Neutral feedback because of shipping charge
bbuckner22
Posts: 1,028 ✭
Had a d-bag Ebay buyer leave me a neutral feedback because my $4.00 shipping is too much. I charge $4.00 whether you win one card or 100, and it's clearly stated that way in my listings. My BBL has been updated to include his user name.
From what I can tell, 707 is the DOLLAR STORE compared to deans_cards. For what that guy charges, if I ever bought anything from him I would expect it to be delivered to me in a frickin' limo.
~WalterSobchak
~WalterSobchak
0
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Comments
~WalterSobchak
<< <i>Yes..please do (out him), I charge $4.00 to ship a card, and that is how much it cost me (sometimes more!).......... >>
it cost you more than $4.00 to ship a single card out????
<< <i>it cost you more than $4.00 to ship a single card out???? >>
If card and packaging hits 4 oz, and you toss in insurance and DC, $4 is pretty easy to hit.
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
you should feel proud that someone was actually willing to pay you over $4 for that card.
~WalterSobchak
<< <i>Anyone that has bought from me knows I don't send it a PWE.. >>
Did he buy from you in the past?
<< <i>In fact, if you look at my feedback a lot buyers mention the safe and secure shipping they got.. >>
not everybody reads the detailed positive feedback
<< <i>Mets7300 is the user name. >>
thank you sir!
Kirby Puckett Master Set
Ebay will not allow the buyer to simply ding stars and leave a positive feedback as they believe that by lowering the stars the buyer should get a neutral/neg. Ebay may remove that feedback altogether.
I would suggest buying labels and printing your postage online at home (I use paypal, very very easy) that way the buyer will not see how much you actually paid the post office.
Unfortunately, with so many idiots on ebay, its only a matter of time before someone buys an item from you.
<< <i>If you can prove the only reason you got dinged was for the shipping amount, which was clearly stated...I could see where ebay might be agreeable to removing it. >>
He would also have to prove that his shipping was not excessive (like $4 for a .44 stamp).
<< <i>Anyone who dings anyone for shipping charges after it is clearly stated in the auction is a d-bag, a-clown, etc etc >>
If someone charges X for shipping you should get X service. If someone charges X handling you should get X service. If the buyer did not feel like the $4 in this case was warranted he should leave neutral feedback, be glad he didn't leave a negative...
<< <i>If the guy receives the package in the mail and sees that you paid the post office less than $4 for shipping, you're more apt to get neutral feedback. >>
Only if buyer is unstable. Most stable people don't mind a seller making a little above and beyond the actual cost.
<< <i>Ebay will not allow the buyer to simply ding stars and leave a positive feedback as they believe that by lowering the stars the buyer should get a neutral/neg. Ebay may remove that feedback altogether. >>
Got a link to that policy?
<< <i>I would suggest buying labels and printing your postage online at home (I use paypal, very very easy) that way the buyer will not see how much you actually paid the post office. >>
Yeah, wouldn't want the buyer to see where his/her money actually went in the transaction they paid for.
Jeff
Miscut Museum
My Mess
<< <i>If you can prove the only reason you got dinged was for the shipping amount, which was clearly stated...I could see where ebay might be agreeable to removing it. >>
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Sadly, there is ZERO chance of that happening.
<< <i>
Yeah, wouldn't want the buyer to see where his/her money actually went in the transaction they paid for. >>
a buyer should never know how much a business pays for a product.
Including shipping into a BIN option is the best thing to do and what I do for most of my listings. For auctions charge slightly more than it cost to ship and use a service (like paypal shipping) where you can hide how much you paid the post office to ship your product.
<< <i>If I quoted $2.00 for shipping then charged $4.00, yeah then I should get dinged. When people buy 20+ cards and I send them out for $4.00 and my cost is $5-6 I take the hit. Most buyers will take advantage of a multiple card shipping discount and purchase more, I know I do. >>
Buyers don't always want more of your stuff... if you charged me $4 to ship 1 card you would not be getting 5 stars from me in the shipping category. Personally I would not leave a neutral or neg for shipping but I have no problem ding stars for high shipping charges.
