PCGS Phone Support None Available

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Goldnuggets
Goldnuggets Posts: 8 ✭✭
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Been on Phone Hold lately a couple of time .My Subscription is not being mailed. My last issue was Number (1 ) My- June 2025 and my current member ship expire's December 08,2026 for PCGS Insider. Use to be able to call by Landline and someone was always available for Help immediatley

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  • pcgs_social
    pcgs_social Posts: 151 admin
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    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Isa (she/her)
    PCGS Marketing

  • jt88
    jt88 Posts: 3,565 ✭✭✭✭✭
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    Yes. Calling PCGS has become very difficult recently, if not impossible, but using the support form seems to work.

  • DesertCoin
    DesertCoin Posts: 481 ✭✭✭
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    @pcgs_social said:
    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Then hire taller staff! We the customers are seriously having issues reaching y'all!

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  • pcgs_social
    pcgs_social Posts: 151 admin
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    @DesertCoin said:

    @pcgs_social said:
    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Then hire taller staff! We the customers are seriously having issues reaching y'all!

    https://collectorsuniverse.wd1.myworkdayjobs.com/en-US/collectors/details/Customer-Care-Representative--PCGS_JR103216

    Isa (she/her)
    PCGS Marketing

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