Is PCGS short-staffed?

Schmitz7 · February 12, 2019 11:07AM

In all my years of submitting coins for grading, I've never had a wait of 8+ days from the time they received my coins to even post them in the system as an active received order. Still not posted as an active order as of today either. I called yesterday and was told they were seeing a large number of coins being submitted, show schedules and other reasons that they couldn't get into as to why the slow update times. Anyone else have the same issue and/or theory on what is going on? I can see how grading may be slow, but to not be able to actually record the coins as received in the system, that doesn't speak well to customer service or the lack there of when we are left wondering "what happened to my coins?".

ctf_error_coins · February 12, 2019 11:09AM

Back to back Fun and Long Beach shows.

RogerB · February 12, 2019 11:12AM

Doesn't matter to me how tall the employees are.

PhilLynott · February 12, 2019 11:13AM

Mine took 8 days as well recently. I don't know the answer but I think they need to find a way to notify owners that their coins arrived safely right away even when backlogged with submissions. I'm just waiting on reholders right now - they can take a month for all I care to actually reholder them but it sure would be nice to know they're safely there right away as opposed to waiting over a week thinking "sigh I hope they got there okay".

bobsr · February 12, 2019 11:22AM

Beginning of new year brings high influx of 1st run production coins and ASE'S. AS far back as I can remember, PCGS has had a backlog of receiving coins and getting them into their system late Jan & Feb. It's like trying to catch a cup of water from a tsunami. Have patience. If you sent the coins with tracking you should be able to make show receipt. I totally understand, last time I submitted coins, after 4 days I was checking 3/4 times a day.
Bob Sr CEO Fieldtechs

Gemstrike · February 12, 2019 11:29AM

They're backed up alright. This is day 7 for mine.

clarkbar04 · February 12, 2019 11:34AM

Oh boy.

Yeah, there's nothing quite like the feeling that your thousands of dollars worth of coins are in "limbo". Mine were received this past friday so I guess I probably shouldn't bother checking any time soon.

asheland · February 12, 2019 11:36AM

My friend is having the same issue, his coins showed delivered through the post office over a week ago, yet PCGS shows nothing...

JimTyler · February 12, 2019 11:38AM

Maybe they're processing bulk submissions of Apollo coins from the big boys first just a guess don't ban me 😢. Most of them seem to know when they will be able to fill their preorders.

HeatherBoyd · February 12, 2019 12:49PM

@RogerB seeing as I am 5'1 i really appreciated this comment! Us vertically challenged folks sure get the short end of things sometimes!

Jokes aside, a large influx of beginning of the year, new mint releases (including the highly anticipated Apollo Coins) and two back to back show submissions does have us a little backed up. Our wonderful receiving staff is working hard to get all shipments processed as soon as possible, sometimes it is not as quickly as we would like. Thank you for your patience, if there is anything I can do to assist you, please feel free to reach out to me directly.

ad4400 · February 12, 2019 1:20PM

Count myself lucky, sent one coin submission on voucher, received 1/31 and grades posted yesterday. I recall it took a few days to log in but nothing like what is being described above.

Justacommeman · February 12, 2019 1:22PM

I got mine in the week before LB and they have already been graded and shipped. Regular service

m

ctf_error_coins · February 12, 2019 1:24PM

Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

cameonut2011 · February 12, 2019 1:25PM

This seems to happen frequently this time of year. I think FUN and Long Beach are so close together that they have a back-up.

Gluggo · February 12, 2019 1:30PM

I am on day 5 and counting. I also sent some into NGC will have to see how long they take.

cameonut2011 · February 12, 2019 1:35PM

@ErrorsOnCoins said:
Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

1982? Very cool!

ctf_error_coins · February 12, 2019 1:49PM

@cameonut2011 said:

@ErrorsOnCoins said:
Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

1982? Very cool!

no, as it is Silver

If it comes back as my birth year, the price just doubled

oih82w8 · February 12, 2019 1:53PM

@ErrorsOnCoins said:

@cameonut2011 said:

@ErrorsOnCoins said:
Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

1982? Very cool!

no, as it is Silver

If it comes back as my birth year, the price just doubled

It looks like 1962 to me.

