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Sold PSA graded card on EBAY - Buyers claims trimmed/switched - HELP!?!?!

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Comments

  • If the cards were paid for in one payment Paypal will make the buyer send both cards back, as a seller I REFUSE to give partial refunds as that is a very common Ebay scam right now. If you want a refund you have to return EVERYTHING for a full refund. If you give a partial refund and then the buyer files a complaint, Paypal is liable to give the person a full refund on top of the partial you have already given them. It has happened in the past.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    So you are saying if I bought 30 cards in 30 different auctions and I was unhappy with one card
    and I paid for them all at once .....


    I need to send them all back?

    Even paypal can't get away with that.


    Steve
    Good for you.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Ok and if that is still how they conduct business the only thing one can do is have the buyer send all the items back,
    refund in full, then have the buyer re pay for the item(s) he/she was happy with.

    Sounds like BS to me but then again it is paypal we are talking about here.


    Steve
    Good for you.
  • Just checked you can ask for a partial refund on a SNAD claim. It used to not be that way, I had to file one a few years back on multiple items and was forced to send both items back.

    Giving partial refunds though without going through the Paypal process is asking for trouble.


  • << <i>Ok and if that is still how they conduct business the only thing one can do is have the buyer send all the items back,
    refund in full, then have the buyer re pay for the item(s) he/she was happy with.

    Sounds like BS to me but then again it is paypal we are talking about here.


    Steve >>



    Well they did tell me on my issue a couple of weeks ago when Paypal initiated a chargeback from April that the buyer knew nothing about. That if they decided against me they would refund the buyer and if he had the item and was happy then he had the option of sending me the money. Luckily they ruled in my favor after me and the buyer got on their butts about it.
  • storm888storm888 Posts: 11,701 ✭✭✭
    "Giving partial refunds though without going through the Paypal process is asking for trouble."

    ////////////////////////////////

    It can be VERY dangerous.

    Several of the PP-monkeys told me that "usually" - that means not "always" - a partial refund
    made inside of the buyer's invoice WILL be credited to the seller if the buyer files a subsequent
    dispute/claim.

    However, a "send money" partial refund will NEVER be credited to the seller if the buyer files a
    subsequent dispute/claim.

    Requests for partial-refunds are now the number-one shakedown tool used by scamming buyers.

    ..............
    .............

    To the OP........

    My comment about your "poor TOS" was not meant as an attack. I was just making note of the
    comparative/contrasting totality of the buyer/seller in the dispute.

    You look like an OK seller, and if I needed something you were selling I would likely buy from you.
    Your return policy does not bother me. Your S+H is high, when you also charge extra for insurance.
    (I suspect you already know that in a PP transaction the SELLER is responsible for the safe arrival
    of the buyer's purchase; insurance, in general, protects the SELLER, not the buyer.)

    One thing you might consider is that when a buyer whacks your FB, it makes the seller look like
    a bum when he replies unprofessionally. Those comments stay there forever, and buyers who
    research before they bid are OFTEN chased away by agressive/abusive seller replies. ALL sellers
    understand the impulse to blast the PITA buyers, but it has to be resisted.

    .........................





    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • nam812 you should follow your own advice. " Better to remain silent and be thought a fool than to speak out and remove all doubt." – Abraham Lincoln
    How is a seller "greedy" for wanting paid for something a person bid on and won, this was a graded card, you make NO sense.
    Collector of 71 Kelloggs Football and Unitas cards.
  • nam812nam812 Posts: 10,602 ✭✭✭✭✭


    << <i>nam812 you should follow your own advice. " Better to remain silent and be thought a fool than to speak out and remove all doubt." – Abraham Lincoln
    How is a seller "greedy" for wanting paid for something a person bid on and won, this was a graded card, you make NO sense. >>



    There's another birthday card I wont be getting.
  • earlycalguyearlycalguy Posts: 1,247 ✭✭
    seller provided very clear front and back scans which can both be enlarged on the listing. there is also the 'ask seller a question' option if more info is needed. I don't know this seller and don't believe we've done business before but looking at the listing in question the scans are clear - front and back and can both be enlarged. If I was the bidder on this item and having seen the scans provided it would be very clear to me what I was bidding on.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Giving partial refunds though without going through the Paypal process is asking for trouble.


