<< <i>It's hard to be sympathetic without knowing the facts, which you are choosing to keep to yourself. >>
Agree. Blast eBay on multiple message boards about how you've been unfairly treated yet unwilling to provide even eBay username. Definitely another side to this story that might justify eBay's actions.
eBay makes money when sellers list and sell. Unless the OP was really screwing the pooch on his account performance, eBay wouldn't ban him.
And still my point remains that OPENED cases shouldn't count against a seller's percentage. It's literally the only reason I lost my account. Opened, yet resolved immediately, cases. Say and think what you will, I don't deserve to be perma-banned for opened cases that were immediately resolved leaving the buyers satisfied. Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed... but ooops, too late for me.
I think I get it now. Ebay does not want sellers who are slow to ship. In their eyes they do more harm than good regardless of what they rake in fees. Their main competitor gets items to their customers in within 2 days and ebay wants to at least come close to that. Let's be honest- before the new standards your shipping time stars were always low, no? In their eyes you have been scaring away buyers and causing people to stop buying on ebay. Whether or not you made it good in the end is of no concern to their philosophy; the way you operate does not fit their view of a 'good seller'.
I'm not saying I agree with how they handle things (usually I disagree), but they've made it pretty clear what they value over the past 2 years and you did not make adjustments to meet those values.
The transaction defect rate is the percentage of your transactions that have one or more of the following defects:
-Detailed seller rating of 1, 2 or 3 for item as described
-Detailed seller rating of 1 for shipping time
-Negative or neutral feedback
-A return initiated for a reason that indicates the item was not as described
-An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described
-Seller-initiated transaction cancellation
To meet our minimum standard, you can only have up to 5% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. Only your transactions with US buyers count toward your seller performance rating on eBay.com.
The defect rate won't affect your seller performance status until you have transactions with defects with at least 8 different buyers, or at least 5 different buyers to impact Top Rated status, within your evaluation period.
You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. That means the buyer reported they didn't receive an item, asked to return an item, or opened a PayPal Purchase Protection case, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible.
Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.
Buyers won't see your defect rate. Keep in mind that buyers still see your Feedback rating and all 4 detailed seller ratings.
Cases closed without seller resolution
For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a 'request'. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.' For PayPal Purchase Protection, the transaction issue is a 'case' throughout the process.
The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance.
A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible.
Here are the minimum case requirements all sellers are expected to meet. The percentage requirement applies after the account has exceeded the maximum number of occurrences.
Rates of cases based on Closed cases without seller resolution
Percentage of cases- 0.30%
Maximum number of occurrences- 2
Notes: Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months.
eBay Money Back Guarantee requests or PayPal Purchase Protection cases opened generally count against a seller's performance rating.
To become a Top Rated Seller, you must meet higher requirements than those above.
Here's the thing from a standpoint not yet discussed. I hate ebay, but I sell on it since there isnt another venue to sell the volume and variety of stuff.
The OP's point is OPENED cases. Lets say a seller is selling resealed packs (I know this isnt the case here, just an example) and that seller sells 1000 items of resealed wax and he has 50 cases opened against him (5%) for a SNAD return, the seller then refunds the item. Technically, he has made the customer whole again, but does it really mean there isnt an issue or just that ONLY 50 people caught the issue(s)
What I see here is that ebay is erring on the side of caution when a person who has a high volume has that high a percentage of cases opened. They may be taking into account that many others may not actually be opening cases, but may have the same issues.
That said, I think ebay banning a customer for minor issues (if thats what these are) is pretty dubious at best, especially considering the number of high volume scam artists operating with impunity on their site
As a small-medium volume seller, I have to disagree with the statement that eBay encourages buyers to open cases and that it is a frequent occurrence. If it is happening to you in more than 5% of your sales, that means there is a problem somewhere with the seller. Shipping time, shipping condition, items SNAD, etc. - somewhere, somehow, something is going really wrong. That the seller eventually fixes their mistake does not mean the mistake did not occur.