I'm sure I'll get flamed for saying that but that's how I feel... as a seller I use either BIN with free shipping or charge the buyer what the real shipping cost would be.
20 Cents - Bubble Mailers in Bulk
1.80ish - Shipping with Del confirmation using PayPal
=
$2.00 - 2.50 - seems about right to me!
"...<< Ebay will not allow the buyer to simply ding stars and leave a positive feedback as they believe that by lowering the stars the buyer should get a neutral/neg. Ebay may remove that feedback altogether. >>
Got a link to that policy?...."
////////////////////////////////////////////////////////////////
Not Allowed...
Manipulating another member’s detailed seller ratings (DSRs) through a combination of repeat purchases and low DSRs to reduce another user’s Feedback scores, or showing a pattern of leaving positive Feedback with consistently low DSRs.
http://pages.ebay.com/help/policies/feedback-manipulation.html
<< <i>
<< <i>If I quoted $2.00 for shipping then charged $4.00, yeah then I should get dinged. When people buy 20+ cards and I send them out for $4.00 and my cost is $5-6 I take the hit. Most buyers will take advantage of a multiple card shipping discount and purchase more, I know I do. >>
Buyers don't always want more of your stuff... if you charged me $4 to ship 1 card you would not be getting 5 stars from me in the shipping category. Personally I would not leave a neutral or neg for shipping but I have no problem ding stars for high shipping charges.
I'm sure I'll get flamed for saying that but that's how I feel... as a seller I use either BIN with free shipping or charge the buyer what the real shipping cost would be.
20 Cents - Bubble Mailers in Bulk
1.80ish - Shipping with Del confirmation using PayPal
=
$2.00 - 2.50 - seems about right to me! >>
1.80ish - Shipping with Del confirmation using paypal
=
$2.00 - 2.50 - seems about right to me! (ARE YOU KIDDING ME??)
That's nice and good and all, but not everyone buys their bubble mailers in bulk.....not everyone uses click-n-ship thru PayPal.......And when is the last time you bought a card for over $500????? Over $1,000???? One of my cards cost me $17+ to ship out - how much did the bidder pay ?? $4.00. Please give me your user name so I can block you.....
I get so irriitated about peoples lack of sense with how much it cost to ship things!!!! If a card sells for over $250, PayPal FORCES YOU to use signature confirmation!! The cost of purchasing signature confirmation??? Try $2.00+!!!! And that is for Singature Confirmation ALONE - not counting insurance, price of mailers, price of postage, price of bubble wrap!!! Not everyone ships in PWE buddy - That blows your $2 theory right out of the water!!!
<< <i>"...<< Ebay will not allow the buyer to simply ding stars and leave a positive feedback as they believe that by lowering the stars the buyer should get a neutral/neg. Ebay may remove that feedback altogether. >>
Got a link to that policy?...."
////////////////////////////////////////////////////////////////
Not Allowed...
Manipulating another member’s detailed seller ratings (DSRs) through a combination of repeat purchases and low DSRs to reduce another user’s Feedback scores, or showing a pattern of leaving positive Feedback with consistently low DSRs.
http://pages.ebay.com/help/policies/feedback-manipulation.html >>
Ah, but that's not what Patrick said. He never mentioned anything about repeat purchases. Plus it would be great to have seen him pull up the actual policy himself.
Jeff
Miscut Museum
My Mess
"..... if you charged me $4 to ship 1 card you would not be getting 5 stars from me in the shipping catagory. Personally I would not leave a neutral or neg for shipping but I have no problem ding stars for high shipping charges.
I'm sure I'll get flamed for saying that but that's how I feel... as a seller I use either BIN with free shipping or charge the buyer what the real shipping cost would be...."
//////////////////////////////////////////////////
Under the current scheme, buyers can do whatever they choose to do.
