Options
Ebay Help please
Jmiami
Posts: 51
Hi,
I sent a buyer 5 $1 silver coins. He says that he received an empty package. What do I do?
Thanks,
J
I sent a buyer 5 $1 silver coins. He says that he received an empty package. What do I do?
Thanks,
J
0
Comments
-Paul
AL
<< <i>Did you use delivery confirmation? If so, you're fine. If not, you're probably going to have to refund. Did you insure the package?
-Paul >>
Delivery confirmation would show the "empty box" as being delivered...no help
Insurance would only help if the box was obviously opened and the customer refused it.....
If the box was resealed...no help
THIS is one of the perils of selling by mail....
<< <i>it doesn't matter if you used Delivery Confirmation-either way they could claim there wasn't anything int he box/package. >>
He might be able to claim there was nothing in the package, but eBay/PayPal will side with the seller if it was delivered.
-Paul
AL
<< <i>Who's the buyer? >>
Me thinks we need a FEW more details before outing the buyer.....
None of the questions asked have been answered yet.....
If you're responding to an "item not received" claim, you'll need to provide Proof of Delivery from a shipping company that meets the following conditions:
* It shows the status as delivered.
* It confirms the date the order was delivered.
* It includes the recipient's address, including a minimum of the city, state, and zip code (or equivalent).
* For payments of $250 USD (or local currency equivalent) or more, it includes proof of the recipient's signature to confirm delivery.
<< <i>If you used Delivery Confirmation eBay and PayPal will side with you. Tell the buyer to take the problem up the prooblem with the carrier.
So if I sell 5 coins and ship one (or none)and use delivery confirmation PP will side with me?????
Yeah, right! Get real.....
<< <i>PayPal Seller Protection
If you're responding to an "item not received" claim, you'll need to provide Proof of Delivery from a shipping company that meets the following conditions:
* It shows the status as delivered.
* It confirms the date the order was delivered.
* It includes the recipient's address, including a minimum of the city, state, and zip code (or equivalent).
* For payments of $250 USD (or local currency equivalent) or more, it includes proof of the recipient's signature to confirm delivery. >>
That pertains to the package (item) NOT BEING RECEIVED .......it does cover the seller
If the package WAS received then all bets are off
Otherwise I could sell a $1000 coin and ship a 2009 $1 coin with a sig required and expect to win the case??????
JMO
AL
<< <i>
<< <i>If you used Delivery Confirmation eBay and PayPal will side with you. Tell the buyer to take the problem up the prooblem with the carrier.
So if I sell 5 coins and ship one (or none)and use delivery confirmation PP will side with me?????
Yeah, right! Get real..... >>
My case was only one slabbed dollar that the buyer said he did not receive. Delivery confirmation showed it was delivered. When he put in the claim they found in my favor. And the buyer showed up as NARU a short while later.
MAybe the seller is planning on trying to ship an empty package and wants to see what his options are.....
Just weird to ask a question, get a bunch of questions back and then become silent....
Valid point on why he did not refuse delivery.
AL
<< <i>
<< <i>
<< <i>If you used Delivery Confirmation eBay and PayPal will side with you. Tell the buyer to take the problem up the prooblem with the carrier.
So if I sell 5 coins and ship one (or none)and use delivery confirmation PP will side with me?????
Yeah, right! Get real..... >>
My case was only one slabbed dollar that the buyer said he did not receive. Delivery confirmation showed it was delivered. When he put in the claim they found in my favor. And the buyer showed up as NARU a short while later.
Significant difference would be "not received" ...delivery confim would dispel that and "received an empty box" delivery confirm. does no good here
AL
AL
<< <i>boucharda, when you insure an item at the PO they have no idea what is in the package, if it disappears or is stolen in transit they honor the claim, now if they suspect that your a thief trying to rip them off they may open an investigation but they actually do not know what was in the package anymore then PayPal does. This is all assuming the pkg was stolen or opened in transit. Same with PayPal.
AL >>
Absolutely correct....you are paying insurance in case the PACKAGE is lost in the mail (or opened and item stolen)....If opened the receiver has to refuse the package as damaged.
