Heritage Auctions ships coin to the wrong person

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Moose1913
Moose1913 Posts: 406 ✭✭✭
in U.S. Coin Forum

Anyone else experienced this before? Does it have to be shipped back to Heritage Auctions or can the recipient ship it directly to me? Thankfully, the person who received it was honest!

I pick things up
I am a collector
And things, well things
They tend to accumulate

Comments

  • jkrk
    jkrk Posts: 1,028 ✭✭✭✭✭
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    Wow. Only Heritage auctions ships coins to the wrong customers?

    I'm glad I buy from most of the auction houses so I can bring my error rate down.

  • ricko
    ricko Posts: 98,724 ✭✭✭✭✭
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    I agree, have Heritage handle the details. Mistakes happen, but best to resolve them through the originator. Cheers, RickO

  • Avocet
    Avocet Posts: 275 ✭✭✭✭
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    I have had a similar event. Heritage shipped my winning lot to the wrong address about two years ago. I actually caught the problem while reviewing tracking information on a Friday night— I noticed that the delivery was set to go to another state. My frustration peaked when the delivery took place over the weekend— I could not connect with anyone at Heritage over the weekend and for a short time afterward because the office in Texas was closed due to bad weather; hence the package was delivered.

    Heritage was very professional regarding this event and took full ownership. They first provided a full refund (auction fees plus shipping), then retrieved the auction lot from the wrong recipient. Heritage then called and asked if I would like to have the lots, and I responded yes. I eventually received the winning lots and was happy with the customer service from Heritage.

    I was most impressed that I could reach a person by phone once the office opened and that Heritage took complete ownership of the error and fixed it. They even provided a bit of background regarding how the error occurred.

    Heritage did not disclose the name of the recipient, and I never dealt with the wrong recipient. I knew the wrong address, however, because I could see it in tracking.

  • Rampage
    Rampage Posts: 9,685 ✭✭✭✭✭
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    Hopefully it all gets resolved.

  • Moose1913
    Moose1913 Posts: 406 ✭✭✭
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    Heritage is having the recipient mail it directly to me. Nobody from Heritage has reached out to me regarding the issue. I'm not very pleased.

    I pick things up
    I am a collector
    And things, well things
    They tend to accumulate
  • Avocet
    Avocet Posts: 275 ✭✭✭✭
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    @Moose1913 said:
    Heritage is having the recipient mail it directly to me. Nobody from Heritage has reached out to me regarding the issue. I'm not very pleased.

    Something must have changed at Heritage. In my situation, Heritage took ownership of the problem and managed it. Having the wrong recipient take responsibility to ship you the coins does not seem in line with the business policy they once followed. Heritage staff were accessible to me and called me with updates in the past. I am disappointed to hear about your experience and their contemporary business practices.

  • MFeld
    MFeld Posts: 17,133 ✭✭✭✭✭
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    I will be reaching out directly to @Moose1913.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • MetroD
    MetroD Posts: 2,568 ✭✭✭✭✭
    edited May 23, 2022 5:56PM
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    Deleted.

    The post from @MFeld, above, rendered my point moot.

  • Elcontador
    Elcontador Posts: 7,743 ✭✭✭✭✭
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    Not from Heritage, but from another auction company. I did a mail bid, someone did the same floor bid, and since I got in my bid first, I was supposed to get the coin. They shipped it to the floor bidder, they tried to have him return it, he refused, and I was SOL.

    "Vou invadir o Nordeste,
    "Seu cabra da peste,
    "Sou Mangueira......."
  • No Headlights
    No Headlights Posts: 2,176 ✭✭✭✭✭
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    I bet Mark Feld who is top notch feels he has taken on extra duties lately. Hopefully he can get back to talking coins soon.

  • Steven59
    Steven59 Posts: 11,230 ✭✭✭✭✭
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    It happens - just so much inventory to send out things do happen. Happened to me with GC - but the percentage is so low. It is very disappointing and upsetting but what are you gonna do?

    "When they can't find anything wrong with you, they create it!"

  • jmlanzaf
    jmlanzaf Posts: 43,048 ✭✭✭✭✭
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    @Steven59 said:
    It happens - just so much inventory to send out things do happen. Happened to me with GC - but the percentage is so low. It is very disappointing and upsetting but what are you gonna do?

    You're lying. GC would never make such an error.

    ;)

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • Downtown1974
    Downtown1974 Posts: 7,189 ✭✭✭✭✭
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    @No Headlights said:
    I bet Mark Feld who is top notch feels he has taken on extra duties lately. Hopefully he can get back to talking coins soon.

    Ok - I’m glad you pointed this out because I was thinking the same thing too.
    Most of us come here to unwind and talk coins on our downtime, to escape from our busy workday.
    Mark should be afforded that same courtesy.

  • MFeld
    MFeld Posts: 17,133 ✭✭✭✭✭
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    @Moose1913, thank you so much for taking the time to provide your helpful feedback and your understanding.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • 1northcoin
    1northcoin Posts: 5,544 ✭✭✭✭✭
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    @Moose1913 said:
    Heritage is having the recipient mail it directly to me. Nobody from Heritage has reached out to me regarding the issue. I'm not very pleased.

    Was it a small ticket item?

  • logger7
    logger7 Posts: 9,859 ✭✭✭✭✭
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    @Broadstruck said:
    Member MFH was once sent almost a $100K gold coin in error by them instead of the barber quarter he won... That mailing error HA remedied asap via next day air.

    In a case like that they probably had a special courier pick it up.

  • Broadstruck
    Broadstruck Posts: 30,497 ✭✭✭✭✭
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    @logger7 said:

    @Broadstruck said:
    Member MFH was once sent almost a $100K gold coin in error by them instead of the barber quarter he won... That mailing error HA remedied asap via next day air.

    In a case like that they probably had a special courier pick it up.

    No just USPS Priority Next Day Air as it was only $87K which is peanuts to the bigger auction houses.

    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • pursuitofliberty
    pursuitofliberty Posts: 7,926 ✭✭✭✭✭
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    @Broadstruck said:
    Member MFH was once sent almost a $100K gold coin in error by them instead of the barber quarter he won... That mailing error HA remedied asap via next day air.

    I remember that. Mike was a great guy (and a good friend), so thankfully HA didn't get screwed.


    “We are only their care-takers,” he posed, “if we take good care of them, then centuries from now they may still be here … ”

    Todd - BHNC #242
  • Broadstruck
    Broadstruck Posts: 30,497 ✭✭✭✭✭
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    @pursuitofliberty said:

    @Broadstruck said:
    Member MFH was once sent almost a $100K gold coin in error by them instead of the barber quarter he won... That mailing error HA remedied asap via next day air.

    I remember that. Mike was a great guy (and a good friend), so thankfully HA didn't get screwed.

    Yep, as beyond the humor of the mix-up the value of that gold coin meant nothing to Mike... He just wanted his Barber new purchase.

    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!

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