Addressing the Updates!

Many thanks social

I don't like anything about it. Sorry for the negative post. Please create an option to "view in legacy version". Otherwise, as much as I like to read, learn and occasionally post, I won't be here often.

Respectfully,

Big Frankie

files don't attach

the gear icon doesn't work.
true.
whatever that circle with 3 dots inside doesn't work either

Thank you, Isa! The notifications drop-down doesn't work well. Many of the notifications that someone posted somewhere simply look like this:

what happened to all the links to other Collectors, Inc properties?

it had pcgs, psa, coinflation, more

it was easy to select PCGS then Verify. now? i guess i'll be opening another tab and leave it on cert lookup?

Sorry, 3 new threads

the avatar is too small

I choose The Penny Lady because hers is text. If you can't read it, then it's too small

PCGS is barely readable

"Closed" still needs to be in red

@ProofCollection said:
said:

Hi collectors,

Thank you for sharing your candid feedback following our recent forum update. We understand these changes disrupted your daily experience, and we truly appreciate your patience as we work to get everything running smoothly again.

We have compiled your reports and escalated them to the Vanilla Support Team. Here is what I told them so far:
**Critical Fixes **

• Report/Flag Button: Functionality is currently disabled.
• Gear Menu: Button is unresponsive.
• Post Editing: Members are currently unable to edit posts after publishing.
• Header Navigation: Key top links (PCGS, PSA, Collectors Corner) are missing.

Usability & Layout Enhancements

• Mark as Read: Feature is missing from the interface.
• Sort & Filter: Sorting and filtering controls are non-functional.
• Signature Formatting: Oversized signature text is impacting overall page readability.
• Section Spacing: Forum group headers are positioned too close to divider lines.
• Category List Layout: Text needs left-justification, inline post counts, and improved margin spacing.
• I'm also just now finding out that creating a post is difficult because you are unable to scroll up or down in your own text box, lol.

Let us know in this thread if you have any other concerns, suggestions or flags. I'll pass this link along.

Why wasn't there any QA prior to deployment?

Thank you for helping us make the Collectors Forum the best it can be.

How about, just make it work like it used to?

How about banning those users whose constant bickering brings down the mood, enjoyment and information exchange of the entire site?

max width across the entire page has lots of whitespace to the right and left, but not enough room in the middle to fit an entire thread title?

Looking at the list of threads, it is no longer as easy to distinguish between read and non read threads. They are just a different shade of grey now. The previous version seemed to work well with just a glance. Now I have to really look at them.

@jonathanb said:
I am a professional software engineer. I have developed and delivered commercial software as as my day job for a very long time. A lot longer than I've been a member here, and I've been a member here for a long time. In short, "I have some experience with this subject".

There are several reasons that a bug might affect users:

• The company didn't know about that bug
• The company didn't care about inflicting that bug on users
• The company didn't understand that users would object to the new behavior

I can't think of any other reasons. Can you?

Those aren't necessarily as bad as they sound. I can't count how many times I shipped software and then found a bug only after people started complaining about it. Or how many times a bug was more serious than I realized. People make mistakes. Bugs happen.

FWIW, we've experienced bugs here before. There have been other updates to this board in the past. Some of those updates also had bugs. I considered the bugs in earlier updates as "normal". Or at least normal-ish. I didn't love seeing the bugs, but I didn't post about them either. Credit to the company that they fixed those bugs and we didn't have to keep dwelling on them.

The difference this time is the scope. The first post in this thread lists 10 bullets, all for major problems in major features. Other issues have been mentioned in later posts. I could add even more.

The difference between what you describe and what we experienced is no QA. No testing. That indicates unstructured and improperly managed software development.

This is far beyond "people make mistakes". Problems at this scale are a sign of a company in trouble. PCGS is obviously not a software company. My guess is that they think these bugs are normal. They might not realize how not-normal these bugs really are.

You say PCGS is not a SW company but I would argue that they are. Dominoes is more of an IT company than they are about pizza, and the same applies to PCGS. Yes the product is grading services, but software drives every facet of the operation and the value that they bring from the submission platform to the price guides and pop reports to the registry sets. All software and data.

Why, why, why?

@derryb said:
wouldn't the simplist fix be to return to what worked? If it ain't broke don't fix it.

+1

I clicked on BEST OF and only two columns were used, 60% of my screen was just blast white empty. Perhaps it looks better on a phone, but I usually visit the forum on my home computer and it doesn't translate too well. So much white on the new update, an award seems to be in order:

I don't see a way to access our comments if I want to go back to a specific post. Also I don't see a link back to the home page from this forum page.

@BAJJERFAN said:
I don't see a way to access our comments if I want to go back to a specific post. Also I don't see a link back to the home page from this forum page.

Sorry cannot edit my previous comment, but it does show you all previous comments that you can click on to go back and view thread/post/comments

If this upgrade had a negative impact on revenue, you would have imminently gone back to the old software until the new software was functional. Give the users of this site the same respect as revenue generating users. Bring back the old software and announce a rollout schedule of the new software when it is functional.

@CoinPhysicist said:
Curious as to what exactly was wrong with what we had before? Why did it need to be fixed? I don’t like this new forum package at all.

Most likely it was end of support for the version they had been using forcing an upgrade and they weren't sufficiently prepared to migrate. Vanilla may have also changed feature sets available at different levels, although I'd find it hard to believe that PCGS wouldn't use the most full-featured enterprise-level software here. There could also be new differences between internally served and cloud-served versions of the forum software.

@vintagebanks said:

@BAJJERFAN said:
I don't see a way to access our comments if I want to go back to a specific post. Also I don't see a link back to the home page from this forum page.

If you click on your name/icon, then click on it again in the pop up box it will take you to your account with all past activity including posts. It took me awhile to figure this out.

ok ty for that