I got the impression from watching the HRH video that quantity of submissions has never been a problem for them. They've been swamped from the very beginning. They want quality coins in PCGS slabs because that adds to the prestige of the brand. So, unless you've got an 1804 dollar that's now going to NGC, you getting p1ssed off probably won't affect them in the least.
Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Appreciate yout candor, Mr. Willis.
Three posts from you is just a start I hope.
Thanks for communicating with us forumites!!!
I value the PCGS brand too, that's why I have tried to cross so many other TPG's to your company.
<< <i>PCGS needs to face a few facts if they expect to survive the recession, the following are reasons I did not renew my Platinum Membership this year:
1; Shipping. It has always been an issue with me that if I send in 10 coins in one box I should be able to get them all back in one box regardless of what level they are being graded at. The Idea that you have to pay separate for a quarterly special to be shipped back is ludicrous. How about a check box that lets you wait and have it all sent back together and save a few bucks.
2; The Magazine. I use to receive a monthly magazine with a few interesting articles and the current trends values, this helped at shows to watch for bargains on something I felt would be worth the money to have graded. They stopped the magazine and offered nothing in its place, therefore lessening the value of my subscription. (No partial refund or grading coupons here, how about you?)
3; Turn around times. It's all over the place. Anyone that has sent stuff in knows the estimated times are worthless.
4; Lack of coordination, you can call one person at PCGS one day and get one answer, call again another day and get a completely different answer.
5; It's the customer stupid! If you are a customer you should have some reasonable expectations that there will be continuity. If you want first strike labels and that is your thing so be it; as long as you are a paying customer you should be able to expect that the rules on submissions will not be changed in the middle of your subscription.
6; Grading. Lets face it folks there are some items that get the grade they deserve, other things that do not. I have seen PR69 DCAMS that should not have been graded any higher than PR65 CAM and have seen MS 64's that should have been 66's. Like everything else there is no continuity from year to year.
7; Prices; $30 dollars to have a coin graded to work on your set that may only be worth $25 to begin with is just not right, common sense should apply to pricing.
It may be time that PCGS rethinks the way they do business if they plan to make it through the recession. If the customer is not happy he or she will not spend the money with them. And folks there are a growing number of people that are not happy with what has been going on for years.
That’s my rant,
Flame or agree, I prefer discussion about the matter and would hope the King of Coins would weigh in with his thoughts on these issues. >>
Excellent rant.
1. I agree. One box in and one box out. I have made this point numerous times in the past.
2. The magazine came and went, and I do not consider this important.
3. As long as they tell you how long the wait is, I do not mind so much. I do not care for all of these "black out days". Just tell me how many calendar days it will take, and email me an estimated date range when you receive the coins.
4. Yes, this is a problem. It gives the appearance that they are making it up as they go.
5. Agree with this, too.
6. I agree with your point, but subjectivity is not static.
7. I have no problem with the pricing. It does not pay to submit cheap coins.
Excellent rant. I do not agree with all points, but you present your arguments respectfully and reasonably.
<< <i>Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere.
I think that is a pretty arrogant position to take. >>
Depends on how you look at it.
Mr. Willis then followed that statement with, "I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining?"
I guess what he's saying, send your whinings direct to him via email or phone, not through this forum.
This is his forum, and he could easily have had Carol make it go away.
Complaining about the "hand that feeds you" is my moral equivalent here.
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
I agree to you statement to an extent, but contend that there are a few other successful business owners here that have successful companies of similar size (revenues) that may have valid opinions based upon direct experience, even if in a different field.
That being said, I believe that any business owner or manager should be open to reasonable input from their customers, and also believe that a company message board is a great place to receive and review it. I didn't read any really ad hominem-level attack in the OP, however, I don't know if I would have adressed the OP's concerns in such a direct, almost harsh, fashion.
It is absolutely true that there is a chance, however slim, that PCGS may not survive the recession. Heck, there's a chance that neither Ford, GM nor Chrysler will surive the current state of affairs. In all such matters, I certainly hope that they all DO survive. To do so will take fortitude, effort, and a willingness to do everything possible to keep their respective customers coming back.