And still my point remains that OPENED cases shouldn't count against a seller's percentage. It's literally the only reason I lost my account. Opened, yet resolved immediately, cases. Say and think what you will, I don't deserve to be perma-banned for opened cases that were immediately resolved leaving the buyers satisfied. Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed... but ooops, too late for me. >>
That may be your opinion on the process, but eBay makes it clear that opened cases are bad things. When 5+% of your transactions result in opened cases, then you're doing something wrong.
<< <i>As a small-medium volume seller, I have to disagree with the statement that eBay encourages buyers to open cases and that it is a frequent occurrence. If it is happening to you in more than 5% of your sales, that means there is a problem somewhere with the seller. Shipping time, shipping condition, items SNAD, etc. - somewhere, somehow, something is going really wrong. That the seller eventually fixes their mistake does not mean the mistake did not occur. >>
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'. Of course, now the affect of that has already damaged my account to the point they used it against me. Some of you clearly are only focusing on one thing, that ebay sets guidelines and sellers must follow them... the end. But it's not that black and white. I made ebay a lot of money and did everything right, never ripped anyone off and always took care of any issues promptly and that wasn't good enough. It's absurd to create "problems" for sellers and then use those "problems" against them to the affect of permanently banning them. I get that shipping promptly is good and not shipping promptly is bad, but that is not what got my account banned. What got my account banned was being railroaded into problems that weren't really problems at all.
<< <i>As a small-medium volume seller, I have to disagree with the statement that eBay encourages buyers to open cases and that it is a frequent occurrence. If it is happening to you in more than 5% of your sales, that means there is a problem somewhere with the seller. Shipping time, shipping condition, items SNAD, etc. - somewhere, somehow, something is going really wrong. That the seller eventually fixes their mistake does not mean the mistake did not occur. >>
I'd agree with OP on this one... used to be if you clicked the 'Contact Seller' button on an item you bought, you'd then be forced to pick a category and send a message but it would indeed open a case. There wasn't even a way to just send a message (without opening a case) from there, you had to go into the seller's profile and send a message that way. That is no longer the case, though... it will now allow you to just send a message, then if you're not satisfied you can open a case or escalate to customer service.
...Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed...
When exactly were they telling buyers to open a case instead of communicating with the seller?
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'.
Going via the specific path you mentioned may have led to that option but you have always been able to contact other ebayers with whom you are involved in a transaction.
** Working on the following sets-2013 Spectra Football Hall of Fame 50th Anniversary Autograph set, 2015 Spectra Football Illustrious Legends Autograph set, 2014-15 Hall of Fame Heroes autograph set. **
What the OP describes isn't going to get you permanently banned unless there were previous major issues in the past, kind of like three strikes and you're out. If not then I'm guessing the banning was probably helped along by the OP giving a poor Ebay customer service rep the entire 2 cents he felt they rightly deserved.
<< <i>...Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed...
When exactly were they telling buyers to open a case instead of communicating with the seller?
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'.
Going via the specific path you mentioned may have led to that option but you have always been able to contact other ebayers with whom you are involved in a transaction. >>
The OP has a point on this part here. For a while, I can remember wanting to ask a seller a question about an item that had ended. It had been a week and I had noticed that it had reversed the paypal charges I paid for the item. I did not receive a message about this and wanted to contact the seller. I was not able to contact the seller without opening a case....there was no option to just "send a message" from the complete listing page or from my account page - it went directly to opening a case. I didnt want to do this, but was curious to know what had happened. This may not be the issue now as ebay changes their format it seems like weekly, but if these "cases" were not true issues then they shouldnt count towards the banning
Just FYI, my seller occurence rate is 1.7%. I have 1100+ feedback with no negs. The four occurences I have are 2 from star dings, one from a return that the USPS destroyed an I had to file an insurance claim with them and another one where a wax box I had sold, while unopened, had some moisture damage that I was unaware of since the box was 30+ years old. Technically, not one of those items should count against me, but they did.
Just not a very good point. What is being described is a *system-wide* eBay policy. If it was so easy for cases to be opened and if eBay had such a low tolerance for opened yet resolved cases, why were almost all sellers unaffected?