<< <i>Thanks for all of the replies. I sent it with delivery confirmation no insurance. I guesstimated the package to be about 3 ounces when I prepared for shipping and thats what the postage was for. I figured if it was more the postal clerk would let me know when I dropped it off. The person did mention that the weight was not enough for 5 coins and sent me a whole calculation of what the total weight should be. Seems like I was off by 1 1/2 ounces will this be held against me?
Valid point on why he did not refuse delivery. >>
5 Morgan/Peace dollars should weigh at least 5 ounces packaged... and 5 ASEs should weigh at least 6 ounces packaged... 3 ounces is too light. You guesstimated 5 ounces of silver weighed 3 ounces?
This is not a good way to mail 5 Canadian silver dollars !
Paper envelopes are designed for letters, not valuable coins.
I'm taking the envelope to my post office now.
These coins weigh 23.25 grams each, 5 coins = 116.25 grams
Total weight of coins is 4.15 ounces
did you have coins in holders ? I know coin collectors use holders of some type to mail BU (brilliant uncirculated) coins, and they weigh a few grams each. Then a good seller also wraps them again, in paper or bubble wrap. Ship weight for 5 Canada silver dollars should be 6 ounces.
The ship weight of the envelope was 3 oz, how can that be ? The coins alone are over 4 oz.
Send me the coins, or a full refund !
<< <i>Thanks for all of the replies. I sent it with delivery confirmation no insurance. I guesstimated the package to be about 3 ounces when I prepared for shipping and thats what the postage was for. I figured if it was more the postal clerk would let me know when I dropped it off. The person did mention that the weight was not enough for 5 coins and sent me a whole calculation of what the total weight should be. Seems like I was off by 1 1/2 ounces will this be held against me?
.
I think you are toast on this one.....and I noticed you didn't mention that it was damaged or opened
<< <i>I recieved an empty envelpoe today, one end was opened. This is not a good way to mail 5 Canadian silver dollars ! Paper envelopes are designed for letters, not valuable coins. >>
...and you sent them in a regular envelope???
Sounds like the buyer is not the issue here AT ALL......
<< <i>
<< <i>I recieved an empty envelpoe today, one end was opened. This is not a good way to mail 5 Canadian silver dollars ! Paper envelopes are designed for letters, not valuable coins. >>
...and you sent them in a regular envelope???
Sounds like the buyer is not the issue here AT ALL...... >>
If this is in fact the case, I agree.
<< <i>
<< <i>Thanks for all of the replies. I sent it with delivery confirmation no insurance. I guesstimated the package to be about 3 ounces when I prepared for shipping and thats what the postage was for. I figured if it was more the postal clerk would let me know when I dropped it off. The person did mention that the weight was not enough for 5 coins and sent me a whole calculation of what the total weight should be. Seems like I was off by 1 1/2 ounces will this be held against me?
Valid point on why he did not refuse delivery. >>
5 Morgan/Peace dollars should weigh at least 5 ounces packaged... and 5 ASEs should weigh at least 6 ounces packaged... 3 ounces is too light. You guesstimated 5 ounces of silver weighed 3 ounces? >>
Package did not need to be signed for, as such, buyer did not get the the chance of refusal. I agree with derryb, 5 x 1 toz coins would weigh at least 6 to 7 avoirdupois oz, or more depending on the parcel. The PO would have caught the discrepancy's & postage due would have been assigned to the package.
Despite the fact that I made some errors is there any way to not get stuck footing the bill?
<< <i>Thank you for helping point out the mistakes I made. These tips will help me in the future.
Despite the fact that I made some errors is there any way to not get stuck footing the bill? >>
Change your eBay ID, bank accounts, PayPal account, etc.
<< <i>Thank you for helping point out the mistakes I made. These tips will help me in the future.
Despite the fact that I made some errors is there any way to not get stuck footing the bill? >>
Sorry but proper packing is the sellers responsiblity.
<< <i>Thank you for helping point out the mistakes I made. These tips will help me in the future.
Despite the fact that I made some errors is there any way to not get stuck footing the bill? >>
Think about it the other way around. You as the buyer. Would you want to have the seller refund you or would you like
to donate your hard earned bucks and just chalk it up to Karma?
You should refund. Eat it and learn how to ship properly.
bob
<< <i>Thank you for helping point out the mistakes I made. These tips will help me in the future.