I honestly think that, even with all of the shortcomings perceived by the OP, PCGS is an outstanding company with a solid base. The numismatic world would be much worse off for their loss.
So in your opinion instead of giving you some constructive criticism on your products and services, you rather we take our business elsewhere because you do not want to hear it? From time to time, someone will come along and do the same thing you do, better, faster and more efficient and by the time you realize what is happening it will be too late... Keep that in mind before you start telling people that they are not allowed to offer their opinion simply because it is your house.
Crap I wanted to edit the thread and I am not able to do so, at any rate. My point is that the same people offering their opinion is the very same people that have made PCGS number One, it is kind of absurd to feel comfortable on that spot to the point that constructive criticism is viewed as a negative or bad thing.
As one of our esteemed members once said (or close enough) - you don't accept an invitation to someone's home for Thanksgiving dinner and in the middle of dinner stand up and crap in the bowl of mashed potatoes rather than head to the bathroom. DW"s phone line is always open.
Wondercoin
Please visit my website at www.wondercoins.com and my ebay auctions under my user name www.wondercoin.com.
<< <i>Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere.
I think that is a pretty arrogant position to take. >>
I guess someone might think that based only on the sentence you quoted. But within the context of Don's original passage, it was pretty clear (to me) that that was not what he was saying.
Yeah, but this isn't a private board on their intranet. It's a public board on the internet. So I don't think the Thanksgiving/Hanukkah/Kwanzaa analogies hold. I say it's more like opening the doors to a stadium. You shouldn't expect people to act as if they were in your home, or get upset at them for making too much noise. And if you're not willing to accept the realities of running a public forum, perhaps you shouldn't.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining?
The point of "whining" is leverage. If one customer is dissatisfied and quietly takes his business elsewhere, the company will hardly notice. If one customer "whines" to a large audience, the company may see a larger risk and respond more seriously.
Andy Lustig
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
<< <i>As one of our esteemed members once said (or close enough) - you don't accept an invitation to someone's home for Thanksgiving dinner and in the middle of dinner stand up and crap in the bowl of mashed potatoes rather than head to the bathroom. DW"s phone line is always open.
Wondercoin >>
Mitch,
I agree with your synopsis, that is why I have not commented in this thread until now.
But as far as error coins go, I will take Mr. Willis’ advice: “Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work?” so we will be taking our business over to NGC starting January 1st. I mean why should a pay PCGS $50 to have an error coin graded and authenticated when it can’t be used in any PCGS Registry set in the first place and NGC will grade and authenticate the same coin for tier price? This is a no brainer; $12.50 verses $50 when the coin can not be used in the Registry either way? Don’t get me wrong, I would prefer PCGS plastic, they stack neatly together. But when I can get four coins protected in plastic for the price of one, it is an easy decision.
The variety issue is a little different, $24 verses $7. With nearly 98% of our varieties already attributed by PCGS, we like the “uniformity” of having our collection assembled so we will probably pony up and pay the higher price for the variety designation but we will be more carefully on which coins we send in and probably not submit any of our lower graded coins.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Oh yeah! Complete with direct line!!!!! I love it when a company leader has the guts to stand in front of the troops and lead!!!
Don, you have my complete respect after that post!!!
In just 3 posts Mr. Don Willis has shown more leadership capabilities and approachability than our previous President did during the whole of his tenure.
<< <i>Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Don >>
But it IS debatable.
PCGS only rules the roost in US coins.
ALL of the seven figure world coins are in NGC holders, and NGC has had 38 six figure coins sell at auction in the last six years, compared to PCGS's 5. NGC has had many Ancients sell for high six figures with one right under $1 million; and before someone steps in a says "but those are world coins!", look at PCGS's full court press at courting the Chinese market and world coins in general lately, they are fully aware that they need to place catchup to get this overseas submission money that is pouring into their chief competitor's coffers. The company motto should really be: "the standard for the US coin industry", instead of "rare coin industry" as the auction results show otherwise.
