Warning: Canyon City Coins on ebay.
bp777
Posts: 393 ✭✭✭✭✭
So check this out. I know CCC doesn’t have many fans on this forum, but I figured i would give them a shot. I purchased a BU CC morgan and after it was shipped i found something else and decided that i was going to return the morgan. Once it was received i took the package out of the priority envelope and immediately shipped it back in a bubble envelope. The item was delivered yesterday (Monday) and CCC has only partially refunded me because CCC is saying that the package was opened and the morgan has oily fingerprints all over the surface. 😂. Like i said, the package that the coin was packaged in was never opened. And CCC has apparently blocked me because i cant even message them. I know its my fault, but thats just ridiculous. Buyer beware!
Comments
while a return privilege is essentially no questions asked to some extent, if you ONLY returned the item because you found something else you liked instead AFTER committing to buy the original one, their excuses about partial refund aside, i cannot lean in your favor. (not that you were asking) you really didn't have a legit reason for a return and if there was really nothing wrong with the coin, i could see being a lil annoyed for their part but not to act unprofessional. anyone holding a decent morgan inventory prior to c19, will have made out like a bandit afterwards and should be able to eat a few returns without incident. (i have STILL found some out there under-priced to today's values, amazingly enough)
i'm pretty sure ebay sellers lose the selling fees in the event of a return so a small restocking fee on what would probably be an otherwise keepable item unless something unforeseen in the images is seen in-hand would be understandable but not necessary.
the good thing in situations like this is that life goes on. a small bump in an otherwise quite tumultuous world.
I would give a full refund but not gonna lie I'd block you too afterwards.
😂. Youre right life goes on. I didnt know that i wasn’t supposed to return an item if returns are allowed. Its my fault because i bought the item. I take full responsibility. I guess the moral of the story is dont buy items off of ebay from sellers that offer 30 day returns because its a nuisance for the seller.
Then why accept refunds. I’ve been selling on ebay since 2013 or 14. Ive had many items returned. I never blocked anybody.
Regardless of the reason for the return, if there's a return privilege offered by the seller, the buyer's entitled to a full refund, assuming his version of the facts is accurate. And I have no reason to doubt that it is.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Ebay refunds the fees on a return. You're only out the postage, likely round trip postage.
If you bought the coin through eBay, rather than off the site, you should contact them in order to get the rest of your money returned.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I accept refunds because I really have no choice. But I'm not running an approval service. If there is a legitimate reason for the return, I wouldn't block you. But if you just changed your mind, I'm not giving you a chance to change your mind again.
I had someone return $1.69 stamp (free shipping) because "I forgot I already had one". I refunded their money and begged them to just keep the stamp. Nope. They sent it back, so I'm out round trip postage on a $1.69 item because they "forgot they had one". I'm not taking a chance on a repeat.
It's okay for a buyer to choose to return an item if they change their mind as long as returns are allowed. It's also okay for a seller to choose to not want to do further business with a buyer who returns an item because they changed their mind.
I would have refused the shipment and had it returned.
"Interest rates, the price of money, are the most important market. And, perversely, they’re the market that’s most manipulated by the Fed." - Doug Casey
It's not that you're not supposed to return an item ever but if you're doing so for a reason other than it not being as described (example: found something different) it's a nuisance to the seller. You may never return another item which would make it a bad business decision but the way I run my (non-coin) business is to limit my own stress and annoyance as much as possible and I'd view you as a potential annoyance in the future and not worth a potential few dollars. Just being honest and other sellers may not care and just view everyone as a number I view my business as hard enough as is so try to keep some sanity day to day where I can control it.
CCC charges xtra for shipping and i paid the return shipping. I cant communicate w the seller because im apparently blocked. Yes, I opened a case w ebay. This isn’t the end of the world. I know many come to this forum to learn about coins, precious metals, where to buy from, etc. All im saying is be careful when buying from CCC.
I dislike this thread and threads like it. At least post your user name so we can decide which of you to block, or both.
I would give op full refund once item received back (in original holder, no mishandling, damage) inside my 14 day return period then, block them making double sure they blocked.
