PCGS economy grading time

homerunhall · November 10, 2003 8:21AM

The PCGS econmy turn-around time is now down to 50 days and will probably move lower soon. The additional graders and processing staff we've added has done the trick, even in the facing of submissions that are still rising.

Thanks to all of you for your patience. It is still our goal to have economy turn-around time be 30 days or less.

David Hall

LucyBop · November 10, 2003 8:23AM

Crazy HepDaddy! Crazy!

Placid · November 10, 2003 8:23AM

Great! Too bad my economy is on day 71. 3043014-06790

dollardude · November 10, 2003 8:24AM

Outstanding job, thank you! I just got my economy level service coins back in about six calendar weeks!

Also, thank you for answering my question on the Q&A board!

ksteelheader · November 10, 2003 8:24AM

Thats good news to hear David! Thanks for the heads up....Ken

RGL · November 10, 2003 8:29AM

David:

On behalf of my shipment in waiting, thanks for the good news. My last economy, posted last week, took 52 calendar days, so we are moving in the right direction ...

Edited to correct number of days ... geesh, use a calculator, will ya?

Russ · November 10, 2003 8:33AM

My last was 47 calendar days. I thought I just got lucky.

Russ, NCNE

fivecents · November 10, 2003 8:53AM

Good deal!! I will start submitting again.

My slabable raw coins have been building up.

melikecoins · November 10, 2003 8:58AM

Good I just sent in an order for 18 coins.
Hope to see them by christmas.

Glen

billboat · November 10, 2003 8:58AM

Homerunhall--If your submissions are rising, add more graders--I, for one, will not send coins to you with the expectation that it will take almost three months to have them returned. Fifty days or less is hardly anything to brag about. At some point people will get tired of PCGS and its inability to meet its' contractual obligations. NGC and ANACS don't seem to be having a problem.

LucyBop · November 10, 2003 9:07AM

<< <i> Fifty days or less is hardly anything to brag about. >>

where does this come from? Who said he's bragging... He simply came on and said things are improving, which makes those that do submitt happy... Cause its news in the right direction. But bragging?

Some folks just are never satisfied with any good news...

ksteelheader · November 10, 2003 9:11AM

NGC and ANACS don't seem to be having a problem. ...Maybe not, but the coins DO NOT command the good prices of PCGS certified coins. Just plain fact!!!!!...........Ken

itsnotjustme · November 10, 2003 9:27AM

My last economy arrived 15 Sep, and grades posted 4 Nov. so right near 50 days. Good work in this area!

Now how about those moderns? My modern also arrived 15 Sep, with an estimate of 30 days quicker than economy, and it is still not done. 9012511.

Deadhorse · November 10, 2003 9:35AM

Hmm, well I'm at 92 days and waiting. I've had two batches sent and received from across the street in 32 and 30 calendar days since then. Yes, economy class.

foodude · November 10, 2003 10:07AM

David,

Thanks for the update. I now have hopes that my economy submission from last week will be in time for the FUN show.

30 days or less... Hmmm ... that would be really cool.

Greg

FC57Coins · November 10, 2003 10:10AM

Thanks David - maybe I WILL see my coins back before Christmas!

Russ · November 10, 2003 10:13AM

<< <i>30 days or less... Hmmm ... that would be really cool. >>

Not as cool as all the economy submissions I had last year that were turning at about three weeks. Ah, the good old days.

Russ, NCNE

fcloud · November 10, 2003 10:13AM

Thanks, David, it is time to send in another batch!

BigE · November 10, 2003 12:32PM

Thanks for the good news David

---------BigE

jacktheknife · November 10, 2003 12:36PM

That's awesome customer service to let us know you are addressing the problem and how you are coming along.

razorface1027 · November 10, 2003 12:39PM

D.H.; If I say it sounds great, would you care to put a MS-70 on my next submission? I'll put a tiny mark in the corner of the slab that I expect you to crossover...OK?....

foodude · November 10, 2003 4:49PM

Not as cool as all the economy submissions I had last year that were turning at about three weeks. Ah, the good old days.

But if they come back too soon, it doesn't give us enough time to forget exactly what the coins we submitted look like.

ElectricEye · November 10, 2003 5:03PM

<< <i>NGC and ANACS don't seem to be having a problem. >>

At least not that problem...

Placid · November 10, 2003 10:53PM

ttt

itsnotjustme · November 11, 2003 7:46AM

ttt

Manorcourtman · November 11, 2003 8:02AM

Good job!! Thanks

Dabigkahuna · November 11, 2003 11:47AM

YAHOO!!!!!!!!!!!!!!!!!

Way to go!

Larry
Dabigkahuna

uofa1285 · November 11, 2003 11:49AM

Unfortunately, the continued submission time delays are examples of what Harvard Grad School terms the "McDonald's Syndrome" - displeasing an individual or even large numbers of customers will have no effect overall sales since they are part of an oligopoly. Simply stated, customer service does not have to be a top priority for PCGS, as they will get all the biz they need regardless. Sad but true.

Doug

dollardude · November 11, 2003 11:55AM

<<Unfortunately, the continued submission time delays are examples of what Harvard Grad School terms the "McDonald's Syndrome" - displeasing an individual or even large numbers of customers will have no effect overall sales since they are part of an oligopoly. Simply stated, customer service does not have to be a top priority for PCGS, as they will get all the biz they need regardless. Sad but true.>>

I totally disagree. I think PCGS' effort to improve turnaround time is a sound business decision. People can easily switch to NGC, which currently has a lower turnaround time (and a very slightly lower cost in some cases). Furthermore, new companies such as NNC are beginning to emerge that boast lower cost and faster turnaround time. Of course, NNC does not have the quality of grading of PCGS or NGC, but it does show that people are looking for other alternatives.

Edited to Add: I just checked NGC's web site. Their economy service is only $15, compared to $16 for PCGS. AND, NGC's economy turnaround time is estimated at only 21 days! PCGS had to improve turnaround time!

DCAMFranklin · November 11, 2003 11:57AM

Doug-
I definitely acknowledge your point. Yet, there are plenty of dealers that are sending MUCH more of their material "across the street" where we can turn our inventory much faster. Some of the neophytes want to hide behind the idea that the coin brings more money in a PCGS holder. What they don't understand is we can sell 3 groups of coins in the same time we can sell one group of PCGS coins. When you can turn the money over 3 times as fast, price per coin doesn't mean crap. It makes the decision pretty simple.

Placid · November 11, 2003 12:09PM

The PCGS economy turn-around time is now down to 50 days.
I still don't understand how that can be true when people are waiting on economys on day 70+.
Maybe it was for modern economy's only?

skate4357 · November 11, 2003 12:17PM

Thanks David, Just one more question. What is or your time frame on Bulk orders.
Thanks for the update on the econ times. I for one do understand.

PCGS economy grading time

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