<< <i>5; It's the customer stupid! If you are a customer you should have some reasonable expectations that there will be continuity. If you want first strike labels and that is your thing so be it; as long as you are a paying customer you should be able to expect that the rules on submissions will not be changed in the middle of your subscription. >>
That would effectively mean that PCGS could never change any rules on submissions, which is hardly a reasonable expectation. But yeah, I too find it annoying when services are introduced (or promised) and then canceled. Explanation of cause for failed crossovers is the latest example.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Your right Don, As of November it is now your house, I would hope that changes for the better are made. Would you have preferred I made these statements on a competitor’s forum or address them here and invite discussion as I did?
I did notice you chose not to address any of the stated issues by others or myself at this time, I would hope that at some point you would.
One view you might consider is that for every person that speaks up there may be hundreds that sit quietly with the same complaints, yet they either keep quiet for fear of being flamed or do not know of this forum or how to belong to it.
What about the final customer? The one that buys from dealers, such as yourself, and the others here who are adding too their collection. I know that each PCGS graded coin I receive is screened before I sell it, if it appears to be below par I will not pass it on to the buying public, I want my customers to be happy with the product I sell them. If one of my customers has a problem with a coin I will go out of my way to make sure they are satisfied. If that means I lose a few dollars to accomplish this then I accept that’s just part of doing business.
As far as making a rant I believe I have a right, while I may not be one to have millions of dollars to spend on coins as you have I take issue about the comment "I am not talking about $25 coins. Talk is cheap" I have had several thousands of dollars worth of coins graded by PCGS and paid for the service, as well as paid for the subscription. I have also bought and sold tens of thousands of dollars worth of PCGS graded coins over the past 7 years and always promoted PCGS in a positive light when doing so. Do I have some that have had problems that I had to dump at below market prices with full disclosure or just throw in the junk bin, you bet.
Would I have had more coins graded myself by PCGS if some of the problems I experienced had been addressed - YES - Will I take my business else ware - That depends on you. The comments in your post do not seem to be very inviting for me to return as a subscriber. Just how much money do I have to spend with PCGS before my concerns are valid enough for you to address them?
You have an excellent opportunity to do so right here right now so even the lurkers will know your position on these issues that have been raised in this forum.
I appreciate your chiming in; I just wish you had been constructive rather than demeaning in your reply.
Tim AKA Texast
On BS&T Now: Nothing. Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up! Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
Don >>
I liked the entire post but the part I quoted above is what I like the most, right now, on this forum...... It's what I have been trying to say to people....have some couth. Thank you for saying the same thing, Don.
I can understand being loyal to the brand and I am all for it, however I have an issue with people trying to censor those displeased with the service they have been receiving. We are in America people!!! Freedom of speech reigns supreme, I doubt we will see any immediate changes. I think that we should revisit this thread a year from now, the mint is already taking money out of their pockets by the changes they are instituting. The economy sucks and it is only getting worst, I will be stunned if the problems do not leak into our hobby.
Original poster was not demeaning, why should he not voice his concerns here? Would you rather he create a website for example "whypcgssucks.com"? or simply take his business and go elsewhere? Neither one of those scenarios are constructive or helpful to pcgs. In my opinion the original poster should be commended for raising his concerns in this forum!!!
I don't see anything listed in those 7 items that I would consider out of bounds as far as this forum goes or as using this forum to bash the host. Really pretty mild in comparison to some of the stuff thats appeared here over the years. I wonder how many here could grade 1,000 proof silver eagles or state quarters over 1 or 2 days and get even 95% of them right. As for #7 you know the fee structure up front, so if you choose to spend $30 to submit a $2 coin thats your problem and not PCGS's. Most of the items on that list have been beaten to death here in one form or another over the years.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Don,
Thanks for taking the time to respond (even if it was a little heavy-handed in my opinion). Perhaps you would consider reinvigorating the Q&A Forum, by agreeing to answer questions there once a month?
Thanks,
P.S. Once your company started pasting advertisements all over the place, this site went from being "your house" to a profit center.
"It's far easier to fight for principles, than to live up to them." Adlai Stevenson
He was pointing to where the OP could get detailed reporting on CLCT because they are a publicly traded company. PCGS is more transparent than other TPG's.
<< <i>I have an issue with people trying to censor those displeased with the service they have been receiving. We are in America people!!! Freedom of speech reigns supreme. >>
I have an issue with people acting as if the First Amendment guarantees you the right to trash someone in their own private property.
