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Hairline cracks on newer pcgs holders
AZDAVY
Posts: 177 ✭✭✭✭
In the last 6 months I have received coins from various auction houses that have these cracks on the holder. Only new pcgs holders. Anyone else having this problem?
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I'd think a quick call to PCGS customer service should resolve the issue Lickety split.
They might re slab it for ya?
Yes when the palladium eagles came out in 2017 and 2018, the PCGS slabs were cracking just like that due to the diameter/thickness of the coin. PCGS was allowing coins to go back in as a mechanical error to get reholdered for free.
I have only had 3 in the last 6 months. One auction house had it reslabed, the other 2 were just returned for credit. What I am wondering is have anyone else have this problem if so I hope pcgs has taken steps to fix this issue.
Yes, unfortunately, it has been / was an issue going back maybe 5/6 years, where some have multiple hairline cracks, usually in a similar fashion to the 12 o'clock area in your images. I don't know if it has been resolved yet as I still see it occasionally, but haven't kept track of the Cert #'s to see if it affects the most current
“We are only their care-takers,” he posed, “if we take good care of them, then centuries from now they may still be here … ”
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This is an extremely common problem that PCGS is very aware of. Doesn't matter if the coins are stored untouched, many of the new PCGS slabs crack over time. Different coin sizes and weights, doesn't matter.
This is unfortunate for the auction houses, because they try their best to provide the best product to the customer, while PCGS chooses to keep their same faulty material.
If PCGS insiders have any thoughts or information to this common issue, I would be thrilled to know.
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The problem with re holdering coins is forgotten in the fact that it costs serious money to ship back and forth.
Customers have come in with a cracked holder and expect to get this re holdered for $10 I have to say " How do I get it there, and back"
This has been going on for a year now....20% of my pc has these fractures, and none are coins I want to ship. I'm sure they've repeatedly heard complaints, but when you buy 4 coins from an auction house and 2-3 are cracked within months of encapsulation there's obviously a serious issue. Whatever change that was made to make the plastic more brittle and less malleable, should be reversed IMMEDIATELY. In a few years, it will be more like 1/3 Pcgs coins has a cracked holder, andit will just snowball until they acknowledge a change must be made.
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Did they change the material or the process? I forget. Was this when they went to the more optically transparent material or was that earlier?
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I have not had any PCGS holders with those cracks, that I can recall, but I do have at least one ANACS slab that has similar cracking.
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Do you want quality or do you want cheap.
Cause, you can't have both.
There is no such thing as a quick call to customer service.
However, with this type of issue I would keep trying. I also think PCGS should pick up the tab for shipping.
Not sure of their process for this. It has not happened to me yet.
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Wondered about this. One of my gold Buffaloes developed a large crack inside the holder a few years ago……and it’s always been in a case……..Just didn’t want to spend the money to get it reholdered. Would be nice if they could do it at the upcoming Orlando show…..
Faberge eggs are fragile.
All comments reflect the opinion of the author, even when irrefutably accurate.
Don't equate fragile as cheap.
For example, my ego is fragile, yet I am not cheap.
I’m an optimist. At least the holder and not the coin has hairlines.
Given the cost of having coins graded at PCGS, I don't think anyone has opted for cheap.
Collector, occasional seller
Just an FYI. More reports of cracks in newer holders.
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When did any of us say we wanted anything other than what was advertised? I don’t think I checked off the “cheap” checkbox with any of these orders….and since they all were processed and completed at different speeds (all walkthrough tier but different services- regrade, recon, cross), they all came back separately with priority overnight shipping. I had requested priority overnight, but because two of the orders were consolidated in one box on the way there.
Total of 11 coins, 5 of which could have been submitted on express but I had opted to use walkthrough since I wanted them back as fast as possible…. Which turned out to be just shy of a month.
Cherry on top, the valuable of the three shipments they ship out on a Friday, so while I have the pleasure of PAYING for overnight service, It’s a waste, and very unprofessional of PCGS so send an overnight package on Friday, of which the industry standard is to never do that as the big insurers consider it an exclusion.
All in all, about $1700 in grading fees and about $500 in shipping, for a total of $2200 for 11 coins to be graded. But by golly, I imagine someone was able to find a manufacturer who would make the slab shells for 50c cheaper, so who am I to expect a holder that doesn’t arrive like a shattered windshield… when I only paid $200 a coin. If only there was a way that cost could be baked into the rest of the grading, handling, and packing fees, so they wouldn’t have to deal with us cheapskates complaining because our inventory is unsalable….
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@PeakRarities You appear pretty angry by all of this.
Perhaps once you take a deep breath and settle down a conversation may then continue.
I'd love to read strategy other than emotion.
@RedRocket not emotion, just dollars and cents (but not sense). Sure, it’s one thing to be frustrated when you’re a hobbyist but when you’re trying to run a business and pay the bills, I think it’s justified to be upset or even angry at a company that perpetually sets you back and prevents you from doing so. I don’t claim to speak for everyone, so for those that want to let it roll off their back that’s fine by me. I’ll be the squeaky wheel and perhaps someone or something can make a change that benefits us all.
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Logical and does make sense.
Good luck with your quest.