Question on returning coins to the mint for replacement

CardsFan

When you send something back to the mint for replacement (in my case a a proof set) do they notify you that they have recieved it and sent a replacement?

beartracks42

Not all of the time. sometimes they generate a new order and you have to look to find it. Sometimes they do not pay attention and give you a credit on your CC.

Mercury

The only time I have returned a silver proof set to the mint for replacement (because of a huge finger print of Kennendy's face) it took almost 9 months and if I would not have pestered the mint with phone calls and emails I'm not sure I would have gotten a replacement.

19Lyds

Get ready for some possible confusion!

When I returned my 2003 sets, I asked for replacements on the return form. My CC was credited for the purchase price which caused me some concern. A couple of weeks later, I receive three new sets but no charges appeared on my CC!

I had to call them to get it straightened out!

Who knows, maybe you'll have better luck!

fiddler

I sent two proof sets back to the mint about a week ago for replacement. Today I got an e-mail from them saying they had credited my account for the two sets. I didn't want a credit, I wanted a replacement so I called them. The phone was answered promptly, and I spoke with a courteous woman who took my information and checked for me. I was not on hold for very long when she came back.

She said the process was I would be credited for the return, then charged separately for the replacement sets, and that the sets had been sent out today. The e-mail didn't explain any of that, it looked like I had just been credited for the return, so the communication wasn't very good. But it only took a week from the day I sent it regular post to response from the mint so I thought that was pretty good. We'll see how long it takes to get the two replacement sets but after my conversation with them I expect them to arrive soon.

One odd thing, I paid the USPS for a delivery confirmation and that has never arrived. Perhaps it is in the mail, but I heard from the mint before getting the delivery confirmed.