<< <i>He was pointing to where the OP could get detailed reporting on CLCT because they are a publicly traded company. PCGS is more transparent than other TPG's. >>
Oh I thought it was because of the "if they expect to survive the recession part".
<< <i>I have an issue with people trying to censor those displeased with the service they have been receiving. We are in America people!!! Freedom of speech reigns supreme. >>
I have an issue with people acting as if the First Amendment guarantees you the right to trash someone in their own private property. >>
I wouldn't consider the OP as trashing at all. Aint nothin there that aint bin sed in worser ways a zillion times before.
The only thing I would really like to see is where my order is in the grading process. OTS does it, it's nice to know when your order is almost done, also it would save on PCGSs bandwidth, if we knew the order was still a week out, Russ wouldn't have to check every 10 minutes to see if the grades have posted!!
It is not exactly cheating, I prefer to consider it creative problem solving!!!
As a CEO/President who deals with similar customer issues I do appreciate Don's reply in the thread. I certainly understand what he was trying to say, but unfortunately he chose his words poorly. CU really needs to get their executives some PR training. HRH was even worse at addressing these situations. Threads like this are softballs to trained executives when it comes to making lemonade out of lemons.
Comments
I wouldn't be too sure about any particular company.
Camelot
<< <i>If PCGS lowered their prices, more coins would be submitted and they would be overwhelmed. Why slab a $100 coin anyway I don't get it >>
Why not. They don't slab them for free, and if someone is willing to pay, they will take the cash.
Why change the oil on a $12,000 automobile, lets only change it on $100,000 cars. Some people are truely mystifying!!
<< <i>
<< <i>If PCGS lowered their prices, more coins would be submitted and they would be overwhelmed. Why slab a $100 coin anyway I don't get it >>
Why not. They don't slab them for free, and if someone is willing to pay, they will take the cash.
Why change the oil on a $12,000 automobile, lets only change it on $100,000 cars. Some people are truely mystifying!! >>
I meant it the other way around...why would any collector have the desire to send their $100 coin in for slabbing?
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Thank you for your time and thoughtful response.
merse
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Appreciate yout candor, Mr. Willis.
Three posts from you is just a start I hope.
Thanks for communicating with us forumites!!!
I value the PCGS brand too, that's why I have tried to cross so many other TPG's to your company.
Best Regards,
Mike
<< <i>PCGS needs to face a few facts if they expect to survive the recession, the following are reasons I did not renew my Platinum Membership this year:
1; Shipping. It has always been an issue with me that if I send in 10 coins in one box I should be able to get them all back in one box regardless of what level they are being graded at. The Idea that you have to pay separate for a quarterly special to be shipped back is ludicrous. How about a check box that lets you wait and have it all sent back together and save a few bucks.
2; The Magazine. I use to receive a monthly magazine with a few interesting articles and the current trends values, this helped at shows to watch for bargains on something I felt would be worth the money to have graded. They stopped the magazine and offered nothing in its place, therefore lessening the value of my subscription. (No partial refund or grading coupons here, how about you?)
3; Turn around times. It's all over the place. Anyone that has sent stuff in knows the estimated times are worthless.
4; Lack of coordination, you can call one person at PCGS one day and get one answer, call again another day and get a completely different answer.
5; It's the customer stupid! If you are a customer you should have some reasonable expectations that there will be continuity. If you want first strike labels and that is your thing so be it; as long as you are a paying customer you should be able to expect that the rules on submissions will not be changed in the middle of your subscription.
6; Grading. Lets face it folks there are some items that get the grade they deserve, other things that do not. I have seen PR69 DCAMS that should not have been graded any higher than PR65 CAM and have seen MS 64's that should have been 66's. Like everything else there is no continuity from year to year.
7; Prices; $30 dollars to have a coin graded to work on your set that may only be worth $25 to begin with is just not right, common sense should apply to pricing.
It may be time that PCGS rethinks the way they do business if they plan to make it through the recession. If the customer is not happy he or she will not spend the money with them. And folks there are a growing number of people that are not happy with what has been going on for years.
That’s my rant,
Flame or agree, I prefer discussion about the matter and would hope the King of Coins would weigh in with his thoughts on these issues. >>
Excellent rant.
