frustrated/disappointing
Gazes
Posts: 2,315 ✭✭✭✭✭
I generally keep my posts positive (I would probably have a lot more posts if I went negative too!). I have to shake my head though on this one and wanted to vent a bit. I saw a coin I was interested from a well known dealer who I never purchased from. I called and asked to talk to the owner and was told he was on the phone. I gave my number and got a call back from an asst. I was disappointed but understood---he didn't know who I was and maybe had better things to do. The asst. clearly didn't know much about coins and I asked specifically about the coin I was interested in---not a inexpensive coin. At the end of the call, I gave more info about myself and asked if the owner could call me to discuss that coin and maybe others. Never got a call back!? It is frustrating because I like the coin he has but now I don't really want it since he didn't take the time to get back to me. I get that not every call is worthwhile but when I take the time to call about a specific coin, give references, etc. I would think it would be worthwhile to take 5 or 10 min and call back. Oh well.
Comments
Yup, frustrating.
bob
I would have to agree, but maybe the owner never got the message from the assistant or something happened and the owner was unable to get back to you. If the coin is important to you, I would try calling again. If they don't call back, then customer service is not a priority with them and would not bother dealing with them.
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
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I totally understand your frustration Gazes and sorry that you feel like it has turned you off from the coin, don't let it, buy the coin from someone else,
it unfortunately seems to be the way things are today with a lot of people. People today don't want to work for a paycheck, they just want the paycheck, seems to be the way it is with a lot of people today.
Some dealers are just not good at customer service. Some others have their nose in the air and think they can size up a customer from a phone call or their appearance. When I was dealer I learned that you can never judge a book by its cover. Some of the guys who weren't wearing coats and ties had lot more money those who were wearing them.
If this guy seems not to be interested in you, then you should not be that interested in him. You should not have to beg to buy coins from a dealer.
It might be worth sending an email with your specific questions and your phone number.
That should get forwarded to the owner and they should be able to find time to reply.
You have a point. But let it go.
If you can't let it go, name the dealer. A few here probably know him.
A quick call to the dealer from someone known may alert this dealer to his incompetent staff and resulting poor customer service.
May be doing you and the dealer a favor at the same time.
Bigger dealers have buyers who call everyone back within 24 hours. Not sure about getting a call from an owner but if littler. They should call. Same day might be pushing it. If your really interested maybe be more patient. Perhaps if he/ she is busy and calls back after a day you might get offered a better deal on price for your time. I get frustrated though. Hope the rest of your day was better.
We are here for your vent
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Bronze Associate member
Buy the coin not the dealer.
"A dog breaks your heart only one time and that is when they pass on". Unknown
i see what you are saying but i called once and asked for the dealer to call me. The asst called and again i asked for the dealer to call (and provided plenty of info to make him know its worth his time). i was very polite (i try to always be). At this point , i really dont want to make another effort be it by email or phone
My original calls were about a week ago. i had no problem if it took a couple days to get back to me.
Yup, not cool !!!
Very frustrating indeed.
Many other things in life are frustrating.
That's maybe why I golf so much.
Nothing better for the soul than to walk on God's green earth and enjoy the blue sky while trying to get a small white ball into a very tiny black hole.
Kind of silly maybe, but it works for me.
"“Those who sacrifice liberty for security/safety deserve neither.“(Benjamin Franklin)
"I only golf on days that end in 'Y'" (DE59)
im a golfer too---but i think i get more frustrated missing a three foot putt than a dealer not calling me back!
Are you buying the coin of the "holder?"
???
Are you buying (or want to buy) the coin or the person who presently "holds" the coin? If the coin fits your collection, then to hell with the seller....Please yourself, not the dealer.
i certainly understand that and have done that in the past. On the other hand, there are always coins out there that are special and its a rare instance when i feel i have no options.
Hope it works out well for you!
This
Latin American Collection
It's really sad that you're 'locked" on the coin. If it was me, damn the torpedoes, keep calling! Don't give up on one instance.
Make sure you state that you called previously and did not get an answer.
No call return is a heck of a way to run a business.
Pete
well these comments are making me rethink about passing on the coin
If you still can't get ahold of the owner on your next try, please let us know who this dealers is.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
I emailed Legend once interested in a 5k WLH proof asking if they had a showroom to view the coins. I lived in Long Branch near their stated address at the time. Never heard back. Took my dreck money elsewhere. Still have no idea if they have a showroom or not. Still live close enough that I would browse an interested coin if one came up on their site. Not really worth holding a grudge over, if they were busy could be a million things.
i would try again. the coin is what is important and it doesn't sound like anyone was rude to you directly. they just seem to have bad customer service but could be for a number of reasons. do they have a bad rep with other collectors? If not, try again. could work out well.
