? What would you say?
I have an idea of what I want to do but just thought it would be interesting to see how those here would handle it?
Brandon Kelley - ANA - 972.746.9193 - http://www.bestofyesterdaycollectibles.com
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Comments
Russ, NCNE
You could leave him a Neutral and state your case.
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.
Definitely don't retaliate with your feedback, if they sent you a check promptly and it cleared, they met their obligation as the buyer.
Hope that helps! Good luck...
National Treasure Shop
Take the advice of the others here, and move on. I would also agree that you should not retaliate with a negative or neutral feedback.
TorinoCobra71
Just kidding, don't worry about the Neutral, it just shows how childist the buyer is.
Heck I have given MYSELF a negative feedback so I do not take these things seriously.
But a neutral feedback would be appropriate with instructions in the feedback on how to contact NGC for crooked holders.
Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative.
I knew it would happen.
..that is definitely the creepiest/saddest things I've ever read on this forum.
Brandon, at least the neutral didn't affect your 100% rating.
In honor of the memory of Cpl. Michael E. Thompson
I did not know you had a less than $500 section on the website.
Sweet coin, and I could actually afford that one. I will have to go snooping past all of the $$$$$$$$$$$$$$$$$$ coins to try and find one like that.
Or was that coin never on the website?
Rob
<< <i>Neg him & block him. It's the only way they learn.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>
Do you leave negative feedback for anyone including the buyers who do not pay?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>
<< <i>Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>
Do you leave negative feedback for anyone including the buyers who do not pay? >>
I've NEVER left a negative or neutral feedback and I've had many opportunities to do so.
I’d leave him positive feedback, and move on. Done deal!
That said, I do think it was a very classy move to offer to have it re-holdered on your dime. That speaks volumes about you Brandon, as well as Anaconda RC in general.
Dave
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<< <i>
<< <i>Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>
Do you leave negative feedback for anyone including the buyers who do not pay? >>
I've NEVER left a negative or neutral feedback and I've had many opportunities to do so. >>
Perhaps if you started it would warn other sellers of bad buyers.
Maybe this guy has been just as impatient with many other sellers but no one warned others about it by leaving the deserved feedback?
Time to start using feedback properly.
One was when guy bought same item from me and another seller. Mine was new in original box. Other was listed as used.
He neg'd us both for rust on multiple items. It clearly didn't apply to my item and feedback was obviously a mistake but he would never even reply to numerous very, very nice messages. Item was $4. He had a total of 12 feedback with 2 negatives.
Other two instances were where bidders simply didn't read descriptions. All negs left without any attempt to contact me me first. I would have gladly made things right.
Total selling price of all 3 items that resulted in a neg........$34
This after $150,000 in sales. Go figure.................
<< <i>
<< <i>
<< <i>
<< <i>Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>
Do you leave negative feedback for anyone including the buyers who do not pay? >>
I've NEVER left a negative or neutral feedback and I've had many opportunities to do so. >>
Perhaps if you started it would warn other sellers of bad buyers.
Maybe this guy has been just as impatient with many other sellers but no one warned others about it by leaving the deserved feedback?
Time to start using feedback properly. >>
On every occurance where negative feedback was the most logical outcome I've contacted the buyer and worked it out over the phone and it's usually because of a misunderstanding. By the end of the conversation, we'd both be happy with the results and most have become regular clients still today.
<< <i>It seems that he is getting a plethora of not nice messages from eBay members about the feedback. >>
What did you think would happen when you posted this thread?
Russ, NCNE
<< <i>I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>
The mob mentality of the Forum is unfortunate. All the guy did was leave a neutral, which is certainly his right, and he gets emails from forum members. Not right fellas.
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<< <i>I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>
The mob mentality of the Forum is unfortunate. All the guy did was leave a neutral, which is certainly his right, and he gets emails from forum members. Not right fellas. >>
Ditto.
Glad your phone call will result in his withdrawing the unfair feedback, Brandon.