1. I agree. One box in and one box out. I have made this point numerous times in the past.
2. The magazine came and went, and I do not consider this important.
3. As long as they tell you how long the wait is, I do not mind so much. I do not care for all of these "black out days". Just tell me how many calendar days it will take, and email me an estimated date range when you receive the coins.
4. Yes, this is a problem. It gives the appearance that they are making it up as they go.
5. Agree with this, too.
6. I agree with your point, but subjectivity is not static.
7. I have no problem with the pricing. It does not pay to submit cheap coins.
Excellent rant. I do not agree with all points, but you present your arguments respectfully and reasonably.
<< <i>Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere.
I think that is a pretty arrogant position to take. >>
Depends on how you look at it.
Mr. Willis then followed that statement with, "I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining?"
I guess what he's saying, send your whinings direct to him via email or phone, not through this forum.
This is his forum, and he could easily have had Carol make it go away.
Complaining about the "hand that feeds you" is my moral equivalent here.
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
I agree to you statement to an extent, but contend that there are a few other successful business owners here that have successful companies of similar size (revenues) that may have valid opinions based upon direct experience, even if in a different field.
That being said, I believe that any business owner or manager should be open to reasonable input from their customers, and also believe that a company message board is a great place to receive and review it. I didn't read any really ad hominem-level attack in the OP, however, I don't know if I would have adressed the OP's concerns in such a direct, almost harsh, fashion.
It is absolutely true that there is a chance, however slim, that PCGS may not survive the recession. Heck, there's a chance that neither Ford, GM nor Chrysler will surive the current state of affairs. In all such matters, I certainly hope that they all DO survive. To do so will take fortitude, effort, and a willingness to do everything possible to keep their respective customers coming back.
I honestly think that, even with all of the shortcomings perceived by the OP, PCGS is an outstanding company with a solid base. The numismatic world would be much worse off for their loss.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
So in your opinion instead of giving you some constructive criticism on your products and services, you rather we take our business elsewhere because you do not want to hear it? From time to time, someone will come along and do the same thing you do, better, faster and more efficient and by the time you realize what is happening it will be too late... Keep that in mind before you start telling people that they are not allowed to offer their opinion simply because it is your house.
Wondercoin
<< <i>Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere.
I think that is a pretty arrogant position to take. >>
I guess someone might think that based only on the sentence you quoted. But within the context of Don's original passage, it was pretty clear (to me) that that was not what he was saying.
<< <i>Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere.
I think that is a pretty arrogant position to take. >>
I agree, but the sentence afterwards does make it better.
Cameron Kiefer
The point of "whining" is leverage. If one customer is dissatisfied and quietly takes his business elsewhere, the company will hardly notice. If one customer "whines" to a large audience, the company may see a larger risk and respond more seriously.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
<< <i>As one of our esteemed members once said (or close enough) - you don't accept an invitation to someone's home for Thanksgiving dinner and in the middle of dinner stand up and crap in the bowl of mashed potatoes rather than head to the bathroom. DW"s phone line is always open.
Wondercoin >>
Mitch,
I agree with your synopsis, that is why I have not commented in this thread until now.
But as far as error coins go, I will take Mr. Willis’ advice: “Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work?” so we will be taking our business over to NGC starting January 1st. I mean why should a pay PCGS $50 to have an error coin graded and authenticated when it can’t be used in any PCGS Registry set in the first place and NGC will grade and authenticate the same coin for tier price? This is a no brainer; $12.50 verses $50 when the coin can not be used in the Registry either way? Don’t get me wrong, I would prefer PCGS plastic, they stack neatly together. But when I can get four coins protected in plastic for the price of one, it is an easy decision.
The variety issue is a little different, $24 verses $7. With nearly 98% of our varieties already attributed by PCGS, we like the “uniformity” of having our collection assembled so we will probably pony up and pay the higher price for the variety designation but we will be more carefully on which coins we send in and probably not submit any of our lower graded coins.
JMHO,
Tim
Edited for spelling. Sorry.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Oh yeah! Complete with direct line!!!!! I love it when a company leader has the guts to stand in front of the troops and lead!!!
Don, you have my complete respect after that post!!!
this says it all............