The dealer could have been away on a buying trip, setting up for a big show or the like and the staff under strict instructions not to give out the information, so a polite fiction of "... s/he on a call". That plus a lost message and you are overthinking it.
ANA 50 year/Life Member (now "Emeritus")
I disagree about overthinking it. I called and asked for the dealer and was put on with someone else. I asked questions about an expensive coin and did not get the answers I needed and I asked for the dealer to call me back at his convenience a week ago. No call. Maybe I should buy the coin. However, asking a to talk to a dealer twice to buy his coin and striking out twice seems to me be bad business and possibly rude. My decision is whether it is worth giving this guy a healthy profit despite his bad business etiquette in exchange for a coin I like but don't have to have.
It is, of course, up to you....I would be frustrated in such circumstances as well. Your position could give you a bargaining edge though... just a consideration. The question is, can you let it go... if not, it will continue to bother you and fester like an infected wound. If that is the case, go back and resolve it one way or the other. Cheers, RickO
There are a few dealers that I just won't buy from because of their attitudes. Everyone has a bad day from time to time but after "several" really bad experiences with a few dealers I now just walk past their tables.
One strike shouldn't be a deal killer. Sounds like the assistant is the weak link, may have had an emergency, who knows? If the coin is one that you've been searching long and hard for or that has "it", for Pete's sake try again.
As you've said, there are other attractive fish in the sea. In time, this coin will fade and you'll be happy with another. Give your money to those who want it.
"Got a flaming heart, can't get my fill"
In general I try to give my business to those who take care of me. However, there are certain coins I might buy from the devil himself. If it’s something you really want, don't let a little thing like a forgotten return phone call stop you.
Some of this depends on the dealer too. Believe it or not, there are quite a few who work with individual collectors only infrequently and focus more on the wholesale side of things. It’s harder to get great service from those folks.
Was it Apmex and did you use ebucks?
What is the coin you want maybe someone here has one at a better price?
If it's something you want let your stubborn streak kick in.
Wear the numbers off the dial till the SOB talks to'ya ! ! !
That would be my thinking anyway.
1947-P & D; 1948-D; 1949-P & S; 1950-D & S; and 1952-S.
Any help locating any of these OBW rolls would be gratefully appreciated!
Golf is even more frustrating for me......the ball never goes where it is supposed to go!
Posting my concern has created a positive ending. The dealer saw the thread and figured out that I was talking about him. He apologized and explained the circumstances which I understand---all is fine now. I think the reason I posted it this time was because this has happened in one way or another to me over the years with other dealers that I just needed to vent. Thanks for all the comments and glad this ended well.
I’m my business, as the Owner I don’t handle any phone calls directly and have a staff trained to handle these interactions. They are in place for a reason and that is to handle the volume as well as keep my expertise in the saddle or I would become quite unproductive and distracted. They were not hired and trained to pick up say hello and hand me the phone. They direct the flow of traffic and become a firewall or gate keeper. A filter from telemarketers and funnel the right kind of business we’re looking to peruse.
With that said, I would not be surprised a bit to not get the Owner of a coin shop to return my call. Happy if they did, but not expect it. I think this would imply they are not willing to negotiate on a price. That the coin is for sale and that’s it. Some of these dealers are not really motivated to drag a sale over the finish line. Talking to someone about surfaces, grades, holders, past grading events, etc is idealistic, but not always practical in a busy business. It’s sometimes just play or pass.
That’s why for me, walking in a B&M or attending a show is the best way to buy. You must be present to win. Get face to face interactions, solid phone numbers and direct contacts and maybe I’m remembered when I do call down the road.
There's a lot of great dealers in this hobby... Then again there's others that should be kissing the feet of every collector for being able to make a living doing this instead of working in fast food.
I’m sure fast food is not the only option awaiting a dealer.
There could be a lot of reasons why the dealer didn't get back to you. Most likely he never got the message. That happens around here in the shop like everyday. You like the coin. You want it. Give it another shot. Most likely it will all turn out just fine. Think positive!
I am glad to see it resolved and wondered if the dealer is also CU member
May I see the now infamous coin ?
@Gazes
Glad it worked out for you
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Good point plus the scenario of the asst not passing along the query to the owner could be real
"Inspiration exists, but it has to find you working" Pablo Picasso
Glad this all worked out.
Hmm could read the thread but not take a call......just kidding. Glad it worked out. Enjoy your new addition.
Best place to buy !
Bronze Associate member
Did you end up buying the coin?
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Never judge someone by their looks. I have met 2 billionaires in my life, Bill Gates and a cattle baron from Brazil who's name cannot be pronounced in English! Both wore blue jeans and loafers. One had no socks. One was clean shaven and the other scruffy. Can't go by how they look.
bob
Never chase after someone with a fistful of cash if they can't give you the time of day.
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