Hemispherical · February 12, 2019 1:55PM

Receipt to entered in the system for latest submission was six days.

Lately, turn around after entering the system has been fairly quick, i.e., several days quicker then average estimates. I guess I am on the good end of the statistical bell curve. https://www.pcgs.com/Statistics/

Insider2 · February 12, 2019 1:56PM

@HeatherBoyd said:
@RogerB seeing as I am 5'1 i really appreciated this comment! Us vertically challenged folks sure get the short end of things sometimes!

Jokes aside, a large influx of beginning of the year, new mint releases (including the highly anticipated Apollo Coins) and two back to back show submissions does have us a little backed up. Our wonderful receiving staff is working hard to get all shipments processed as soon as possible, sometimes it is not as quickly as we would like. Thank you for your patience, if there is anything I can do to assist you, please feel free to reach out to me directly.

I am so sad :'( that you posted in this thread. I was getting ready to enjoy answering the concerns of these folks who must think they are your only customers in a way you cannot do.

I don't think your customers have any idea about the number of coins the top two TPGS's receive on a daily basis or how the major TPGS have become virtual "sweat-shops" in order to keep up with submissions in a timely manner. One TPGS had to establish a United States Post office "on site" to handle the in & out volume of daily mail. I would be shocked if PCGS has not done the same.

In the 1970's we often needed to hold coins several months in order to authenticate them. Present day collectors never had it so good. 8 Days? LOL.

Catbert · February 12, 2019 2:16PM

@Insider2 so heavy volume is a nice problem to not only celebrate, but also anticipate. Most businesses plan ahead for these cycles.

davewesen · February 12, 2019 2:25PM

@ErrorsOnCoins said:

@cameonut2011 said:

@ErrorsOnCoins said:
Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

1982? Very cool!

no, as it is Silver

If it comes back as my birth year, the price just doubled

were you born in 1932? nice coin.

When PCGS picks stuff up at post office, tracking will show signed and accepted.

ilikemonsters · February 12, 2019 2:36PM

One time I had to wait 2 weeks for my submission to be visible in my account from the time that the USPS Tracking # showed that it was delivered.

I wouldn’t worry about it.

Ablinky · February 12, 2019 3:06PM

My last submission took 6 days to get checked in. However, despite it being a collectors voucher submission which is supposedly regular, took only 4 days to get done and shipped back.

Traz · February 12, 2019 3:20PM

My walk through took a day, my express I sent in a day later are in process and the ones they received As Express Monday still aren’t in system just so you can have a reference of other submissions. I think that is great. I’ve never had issues with long submission times even after shows.

🤷‍♀️

Insider2 · February 12, 2019 4:09PM

@Catbert said:
@Insider2 so heavy volume is a nice problem to not only celebrate, but also anticipate. Most businesses plan ahead for these cycles.

Most businesses HAVE COMPETITION! Our host does not.

BTW, your post indicates that you have it on good authority that PCGS has not called in "contract workers" already in anticipation of the crunch.

blitzdude · February 12, 2019 4:24PM

Not short staffed, always slower at start of a new year. Everyone in a hurry up to submit and receive their 2019 MS70 first strikes. lol

logger7 · February 12, 2019 4:32PM

All the moderns especially Lunar coins is doing this. I had something similar happen at NGC recently. I don't get it but they probably have to hire secure screened employees. I am very quick and responsive with customers. I would personally work 100 paid hours a week if necessary.

ReadyFireAim · February 12, 2019 8:22PM

California

I have a friend that got a job out there after college and was told by his coworkers to knock off the hard work.
He didn't and ended up getting fired as the most productive employee with several harassment charges.
He ended up working with a bunch of recent immigrants where that kind of ethic was accepted.
Not kidding.
He learned Spanish and moved back home to Pa.

cameonut2011 · February 12, 2019 8:27PM

For those that are getting back submissions from Long Beach and right after, are you happy with the grades? Are the grades as expected or are they still tight?

