Question on returning coins to the mint for replacement

Comments

• beartracks42 Posts: 2,834 ✭

  March 28, 2005 1:27PM

  Not all of the time. sometimes they generate a new order and you have to look to find it. Sometimes they do not pay attention and give you a credit on your CC.

  Gary
  

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• Mercury Posts: 1,052 ✭✭✭✭

  March 28, 2005 3:01PM

  The only time I have returned a silver proof set to the mint for replacement (because of a huge finger print of Kennendy's face) it took almost 9 months and if I would not have pestered the mint with phone calls and emails I'm not sure I would have gotten a replacement.
  

  Collecting Peace Dollars and Modern Crap.
  

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• 19Lyds Posts: 26,492 ✭✭✭✭

  March 28, 2005 3:48PM

  Get ready for some possible confusion!
  
  When I returned my 2003 sets, I asked for replacements on the return form. My CC was credited for the purchase price which caused me some concern. A couple of weeks later, I receive three new sets but no charges appeared on my CC!
  
  I had to call them to get it straightened out!
  
  Who knows, maybe you'll have better luck!

  I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.
  
  
  
  The name is LEE!

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• fiddler Posts: 27

  March 30, 2005 12:26PM

  I sent two proof sets back to the mint about a week ago for replacement. Today I got an e-mail from them saying they had credited my account for the two sets. I didn't want a credit, I wanted a replacement so I called them. The phone was answered promptly, and I spoke with a courteous woman who took my information and checked for me. I was not on hold for very long when she came back.
  
  She said the process was I would be credited for the return, then charged separately for the replacement sets, and that the sets had been sent out today. The e-mail didn't explain any of that, it looked like I had just been credited for the return, so the communication wasn't very good. But it only took a week from the day I sent it regular post to response from the mint so I thought that was pretty good. We'll see how long it takes to get the two replacement sets but after my conversation with them I expect them to arrive soon.
  
  One odd thing, I paid the USPS for a delivery confirmation and that has never arrived. Perhaps it is in the mail, but I heard from the mint before getting the delivery confirmed.
  

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