***My direct line is 949-567-1154***
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
That and only that, can and will destroy the Coin business and any 3rd Party Grading Company.
If one can't but a coin in a TPG slab on Ebay or at a show and feel its a safe, its over with folks.
<< <i>They better find a solution to the Chinese BS.
That and only that, can and will destroy the Coin business and any 3rd Party Grading Company.
If one can't but a coin in a TPG slab on Ebay or at a show and feel its a safe, its over with folks. >>
Nobody's getting destroyed by that.
That's one of a number of reasons to submit your coins to CAC
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
<< <i>
<< <i>They better find a solution to the Chinese BS.
That and only that, can and will destroy the Coin business and any 3rd Party Grading Company.
If one can't but a coin in a TPG slab on Ebay or at a show and feel its a safe, its over with folks. >>
Nobody's getting destroyed by that.
That's one of a number of reasons to submit your coins to CAC >>
If the Chinese can make passable counterfeits of the coin and the slab, the sticker is a chip shot.
I give away money. I collect money.
I don’t love money . I do love the Lord God.
and approachability than our previous President did during the whole
of his tenure.
Bravo, Don! Bravo.
Glad to have you at the helm.
<< <i>Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Don >>
But it IS debatable.
PCGS only rules the roost in US coins.
ALL of the seven figure world coins are in NGC holders, and NGC has had 38 six figure coins sell at auction in the last six years, compared to PCGS's 5. NGC has had many Ancients sell for high six figures with one right under $1 million; and before someone steps in a says "but those are world coins!", look at PCGS's full court press at courting the Chinese market and world coins in general lately, they are fully aware that they need to place catchup to get this overseas submission money that is pouring into their chief competitor's coffers. The company motto should really be: "the standard for the US coin industry", instead of "rare coin industry" as the auction results show otherwise.
<< <i>5; It's the customer stupid! If you are a customer you should have some reasonable expectations that there will be continuity. If you want first strike labels and that is your thing so be it; as long as you are a paying customer you should be able to expect that the rules on submissions will not be changed in the middle of your subscription. >>
That would effectively mean that PCGS could never change any rules on submissions,
which is hardly a reasonable expectation. But yeah, I too find it annoying when services are
introduced (or promised) and then canceled. Explanation of cause for failed crossovers is
the latest example.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Your right Don, As of November it is now your house, I would hope that changes for the better are made. Would you have preferred I made these statements on a competitor’s forum or address them here and invite discussion as I did?
I did notice you chose not to address any of the stated issues by others or myself at this time, I would hope that at some point you would.
One view you might consider is that for every person that speaks up there may be hundreds that sit quietly with the same complaints, yet they either keep quiet for fear of being flamed or do not know of this forum or how to belong to it.
What about the final customer? The one that buys from dealers, such as yourself, and the others here who are adding too their collection. I know that each PCGS graded coin I receive is screened before I sell it, if it appears to be below par I will not pass it on to the buying public, I want my customers to be happy with the product I sell them. If one of my customers has a problem with a coin I will go out of my way to make sure they are satisfied. If that means I lose a few dollars to accomplish this then I accept that’s just part of doing business.
As far as making a rant I believe I have a right, while I may not be one to have millions of dollars to spend on coins as you have I take issue about the comment "I am not talking about $25 coins. Talk is cheap" I have had several thousands of dollars worth of coins graded by PCGS and paid for the service, as well as paid for the subscription. I have also bought and sold tens of thousands of dollars worth of PCGS graded coins over the past 7 years and always promoted PCGS in a positive light when doing so. Do I have some that have had problems that I had to dump at below market prices with full disclosure or just throw in the junk bin, you bet.
Would I have had more coins graded myself by PCGS if some of the problems I experienced had been addressed - YES - Will I take my business else ware - That depends on you. The comments in your post do not seem to be very inviting for me to return as a subscriber. Just how much money do I have to spend with PCGS before my concerns are valid enough for you to address them?
You have an excellent opportunity to do so right here right now so even the lurkers will know your position on these issues that have been raised in this forum.
I appreciate your chiming in; I just wish you had been constructive rather than demeaning in your reply.
Tim AKA Texast
Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
Don >>
I liked the entire post but the part I quoted above is what I like the most, right now, on this forum......
