PCGS Registry App does not work with latest version of Android

rooksmith · April 1, 2026 11:06AM

I just tried to download and open the app on my new Samsung Galaxy S26+ and got this message:
"This app isn't available for your device because it was made for an older version of Android".

I guess I need to downgrade to an obsolete phone in order to use it with the PCGS Registry.

rooksmith · April 1, 2026 11:09AM

Android version 16
One UI version 8.5
Kernel Version 6.12.30-android16-5-p23f72c2-abogkiS94

pcgs_social · April 3, 2026 8:23AM

anyone else facing this issue? please dm or reply here

goldfixer21 · April 4, 2026 6:01AM

I don't have this issue, but I can no longer view any of my submissions, current or previous, in the iphone app. This started yesterday. Even if I search the actual order # it says it doesn't exist.

WAYNEAS · April 10, 2026 7:01AM

I am having issues with trying to use /load the Pcgs Set Registry app for my I-phone 7.
When this app stopped working, I removed the app from my phone and then downloaded again.
When I try to open it, I just get the spinning wheel and then I must shut my phone off to stop it from trying to load.
Once in a while I will be prompted to re-log in and when I do, I am back onto the spinning wheel.
My phone is at iOS 15.8.7
Thanks
Wayne

WAYNEAS · April 20, 2026 10:12AM

@PCGS_Hy
@Charles_Morgan
I still cannot get the Registry app to work on my iphone7.

Is this issue being addressed?

@WAYNEAS said:
I am having issues with trying to use /load the Pcgs Set Registry app for my I-phone 7.
When this app stopped working, I removed the app from my phone and then downloaded again.
When I try to open it, I just get the spinning wheel and then I must shut my phone off to stop it from trying to load.
Once in a while I will be prompted to re-log in and when I do, I am back onto the spinning wheel.
My phone is at iOS 15.8.7
Thanks
Wayne

Thanks again
Wayne

PCGS_Hy · April 20, 2026 3:56PM

Hello Wayne,

Thank you for reaching out. are you still having this issue today? Do you have access to another device where you can try logging into to see if the issue is isolated to your device? Either a desktop computer, a different iPhone or iPad, or an Android device would be a great way to test this. You can also try checking your web browser, such as Safari or Chrome, on your iPhone rather than the app. Just be sure to turn down any offers to switch to the app experience as we want to make sure whether its an issue with the app or phone or something else.

WAYNEAS · April 20, 2026 5:31PM

The issue is with the phone app.

I am trying to load the app so I can scan the nfc codes on the slabs.

When I do try to open the app, PCGS SET REGISTRY APP ORGANIZE, ANALYZE, COMPETE.

I get a Organize page, and then a Compete page and then an Achieve page which has a get started button.

When I press the button, it takes me to request page that wants my email address.

When I type in my email address, I then press the continue button which brings me to a page that I need to type in my password which I did and then I press the verify button.

When I press the button, I get a swirling circle which just spins trying to open the app.

I do not have the ability to scan the nfc code on my main computer or my Amazon tablet.

I have had this app on my phone for quite a long time.

When ever I have an issue with this app, I delete it from my phone and then reload it.

Never had an issue with reloading the app. until this past week or so.

Any help would be greatly appreciated.

Wayne

@PCGS_Hy said:
Hello Wayne,

Thank you for reaching out. are you still having this issue today? Do you have access to another device where you can try logging into to see if the issue is isolated to your device? Either a desktop computer, a different iPhone or iPad, or an Android device would be a great way to test this. You can also try checking your web browser, such as Safari or Chrome, on your iPhone rather than the app. Just be sure to turn down any offers to switch to the app experience as we want to make sure whether its an issue with the app or phone or something else.

WAYNEAS · April 20, 2026 6:23PM

@PCGS_Hy
I got the scan verification app to work by clearing history but I need to have the app from PCGS SET REGISTRY APP ORGANIZE, ANALYZE, COMPETE which will not load. I use this app so I can re-view my inventory by typing in dates, certs etc.
When I try to access this app on my lap top computer, it comes up as "error occured".
Hope this helps.
Wayne

rooksmith · May 12, 2026 3:50PM

I got a reply from PCGS on anther thread that said they are "looking into it".
Hopefully we'll see a fix sooner or later.

LucrumCentrum · May 13, 2026 5:02PM

I asked the same question. When I am going to the coin shows, i would like to have my official account on my phone that is readily available to know what coins i am missing or look at my wish list. Instead, i have to use Excel on my phone. big downgrade because I am trying to make PCGS my go-to for my collection.

If you go to the PCGS website and click on the app, you will be brought to a "hidden" page for the android store where it will tell you it is not available. What I don't think PCGS actually knows is when you search for the app on the android play store, it will not show the app at all. It has been banned off the play store for most android phones because it has not gone through what I assume are security updates. Which means every time someone looks for the PCGS app, they are being redirected to PCGS competitors.

April 8th,
Thank you for contacting PCGS Customer Care.

It does not appear as if an update for the Set Registry application for Android phones is available at this time. This may be provided in the near future but for the time being we do recommend accessing your Set Registry account from the PCGS website utilizing a browser on your phone.

We apologize for any inconvenience that this may cause.

Thank you again for contacting PCGS Customer Care. Have a great day.

LucrumCentrum · May 13, 2026 5:05PM

well, the formatting on the above post went wild and I cant seem to edit it. sorry y'all.

stawick · May 21, 2026 11:18AM

I just found this thread. Running into the same deal.
I have an Android, Samsung A35.
I have several other PCGS apps, but when I go to d/l the registry it always says it only works with older Android versions.

RedRocket · May 25, 2026 6:58PM

Another reason to switch to an iPhone.

PCGS Registry App does not work with latest version of Android

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