I had buyer want me refund item still In shipment on way to them. Told them I offered 14 day return period. It never showed up, eBay ruled against them in my favor (buyer did not provide tracking) so did not have to refund. They kept badgering about refund for weeks claiming sent it back. Just told them “no refund - already decided by eBay” and if it shows up I will return the item they bought to them. It never did show up. Beware of bad buyers.
This was an item slightly over $100. About 2 weeks worth groceries not chump change.
there is a way to stop automatic labels from being able to be issued from the customer end or if the ebay system tries also. it is a method that drop-shippers use because the system returns the item to the seller and not the shipper who is the actual owner of said product(s).
also if you just refund in the return process and end it right there. there is no reason you should have been charged shipping for a return in that instance, no matter how loopy a customer is. lol
I had a gold coin stolen by USPS, a gold coin returned because the purchasers spouse died after receiving the Covid vaccine and he needed the money, and a nice NGC CC Morgan returned because my pictures were not good enough. Was it a nuisance to return the electronic digits? No! I never complained. I never looked at myself in the mirror with tears rolling down my face. I never got angry! I took it look a man and returned those electronic digits, because said items were my responsibility. And I never blocked them. What kind of person blocks a customer?
ok. i think i have it mixed up. ebay keeps the seller fees in the instance of canceling an active with-bid auctions. thanks for setting me straight. i've had that one mixed up for a while.
What kind of a person blocks a customer? A person who doesn't want to deal with that customer.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I guess I’m too nice and too mature. All I wanted to do was warn people. This is new to me and has never happened to me before. And this thread is getting out of hand. But that’s not bad. Everybody should be entitled to their own opinion. I’m just shocked that full grown adults encourage blocking people. Honestly, that never crossed my mind. I can see why people block trolls. But blocking somebody that returns an item to somebody that initially said returns are welcome is ,to me, insane. But apparently not. Hopefully newbies see this thread and learn something.
With all due respect, returning a coin for no other reason than "you found something else" is pretty weak, and something i would block for.
I haven't done enough selling to add anything of value concerning returns, but I have blocked potential customers who were simply pests, concocting stories to justify a low offer, or failed to pay for no good reason.
It’s nothing personal. Blocking them is simply a business decision, management of risk.
By opening the package the buyer exposed himself to a certain level of liability. If he knew he didn't want it and returned it unopened that would have removed any possibility of being accused of mishandling.
So, the question is; If you knew you didn't want it, why did you open it?
USAF (Ret) 1974 - 1994 - The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries. Remembering RickO, a brother in arms.
If you refuse the package, there's no return shipping expense.
You're kidding yourself.
Let me tell you this week's story.
Back on May 1st, I sold a Chinese Kilo for $1899.
On June 28th, the customer contacted me. He said he knew it was past the 30 day return window but could he return it because it was "a small kilo". [I still find that funny. ] In an attempt to dissuade him, I said sure but I would like a 10% restocking fee because of postage, fees, etc. He said, "$189? I think I'll pass. "
That was the last I heard of it until yesterday when ebay put an $1899 hold on my account because he had filed a credit card charge back because "the item was not as described, ". [Note that the item is in an NGC slab and also has the original Chinese Mint COA.]
So, you can pretend you don't take returns. You can pretend you only have 14 day or 30 day return windows. But some credit cards allow 18 months for charge backs. So, if you think you don't accept returns, then think again.
It has nothing to do with you being nice or mature. Maybe you are, maybe you are not. I resent the implication that we are not or worse, are insane. What we are is experienced.
There's an old saying in education that 20% of the students take up 80% of your time. [And often the corollary that 2% of the students take up half your time. ] We are simply weeding out the customers that are likely to be more trouble than they are worth. If your first transaction with me is a random return for no good reason, why am I going to keep you on?
Retailers do this all the time because they know some people are habitual returners. Returns cost money.
Worse than that, they cost time. You can always earn more money, you can never get your time back.
My 2 cents: I personally would not return an item based on your reasoning. If I did, I’d expect to be blocked as well.