Just not a very good point. What is being described is a *system-wide* eBay policy. If it was so easy for cases to be opened and if eBay had such a low tolerance for opened yet resolved cases, why were almost all sellers unaffected? >>
Try using Google once in awhile. last year ebay gouged 15,000 sellers in similar ways in a matter of weeks, now it's happening again this year. I was just part of the unlucky group that were railroaded by "new" policies and guidelines. Just put your head back in the sand.
I had two items from two different sellers that I wanted to return. I contacted one seller and he gave me his address. I contacted the other and eBay forced me to open a case directly.
The reason for this, as eBay explained to me, is that the seller has some kind of numbers that formulate they're a risk to buyers. These certain sellers are unable to have communication with their buyers because they exhibit customer service below eBay's standards and they feel it is in their best interest not to expose buyers to these rotten sellers who will just give them a bunch of crap for wanting to return an item.
It's still in place. There are some sellers you cannot talk to when initiating a refund. It will just go straight to a case and printing label for you to ship back.
No one gives a shat when it's not happening to them. They just ask what you did wrong. I didn't do anything wrong. I was railroaded. But who cares, it wasn't you.
Eh, what's the point. I didn't post this for sympathy. I just wanted to point out an injustice from a company almost all of you use. This company has absolutely no integrity and treats good people who have done nothing wrong like criminals. Watch your back.
You've been asked this several times. If you don't answer it this time, you have something to hide. And usually where there's smoke there's fire. >>
Dude, I have been asked a hundred times everywhere I have posted this. It's my personal business and just because you ask questions doesn't mean I'm obligated to answer. If you don't believe me for some reason, what do I care. I'm not asking anyone for anything and I don't have to divulge personal information on a freaking message board. Let it go.
<< <i>No one gives a shat when it's not happening to them. They just ask what you did wrong. I didn't do anything wrong. I was railroaded. But who cares, it wasn't you. >>
Maybe you did nothing wrong and are a victim - who knows. I can give you some advice and tell you that with your negative responses and tone on here it is making people question the "whoa is me I am a victim stuff." Why not just provide your Ebay ID which several folks have asked about which would clearly show you were the victim here. Not saying Ebay is perfect but it does not seem to add up on this one, and folks have tried to be nice and help out but are not getting anywhere on this one.
You don't need my ebay ID. I have been on this site and many other sites for a long time and I don't need to validate myself for people I don't know. This happened to me and it sucks. If you don't believe me, I don't care. You can't help me. If giving you my ID would help, I would do it. But you are just curious. Be curious then.
<< <i>Eh, what's the point. I didn't post this for sympathy. I just wanted to point out an injustice from a company almost all of you use. This company has absolutely no integrity and treats good people who have done nothing wrong like criminals. Watch your back. >>
Pretty hard to point out any kind of real injustice to us when we only get part of the story from you. And proclaiming in your first post that you have nowhere to sell your goods now and that you are completely screw@d certainly seems like you are looking for sympathy to me.
<< <i>My customer service and communication was impeccable. No problems whatsoever. I always took care of any issue immediately and respectfully. >>
I remember this exchange the other day and was like, wow, pretty rude. Reading the replies here I see why your customer service suffered. You feel like you know everything and can't be taught anything.
Yep. Because I treat my business practices exactly like message board posts. Yep. I definitely deserve to lose my ebay selling privileges because of message board posts. You got me good.
<< <i>Yep. Because I treat my business practices exactly like message board posts. Yep. I definitely deserve to lose my ebay selling priviledges because of message board posts. You got me good. >>
I do feel for you (or anyone) who experiences hardship, but if your eBay messages are like your message board posts then you probably deserved losing the privileges of selling on eBay.
If I'm a new collector, or my fiance bought a card from you on eBay and, for whatever reason, she wanted to return it your customer service (if like your message board posts) would be so revolting that it could cause us to spend our money elsewhere next time, say Amazon, than to go on eBay.
<< <i>Yep. Because I treat my business practices exactly like message board posts. Yep. I definitely deserve to lose my ebay selling priviledges because of message board posts. You got me good. >>
I do feel for you (or anyone) who experiences hardship, but if your eBay messages are like your message board posts then you probably deserved losing the privileges of selling on eBay.