Despite the fact that I made some errors is there any way to not get stuck footing the bill? >>
Nope. Even if it were sent with insurance, if you just dropped 5 silver dollars in an envelope and sent them off, the PO may well decline the claim due to improper packaging. I say send the buyer his refund with an apology, and consider the cost as tuition.
While some of you have taken it upon yourself to accuse me of all sorts of things think about the flip side. Buyer realizes the weight for postage was not enough and decides to file a claim. As some have mentioned the mailman should not have delivered a torn envelope.
<< <i>Hi,
I sent a buyer 5 $1 silver coins. He says that he received an empty package. What do I do?
Thanks,
J >>
<< <i>I recieved an empty envelpoe today, one end was opened.
This is not a good way to mail 5 Canadian silver dollars !
Paper envelopes are designed for letters, not valuable coins.
I'm taking the envelope to my post office now.
These coins weigh 23.25 grams each, 5 coins = 116.25 grams
Total weight of coins is 4.15 ounces
did you have coins in holders ? I know coin collectors use holders of some type to mail BU (brilliant uncirculated) coins, and they weigh a few grams each. Then a good seller also wraps them again, in paper or bubble wrap. Ship weight for 5 Canada silver dollars should be 6 ounces.
The ship weight of the envelope was 3 oz, how can that be ? The coins alone are over 4 oz.
Send me the coins, or a full refund ! >>
What can you do?
Quit being a cheap skate and start packaging your coins more securely.
IMO, anybody that sends 5 Silver Dollars in an envelope intended for letters, is just asking for trouble and it appears you may have gotten it.
Sorry, but maybe next time you'll be just a bit more attentive.
The name is LEE!
2 things may have happened given the shipment type and weight...
1) The weight of the coins may have continually shifted during transit and popped out the seam at the side (USPS would likely claim a packaging issue....this is why when I send in an envelope, I tape the container inside the envelope or use something more sturdy (saf-t-mailer or something) and fold and staple/tape the edges). If they did pop out due to weight shifting and packaging, the envelope should have a rougher rip where they popped out.
2) If someone in the mailing process figured out/guessed they were coins, then they may have slit the envelope and taken out the coins. Had this happen once. 2 coins being shipped. There was a very precise slit on the reverse (that was not easy to see at first) and one of the coins (which was inside a piece of paper) was removed. No way was this accidental. Weird thing was that both coins weren't taken, just 1 of them. Maybe they figured it they took both, someone else would notice during transit (it was insured but not registered....and for the value, I would not expect it to be sent registered).
So, while it may not help with this one, if you can find out what the envelope looked like when received, you may know if it was a packaging issue or theft (which would still be something of a packaging issue in that it allowed a thief to guess it was coins in there)
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>
<< <i>boucharda, when you insure an item at the PO they have no idea what is in the package, if it disappears or is stolen in transit they honor the claim, now if they suspect that your a thief trying to rip them off they may open an investigation but they actually do not know what was in the package anymore then PayPal does. This is all assuming the pkg was stolen or opened in transit. Same with PayPal.
AL >>
Absolutely correct....you are paying insurance in case the PACKAGE is lost in the mail (or opened and item stolen)....If opened the receiver has to refuse the package as damaged. >>
for the sake of argument, let's say it was sent with Del. Conf.
All the mail man is going to do is scan it and drop it in the box.
It is rare for me to meet the mailman to refuse a package.
Now, if it was opened, there is usually procedures at the post offices for that. That can include a body bag with a note saying it was damaged in transit.
If you didn't get insurance, though, I think you're stuck eating the loss.
<< <i>I dont want the buyer to eat the loss. Ebay has a seller protection program and I wanted to know if I was covered. It happens to be that the coins were wrapped and I felt the envelope was secure. I sent many other packages this was and have not had an issue.