Dave
i was specifically referring to the prevention of customers getting labels issued for a return. since i use an external shipping service for a lot of stuff, it is cheaper than ebay, on big items (non coins, by far) but should still work for coins.
a hold on a charge-back like that sounds rough. there was an extensive thread about that recently AND many threads in the past, so there is probably something in there that can be of use.
there will almost always be a way to work around any system.
technically ebay will issue a shipping label to the customer for a return if no solution is provided but there is an option to buy some time. hope it helps.
Happened last year. I won. eBay says I should win this but, if not, seller guarantees should kick in. It's just a nuisance because it will take 30 days to 90 days.
that does make me think of something. after that much time, i wonder if selling fees are refunded since it isn't a normal refund situation. a VERY rare situation though, thankfully.
a good thing to mention to ebay is after than much time, markets can change quite a bit and there should be language covering charge-backs for certain categories and after a certain period of time as well. i can't imagine the CC company can FORCE the money out of ebay and i'm sure ebay has encountered it thousands of times and probably more. ( this side of things is outside my pervue though, thankfully)
By the way, if a customer files a SNAD with eBay, what prevents eBay from issuing a return label and charging you?
Actually, the CC company probably can force the money out of eBay. It's all part of the user agreements for the payment processing service.
I'm not sure about the fees. That's also the least of my concerns. I mean, in order of preference:
for what i mention it is more about time. it stops a customer from getting a label and just shipping something back before a seller knows what the heck is going on. not many people do it but some have and that process takes NO account into how much/what service etc. it may take priority over flat-rate etc. which can get pretty expensive.
i had 2 people do it back to back and it cost me $100 in shipping for 2 rather large items that cost me probably $25-30 with the external shipping site but since ebay went to auto returns, this also was auto shipping labels as well. OUCH
i RARELY will wrestle with someone wanting to return something unless i think they are missing something or i really didn't make a mistake but at the end of the day, i'm sure my hand will be forced. MOST of the large items i sell (non coins) have a nice profit margin otherwise it wouldn't be worth it so accepting a few returns with the discounted shipping isnt' a big deal overall.
the buffer is for sure VERY helpful though.
The OP has EVERY reason to receive his FULL refund. Like he said he didn’t open the package the coin was in. Besides that, any seller can just come up with some stupid reason not to give full refunds. If that’s the case it’s all out the window. Only a seller would agree with the seller in this case.
Has anybody here agreed that the buyer doesn't deserve a full refund?
Never said anyone here did. What's your point?
I didn't say you said anyone did. I asked a question.
My point:
I will note you did say "Only a seller would agree with the seller in this case" and none of the people here who have identified themselves as sellers have agreed with that.
FWIW...
In the past, I have returned a ~$100 coin to GC and a ~$500 coin to NEN. Both times I felt the pictures had hidden a problem. Both companies handled it extremely well. I’ve done thousands and thousands of dollars of business with both since - I’m glad they didn’t refuse to do business with me after my returns!
OP, you are entitled to a refund - a seller should stand behind their policy.
It's different if someone returns a coin or creates another issue amidst multiple purchases and if someone makes a single purchase which is problematic. It's also different if there is a legitimate reason - hidden problem - or if someone just returns a coin for a shaky reason like "the coin was too small", "changed my mind", "bought a different coin", "was charged sales tax" - all of which have happened to me.
They do not lose the fees. They lose 30 cents.
If the seller doesn't want to take returns they can just... not take returns.
They owe OP their $.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
They can try.
Yep.
i don't recall the specific language but i for sure read the sellers can charge a restocking fee but it is in very specific circumstances.
to be fair we are just on the same merry-go-round with this thread as we have been all the others.
This is hilarious. What’s up🤣
So is the warning about CCC or is it about you admitting your threshold for inconveniencing a business with a return is because you “found something else”? Sounds like neither party in the transaction has any class.
I guess Its me. Money must be really tight right now if coin dealers hv to shaft customers to make money. I mean its only $400, but come on. I guess that’s standard practice now.
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Then why respond to threads like this?