If I'm a new collector, or my fiance bought a card from you on eBay and, for whatever reason, she wanted to return it your customer service (if like your message board posts) would be so revolting that it could cause us to spend our money elsewhere next time, say Amazon, than to go on eBay. >>
You are just creating a narative in your head and holding me to it. You know that, right? I would never be rude or unprofessional towards someone who bought something from me, so you couldn't be further from reality.
I think many of us are still wondering why you had so many buyers feel the need to contact you, thus opening up all of these cases. Five percent of my three-month sales would be over 30 buyers. Yet the only contact I ever receive is a random guy saying "please leave feedback".
<< <i>I think many of us are still wondering why you had so many buyers feel the need to contact you, thus opening up all of these cases. Five percent of my three-month sales would be over 30 buyers. Yet the only contact I ever receive is a random guy saying "please leave feedback". >>
Pretty certain I explained that I use PWEs for cheaper items and that screwed me when all is said and done. A simple 'Where is my item?' became opened cases, and that's not including the many shot-takers who took advantage of un-tracked purchases. I would always refund immediately when a case was opened. In the end, the opened cases alone lost me ebay privileges. Everything else was kosher.
Found the post below on another board. Appears one ebay id the OP used was questfort206wagner... but he states he had another ebay account... So if you have/had two ebay accounts why don't you just use the one that didn't get banned? Or did both of your accounts get banned?
<< <i>Found the post below on another board. Appears one ebay id the OP used was questfort206wagner... but he states he had another ebay account... So if you have/had two ebay accounts why don't you just use the one that didn't get banned? Or did both of your accounts get banned?
<< <i>After nearly 10 years as a seller, nearly 5,000 positive feedbacks, nearly $100,000 in sales, $100,000+ in purchases and never any issues, ebay decided to restrict my selling account "forever" due to some arbitrary "minimal" guidelines for selling that were RECENTLY put into place. I can "never" sell on ebay again, and neither can anyone who lives in the same household as me. They never gave me an honest chance to fix the so-called 'problem', just deleted the years of work, time and effort it took to create the 600+ listings I had on there and said 'too bad, you should have done better'. I still have so much money put into what I was selling, and now no means to sell it. I'm completely screwed. All this less than a month before Christmas. I use ebay sales to pay bills, buy presents, etc... Now they tell me to screw off over basically NOTHING with ZERO recourse. Ruining my Christmas, not allowing me to pay my bills, bending me over and telling me 'too bad'. This company is about as UN-AMERICAN as it gets and I hope for nothing but the worst for anyone making these decisions that so negatively affect good people who haven't done ANYTHING wrong who are just trying to get by. I pray for the day that a PROPER auction site is created to compete with and show ebay how to treat people who are their bread and butter. Shame on you, ebay. >>
Saw where you also had some issues with your paypal balance going negative.. some non paying bidder strikes against you too. Seems like you have had some problems with ebay.
Was your other account ebuyselltrade by any chance?
1) OP states he has been wronged in some way 2) initial wave of sympathetic responses 3) a few questions from inquiring minds start rolling in 4) OP deflects, requests a refocus on (1) 5) questions escalate 6) OP refuses to provide requested information 7) full-blown argument begins 8) well, OP doesn't care what you think anyway
My favorite thread format, and I'm not kidding. I could read these all day and never get bored.
'Sir, I realize it's been difficult for you to sleep at night without your EX/MT 1977 Topps Tom Seaver, but I swear to you that you'll get it safe and sound.' -CDs Nuts, 1/20/14
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I notice the people who list details about what happened and can demonstrate exactly how they were wronged have more credibility than the 'Trust me on this one - I got screwed' threads.
Something is rotten in the state of ebay.
I for one am glad I got in on this thread in the ground floor. Usually I get to these 12 pages in.