    Not sure if that was directed at my comment and if it was I never said to do it that way.

    When I mentioned partial refund I was talking abou tgoing thru paypal.


    I think it was almost 18 months ago that I had to do such a refund so it has been around for at least
    that amount of time. (going thru paypal and issuing a partial refund)


    Steve


    Good for you.
  • storm888storm888 Posts: 11,701 ✭✭✭
    "I think it was almost 18 months ago that I had to do such a refund so it has been around for at least
    that amount of time. (going thru paypal and issuing a partial refund)."

    ///////////////////////////////////////////////

    For clarity and to make sure everybody gets it:

    IF you are going to do a "partial refund," ONLY do it through the buyer's original
    payment ticket. There is a refund-button at the bottom of the details pages; that
    is the ONLY safe way to do a partial refund.

    IF you refund via "send money," that amount will NOT be credited to your buyer's
    invoice. When he later files a claim, PP will give him the entire amount of the invoice.
    You will NOT be credited for the amount you refunded via "send money."



    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    IF you are going to do a "partial refund," ONLY do it through the buyer's original
    payment ticket. There is a refund-button at the bottom of the details pages; that
    is the ONLY safe way to do a partial refund.





    That is what I did. Sorry if I was not clear.


    Steve
    Good for you.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    Trying to get the negative feedback removed and the associated star dings taken off has been a JOKE! If it wasn't for gameusedhoops advice, I would be out alot of money.....all Ebay sellers be careful out there!
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    Does anyone know of any sites other than Ebay that sellers are going to?


  • << <i>Does anyone know of any sites other than Ebay that sellers are going to? >>



    Does not matter where the sellers go its where the buyers go that counts.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    UPDATE - still trying to get the Negative feedback removed, but that seems a chore in itself.....the new rules on Ebay are really horrible regarding the feedback changes....
  • I have a negative on my account Ebay refuses to remove and it is clear what the person was doing. He bought the item the Friday before Labor Day and left the negatice the following Tuesday saying it was a fake. The item would not have even shipped until that Tuesday due to the Holiday. He did the same thing to 5 other sellers we were all selling the same thing. Ebay says it was not transaction interference, Feedback bombardment or anything.

    The neg your buyer left is within the rules for feedback and they will do nothing. I would just let the neg go right now it does no good to make big waves against Ebay. You are at a 99/5 and the neg is no longer on your first page many buyers will never see it now.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Bobby stop worrying about the negative, reply to it and move on.

    If you are a good seller, buyers will look right past that neg.


    Steve
    Good for you.
  • Bobby,

    Please provide pictures of the cracked out slabs. There is alot of confusion here regarding this transaction, and that would help settle it once and for all.
  • I was in the same boat with Paypal, a buyer had purchased a GAI 9.5 from me and didn't like the grade it got. He filed a Paypal claim and Paypal sided with him before I could even respond to it. Bascially, the buyer got his money back and STILL had the card. I just recently got in contact with the buyer and he said he is going to mail it back. I put this all on Paypal, but what are we going to do? I'll probably see what's going on with the class action in California. Thanks for the info though, I'll make sure I open the box in front of the mail carrier(although I trust the buyer, just not his opinion).
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    The buyer in Bobby's case claims he sent back one card and one empty slab.

    I believe Bobby in this matter though.

    The buyer has feedback loaded with negatives and they are of course always
    never his fault.

    If i was Bobby I'd stop wasting time trying to get that neg erased and simply
    move on.


    edited to add: he also claimed he would come here and set the record straight
    something he never did.


    Steve


    Good for you.


  • << <i>Bobby,

    Please provide pictures of the cracked out slabs. There is alot of confusion here regarding this transaction, and that would help settle it once and for all. >>



    What is the confusion the buyer sent back emply slabs..
  • storm888storm888 Posts: 11,701 ✭✭✭
    The "buyer" dwiedel can now read about himself at the top
    of page 2 on google search-results for his EBAY-ID.

    Hopefully, the story will make it to the top of page 1, soon.


    Bad EBAYer
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    The confusion is the buyer claims differently.


    Steve
    Good for you.


  • << <i>The confusion is the buyer claims differently.


    Steve >>



    Exactly,

    Bobby needs to come forward with the pictures of the cracked out cases to clear the air once and for all.
  • storm888storm888 Posts: 11,701 ✭✭✭
    Speaking strictly for ME:

    I am not confused at all.

