How many times in a row would you expect to be able to return nice certified coins to a dealer befor

coinguy1

I am intentionally trying to make this an open-ended discussion.....

rainbowroosie

"Nice" certified coins should not be returned, unless they were advertised as being "exceptional."

paigowjohnny

twice

Fairlaneman

1 Strike, 2 Strikes, 3 Strikes and you are out. This would go both ways.

Ken

Gator5220

If by nice, you mean not misrepresented, then twice. I say twice because you are establishing a pattern of being hard to please.

mirabela

Not many. I think it would depend some on how many I'd kept too -- like if I've kept 100, returning four shouldn't be a big deal -- but generally speaking I wouldn't expect anyone to stand for too much long-distance tire kicking.

DJC

I would think it would depend on how often they didn't return coins, as well. After a few dozen smooth transactions over a year to eighteen month period, two or three returns might be perfectly reasonable, depending on the reason given. Personally, I'm too irregular of a buyer with most dealers to expect more than two returns in a row before being "cut off".

quarterjack

A lot of it would depend on price range and the relationship between the dealer and buyer.
All things being equal i'd expect this to happen about three times.

Dave

goose3

I would agree with Ken unless that dealer sent me a POS scratched up dime and completely misrepresented it. He'd be out on the first strike then.


anything new to report on that ken?

coinbuf

Assuming that by nice you mean coins that are solid for the grade; no dogs; then two mabey three times depending upon how much money this customer spends with this dealer.

Chris

Lakesammman

Once or twice, max.

The key is, if they really were nice, I wouldn't return them.

Problem is, dealers can only sell what they have. If it doesn't fit my want list criteria, dealers are still prone to sending it hoping it will stick. So the flip side is true also - if they keep sending me substandard stuff, I only give THEM 1-2 tries, max.

Russ

Once.

Russ, NCNE

MadMonk

After about two or three times I'd give the dealer the boot.

relayer

I guess it would depend on if it's the same coin or not

BigD5

I think it depends on what level of customer you are with the dealer, and what the coins are that you are returning.

Sorry for the non-answer.

Returning good coins, then I would think more conversation is needed between the dealer and buyer to get a better "read" on what the buyer is really looking for. Communication, communication, communication...........

Bochiman

Depends.....
Start of a relationship or established?
Who started the relationship (ie...dealer wanting a "whale")?
Are they sight seen/unseen?
Do you have other potential buyers for these and this causes lost sales?
Were they appropriately described?
Do you have a good idea what the customer wants and is that what you feel the coin is?
Does the customer know what he wants and are you willing to help him learn, or not?


Too many questions. There are 3 dealers on here that I have returned coins to... 1 each. If I remember correctly, all 3 were sight unseen and all 3 offered a return privilege. I would buy again from any of those 3 (if they let me) but I wouldn't if I hadn't been able to return.
I like to think I am a good customer, but I think a lot of the "nice" is a personal opinion and I guarantee I don't find some coins nice that others here do, nor would they of some of my coins.

Mark, once again, a question that has good thought behind it without an easy answer.

coinguy1

<< <i>After about two or three times I'd give the dealer the boot. >>

Touche sir, and that certainly qualifies as "open-ended discussion"

DHeath

Mark, I think it has alot to do with the quality of the first coin. If I were the seller and the coin was very solid, attractive, properly described, and priced fairly, the buyers reason for passing would have to make sense. By the same token, if I shipped a coin that was a maybe, I'd be more tolerant. If I were the buyer, I'd expect an honest description and say how interested I was.

TONEDDOLLARS

Its not always so cut and dried. What if the buyer is a color collector. Everyone sees color differently,
what looks good to the dealer just might not look so good to the buyer. Should one quit after a few times.
i hope a dealer would not, but who knows . I would like a dealer to know my tastes and eventualy
we would hit a home run.

FatMan

<< <i>After about two or three times I'd give the dealer the boot. >>

My thoughts exactly.

billboat

I think it depends on the volume and value of business I do with the dealer. If I buy a fair amount and spend accordingly and then hit a run of nice coins that don't fit my needs--it shouldn't be a problem. If I buy once or twice and return each time--that's a different story.