Collecting Topps Baseball: 1966-present base sets Topps/OPC Hockey 1966-Present base sets
The OP started this thread on many hobby boards, including FCB, Net54 and Blowout. One of the posters in one of those threads found what they strongly believe to be the OP's recently bammed seller account:
The OP and I have very rarely (if ever) seen eye to eye on any subject. I would venture to say that we don't care for each other at all. Having said that, I think it stinks that eBay dropped the bam hammer on him. They are extremely heavy-handed and have a piss-poor way of dealing with the people who make them lots of money. Ban a guy for life? Seriously? I don't think for a minute that he ever defrauded anyone, nor do I think he ever would (contrary to some of the fools on Blowout who jumped to some really ridiculous conclusions).
Or they locked a bunch of actuaries in a room with a pile of data and told them to come up with something to determine when a seller costs more than he earns. (Buyers too)
Comments
<< <i>It's hard to be sympathetic without knowing the facts, which you are choosing to keep to yourself. >>
Agree. Blast eBay on multiple message boards about how you've been unfairly treated yet unwilling to provide even eBay username. Definitely another side to this story that might justify eBay's actions.
eBay makes money when sellers list and sell. Unless the OP was really screwing the pooch on his account performance, eBay wouldn't ban him.
I think I get it now. Ebay does not want sellers who are slow to ship. In their eyes they do more harm than good regardless of what they rake in fees. Their main competitor gets items to their customers in within 2 days and ebay wants to at least come close to that. Let's be honest- before the new standards your shipping time stars were always low, no? In their eyes you have been scaring away buyers and causing people to stop buying on ebay. Whether or not you made it good in the end is of no concern to their philosophy; the way you operate does not fit their view of a 'good seller'.
I'm not saying I agree with how they handle things (usually I disagree), but they've made it pretty clear what they value over the past 2 years and you did not make adjustments to meet those values.
Transaction defect rate requirements
The transaction defect rate is the percentage of your transactions that have one or more of the following defects:
-Detailed seller rating of 1, 2 or 3 for item as described
-Detailed seller rating of 1 for shipping time
-Negative or neutral feedback
-A return initiated for a reason that indicates the item was not as described
-An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described
-Seller-initiated transaction cancellation
To meet our minimum standard, you can only have up to 5% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. Only your transactions with US buyers count toward your seller performance rating on eBay.com.
The defect rate won't affect your seller performance status until you have transactions with defects with at least 8 different buyers, or at least 5 different buyers to impact Top Rated status, within your evaluation period.
You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. That means the buyer reported they didn't receive an item, asked to return an item, or opened a PayPal Purchase Protection case, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible.
Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.
Buyers won't see your defect rate. Keep in mind that buyers still see your Feedback rating and all 4 detailed seller ratings.
Cases closed without seller resolution
For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a 'request'. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.' For PayPal Purchase Protection, the transaction issue is a 'case' throughout the process.
The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance.
A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible.
Here are the minimum case requirements all sellers are expected to meet. The percentage requirement applies after the account has exceeded the maximum number of occurrences.
Rates of cases based on Closed cases without seller resolution
Percentage of cases- 0.30%
Maximum number of occurrences- 2
Notes:
Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months.
eBay Money Back Guarantee requests or PayPal Purchase Protection cases opened generally count against a seller's performance rating.
To become a Top Rated Seller, you must meet higher requirements than those above.
RIP Mom- 1932-2012
The OP's point is OPENED cases. Lets say a seller is selling resealed packs (I know this isnt the case here, just an example) and that seller sells 1000 items of resealed wax and he has 50 cases opened against him (5%) for a SNAD return, the seller then refunds the item. Technically, he has made the customer whole again, but does it really mean there isnt an issue or just that ONLY 50 people caught the issue(s)
What I see here is that ebay is erring on the side of caution when a person who has a high volume has that high a percentage of cases opened. They may be taking into account that many others may not actually be opening cases, but may have the same issues.