    The USPS clerk was not confused.

    PayPal was not confused.

    The "buyer's" FB is not confusing either.


    image
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.


  • << <i>Speaking strictly for ME:

    I am not confused at all.

    The USPS clerk was not confused.

    PayPal was not confused.

    The "buyer's" FB is not confusing either.


    image >>



    I agree, I don't see why some want to try to say otherwise.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    I am confused now too....luckily, I still have the bubble mailer as well as the 4 cracked slab halves that were returned, but I am unclear why I need to take a picture of them? Does noone on this message board know what a cracked slab half looks like?
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    PS - the buyer claimed a slab card was trimmed. He purchased two from me, and in the slabs, one looks like it had more room to move around then the other one did. Little did he know, vintage cards are not EXACTLY the same size, as modern cards are. They are not 1/4 inch different, but it is not unusual for a card to be 1/16 different....if he knows better than PSA on how to grade cards and if cards are trimmed or not, then why do we even bother sending PSA our cards? We can just send them to DWEIDLE!!!!
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>I am confused now too....luckily, I still have the bubble mailer as well as the 4 cracked slab halves that were returned, but I am unclear why I need to take a picture of them? Does noone on this message board know what a cracked slab half looks like? >>




    ///////////////////////////////


    The 4 slabs/flips would remove any doubt that the "buyer" is a scamster and a LIAR.




    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    He didnt include any flips.....they were just 4 clear slab halves....i guess to give the package the proper weight.....this was a blatant attempt to keep the cards and the money.....if it wasn't for some gracious board member, I would have NEVER opened the package in front of the clerk, and this person would have kept $300 worth of cards, and gotten his $300 back...a $600 swing on my end....
  • storm888storm888 Posts: 11,701 ✭✭✭
    "He didnt include any flips.....they were just 4 clear slab halves...."

    //////////////////////////

    Then there is no reason to post pics of the slabs here.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.


  • << <i>"He didnt include any flips.....they were just 4 clear slab halves...."

    //////////////////////////

    Then there is no reason to post pics of the slabs here. >>



    Nah.

    It will only take a minute to take a picture of the slabs and the envelope. It would go a long way to sealing the deal with everyone who would sell/buy from this scamster in the future.

    Take the picture and seal this guy's fate!
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>

    << <i>"He didnt include any flips.....they were just 4 clear slab halves...."

    //////////////////////////

    Then there is no reason to post pics of the slabs here. >>



    Nah.

    It will only take a minute to take a picture of the slabs and the envelope. It would go a long way to sealing the deal with everyone who would sell/buy from this scamster in the future.

    Take the picture and seal this guy's fate! >>



    ///////////////////////////////////////////////////
    ///////////////////////////////////////////////////


    NOW, I am confused.

    I can't see how slabs w/o flips prove anything.

    Both the seller/buyer agree that an "envelope" was sent.
    The claimed contents of the envelope is disputed by the "buyer."

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    The buyer is a scam artist....he wanted to return one card...I told him to return both cards.....he knew I had blocked him, because he tried to bid on something else I had, before he returned the cards.....I knew he was going to be a problem when he complained about the slabbed, graded card. I can take a pic tomorrow, if someone wants to teach me how to put a pic on here....I was VERY FORTUNATE not to get burned by him, and I hope my dealings can help save future Ebay card sellers any problems they may have with the "new & improved" Ebay....


  • << <i>

    NOW, I am confused.

    I can't see how slabs w/o flips prove anything.

    Both the seller/buyer agree that an "envelope" was sent.
    The claimed contents of the envelope is disputed by the "buyer." >>



    Just post the pics and seal the deal.

    Plus Bobby has been giveing us all these details he could at least gives us some pictures for a laugh, and so we could say "how did this clown think he would get away with this?"

    J
  • storm888storm888 Posts: 11,701 ✭✭✭
    "The buyer is a scam artist...."

    /////////////////


    I have ZERO doubt that is the case.

    ..........
    ..........
    ..........

    I simply don't see how generic-slabs - which could be from any cards - determine/prove
    the return of the ORIGINAL slabs. They would "prove" NOTHING.

    I am at a loss to understand the motivation/rationale of the doubt.