MadMonk

<< <i>

<< <i>After about two or three times I'd give the dealer the boot. >>

Touche sir, and that certainly qualifies as "open-ended discussion" >>



Cool. If I thought the coin was nice, and knew the price before I received it, there would be no return. If a dealer listens to my extensive descriptions, definitions, etc., and sent me dog after dog, I'd tell him he was wasting my time and return postage money, and I'd drop him like a hot coal.
If I am working with a dealer, I find one that has the same sensibilities I do, and I usually keep 90% of what I ask them to send me. They don't send the coins out praying I'll keep them, and I don't wait on the coins with my fingers crossed. That is why I respect Mark Feld so much. When I read his descriptions, and see the coins, my respect and confidence level are greatly increased.

mgoodm3

I was thinking that it goes both ways also. If a dealer is trying to pass crap off on you, or you're overly picky about really nice material, one or both of you should get the boot.

Prethen

Mark:
Why the interest in this topic...has this happened to you?

Longacre

It would depend on the past relationship with the dealer and how many purchases you've made in teh past

michael

well if i was the dealer twice and then that is all she wrote as i cant deal with someone that returns good coins that are fairly priced ........and this is not a good or bad thing there is just not a meeting of the minds

nothing personal i just cant service the client good luck to him!! i hope he finds what he is looking for but it is not going to be from me!!

RYK

Scenario A: Coin new in inventory, rare coin that dealer has not had in inventory for two years, original, nice, and accurately-graded, reasonably prices. Client is begging for coin and knows that several others have inquired.

Scenario B: Coin in inventory for three months, decent coin, nothing exceptional. Dealer has guided client toward coin (practically begged him to look at it) and has had little interest in it from other buyers.

For scenario A, you probably get one or two return opportunities before you lose "first shot" status. If you are a regular customer, I doubt that you would get the "death sentence" boot.

For scenario B, client is doing dealer a favor by taking a look and a return should not prejudice future transactions.

nencoin

If they're a first time customer, and they return their first three orders, then we're usually done with them. But we're pretty patient (we want to sell coins, after all), so we'll tolerate a high number of returns from someone as long as they ARE buying on occasion. We've told a couple of overseas customers in the past that we no longer want their business, so they then make up an alias or get a friend to buy from us, and then STILL return the coin. It's frustrating, but we can't help but get a laugh out of it.

Chris

AlaBill

How many time is reasonable to me depends on the price of the coin and the length of the relationship with a dealer.

One of the things clear to me is that often times the coin looks different in person that from the photograph on the website. If you are just starting a relationship with a dealer it might be necessary to ship coins back and forth a few times until you get mutual agreement on what you are looking to purchase, especially chasing the originality and color issues in coins.

If the coins are expensive, it is especially important that the collector/dealer come to agreement on mutual descriptive terms. Initially this might take several trips through the mail.

After a relationship is formed, the returns should be few unless the collection expands into different areas.

topstuf

"NICE"....... Aye, there's the rub. I am getting so gun-shy of mail orders that I am about to quit. Maybe I already have.

I got a "nice" MS63 seated dollar a while back at a fair but "highish" price and turned that puppy around within a half hour.

I think the answer lies in the description. If it ISN'T "nice" for the grade, just advertise the grade. But describing it as "can't see why it didn't go XX" just sets the buyer up for disappointment when the coin comes and not only is it not "nice", it's SKINNED on one side.

I must be nuts. I put the worst things out front in descriptions so I .....WON'T......get it back. Just got a feedback from a toy buyer who said my item was BETTER than the description. Now THAT'S nice.

Returns are hassles for everyone.

Nysoto

Depends on past purchases, and more importantly the amount of revenue and profits the customer has given, or will potentially give, the dealer.

For myself, probably two returns. For a customer who regularly buys five figure coins at quoted prices, many returns.

coinguy1

<< <i>Mark:
Why the interest in this topic...has this happened to you? >>

No, I have neither given nor received such a "boot" in recent memory.

However, from time to time I hear from dealers who feel like must do that in the case of particular clients. Of course, I also occasionally hear of collectors who feel like they need to give their dealers the boot, as well.