Tales from the bay--My First neg.
BruceS
Posts: 1,356 ✭✭✭✭✭
I know it's a little OT. I was Selling a Coin Armour storage box. The guy won it for under $5 + 2$ shipping. (cost me $4 to ship) One of The pictures had and NGC box in the back round to show size. The other picture showed it open.
His response after leaving me a neg." isn't remotely close to picture-picture shows slots, this is a piece of junk"
I mean come on, obviously not a collector. I would have giving him the NGC box for free, and All he had to do is send me a massage and would have refunded his money. I can see how people get turned off from selling there. I'm glad I've already got rid of most of my moderns.
was it any way misleading? look at both pictures and description. I know its only a neg. but it still pisses me off.
ebay.com/itm/322436089453?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
Comments
That's not fair. You could call him up and give him a piece of your mind!!!!!!!!!!!!!!!!
Guy's a buffoon. open box clearly shows... a box without slots. Nothing misleading. Hope you feel better for having vented!
Nothing misleading at all. You'd have to be a fool to think otherwise.
I would have expected to receive the Coin Armor box pictured, but you do have two boxes pictured which could lead to confusion.
I would probably send him a complete refund (including S/H) and tell him to keep the box with my compliments.
Then I would send him a feedback revision request for him to remove the neg.
Or you can just ignore the neg. The problem buyers are usually the small dollar amount buyers.
Also you might contact eBay and ask if they will remove the neg since he received the Coin Armor box pictured and described.
If you intend to continue to do any further selling, I'd contact eBay and see if they'd remove it. Hopefully there's a chain of email that will demonstrate the facts to their satisfaction.
I would have made the picture with the open box the main photo as that is what he was actually getting. I would have used a tape measure or ruler to show size. EBay has or had a policy if it is in the picture you are suppose to receive it. Be thankful he only gave you negative feedback and not NSAD complaint.
I'd like to block such a buyer. His ebay ID?
He just might expect me to be sending the marble countertop that I photograph with my slabs.
Gold has a world price entirely unaffected by accounting games between the Treasury and the Fed. - Jim Rickards
If the listing was titled "coin armor storage box" I don't know why in the hell you would think you were getting anything but a coin armor storage box, which has those exact words on it.
I went the longest time occasionally selling on ebay with no trouble, then about a year ago, every small group I'd list I would have one that would give me problems.
The guys not spending much are usually the worst. It will be off you record in a year.
I second.
I'm surprised he didn't complain about not getting the coins in the picture.
Lance.
The guy is a FOOL and, obviously, doesn't know what he was supposed to have received.
Sometimes, it’s better to be LUCKY than good. 🍀 🍺👍
My Full Walker Registry Set (1916-1947):
https://www.ngccoin.com/registry/competitive-sets/16292/
That NGC box was worth 3 to 4 times what your auction item was worth. To hell with giving it away, especially to a whiner.
agreed, sent them an emailed, what the chance they respond or remove it? not the end of the world, but a stupid way to get a neg. especially for net $2.84 lol
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
This guy is an IDIOT.
Look at all the items he has been bidding on. He knows exactly what he won.
I'd rip him a new one - he deserves it. Others will understand any retaliation.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
Or the table, or the spiral notebook under the glass....
My Ebay Store
Ebay will not reverse the feedback unless he tried to use the feedback to extort you.
I received a Neg from a guy in Italy cunningly trying to get me to reduce the price of a seashell. He was complaining about a visible flaw he admitted he saw in the picture! His real complaint was the ebay global shipping charges(ie taxes his damn country charges for imports). Needless to say he will not be buying from me in the future.
Even with the obvious undertones he would leave me a Neg if I did not refund some of the cost...ebay would not remove the Neg. Ebay said he had to outright threaten to leave Negative feedback.
So, how are you able to see the items he has been bidding on without know his ID?
Gold has a world price entirely unaffected by accounting games between the Treasury and the Fed. - Jim Rickards
go to auction, hit bid history, on the winner hit the blue bidder - shows 30 day bid history by category.
...bid history or probably read his feedback and it should say who it's from right?
Edit to add: Actually I couldn't figure it out???
once a person has a user id, all one has to do is go check the 3 categories of feedback by clicking their username, all, buyer and seller. the problem is, unless you buy/sell or otherwise somehow get a user id, you don't know whom is whom from the feedback since they changed it a few years ago. unless feedback is private, then nothing shows?
on another note:
around the same time we were hammering the counterfeit sellers and cross-referencing accounts, alerting buyers they bought fakes etc. was having a field day until the scammers caught on how to fight back. such is life.
.
.....or the camera used to take the picture.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
This has worked for me several times when the buyer either does not read the description or does not look at the picture.
good luck, make the call.
bob
Bad break, that guy would not be satisfied with anything.
EBay doesn't do enough to protect sellers from this sort of thing in my opinion. I also don't understand why buyers won't just contact the seller first before leaving a negative feedback. Most sellers would rather give a refund on such a small dollar item than take a negative feedback.
My one and only negative - out of 1200 - came from a raw Jackson's Liberty spouse that I purchased from eBay then later sold on eBay. When I received it I noted an obvious mark which would definitely knock it down to a ms69 - possibly even ms68. So I decided to resell it as a BIN at $750 ($50 below ms69s at that time) with pictures that clearly showed the mark and stated in the ad that I didn't think it would go 70. A buyer ( that also sells a lot of graded coins) messaged me and asked if I'd sell it for $725. He doesn't ask about the history of the coin. I accepted the offer and shipped priority the next day. Without contacting me, the buyer leaves a negative stating that the coin has been removed from its capsule and clearly tampered with (no clue how he came to that conclusion) I email with the coins history, tell him I never opened the capsule and ask him to change the feedback as I had good photos and I accepted his low offer. He doesn't reply to the email. I called Ebay CSR and gave my side of the story, he refused to change the negative just advised me to work it out with the buyer who refused to communicate.