That said, I think ebay banning a customer for minor issues (if thats what these are) is pretty dubious at best, especially considering the number of high volume scam artists operating with impunity on their site
<< <i>
And still my point remains that OPENED cases shouldn't count against a seller's percentage. It's literally the only reason I lost my account. Opened, yet resolved immediately, cases. Say and think what you will, I don't deserve to be perma-banned for opened cases that were immediately resolved leaving the buyers satisfied. Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed... but ooops, too late for me. >>
That may be your opinion on the process, but eBay makes it clear that opened cases are bad things. When 5+% of your transactions result in opened cases, then you're doing something wrong.
<< <i>As a small-medium volume seller, I have to disagree with the statement that eBay encourages buyers to open cases and that it is a frequent occurrence. If it is happening to you in more than 5% of your sales, that means there is a problem somewhere with the seller. Shipping time, shipping condition, items SNAD, etc. - somewhere, somehow, something is going really wrong. That the seller eventually fixes their mistake does not mean the mistake did not occur. >>
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'. Of course, now the affect of that has already damaged my account to the point they used it against me. Some of you clearly are only focusing on one thing, that ebay sets guidelines and sellers must follow them... the end. But it's not that black and white. I made ebay a lot of money and did everything right, never ripped anyone off and always took care of any issues promptly and that wasn't good enough. It's absurd to create "problems" for sellers and then use those "problems" against them to the affect of permanently banning them. I get that shipping promptly is good and not shipping promptly is bad, but that is not what got my account banned. What got my account banned was being railroaded into problems that weren't really problems at all.
<< <i>As a small-medium volume seller, I have to disagree with the statement that eBay encourages buyers to open cases and that it is a frequent occurrence. If it is happening to you in more than 5% of your sales, that means there is a problem somewhere with the seller. Shipping time, shipping condition, items SNAD, etc. - somewhere, somehow, something is going really wrong. That the seller eventually fixes their mistake does not mean the mistake did not occur. >>
I'd agree with OP on this one... used to be if you clicked the 'Contact Seller' button on an item you bought, you'd then be forced to pick a category and send a message but it would indeed open a case. There wasn't even a way to just send a message (without opening a case) from there, you had to go into the seller's profile and send a message that way. That is no longer the case, though... it will now allow you to just send a message, then if you're not satisfied you can open a case or escalate to customer service.
When exactly were they telling buyers to open a case instead of communicating with the seller?
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'.
Going via the specific path you mentioned may have led to that option but you have always been able to contact other ebayers with whom you are involved in a transaction.
RIP Mom- 1932-2012
<< <i>...Especially since ebay was prompting buyers to open cases instead of simply sending messages, which they have now changed...
When exactly were they telling buyers to open a case instead of communicating with the seller?
From the time ebay started these new guidelines up until very recently, there was no option to send a message to a seller through the 'question about shipment' click-through. It only prompted buyers to open a case. Now they changed it to 'send a message'.
Going via the specific path you mentioned may have led to that option but you have always been able to contact other ebayers with whom you are involved in a transaction. >>
The OP has a point on this part here. For a while, I can remember wanting to ask a seller a question about an item that had ended. It had been a week and I had noticed that it had reversed the paypal charges I paid for the item. I did not receive a message about this and wanted to contact the seller. I was not able to contact the seller without opening a case....there was no option to just "send a message" from the complete listing page or from my account page - it went directly to opening a case. I didnt want to do this, but was curious to know what had happened. This may not be the issue now as ebay changes their format it seems like weekly, but if these "cases" were not true issues then they shouldnt count towards the banning
Just FYI, my seller occurence rate is 1.7%. I have 1100+ feedback with no negs. The four occurences I have are 2 from star dings, one from a return that the USPS destroyed an I had to file an insurance claim with them and another one where a wax box I had sold, while unopened, had some moisture damage that I was unaware of since the box was 30+ years old. Technically, not one of those items should count against me, but they did.
<< <i>The OP has a point on this part here. >>
Just not a very good point. What is being described is a *system-wide* eBay policy. If it was so easy for cases to be opened and if eBay had such a low tolerance for opened yet resolved cases, why were almost all sellers unaffected?