It's what I have been trying to say to people....have some couth.
Thank you for saying the same thing, Don.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Original poster was not demeaning, why should he not voice his concerns here? Would you rather he create a website for example "whypcgssucks.com"? or simply take his business and go elsewhere? Neither one of those scenarios are constructive or helpful to pcgs. In my opinion the original poster should be commended for raising his concerns in this forum!!!
<< <i>Hey, everyone should get a chance to rant. I know I do. But if I have a rant about my neighbor, I don't do it in his house.
There are so many misconceptions about PCGS. It totally amazes me. It is especially amusing when, as the old saying goes " Rumors of my demise have been greatly exaggerated." Anyone can get the facts from www.sec.gov. Please do everyone a favor and get the facts before you offer an opinion.
PCGS is not perfect but somehow has been fairly successful for the past 20 years - never an unprofitable quarter - always cash flow positive. I don't know how you want to measure performance but that's not too bad in my book. That's what happens when you have a great concept and execute it better than all the inevitable copycats. Another thing that separates PCGS from the others is that it's the only public TPG firm and as such everything we do has great transparency.
I joined the company not quite two months ago recognizing some of the problems that are mentioned here and elsewhere. As a dealer for the previous 6 1/2 years I was already very familiar with TPG services and many issues which most of the folks here are not aware of. There is another old saying (I'm full of old sayings) "I can't cure all the sins of the past in a single day". Of course we are not perfect. We have recently initiated reorganizations of several departments to make us more focused and better operaters. This include eliminating several positions. I am here to make changes for the better, and will.
Anyone who doesn't feel they are getting a good value with PCGS services should take their business elsewhere. Isn't that how things work? I am not encouraging that to happen, and we certainly try to provide the best service possible because we want your business, but what's the point in whining? That's like the guy that complains about the food being lousy - and then complains there's not enough! Frankly, as a collector for many years, then as a dealer for the past 6 1/2, the marketplace taught me that, for the vast majority, coins in PCGS holders were worth far more than in any other holder. I am not talking about $25 coins. Talk is cheap, but I was buying several millions dollars worth of coins each year - with my own money. If you don't agree then do some homework and check auction prices realized, dealer price listings, whatever you want. It's not debatable.
Anyone with a legitimate issue or suggestion can always contact me. My direct line is 949-567-1154.
Don >>
Don,
Thanks for taking the time to respond (even if it was a little heavy-handed in my opinion). Perhaps you would consider reinvigorating the Q&A Forum, by agreeing to answer questions there once a month?
Thanks,
P.S. Once your company started pasting advertisements all over the place, this site went from being "your house" to a profit center.
to the home page of the SEC?
<< <i>what did the OP say that would require a trip
to the home page of the SEC? >>
Nothing, the comment was probably in relation to an earlier thread about the decline in the CLCT stock price and their financial well being.
<< <i>I have an issue with people trying to censor those displeased with the service they have been receiving. We are in America people!!! Freedom of speech reigns supreme. >>
I have an issue with people acting as if the First Amendment guarantees you the right to trash someone in their own private property.
<< <i>He was pointing to where the OP could get detailed reporting on CLCT because they are a publicly traded company. PCGS is more transparent than other TPG's. >>
Oh I thought it was because of the "if they expect to survive the recession part".
<< <i>
<< <i>I have an issue with people trying to censor those displeased with the service they have been receiving. We are in America people!!! Freedom of speech reigns supreme. >>
I have an issue with people acting as if the First Amendment guarantees you the right to trash someone in their own private property. >>
I wouldn't consider the OP as trashing at all. Aint nothin there that aint bin sed in worser ways a zillion times before.
<< <i>I wouldn't consider the OP as trashing at all. Aint nothin there that aint bin sed in worser ways a zillion times before. >>
Fair enough, and I agree -- but the point remains that there is no right to "freedom of speech" on someone else's private property.
<< <i>
<< <i>I wouldn't consider the OP as trashing at all. Aint nothin there that aint bin sed in worser ways a zillion times before. >>
Fair enough, and I agree -- but the point remains that there is no right to "freedom of speech" on someone else's private property. >>
That is true.