PCGS Phone Support None Available

Options
Goldnuggets
Goldnuggets Posts: 8 ✭✭
in Random

Been on Phone Hold lately a couple of time .My Subscription is not being mailed. My last issue was Number (1 ) My- June 2025 and my current member ship expire's December 08,2026 for PCGS Insider. Use to be able to call by Landline and someone was always available for Help immediatley

Comments

  • pcgs_social
    pcgs_social Posts: 151 admin
    Options

    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Isa (she/her)
    PCGS Marketing

  • jt88
    jt88 Posts: 3,564 ✭✭✭✭✭
    Options

    Yes. Calling PCGS has become very difficult recently, if not impossible, but using the support form seems to work.

  • DesertCoin
    DesertCoin Posts: 481 ✭✭✭
    Options

    @pcgs_social said:
    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Then hire taller staff! We the customers are seriously having issues reaching y'all!

    “Land of the free because of the brave”
    “Saved by grace alone, through faith alone, in Christ alone”
    In Deo solo confidimus
    ΙΧΘΥΣ
    ΙϹ ΧϹ ΝΙΚΑ (ΙΗΣΟΥΣ ΧΡΙΣΤΟΣ ΝΙΚΑ)


    Member since 2026
    Successful BST transactions with: Ted 1, JWP, bigjpst, Vetter, nickelsciolist, ajaan, USMarine6, ad4400, grote15, coinbuf, Gothat3rs, No Headlights, PROMETHIUS88, Harlequin, Coin Finder, Coins3675, CKcollectibles2
  • pcgs_social
    pcgs_social Posts: 151 admin
    Options

    @DesertCoin said:

    @pcgs_social said:
    Hi Goldnuggets, we're sorry to hear that you've been having a hard time reaching us. We've been experiencing longer wait times for calls due to a shortage of staff. For faster assistance in the future, please consider submitting a support form at https://l.pcgs.com/support-forum -- you'll usually get a reply within 48 hours. I sent you a message regarding this, however, and look forward to hearing from you soon!

    Then hire taller staff! We the customers are seriously having issues reaching y'all!

    https://collectorsuniverse.wd1.myworkdayjobs.com/en-US/collectors/details/Customer-Care-Representative--PCGS_JR103216

    Isa (she/her)
    PCGS Marketing

Categories