I got a stupid Neg... how can I get rid of it? [Buyer email reply posted]
airplanenut
Posts: 22,386 ✭✭✭✭✭
I finally got a neg on eBay, and as far as I'm concerned, it's a terribly stupid one. The only reason I got it was for being too nice at best.
Here's the auction
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th. This is what was written in the unpaid buyer dispute: "Additional comments: I am really really sory I didn't pay for the item, I was out of the country."
I shipped the coin a day after receiving the payment, as opposed to canceling the transaction and relisting.
Today, I log into eBay and find this: "This idiot sold me a fake piece of crap..and it took forever to ship! DTTS"
Now, the coin is pedigreed to a well-known collection sold by a well-known firm. My consignor also knows this type of coin very well. On the off-chance that the coin isn't genuine (and yes, it's happened accidentally before) a quick email gets a full refund including return shipping and an apology. Instead, no contact, just the feedback.
I sent the buyer an email if it was mistakenly left for someone else, but if it's not, is there any way to get it removed? 80 characters won't let me explain my side as much as this post.
Jeremy
Here's the auction
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th. This is what was written in the unpaid buyer dispute: "Additional comments: I am really really sory I didn't pay for the item, I was out of the country."
I shipped the coin a day after receiving the payment, as opposed to canceling the transaction and relisting.
Today, I log into eBay and find this: "This idiot sold me a fake piece of crap..and it took forever to ship! DTTS"
Now, the coin is pedigreed to a well-known collection sold by a well-known firm. My consignor also knows this type of coin very well. On the off-chance that the coin isn't genuine (and yes, it's happened accidentally before) a quick email gets a full refund including return shipping and an apology. Instead, no contact, just the feedback.
I sent the buyer an email if it was mistakenly left for someone else, but if it's not, is there any way to get it removed? 80 characters won't let me explain my side as much as this post.
Jeremy
JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
0
Comments
Then you can share the whole story.
I would not feel so bad about it Jeremy. I got one neg, but it was from a seller who sold me a bootleg DVD. After I confronted the seller, he decided to neg me. Oh well, I was happy to return the favor.
Your outstanding positive feedback record wil indicate you are a good person to deal with. So, if you cannot get it removed, don't worry about it.
Good luck.
Will’sProoflikes
the NEG immediately.
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TC71
I'd like to respond with something like: My side of the story: [link]
<< <i>Does anyone have any more info on the link trick? I've heard about it, but want to make sure it won't get me booted the first time I do it.
I'd like to respond with something like: My side of the story: [link] >>
I wouldn't risk it... leave her the Negative, and then go through the arbitration process to get them mutally withdrawn. You may even get lucky and have her not respond at all, and you get your neg removed, and she keeps hers...
42/92
Will’sProoflikes
Perhaps you could start a new thread (or edit this one) with "repoed99" in the title and body and then leave a feedback to the effect of "Search for 'repoed99' on the PCGS U.S. Coin Forum".
Best of luck.
I have a question : Why ?
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th.
Not even 3 weeks and you file a dispute. Why ? (because they were late or because ???? )
However, as stupid as it all is, some things make sense. Retaliating to a dispute is the key here.
``https://ebay.us/m/KxolR5
<< <i>Make friends not enemies. Apologize for filing a dispute first. You initiated the whole ordeal by not being patient. It's just life, man. Funny and strange and we go to our grave without all the answers.
I have a question : Why ?
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th.
Not even 3 weeks and you file a dispute. Why ? (because they were late or because ???? )
However, as stupid as it all is, some things make sense. Retaliating to a dispute is the key here. >>
Apologize for filing a dispute???? What kind of moronic response is that?
<< <i>
<< <i>Make friends not enemies. Apologize for filing a dispute first. You initiated the whole ordeal by not being patient. It's just life, man. Funny and strange and we go to our grave without all the answers.
I have a question : Why ?
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th.
Not even 3 weeks and you file a dispute. Why ? (because they were late or because ???? )
However, as stupid as it all is, some things make sense. Retaliating to a dispute is the key here. >>
Apologize for filing a dispute???? What kind of moronic response is that? >>
The kind that keeps peace. Sort of like your MORONIC question. Open dialoque exists between you and I because I allow it
``https://ebay.us/m/KxolR5
<< <i>Make friends not enemies. Apologize for filing a dispute first. You initiated the whole ordeal by not being patient. It's just life, man. Funny and strange and we go to our grave without all the answers.
I have a question : Why ?
The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th.