<< <i>
<< <i>The OP has a point on this part here. >>
Just not a very good point. What is being described is a *system-wide* eBay policy. If it was so easy for cases to be opened and if eBay had such a low tolerance for opened yet resolved cases, why were almost all sellers unaffected? >>
Try using Google once in awhile. last year ebay gouged 15,000 sellers in similar ways in a matter of weeks, now it's happening again this year. I was just part of the unlucky group that were railroaded by "new" policies and guidelines. Just put your head back in the sand.
I had two items from two different sellers that I wanted to return. I contacted one seller and he gave me his address. I contacted the other and eBay forced me to open a case directly.
The reason for this, as eBay explained to me, is that the seller has some kind of numbers that formulate they're a risk to buyers. These certain sellers are unable to have communication with their buyers because they exhibit customer service below eBay's standards and they feel it is in their best interest not to expose buyers to these rotten sellers who will just give them a bunch of crap for wanting to return an item.
It's still in place. There are some sellers you cannot talk to when initiating a refund. It will just go straight to a case and printing label for you to ship back.
<< <i>What was/is your eBay user ID? >>
You've been asked this several times. If you don't answer it this time, you have something to hide. And usually where there's smoke there's fire.
<< <i>
<< <i>What was/is your eBay user ID? >>
You've been asked this several times. If you don't answer it this time, you have something to hide. And usually where there's smoke there's fire. >>
Dude, I have been asked a hundred times everywhere I have posted this. It's my personal business and just because you ask questions doesn't mean I'm obligated to answer. If you don't believe me for some reason, what do I care. I'm not asking anyone for anything and I don't have to divulge personal information on a freaking message board. Let it go.
<< <i>No one gives a shat when it's not happening to them. They just ask what you did wrong. I didn't do anything wrong. I was railroaded. But who cares, it wasn't you. >>
Maybe you did nothing wrong and are a victim - who knows. I can give you some advice and tell you that with your negative responses and tone on here it is making people question the "whoa is me I am a victim stuff." Why not just provide your Ebay ID which several folks have asked about which would clearly show you were the victim here. Not saying Ebay is perfect but it does not seem to add up on this one, and folks have tried to be nice and help out but are not getting anywhere on this one.
<< <i>Eh, what's the point. I didn't post this for sympathy. I just wanted to point out an injustice from a company almost all of you use. This company has absolutely no integrity and treats good people who have done nothing wrong like criminals. Watch your back. >>
Pretty hard to point out any kind of real injustice to us when we only get part of the story from you. And proclaiming in your first post that you have nowhere to sell your goods now and that you are completely screw@d certainly seems like you are looking for sympathy to me.
<< <i>My customer service and communication was impeccable. No problems whatsoever. I always took care of any issue immediately and respectfully. >>
I remember this exchange the other day and was like, wow, pretty rude. Reading the replies here I see why your customer service suffered. You feel like you know everything and can't be taught anything.
<< <i>If this is how you conduct yourself online, I can see why you had issues with customer service. >>
+1
<< <i>
<< <i>If this is how you conduct yourself online, I can see why you had issues with customer service. >>
+1 >>
+2
<< <i>Yep. Because I treat my business practices exactly like message board posts. Yep. I definitely deserve to lose my ebay selling priviledges because of message board posts. You got me good. >>
I do feel for you (or anyone) who experiences hardship, but if your eBay messages are like your message board posts then you probably deserved losing the privileges of selling on eBay.
If I'm a new collector, or my fiance bought a card from you on eBay and, for whatever reason, she wanted to return it your customer service (if like your message board posts) would be so revolting that it could cause us to spend our money elsewhere next time, say Amazon, than to go on eBay.
<< <i>
<< <i>Yep. Because I treat my business practices exactly like message board posts. Yep. I definitely deserve to lose my ebay selling priviledges because of message board posts. You got me good. >>
I do feel for you (or anyone) who experiences hardship, but if your eBay messages are like your message board posts then you probably deserved losing the privileges of selling on eBay.
If I'm a new collector, or my fiance bought a card from you on eBay and, for whatever reason, she wanted to return it your customer service (if like your message board posts) would be so revolting that it could cause us to spend our money elsewhere next time, say Amazon, than to go on eBay. >>
You are just creating a narative in your head and holding me to it. You know that, right? I would never be rude or unprofessional towards someone who bought something from me, so you couldn't be further from reality.