But, there is a logic gap in the notion that the buyer bought an item, knew
what the shipping-charges were before making the purchase, and then hit
the seller with bad-FB or dinged stars.
A case could be made that the buyer - prior to making the purchase - had
already determined that he would leave bad-FB and ding the stars.
...
Obviously, if a seller uses an inferior/unsafe shipping method - or a different
one than offered in the listing - his FB and stars should be whacked.
<< <i>
<< <i>"...<< Ebay will not allow the buyer to simply ding stars and leave a positive feedback as they believe that by lowering the stars the buyer should get a neutral/neg. Ebay may remove that feedback altogether. >>
Got a link to that policy?...."
////////////////////////////////////////////////////////////////
Not Allowed...
Manipulating another member’s detailed seller ratings (DSRs) through a combination of repeat purchases and low DSRs to reduce another user’s Feedback scores, or showing a pattern of leaving positive Feedback with consistently low DSRs.
http://pages.ebay.com/help/policies/feedback-manipulation.html >>
Ah, but that's not what Patrick said. He never mentioned anything about repeat purchases. Plus it would be great to have seen him pull up the actual policy himself.
It says repeat purchases, but from experience they don't follow this as most rules are thrown out the window for big time sellers who eBay profits off of. For example: I purchased a magazine from a big seller on eBay and dinged his stars accordingly, while leaving a positive feedback score. Ebay then removes the feedback altogether ad restores the seller's DSR rating...and that was not for repeated purchases/transactions.
<< <i>As a seller you have the right to charge whatever you want as long as it is stated in the auction before a bid is placed. As a buyer, if you think the shipping is too much, then go on to the next auction. Sometimes it is not as cheap as we would like to ship out a small item. >>
But what if you pay for a card to be shipped in a $4 manner and it is shipped in a $1 manner? Not all shipping services are created equal. And of course the value of the card is taken into consideration. Of course if I buy a $250 card I want it shipped in the best manner possible, in that case $4 is cheap.
As everyone can see in this thread people have very mixed feelings about shipping...so it's better to include it or hide it while offering the best handling you can.
<< <i>20 Cents - Bubble Mailers in Bulk
1.80ish - Shipping with Del confirmation using paypal
=
$2.00 - 2.50 - seems about right to me! (ARE YOU KIDDING ME??)
That's nice and good and all, but not everyone buys their bubble mailers in bulk.....not everyone uses click-n-ship thru PayPal.......And when is the last time you bought a card for over $500????? Over $1,000???? One of my cards cost me $17+ to ship out - how much did the bidder pay ?? $4.00. Please give me your user name so I can block you.....
I get so irriitated about peoples lack of sense with how much it cost to ship things!!!! If a card sells for over $250, PayPal FORCES YOU to use signature confirmation!! The cost of purchasing signature confirmation??? Try $2.00+!!!! And that is for Singature Confirmation ALONE - not counting insurance, price of mailers, price of postage, price of bubble wrap!!! Not everyone ships in PWE buddy - That blows your $2 theory right out of the water!!! >>
If you're selling items over $250 and only factoring in $4 into your shipping costs, you're doing it wrong
I've sold items over $500 plenty of times, ALWAYS with a BIN that reflected the additional shipping costs so that it didn'n come out of MY pocket. Insurance, Sig Con, Priority Mail, etc. Instead of listing for $525 + $4 shipping, list for $539 or $549 dlvd and mention in the details that those services are included.
Bulk up on bubble mailers, lose the bubble wrap and just save the styrofoam peanuts when you get packages, ship via Paypal, and add shipping costs for expensive items into the BIN prices and you can save yourself money and headaches.
"...For example: I purchased a magazine from a big seller on eBay and dinged his stars accordingly, while leaving a positive feedback score. Ebay then removes the feedback altogether ad restores the seller's DSR rating...and that was not for repeated purchases/transactions...."
////////////////////////////////////////////////
Notwithstanding any obvious "limitations" in the written policy,
EBAY routinely removes FB that conflicts with the DSRs.