I wish eBay would still allow negative feedback for buyers. Even when the buyer doesn't pay you can't leave a negative - which makes no sense to me
I have found ebay to be one of the strongest arguments against evolution that exists.
I have been a seller on eBay since 99, my current account since 06 has one negative out of 1635 feedback in 2500 transactions.... The guy emailed me saying the Howard Miller ships barometer was broken and not working ... I knew it worked as I had owned it for years and live in an area that rains almost as much as it doesn't and that barometer moved to rain pretty regularly, I let him know that he could return it for a full refund (including shipping) and if was not working I would also refund the return shipping.... Buyer never responsed and left a neg. Saying I didn't provide clear pictures or an adequate description!!!!!
It really bothered me for a few days and then I got a positive and then another and after about 20 more positives I didn't even noticed anymore... Don't let it bother you... List 50 more things just like you normally would and once that neg is off the first page people won't even notice it.
Successful trades.... MichaelDixon,
Every day, when I read this forum, I am thankful I do not sell on ebay....
Cheers, RickO
When I see an Ebay neg on a low dollar item, first thought is that the buyer has a gripe with the seller, perhaps outside of Ebay and wants to inflict some digital harm. Cheaper to do it on a $4.00 sale than a $400 sale.
low priced items on ebay aren't worth the buyer's trouble to return it, so they generally get pissed and neg.
Check to see if feedback can be revised, and if so, see if the buyer will keep it and take a refund in exchange for a revision.
Did the person try and contact you first? Just give his couple bucks back if he will remove the neg. That neg will cost you a lot more than 7 bucks in the next year.
No contact at all. I sent him an email and offered a full refund. I have not heard back.
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
I disagree, with 155 positives and 1 negative, I don't see that affecting potential buyers. I feel all it does it reward the scammers.
I sold a group of a dozen or so PCGS blue boxes, I got a SNAD from the buyer 'Boxes are not ergonomically designed, not worth shipping back'
Justin Meunier
Boardwalk Numismatics
Apologies for going off the topic of this post, but I have to comment on this: eBay global shipping charges are outrageously high, well above and beyond the actual shipping and tax cost. I purchased a small book for $77, and ended up paying $133 because the seller chose the Global Shipping program. Taxes in my country are 17% and items in this value are usually exempt altogether. If the seller had sent it directly, I would have paid maybe $10-$15 shipping and no taxes. However, once the seller specifies this in the auction setting, there's no way back. You can't even bid (on a BIN auction) without paying the whole thing upfront. You can't even ask for an invoice with an alternative shipping method. That's eBay's system, not my country's.
However, needless to say, I never gave negative feedback to any seller because of this.
He could in fact be so stupid, that he thought the case in the back of the picture was what it would look like. There is nothing more damaging to a seller than someone saying your photos are not accurate. I would pay!
Out him!
My YouTube Channel
The only time I use the Global shipping program are to country's I'm not comfortable shipping to or items over $100.00. I will not ship items over $100.00 without insurance. The only way I am able to obtain insurance for that amount is via USPS Global Express. The cost through the Global Shipping Program is less than half that to most country's including the import taxes!
Ebay should not allow a buyer to leave a neg until after it has been confirmed by ebay algo that buyer tried to resolve issue by discussing with seller first. This feature should, as a minimum, be offered to top rated sellers who by definition try to keep customers happy.
Gold has a world price entirely unaffected by accounting games between the Treasury and the Fed. - Jim Rickards
EDITED to remove eBay handle. I did it in haste. Wabbit, please do the same to your post. I will give him some time to respond.
3 emails no response, From himself or eBay.
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
It must be hard to be that dumb.
Fan of the Oxford Comma
CCAC Representative of the General Public
2021 Young Numismatist of the Year
Removed per OPS request.
A sincere letter of apology and a promise not to be deceptive in the future might win you favor and have the buyer recind the negative feedback.
if he did that i wonder how many others the buyer has done that to as well. just saying . sorry to hear ya got neg'd
I sold a PS3 Soccer game on eBay and got
This game is boring.
I replied to the FB with
Soccer is a boring game.
eBay removed the FB.
While I do not agree with the neg, it is not illogical. Yes, the description was for the item sold, but why have the other item in the background. Some people do not read (their fault) and buy off of pictures. I got hit one time because I was selling 5 items, 1 and a time, and showed all 5 in the pictures, pick which one you want. Person was upset because they did not get all 5, even though the title state 1 only and so did the description. I spoke to ebay, and they said I should have shown ONLY what I was selling in the first picture (1 item) and then in later pictures show multiples.
The coffee table and such comments are off topic, because the listing was for a coin box. The one in the background was a coin box, so it could be confused as to showing the "interior" of the item for sale. If I post a picture of a car, the buyer is not getting the houses across the street, or if my hand is shown holding an item, I am not cutting it off and shipping it.
Picture cropping is easy and a wonderful thing to clarify for the ignorant.
You can't make this stuff up! This same person recommended sending in AU coins, Express level no less, because you might get a 66!
Update, I sent the seller a request for a feedback revision. (didn't know such a thing existed). thanks to all that responded to this thread. He took it back and gave me a positive.
I promptly refunded all his money. maybe he's a member? reasonable people do exist.
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
I'm pleased he removed the neg, but it's still unfair to sellers to feel pressured to give away their merchandise in order to have said negative removed.
It's an eBay quid pro quo, but if you think about it, the only thing you're getting in return is being bent over.
I'll take a neg here and there just so the idiots don't get a free lunch on me.