While some of you have taken it upon yourself to accuse me of all sorts of things think about the flip side. Buyer realizes the weight for postage was not enough and decides to file a claim. As some have mentioned the mailman should not have delivered a torn envelope. >>
The mailman will still deliver. Do you know I once received an actual priority mail envelope, yes, the cardboard style, with one silver dollar in it. But get this, there was no silver dollar in there. It escaped at the bottom through one of the sides, sadly. They will still deliver it. It is not their, the post office, responsibility for the mail they deliver to be packaged well. And they aren't going to guarantee your packaging when it shows up empty. :-)
BOX COINS! NEVER USE ENVELOPES! I've been shipping items for over 10 years to all parts of the world. I've only had one issue and that was with a member here. His package showed up as delivered, he got home from work, but the package was nowhere to be found. Aside from that, crated items, boxed items, envelope mailings...always arrive perfectly safe. It's okay, as others said, chalk it up as tuition and don't do it again. No reason to become disheartened by what occurred.
<< <i>I dont want the buyer to eat the loss. Ebay has a seller protection program and I wanted to know if I was covered. It happens to be that the coins were wrapped and I felt the envelope was secure. I sent many other packages this was and have not had an issue.
While some of you have taken it upon yourself to accuse me of all sorts of things think about the flip side. Buyer realizes the weight for postage was not enough and decides to file a claim. As some have mentioned the mailman should not have delivered a torn envelope. >>
Can i ask , whn you say the coins were wrapped , what did you use ? What exact kind of envelope was used if you don't mind my asking , what's described happened to me once a while back when a seller used an ordinary envelope and a sheet of paper. The franking machine at the post office is what opens the one end in some cases,it appears to be a commen thing,the rollers squeeze out anything coin sized.Those were the heady days prior to buyer protection so i got 50% of my money back,not cool.
<< <i>I dont want the buyer to eat the loss. Ebay has a seller protection program and I wanted to know if I was covered. It happens to be that the coins were wrapped and I felt the envelope was secure. I sent many other packages this was and have not had an issue.
While some of you have taken it upon yourself to accuse me of all sorts of things think about the flip side. Buyer realizes the weight for postage was not enough and decides to file a claim. As some have mentioned the mailman should not have delivered a torn envelope. >>
Wrong.
You cheaped out. At the very minimum, the coins should have been in flips inside a Saf-T-Mailer in a #10 envelope and just because this has wroked for you in the past, doesn't mean it will work for you erverytime.
Don't lay it off on the buyer thinking he could screw you out of money because he noticed the weight was incorrect and don;t lay it off on the postman since it's only his/her job to delivery the mail, not check to see that the shipper packaged it right and/or paid enough money.
You basically shot yourself in the foot and now its time to pay up. Refund the buyer and invest in some saf-t-mailers and heavy duty envelopes or bubble mailers.
I personally get a little tired of some of the "creative" methods that sellers on eBay use to ship their sales instead of doing it the way it should be done and more than likely the way "they" receive their auction wins.
The name is LEE!
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
<< <i>Regardless of how the box was sent, it would have been weighed. An empty box would weigh the same before and after. If the box weight is different as in less like an empty box vs. a box containing the coins, then something has changed since shipping and you need to stand your ground(to the point of removing paypal's access to your funds). JMHO/ >>
Since the actual weight has never come up (other than many people pointing out that 5 silver dollars don't weigh 3oz), it seems like there's no proof of the actual mailing weight. However, that doesn't matter, anyway. If the buyer reports that the package showed up empty, then there are three possibilities: it was sent empty, the contents were lost en route, or the buyer is lying. You can't prove the last, the OP has denied the first, and the second option seems extremely likely given how the coins were sent. There is no chance PayPal would side with the seller in this case, and the responsible thing to do is provide the rightfully deserved refund.
<< <i>He might be able to claim there was nothing in the package, but eBay/PayPal will side with the seller if it was delivered. >>
That is incorrect. Delivery Confirmation proves that something was delivered somewhere but does not do anything for the condition on the package or even location of delivery. Paypal will find in the buyers favor but may require that they file a police report based on the value. I have also seen Paypal in lieu of a police report have the empty package sent to them and then they force a refund from seller to buyer. Good Luck
Not really looking for much these days but if I were, it might be a toner.
<< <i>Paypal will find in the buyers favor but may require that they file a police report based on the value. >>
Good luck with that. I can't even get PayPal to bother contacting a buyer who claimed non-receipt in order to get them to cooperate in filing an insurance claim. Their words:
"A buyer is not obligated to do anything for the seller in the event of a lost package. If they don't want to sign an insurance claim form documenting the loss, they don't have to. Either way, you still have to refund them their payment."