Not even 3 weeks and you file a dispute. Why ? (because they were late or because ???? )
However, as stupid as it all is, some things make sense. Retaliating to a dispute is the key here. >>
I filed the dispute on the 22nd, 17 days after the auction ended, or 7 days after payment was due. It took until the 27th before she actually paid. The only reason I didn't immediately end the dispute/transaction was because she had no other activity, and I figured she was probably away. Guess that was my first mistake.
Joe
``https://ebay.us/m/KxolR5
I just took a hit myself. A fellow did a buy it now at $3500. He did not respond at all for 12 days and I filed a NPB. Another 8 days went by and he emailed me to let me know that he mailed the check to the wrong address and it was returned. He said he would remail it. The check arrived a week later. I deposited it and closed the dispute stating that payment had been received. 3 days later the check bounced. Fortunately I hadn't shipped the coin, but I am still out the listing fees.
Most of the Ebay community are fine upstanding people, but they are tainted by some real jerks. You just can't let the jerks slide.
<< <i>Does anyone have any more info on the link trick? I've heard about it, but want to make sure it won't get me booted the first time I do it.
I'd like to respond with something like: My side of the story: [link] >>
Russ set up a link for the history on a roach buyer you might want to PM him.
You have great feedback so don't worry about 1 negative, especially from this lunatic! It is obvious from her past feedback she has multiple issues. In fact, just by reading through her past feedback, I actually think she was a little annoyed that you did not ship her product after she won the auction WITHOUT PAYING.
It appears that at least one other person shipped without her paying first (and got burned by her). She is an FNG and now may EXPECT others to do the same.
Here is how I would handle it:
1- PM Russ and ask him how he set up the link on his issue.
2- Give her the feedback she deserves. In fact, I would NOT want a mutual withdrawal in this case. The way you explained this leads me to believe this person has serious issues with EBAY etiquette. OTHERS NEED TO KNOW. Anyone who takes the time to read both feedbacks will see that she is the one who is unprofessional and unaccountable not you.
3- When writing that feedback, keep it simple and factual, I would suggest something like this: There was so many issues here I can’t begin to explain in this small space. See link.
4- Respond to her negative in your comment space with a similar explanation and your link.
5- Move on you have now done your due diligence to the PCGS and ebay community.
Keep handling your clients in a professional way as you have in the past. One negative out of 1000 is not going to hurt especially when the source is considered.
Rob
"Those guys weren't Fathers they were...Mothers."
<< <i>...and just when is it ok to file a NPB dispute. 30 day, 60 days, a year maybe? To many of us, this is a business and we want our fees back and do not want to tie up inventory indefinitely.
I just took a hit myself. A fellow did a buy it now at $3500. He did not respond at all for 12 days and I filed a NPB. Another 8 days went by and he emailed me to let me know that he mailed the check to the wrong address and it was returned. He said he would remail it. The check arrived a week later. I deposited it and closed the dispute stating that payment had been received. 3 days later the check bounced. Fortunately I hadn't shipped the coin, but I am still out the listing fees.
Most of the Ebay community are fine upstanding people, but they are tainted by some real jerks. You just can't let the jerks slide. >>
I agree... I really do coinsomniac. It's a biz. I have a business and most of my vendors and customers are on a 30 day billing cycle. I am talking hundreds of thousands per month and I'm a little guy. Okay ?
Sometimes there are circumstances that prevent buyers or sellers from completing the transaction in five days or ten days. I recently went to Canada and forgot to mail the last item I sold on ebay. I promptly wrote when I could to let the buyer know that the item was packaged but not shipped. At that time I called my daughter and asked if she would mail this item. It worked out, but essentially, the COMMUNICATION is the most important thing. Don't you agree ?
``https://ebay.us/m/KxolR5
<< <i>I'd whack her....umm...i mean NEG her today, with her having so few feedbacks it will knock her rating % way down, then she will deal! I have about the same amount of feedback as you have, i'm sure some numb-nut will give me my first one for no reason sooner or later.........good luck..... >>
I'd like to hold off on doing that for just a short period so I have a little more leverage.