No Headlights · February 12, 2019 8:36PM

Just received my submission I dropped off at FUN today. Thought the grades were spot on

Unknown · February 13, 2019 7:02AM

This content has been removed.

asheland · February 13, 2019 9:27AM

@ErrorsOnCoins said:
Mine need a trip to see Fred, so I never expect a quick turnaround time and have been pleasantly surprised by how quick they actually come back

I submitted this silver quarter at Long Beach .....

Wicked cool! Struck thru cloth???

cnncoins · February 13, 2019 9:39AM

Generally turnaround times are "voided" when they have shows (LB), and other Invitationals. They have a "Walk Through"
week this week and that will put other regular orders behind schedule.

Schmitz7 · February 15, 2019 9:36AM

Anyone else still waiting on their coin order to appear on the PCGS web site? Mine was received, according to the post office, by PCGS back on 2/4/19 and still has not posted as an order under my account by PCGS.

oldstandard · February 15, 2019 9:40AM

Yes day 12 for me

oldstandard · February 15, 2019 9:41AM

I did call about two weeks out

clarkbar04 · February 15, 2019 9:58AM

Mine received last Friday by pcgs and in process yesterday, 2 orders.

TwoSides2aCoin · February 15, 2019 10:16AM

First year in a decade I didn't renew my membership. That ought to speed it up for some of you brothers and sisters.

djm · February 15, 2019 1:03PM

@Schmitz7 said:
Anyone else still waiting on their coin order to appear on the PCGS web site? Mine was received, according to the post office, by PCGS back on 2/4/19 and still has not posted as an order under my account by PCGS.

Did you look on the pending orders page?

Schmitz7 · February 15, 2019 3:25PM

I checked the pending orders page...still nothing. I’m glad I didn’t send this one in at express service level for higher fees to have it sit unrecorded for 9+ business days. 😩

Insider2 · February 15, 2019 3:48PM

I would go crazy not knowing if my coins were received. I'd use a return receipt for any shipment to any TPGS that was not sent Registered.

Wabbit2313 · February 15, 2019 3:53PM

@Insider2 said:
I would go crazy not knowing if my coins were received. I'd use a return receipt for any shipment to any TPGS that was not sent Registered.

They have a new service called "online tracking"!!!

Insider2 · February 15, 2019 3:59PM

Thanks, then what is the problem? Just the fact that they received the coins (online tracking) but they have not been entered into the system for several days due to the volume of submissions?

Wabbit2313 · February 15, 2019 4:05PM

@Insider2 said:
Thanks, then what is the problem? Just the fact that they received the coins (online tracking) but they have not been entered into the system for several days due to the volume of submissions?

Yes. I can see that this is frustrating especially if you send faster levels of service.

GRANDAM · February 15, 2019 5:52PM

I had a package received on 2/04/19 which contained (2) boxes inside with (2) different submissions.

One box of a (2) coin restoration was logged in yesterday.

The 2nd box containing my APOLLO coins still hasn't logged in. I find that strange.

GRANDAM · February 15, 2019 5:56PM

@djm said:
Did you look on the pending orders page?

Where is this pending orders page?

All I see is this.

twhitmeyer · February 15, 2019 6:52PM

@GRANDAM The 'My Orders' section of the Set Registry website is the screen you provided. From Set Registry you can use the left-side navigation and click on your username to get to the 'My Account' section of the PCGS website to access the main 'My Orders' page where you will find a 'Pending Orders' link on the top right. Or visit https://www.pcgs.com/myaccount/pending-orders directly. I hope that helps!

cheezbean · February 15, 2019 7:11PM

@clarkbar04 said:
Mine received last Friday by pcgs and in process yesterday, 2 orders.

My order was also received last Friday and in process yesterday. One order, regular service.

GRANDAM · February 15, 2019 9:14PM

@twhitmeyer
Thanks, I found the 2nd order.

cucamongacoin · February 15, 2019 11:47PM

Tracking showed delivery and receipt on the 9th, nothing yet. First time it's taken this long.

Is PCGS short-staffed?

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