The DSRs are then recalculated.
Small sellers can avail themselves of such relief in the same
manner that large sellers can; just requires a phone call to
the cs-monkeys.
<< <i>Obviously, if a seller uses an inferior/unsafe shipping method - or a different
one than offered in the listing - his FB and stars should be whacked. >>
This qualifies.
$4.00 Standard Flat Rate Shipping came Media Mail and along with items being damaged was also missing important parts of the transaction.
Jeff
Miscut Museum
My Mess
"...I've sold items over $500 plenty of times, ALWAYS with a BIN that reflected the additional shipping costs so that it didn'n come out of MY pocket. Insurance, Sig Con, Priority Mail, etc. Instead of listing for $525 + $4 shipping, list for $539 or $549 dlvd and mention in the details that those services are included...."
////////////////////////////////
Yup.
"Molon Labe"
"...Don't like the shipping don't buy the item...."
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Yup.
<< <i>As everyone can see in this thread people have very mixed feelings about shipping...so it's better to include it or hide it while offering the best handling you can. >>
It was an auction, so I could not build the shipping costs into the price of the card. The $4.00 cost was clearly stated in this listing as well as all of my listings. I do not ship in a PWE, and actually use boxes for all PSA cards and higher dollar raw cards. The buyer even stated in the feedback how well it was packaged. So I say again, d-bag Ebay buyer. Feedback from buyer
~WalterSobchak
<< <i>"...Don't like the shipping don't buy the item...."
//////////////////////
Yup. >>
Or better yet, just adjust your bid to reflect the shipping cost. I bid on a low dollar single card yesterday that had a shipping charge of $5.00. I was willing to pay $10 total for the card, so after some intense mathematical calculations, I set my snipe at $5.00. I won the card for $0.99. So while the seller will make some money on the shipping, I am still happy and will give the seller positive fb and 5 stars on all. Even if I had won the card for $5.00, I would have been happy and left positive feedback.
Allen & Ginter Cards
My Blog -- Ballcard Mania
<< <i>"...I've sold items over $500 plenty of times, ALWAYS with a BIN that reflected the additional shipping costs so that it didn'n come out of MY pocket. Insurance, Sig Con, Priority Mail, etc. Instead of listing for $525 + $4 shipping, list for $539 or $549 dlvd and mention in the details that those services are included...." >>
I'm in agreement with you there. My BIN's all have FREE SHIPPING with the costs incurred with shipping the item factored in. The shipping charge comes into play on auctions. I currently DO NOT offer free shipping with auctions, much to Ebay's chagrin.
<< <i>I'm in agreement, for the BIN, factor in the price. but there is no way to ship for $2.00 unless you throw the card in a white envelope and slap a stamp on it. I do not sell very many cards so I pay $1-$2 per bubble envelope, .85 delivery confirmation, insurance, THEN the postage. If you do not like what the seller states he is going to charge then either contact him before you bid or don't buy it. >>
Spend $20 1 time and you will have enough bubble mailers to last you a life time... use PayPal shipping with del confirmation and you will be able to ship right around $2.00.
Of course I'm talking about lower price auctions under say $25. Personally I see the $4 shipping cost and feel I'm being ripped off - maybe that's just me - I know I have the right to bid or not bid but eBay has also give me the right to complain about it (after I bid) so I will. If you don't like eBay’s feedback system don't use eBay!
I'm sorry while I feel the OP is right to be annoyed by the seller’s neutral feedback maybe you should be happy your buyer actually won your auction and paid for it.
"Molon Labe"
<< <i>
<< <i>As everyone can see in this thread people have very mixed feelings about shipping...so it's better to include it or hide it while offering the best handling you can. >>
It was an auction, so I could not build the shipping costs into the price of the card. The $4.00 cost was clearly stated in this listing as well as all of my listings. I do not ship in a PWE, and actually use boxes for all PSA cards and higher dollar raw cards. The buyer even stated in the feedback how well it was packaged. So I say again, d-bag Ebay buyer. Feedback from buyer >>
Your shipping charges are too high when its a single card purchase. The buyer is right about that--not saying the neutral is right or wrong.