    The "buyer" is notorious, as recorded by his FB.

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • how did you know he tried to bid on an item after you had him blocked as a bidder?
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>how did you know he tried to bid on an item after you had him blocked as a bidder? >>



    ////////////////////////////////////


    I don't know how the OP knew.

    BUT, there is a log of block-events in "buyer preferences."
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • bobbyw8469bobbyw8469 Posts: 7,144 ✭✭✭
    He messaged me during our email exchanges that day he wanted to return the slabbed card....I blocked him after reading his logic for wanting to return the card. He tried to bid, I am to assume, because he probably knew, or sensed that I blocked him (as any other seller would have done).....I dont like problem bidders, and he was a problem bidder......I buy cards too, and unless the case shows signs of tampering, I wouldn't dream of trying to return a PSA graded card. More so if the buyer has scans of the front and back, and you can enlarge them (I do all three).....not sure of other sellers even do that.
  • well here i am sorry it took me so long to reply but i did not know my user and password request would be snagged by my spam blocker i fund it today by luck looking through my spam ---so heres my side of the story i buy 2 cards from this guy 2 transactions 2 seprate auctions pay right away recieve the 2 cards in a timely fashion and the one is way short almost 1/8 inch i told him i break my cards out of holders takes up too much room and i would not feel comfortable breaking this card out and putting this in my high grade set as if isell the set in the future the person buying it will think its trimmed. i had already taken the other card out of the holder the one i had no problem with that i paid 200+ for.then he says send them both back i could not send back a card i had broken out so i sent back the card in question still sealed in the holder and the empty holder from the card that is not even in question i send the empety holder back to show him i had already taken it out of the holder thats why i could not send both of them back so i sent back the card iwas not happy with still in the slab unopened and tampered with and the empty holder from the good card i already had broken out i should not have had to send back both as it was 2 seprate auctions ending at 2 seprate times 2 diffrent item # and so forth but i was going to sed both back as he requested but i could not send back a card i had already taken outof the holder and put in my set as there was no problem with that card and i did not figure there would be a return problem with the one card in question.yes he showed scans of the cards and its kinda my fault for not looking at it good but i cant believe this guy would tryand sell a card that was this much smaller it just looked odd in the holder he tells me vintage cards are not always the same size??i never heard if that if it aint the same size something is wrong i was always told.so to clear this up i send back the card i feel was trimmed (non tampered with never out of the holder) and the mepty slab from the card i did keep that was not in question as i said was a seprate auction seprate item # yada yada if i had not already opened it i could have send it back as he requested but me nor him would never take back a card once it was out of the slab correct??now on to paypal when i filed the claim i only marked the box of the item in question 1 card not both.paypal would have only refuned me for the one in question that i marked in the box anyways.so now whos the fraud he has my card i returned and he has my money so now im out he defrauded me.90.00 aint gonna kill me so if he keeps it and he feels good about it so be it.as to my feedback look at most of it its people who whine for no reason and as far as feedback goes look at the feedback i left for you i left pos for the card i did keep i did not hammer you i was happy with that one i only hammered you on the one you got back and kept if i was a bad guy i could have slammed you on both but im not like that i left pos where needed and neg where i thought it was needed how much more fair can i be?im not out to rip people off i would not like it done to me.so anymore comments or serious questions id be happy to answer but please dont post slamming remarks or stupid comments i came here to tell my side and every stroy has 2 sides now you have heard both i hope you guys can see where i come from.
    thanks
    dave
  • I see.
  • kind of a hard read....maybe breaking it into paragraphs would be easier on the eyes.

    if you sent one back still in the holder and the seller says both came back unholdered...the seller was requested by a few to post scans showing both cards out of the holder as he claimed he received them back.
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>I see. >>



    /////////////////////

    I might concur, BUT the disgusting kid in your avatar always makes
    me blind with rage.

    Between the obnoxious kid and the blacklettersintherunonparagraph,
    I am now double blind, and unable to see anything at all.



    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>kind of a hard read....maybe breaking it into paragraphs would be easier on the eyes.

    if you sent one back still in the holder and the seller says both came back unholdered...the seller was requested by a few to post scans showing both cards out of the holder as he claimed he received them back. >>



    /////////////////////////////////////////////

    No.

    The seller claims he got NO CARDS back; ONLY two empty holders, in four pieces.

