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Password help
HeatherBoyd
Posts: 406 admin
Hello all,
I just wanted to make a follow-up post with some additional info.
If you are still unable to access your account, please contact Mark at mharvey@collectors.com
If you have already emailed, please do not email again. If you sent your email to me, there is no need to also email Mark, I forwarded your message.
Obligatory: Please check your spam and junk folders
Happy Monday
P.S. PCGS is not the developer of this forum. We only fund and manage it. While we are happy to assist members with accessing their accounts, please keep messages cordial.
Heather Boyd
PCGS Senior Director of Marketing
9
Comments
FWIW, I just put my old password back in when I "created" the new account, and everything seemed to work ok... hope all is well... Thanks, Leo
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
Thank you Heather....This will help...still some people locked out. Cheers, RickO
You probably should change it...on the pinned announcement, it was said that the whole point of that was the possibility of a (small) chance of a password leak.
Early American Copper, Bust and Seated.
Thanks for the heads up... I didn't see the pinned announcement.
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
Whew, that was tough. Just got a new IPad and having issues learning it as well. Thanks to all at PCGS who helped.
Just received my email from Mark bout 15 minutes ago. Message states they had to manually change my password so I could log in and to change password with a new password which I just did.
Thank you @HeatherBoyd and Mark H. for getting me back in so quickly!
We are only able to do this after verifying your identity via an email from the email address associated with the user account! . Glad we were able to help you.
Heather Boyd
PCGS Senior Director of Marketing
Ditto. Good to be back online.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars
A few more notes here:
If you made a duplicate account to post during the off time, it will be banned after you regain access to your main per our rules and guidelines.
To those of you calling me every 30 minutes, please stop we are working through all requests **via email ** and will get to you as soon as possible.
Heather Boyd
PCGS Senior Director of Marketing
Can I get your phone number..... I promise to only call you every 45 minutes.
I'm back thanks to Heather and Mark.
Heather Boyd
PCGS Senior Director of Marketing
@HeatherBoyd & Mark Harvey
Thanks for your help to get me signed back in.
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
Successful transactions: Shrub68 (Jim), MWallace (Mike)
Deleted for typos, carry on.
I appreciate the help, @HeatherBoyd
Thanks for letting me back.
Thank you for the help.
In honor of the memory of Cpl. Michael E. Thompson
Make sure you are using the correct email address attached to your user name, if you have more than one email account.
Just figured it out, all weekend been trying to change my PW with the wrong email addy.
Man do I feel like a dope.
Thank you Mark for your help!
The Mysterious Egyptian Magic Coin
Coins in Movies
Coins on Television
Never got an email until I contacted Mark.
"The vaccines work,” Trump said, adding that the people who “get very sick and go to the hospital” are unvaccinated.
“Look, the results of the vaccine are very good, and if you do get it, it’s a very minor form,” Trump continued. “People aren’t dying when they take the vaccine.”
Do your part, America 💉😷
It's all good now. Gee whiz I missed not being able to post or like or vote in our polls, etc.
Thanks for getting me squared away Mark!
MY GOLD TYPE SET https://pcgs.com/setregistry/type-sets/complete-type-sets/gold-type-set-12-piece-circulation-strikes-1839-1933/publishedset/321940
I just received word from the forum software provider that they have updated the password reset email to fix the deliverability issues for those of you using the correct email but not receiving the reset instructions. If you are reading this and we didn't have a chance to help you today and you are still unable to access your account, please try a password reset one more time!
Heather Boyd
PCGS Senior Director of Marketing
Just got back in now.
I did the same. It’s good to be back.
EAC 6024
I'm fixed. Thanks.
You're happier about that than I would have thought, Larry!
In honor of the memory of Cpl. Michael E. Thompson
That hurts to even think about.
I;m back and open for business.
Worry is the interest you pay on a debt you may not owe.
Not sure what the meltdown is about. I was back on in 10 seconds. lol
Later, Paul.
Thank you Heather and Mark.
Thank you Heather and Mark for helping this computer illiterate navigate this issue! Most appreciated! The forum withdrawal symptoms have abated. LOL
Guess I should look at what's in my account settings more often than once every 17 years... Probably still had an ancient email address. Thanks Mark for getting me back!
mine was an email from the 1990-1991 era. Mark took care of it quickly!
Same here. Thank Mark for re-setting it. I've been here a good 20 years and for some reason about a week ago, I could no longer log in.
"Seu cabra da peste,
"Sou Mangueira......."
Thanks for Mark for manually re-setting...I'm back now!!!
Well that was a rough 72 hours.
I was just walking around in circles in my office but that got old after about a day.
Now all is good in my hood.
Thanks Ron
Thanks Mark
I'm finally back! Not sure what the issue was, but the system refused to send me the "reset password" email. (Checked SPAM...that wasn't the issue).
But Mark got me back into the system....and my withdrawal symptoms seem to be abating.
Just was able to rest password, not being able to get on the system was disconcerting to say the least.
Thank you Heather it is good to be back!
Finally heard from Mark today and, even then, it took two tries with password resets from him.
Member ANA, SPMC, SCNA, FUN, CONECA
Mark was very helpful, and I'd like to thank him for his help.
U.S. Type Set
Thanks for the help.
Me too!!
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars
Dang !!!
Bumping since some users are still having trouble.
Heather Boyd
PCGS Senior Director of Marketing
Other than the fact I can't change my password from the one you set, no problems here.
bob