In me younger days I'd have recommended uncle Guido
``https://ebay.us/m/KxolR5
<< <i>
<< <i>I'd whack her....umm...i mean NEG her today, with her having so few feedbacks it will knock her rating % way down, then she will deal! I have about the same amount of feedback as you have, i'm sure some numb-nut will give me my first one for no reason sooner or later.........good luck..... >>
I'd like to hold off on doing that for just a short period so I have a little more leverage. >>
good thinking. Act not in haste. You're a powerseller so you have a priority customers service number and probably an account manager. Call them up and get them working on it. --jerry
Look Here
<< <i>
<< <i>Make friends not enemies. Apologize for filing a dispute first. You initiated the whole ordeal by not being patient. It's just life, man. Funny and strange and we go to our grave without all the answers. I have a question : Why ? The auction closed on 8/5, and the buyer emailed me on 8/6 saying he'd pay on the 7th. She didn't pay on the 7th, but on the 27th. Not even 3 weeks and you file a dispute. Why ? (because they were late or because ???? ) However, as stupid as it all is, some things make sense. Retaliating to a dispute is the key here. >>
I filed the dispute on the 22nd, 17 days after the auction ended, or 7 days after payment was due. It took until the 27th before she actually paid. The only reason I didn't immediately end the dispute/transaction was because she had no other activity, and I figured she was probably away. Guess that was my first mistake. >>
Jeremy, Remember that many of the members of this forum live, breathe, sleep, and in at least one case can't sleep because of coins. There isn't a lot of patience displayed. You will often get advice to hit em hard, hit em high, hit em low, and hit em now. But I find that it is almost always better to complete the transaction if at all possible. This makes everyone at least somewhat satisfied. So I send polite messages and wait about 40 days before I file a NPB (unless we file a mutual agreement NPB). Make sure you do it before 45 days as that is the limit. I found out the hard way once when I filed on the 46th day.
--jerry
Should try that..
Here is the link
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
If I ever get that neg I will keep it in perspective and try not to worry or obsess.
"Inspiration exists, but it has to find you working" Pablo Picasso
<< <i> If the item is not genuine, I can understand the negative feedback. >>
I would argue that even then it's not justified. If I knowingly sold a counterfeit as genuine (which I'd never do), and then refused a return, then yes, a negative should be the least of my worries. But let's pretend the coin is now discovered to be 100% counterfeit (which, to my knowledge, it is not). I listed it with pure intentions, and am ready to take back the item and refund everything immediately. That's how a professional transaction takes place. If a seller isn't even given a chance to fix a problem they didn't know existed (and still aren't sure exists), how wrong can they be?
<< <i>
<< <i> If the item is not genuine, I can understand the negative feedback. >>
I would argue that even then it's not justified. If I knowingly sold a counterfeit as genuine (which I'd never do), and then refused a return, then yes, a negative should be the least of my worries. But let's pretend the coin is now discovered to be 100% counterfeit (which, to my knowledge, it is not). I listed it with pure intentions, and am ready to take back the item and refund everything immediately. That's how a professional transaction takes place. If a seller isn't even given a chance to fix a problem they didn't know existed (and still aren't sure exists), how wrong can they be? >>
If the item is deemed not genuine, and it was represented as fully genuine, then negative feeback is absolutely justified. It is the responsibility of the seller to be positive of the authenticity of the item they are selling or to suggest the possibility otherwise if they are not certain of the complete authenticity. But again, it would have been prudent for the buyer to contact the seller first to try and amicably remedy the transaction. It also sounds like the known provenance of this item is solid so I wonder how the buyer came their conclusion that it is not genuine.
Sometimes, if you don't get satisfaction that way, you can log in again and get another rep who will see it your way. It should be worth a try anyway.
<< <i>
<< <i>
<< <i> If the item is not genuine, I can understand the negative feedback. >>
I would argue that even then it's not justified. If I knowingly sold a counterfeit as genuine (which I'd never do), and then refused a return, then yes, a negative should be the least of my worries. But let's pretend the coin is now discovered to be 100% counterfeit (which, to my knowledge, it is not). I listed it with pure intentions, and am ready to take back the item and refund everything immediately. That's how a professional transaction takes place. If a seller isn't even given a chance to fix a problem they didn't know existed (and still aren't sure exists), how wrong can they be? >>
If the item is deemed not genuine, and it was represented as fully genuine, then negative feeback is absolutely justified. It is the responsibility of the seller to be positive of the authenticity of the item they are selling or to suggest the possibility otherwise if they are not certain of the complete authenticity. But again, it would have been prudent for the buyer to contact the seller first to try and amicably remedy the transaction. It also sounds like the known provenance of this item is solid so I wonder how the buyer came their conclusion that it is not genuine.
It's pretty obvious that the neg was in retaliation for opening an NPB complaint. Best of luck however you decide to handle it.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
As far as responding to the neg with a neg, I can see both sides. On the one hand, there is a segment of people here that consider leaving a "retaliatory neg" to be vindictive and unprofessional. On the other hand, the neg is deserved and other sellers need to be warned about this nutjob; and leaving the neg would be doing others a service.
Regardless, you need to respond to her neg with a professionally worded explanation (do not link to an external site).
P.S. Blocked, thank you.
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Get the ACLU involved ... I like it !
The way people get dogged, we could notify the ASPCA
``https://ebay.us/m/KxolR5
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Please contact me for my best offer if you have Guatemala cobs for sale!
Maybe take him up on the offer!
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