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • The seller claims he got NO CARDS back; ONLY two empty holders, in four pieces.

    So someone is lying.
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>The seller claims he got NO CARDS back; ONLY two empty holders, in four pieces.

    So someone is lying. >>




    ////////////////////////////////////////////////////////////


    That is correct.

    UNLESS, somebody intercepted the package, broke out the card, and sent the
    package back on its trip with two empty-slabs inside.

    IF that happened, both buyer/seller could be telling the truth. Otherwise, NOT.

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • pandrewspandrews Posts: 7,598 ✭✭✭


    << <i>well here i am sorry it took me so long to reply but i did not know my user and password request would be snagged by my spam blocker i fund it today by luck looking through my spam ---so heres my side of the story i buy 2 cards from this guy 2 transactions 2 seprate auctions pay right away recieve the 2 cards in a timely fashion and the one is way short almost 1/8 inch i told him i break my cards out of holders takes up too much room and i would not feel comfortable breaking this card out and putting this in my high grade set as if isell the set in the future the person buying it will think its trimmed. i had already taken the other card out of the holder the one i had no problem with that i paid 200+ for.then he says send them both back i could not send back a card i had broken out so i sent back the card in question still sealed in the holder and the empty holder from the card that is not even in question i send the empety holder back to show him i had already taken it out of the holder thats why i could not send both of them back so i sent back the card iwas not happy with still in the slab unopened and tampered with and the empty holder from the good card i already had broken out i should not have had to send back both as it was 2 seprate auctions ending at 2 seprate times 2 diffrent item # and so forth but i was going to sed both back as he requested but i could not send back a card i had already taken outof the holder and put in my set as there was no problem with that card and i did not figure there would be a return problem with the one card in question.yes he showed scans of the cards and its kinda my fault for not looking at it good but i cant believe this guy would tryand sell a card that was this much smaller it just looked odd in the holder he tells me vintage cards are not always the same size??i never heard if that if it aint the same size something is wrong i was always told.so to clear this up i send back the card i feel was trimmed (non tampered with never out of the holder) and the mepty slab from the card i did keep that was not in question as i said was a seprate auction seprate item # yada yada if i had not already opened it i could have send it back as he requested but me nor him would never take back a card once it was out of the slab correct??now on to paypal when i filed the claim i only marked the box of the item in question 1 card not both.paypal would have only refuned me for the one in question that i marked in the box anyways.so now whos the fraud he has my card i returned and he has my money so now im out he defrauded me.90.00 aint gonna kill me so if he keeps it and he feels good about it so be it.as to my feedback look at most of it its people who whine for no reason and as far as feedback goes look at the feedback i left for you i left pos for the card i did keep i did not hammer you i was happy with that one i only hammered you on the one you got back and kept if i was a bad guy i could have slammed you on both but im not like that i left pos where needed and neg where i thought it was needed how much more fair can i be?im not out to rip people off i would not like it done to me.so anymore comments or serious questions id be happy to answer but please dont post slamming remarks or stupid comments i came here to tell my side and every stroy has 2 sides now you have heard both i hope you guys can see where i come from.
    thanks
    dave >>



    i havent read any of this thread, and i only read like 3 lines of your post.. but im pretty sure you're an idiot.
    ·p_A·
  • pandrewspandrews Posts: 7,598 ✭✭✭


    << <i>
    BUT, there is a log of block-events in "buyer preferences." >>



    i cant find this, do you have a link?
    ·p_A·
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>

    << <i>
    BUT, there is a log of block-events in "buyer preferences." >>



    i cant find this, do you have a link? >>




    ///////////////////////////////////////////////////////////
    ////////////////////////////////////////////////////////


    Click on "site preferences."



    Buyer requirements Show



    Block buyers who:

    Don't have a PayPal account
    Have received 2 Unpaid Item strike(s) within 12 Month(s).
    Are registered in countries to which I don't ship
    Have 4 Policy Violation report(s) within 6 Month(s).
    Have a feedback score of -1 or lower
    Are currently winning or have bought 10 of my items in the last 10 days and have a feedback score of 5 or lower


    Edit


    Buyer Requirements Activity Log

    List of buyers you blocked in the past 60 days using Buyer Requirements. Learn more

    ..................


    click on the activity log.



    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
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