<< <i>I think many of us are still wondering why you had so many buyers feel the need to contact you, thus opening up all of these cases. Five percent of my three-month sales would be over 30 buyers. Yet the only contact I ever receive is a random guy saying "please leave feedback". >>
Pretty certain I explained that I use PWEs for cheaper items and that screwed me when all is said and done. A simple 'Where is my item?' became opened cases, and that's not including the many shot-takers who took advantage of un-tracked purchases. I would always refund immediately when a case was opened. In the end, the opened cases alone lost me ebay privileges. Everything else was kosher.
<< <i>And like I explained, I also send many PWE's and have zero cases because of that. I guess you're just unlucky. >>
K. Thanks.
Thanks OP!!
sportcardtheory
Member
Join Date: Jun 2011
Posts: 439 Default
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Quote:
Originally Posted by sdhofcards View Post
questfort206wagner?
No. That is a different seller account made specifically for that project.
link
<< <i>Found the post below on another board. Appears one ebay id the OP used was questfort206wagner... but he states he had another ebay account... So if you have/had two ebay accounts why don't you just use the one that didn't get banned? Or did both of your accounts get banned?
sportcardtheory
Member
Join Date: Jun 2011
Posts: 439 Default
--------------------------------------------------------------------------------
Quote:
Originally Posted by sdhofcards View Post
questfort206wagner?
No. That is a different seller account made specifically for that project.
link >>
They ban any and all linked accounts.
<< <i>After nearly 10 years as a seller, nearly 5,000 positive feedbacks, nearly $100,000 in sales, $100,000+ in purchases and never any issues, ebay decided to restrict my selling account "forever" due to some arbitrary "minimal" guidelines for selling that were RECENTLY put into place. I can "never" sell on ebay again, and neither can anyone who lives in the same household as me. They never gave me an honest chance to fix the so-called 'problem', just deleted the years of work, time and effort it took to create the 600+ listings I had on there and said 'too bad, you should have done better'. I still have so much money put into what I was selling, and now no means to sell it. I'm completely screwed. All this less than a month before Christmas. I use ebay sales to pay bills, buy presents, etc... Now they tell me to screw off over basically NOTHING with ZERO recourse. Ruining my Christmas, not allowing me to pay my bills, bending me over and telling me 'too bad'. This company is about as UN-AMERICAN as it gets and I hope for nothing but the worst for anyone making these decisions that so negatively affect good people who haven't done ANYTHING wrong who are just trying to get by. I pray for the day that a PROPER auction site is created to compete with and show ebay how to treat people who are their bread and butter. Shame on you, ebay. >>
Did you ever get that T-206 Wagner?
Was your other account ebuyselltrade by any chance?
2) initial wave of sympathetic responses
3) a few questions from inquiring minds start rolling in
4) OP deflects, requests a refocus on (1)
5) questions escalate
6) OP refuses to provide requested information
7) full-blown argument begins
8) well, OP doesn't care what you think anyway
My favorite thread format, and I'm not kidding. I could read these all day and never get bored.
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
<< <i>Wow, I'm late to this party, but this looks like it might be an all-time great thread.
Thanks OP!! >>
Was thinking the same thing.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Something is rotten in the state of ebay.
I for one am glad I got in on this thread in the ground floor. Usually I get to these 12 pages in.
Topps/OPC Hockey 1966-Present base sets
ebuyselltrade
The OP and I have very rarely (if ever) seen eye to eye on any subject. I would venture to say that we don't care for each other at all. Having said that, I think it stinks that eBay dropped the bam hammer on him. They are extremely heavy-handed and have a piss-poor way of dealing with the people who make them lots of money. Ban a guy for life? Seriously? I don't think for a minute that he ever defrauded anyone, nor do I think he ever would (contrary to some of the fools on Blowout who jumped to some really ridiculous conclusions).
Dodgers collection scans | Brett Butler registry | 1978 Dodgers - straight 9s, homie
Using PWE to ship cards in this day in age is dangerous.