Anybody else just about had it with the US Mint?
7summits
Posts: 316 ✭✭
Web site "My Account" doesn't work (even though they posted Friday that it was finally restored) - order for Bison nickel roll sets 8 weeks overdue - customer service service is a joke (absolutely no help whatsoever). What's next? 
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some can get in others are locked out? Also recieving email confirmations on orders and shippments, never got those before?
Did contact my internet provider and talked to a technician. He walked me through the steps needed to delete "old cookies", etc. but nothing helped. Still can't get to the "Buy Online" page!
Signed,
Totally Frustrated
P.S. For those that haven't seen the announcement on the US Mint's website:
<< <i>The United States Mint online catalog is fully operational and all user functions, such as membership login and obtaining order status, have been restored. Unfortunately, some customers are still experiencing difficulty when accessing the online store. We have found that when site difficulties occur, they can usually be resolved by the user. The most common site difficulty is a blank page or cookie error. The United States Mint has posted step-by-step instructions to delete the "old cookies" on its website under Help/FAQs. Once the cookies have been deleted and the customer re-enters www.usmint.gov (remember to also re-bookmark) the blank page error will be resolved and ordering functions will be restored.
For additional help, click here : or call 1-(800)-USA-MINT (872-6468). Please inform your customer service representative that you are experiencing site difficulties and need additional assistance.
The United States Mint would like to apologize to all of our valued customers for any inconvenience experienced during the website upgrading process. >>
8 units backordered. Expected to ship on 04/15/2005.
Well its 04/24/05 Still not shipped.
sometimes things are put up on their site that aren't true.
******
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Bridget
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(My beautiful children!!)
I just tried the steps that you said worked for you and same old error message: "As part of our ongoing effort to provide high-quality customer service, the United States Mint is enhancing our web site to provide additional functionalities on customer registration/login. If you currently cannot access your account please DO NOT register a second time. If you would like to place an order, please place an order online without logging in or call our Customer Service at 1-800-USA-MINT (872-6468). We apologize for the inconvenience."
It really is frustrating to not be able to order online using "My Account"
Have not purchased anything this year so far.....
Remember, it is government run.
Oh Oh, now I will be monitored by the Feds.
I wanted to order some of the Chief Justice Marshall commems the other day.
Accessed the website pretty quick, added them to my cart without issue, upon checkout was given a non-descript error
for not one but two different credit cards. In disgust I closed the session and decided to just forget about it.
Money lost for the Mint.
I wonder if the website problems are going to create some rarities for 2005...
I have a comcast high speed cable connection (which I have my own issues with - it's great when it works..) and access to the mint's website is consistently fast and efficient.
every treasure on Earth
to be young at heart?
And as rich as you are,
it's much better by far,
to be young at heart!
"The silver is mine and the gold is mine,' declares the LORD GOD Almighty."
<< <i>I can't speak to their service, but I've had it with their $hitty designs. They haven't produced a beautiful coin since 1947. >>
How was their website operating in 1947?
<< <i>How was their website operating in 1947? >>
Probably as reliably as it is now!
The Four Cats!
Four men were bragging about how smart their cats were.
The first man was an Engineer, the second man was an Accountant, the third man was a Chemist,,,,,,and the fourth man was a Government Employee.
To show off, the Engineer called his cat, "T-square, do your stuff."
T-square pranced over to the desk, took out some paper and pen and promptly drew a circle, a square, and a triangle. Everyone agreed that was pretty smart.
But the Accountant said his cat could do better.
He called his cat and said, "Spreadsheet, do your stuff." Spreadsheet went out to the kitchen and returned with a dozen cookies. He divided them into
4 equal piles of 3 cookies.............Everyone agreed that was good.
But the Chemist said his cat could do better. He called his cat and said,,,,,,,,,,,,,,,,,"Measure, do your stuff." Measure got up, walked to the fridge, took out a quart of milk,, got a 10 ounce glass from the cupboard and poured exactly 8 ounces without spilling a drop into the glass.
Everyone agreed that was pretty good.
Then the three men turned to the Government Employee and said, "What can your cat do?"
The Government Employee called his cat and said,,,,, "CoffeeBreak,,,,do your stuff."
CoffeeBreak jumped to his feet,,,,,,,,,,, ate the cookies,,,,,,,,,,,,,,,,,,, drank the milk,,,,,,,,, sh*t on the paper,,,,,,,,,,,,,,,,,,,,,,,,,,,, screwed the other three cats,,,,,,,,,,,,,,,,,,,,,,,,, claimed he injured his back while doing so,,,,,,,,,,,,,,, filed a grievance report for unsafe working conditions,,, put in for Workers Compensation...............
and went home from the mint for the rest of the day on sick leave....