Apropos of the coin posse/aka caca: "The longer he spoke of his honor, the tighter I held to my purse."
<< <i>I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>
Well that sucks, but maybe you can bump the price of the coin a bit next time to make up for the few bucks lost in fees, hassles, etc.
Lessons learned:
Buyers: Don't leave a neutral over something so petty when simply contacting the seller could most likely resolve the issue.
Sellers: Don't post the situation on a coin board and be surprised when the torches and pitchforks come out.
<< <i>Once again, another example of why a seller should never leave feedback first. >>
DING DING DING!!
Not to derail this thread, but I agree. I think I'm missing maybe one or two feedbacks out of well over 300 because I didn't leave it first. Big whoop.
<< <i>Hey Brandon, I only wish I would have checked out that auction before the buyer did. I would have been all over that awsome coin, and I don't care if it was put in the slab sideways and upside down, it's a gorgeous coin. >>
poorguy-
<< <i>He then decided to not mess with it and is just returning the coin for a refund. >>
Well, here's your chance, dizz!
In honor of the memory of Cpl. Michael E. Thompson
LOL. Check out the two negatives he has given other sellers. This situation could have been much worse
KJ
How is he going to do that? Can't withdraw a FB unless you left one & it's under mutual consent.....
<< <i>dizzyfox-
<< <i>Hey Brandon, I only wish I would have checked out that auction before the buyer did. I would have been all over that awsome coin, and I don't care if it was put in the slab sideways and upside down, it's a gorgeous coin. >>
poorguy-
<< <i>He then decided to not mess with it and is just returning the coin for a refund. >>
Well, here's your chance, dizz! >>
Already taken care of Tom, I'm a step ahead of you.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>For your repentance you could sell me this coin for half price!
Just kidding, don't worry about the Neutral, it just shows how childist the buyer is.
That's NOT a COIN..... That is a WORK of ART!!!!! BEAUTIFUL!!!!!!
<< <i>I took the liberty of calling him up to reconcile the situation. He admitted to me that he felt kinda bad about leaving that feedback so abruptly but was just peeved that it was crooked in the slab and left it in an impulse. I told him that I wanted to make sure that he was completely happy with the coin and that I would take it back or have it reholdered for him on my dime. He was amiable to this and thanked me for taking the extra step in calling him about it and that he'll withdraw the feedback left.
Keep in mind (and I feel that I have to clarify due to the number of posts about negative feedback) that I never intended to leave a negative. >>
A CLASSY and GENTLEMANLY RESOLUTION.......
<< <i>Ignore it. I've got a 6000 feedback with 3 neg.
One was when guy bought same item from me and another seller. Mine was new in original box. Other was listed as used.
He neg'd us both for rust on multiple items. It clearly didn't apply to my item and feedback was obviously a mistake but he would never even reply to numerous very, very nice messages. Item was $4. He had a total of 12 feedback with 2 negatives.
Other two instances were where bidders simply didn't read descriptions. All negs left without any attempt to contact me me first. I would have gladly made things right.
Total selling price of all 3 items that resulted in a neg........$34
This after $150,000 in sales. Go figure................. >>
I had a guy leave me a negative with a comment that it wasa nice nice coin, well packed, and shipped fast..... despite having to take a second confirmation that he REALLY wanted to leave a negative, he still did...... an accident (?!?!?!?!?), I had square trade remove it for $15 with our utual agreement...... all that for a $2 sale........
<< <i>I just got off the phone with him again and he wasn't very happy. It seems that he is getting a plethora of not nice messages from eBay members about the feedback. He then decided to not mess with it and is just returning the coin for a refund. Speaking with him on the phone, he doesn't seem like a bad guy but just left it out of an impulse. While I appreciate the support, please, nobody go overboard with this. He is working on getting the feedback removed so all is well. >>
One HAS to wonder if he is buying the HOLDER or the COIN?????????
What gives with some people???? I don't understand.......
Very nice coin by the way...and terrific price. PM me if you wish and consider the coin sold when it's returned...horribly slab and all.