That buyer knows that you are pretty much making $2 from the shipping charge, thus, overcharging by $2. Lower it to $3 or $2.95 and you can usually avoid this problem.
You charge too much for shipping when it's a single card, yet when a buyer calls you out on it, you call him names? Either keep your rate the same, pocket the profit for single card sales and leave yourself open to more complaints or change it.
Maybe change your rates for 1 card - $2.99, each additional card .25 with a cap of $4
<< <i>When selling an item and you pay eBay their fees, do you pay on the selling price exclusive of shipping and handling? In which case they collect a little bit more if you build the shipping charges into the BIN price? Probably doesn't add up to much but just wondering. >>
The difference between $525 and $550 is about $2.22, so yes, you can add that into the dlvd costs as well. It's not much, and I wouldn't be too worried if I missed $2 on a $500+ sale, but it can be factored into consideration.
"...I know I have the right to bid or not bid but eBay has also give me the right to complain about it (after I bid) so I will. If you don't like eBay’s feedback system don't use eBay!...."
//////////////////////
That pretty much sums up the current situation.
It is simply the reverse of "don't like the S+H charge, don't
bid" position.
Because sellers have ZERO "power" in an EBAY transaction,
they really have no other choice but to put up with the situation
OR go someplace else.
.....................................
Listing Counts
May 19, 2010, 4 PM
eBay 104,759,806 +435,742
eCrater 3,443,621 -19,842
Bonanzle 3,183,056 +4,125
<< <i>When selling an item and you pay eBay their fees, do you pay on the selling price exclusive of shipping and handling? In which case they collect a little bit more if you build the shipping charges into the BIN price? Probably doesn't add up to much but just wondering. >>
/////////////////////////////
EBAY collects on the total BIN sale price; as does PayPal.
EBAY benefits on "free shipping."
As a BIN-seller, I benefit even more. It has been years since I
have had to listen to a deranged buyer complain about shipping
charges.
I collect the same - or more - than I would by listing a separate
S+H charge.
(I do lose the folks who only like to use auctions, but I think it
is a good tradeoff.)
~WalterSobchak
i think we both just need to bail the set.
Just charge what you think is fair to cover your supplies and time, and move on.
I had a buyer who thought a set I sold was closer to NM, not NMMT as I advertised (he was wrong). But he left me a neutral AFTER I promptly and courteously issued him a full refund.
You just can't please some people.
<< <i>Bubble envelope-$.46, 2 rigid card holders-$.16, shipping cost $1.76, delivery confirmation-$.19, printing costs? (labels, ink, tape) Hmm, looks a little higher than your $2.00 estimate. It's not much, but Ebay and Paypal take their %'s out too. Of course my time involved is worthless. Like I said before, when I ship several cards at $4.00 and it costs me $5.00 or $6.00, I'm not complaining. And again, if the buyer thought my shipping costs were too high when he viewed my listing, move on. >>
Nope, my costs are not higher than the $2 estimate, and neither should yours be either.
Buy bulk. You have thousands of feedback, so buy a box 500 bubble mailers for $70 which is .14 each. Case of 1000 top loaders and they're .065 each You'll use them. The shipping cost you quoted is for a 3 ounce first class mail, which is definitely too much since we're talking about a single card in a top loader/card saver. $1.58 + .19 for DC. Total is $1.98 in a brand new top loader & bubble mailer, 1st class with DC. You still make a buck and will probably in the long run, come out even better with more sales. Take the hit for shipping on your DSRs, since no matter what, people will always knock you, and increase your quantity of sales and you'll be fine.
<< <i>Like I said before, when I ship several cards at $4.00 and it costs me $5.00 or $6.00, I'm not complaining. >>
Then make it so you don't complain over a single card sale either
Edited to add: Forgot about Bing - save 8% on your bulk purchases and you can lower your costs even more