anyone else having trouble accessing their "Activity" page on the registry?

TheMayor · December 24, 2024 7:15AM

I am trying to upload obverse and reverse dated photos for a coin that another registry participant has not removed from their registry. In the past, I have navigated to the "Activity" page which shows my outstanding requests and has an area to upload images. For the last week or so, the link to the activity page leads to an "Oops! Errors Happen" page for me. I have also tried on a different browser. Is anyone else having this problem?

As an aside, does anyone know of another way to upload the photos?

oldsmagnet · December 24, 2024 4:28PM

The Activity page loaded fine for me just now (NOT one of those "it must be you" type of responses, the Oops error has to be one of their busiest pages...) -- I haven't been able to "report a cert that matches this composite" for weeks now, a problem they've admitted they're aware of. Emilio has said to email them the cert information, and so far I've had probably 50% success - seems if they read the email, it'll get handled - problem is, getting them to actually read the email. Had one clear in two days, another one has been a couple weeks now with no updates or acknowledgements. But, in a direct answer to your question, I'd say email would be the best bet, beyond brute-force repeat attempts. You might look through your email to see if they sent a confirmation for your removal request, and reply to that directly, with pictures. And, if you're not already aware, check to see if it's a newer NFC holder (should have a wi-fi style symbol on the back) -- if so, use the PCGS app to scan and add it -- the NFC tag bypasses ALL of that garbage --- and I can confirm as of the last locked-up coin I got a few days ago, IT WORKS! (One of the very few things that app is actually successful at...)

TheMayor · December 24, 2024 5:50PM

@oldsmagnet Thanks, I appreciate the reply.

oldsmagnet · December 24, 2024 6:20PM

Additionally, you can try going directly to the requests page, no idea if it'll give different results or not
www.pcgs.com/SetRegistry/mysetregistry/activity/sentremovalrequests

TheMayor · December 24, 2024 6:45PM

@oldsmagnet said:
Additionally, you can try going directly to the requests page, no idea if it'll give different results or not
www.pcgs.com/SetRegistry/mysetregistry/activity/sentremovalrequests

Thanks, that was a great idea. Unfortunately I received a 403 error, which from my google search indicates some sort of permissioning issue. Looks like I will have to contact customer support after the holidays.

oldsmagnet · December 24, 2024 8:05PM

Make sure you're signed in on PCGS before putting the address in? (I'm grasping at straws now, but yeah...)

WAYNEAS · December 30, 2024 10:33AM

Same game here for me today.
Tried to enter a coin that I received today from GC but it was still in someone elses registry set so I sent in a cert removal request which went fine.
I then tried to access my activity page so I could add the required pictures but got the dreaded oops errors happen page.
I have no issues accessing any other pages or my sets.
Did anybody find a cure for this problem?
If so, please let me know.
Wayne

Goldminers · December 30, 2024 10:44AM

Still can't report a certificate to add coins that should be in the set. Two weeks and nothing. I even also used their form and provided details, and nothing. I can't see any way how to do this on the phone app either. Honestly PCGS support and IT is hopeless.

TheMayor · December 30, 2024 3:38PM

@WAYNEAS said:
Same game here for me today.
Tried to enter a coin that I received today from GC but it was still in someone elses registry set so I sent in a cert removal request which went fine.
I then tried to access my activity page so I could add the required pictures but got the dreaded oops errors happen page.
I have no issues accessing any other pages or my sets.
Did anybody find a cure for this problem?
If so, please let me know.
Wayne

That describes my issue exactly. No resolution for me yet. I emailed setregistry@collectors.com but probably not the best time of year to be hoping for a speedy response.

oldsmagnet · December 30, 2024 5:24PM

That describes my issue exactly. No resolution for me yet. I emailed setregistry@collectors.com but probably not the best time of year to be hoping for a speedy response.

I assume you mean because it's falling on those critical days between Jan 1 and Dec 31... As far as the Registry is concerned, their busy season SHOULD be July 1st to maybe mid-August while they get the awards straightened out, with the rest of the year being expansion and maintenance. Maybe they've given staff some extra days off for Christmas break, I suppose, but you'd think they'd make an announcement saying "Hey, we're sending both our people home for a few weeks so nobody will be available -- we promise you won't notice a difference"

In a broken series of emails dating back to Dec 10? (I think?) Emilio responded that they were aware of the "Oops" errors, and that for the time being, I should send my requests directly to him -- and since then, it's just been crickets.

WAYNEAS · December 31, 2024 6:36AM

I tried to call yesterday but could not get thru.
I also sent Emilio an email but have not received a reply as of yet.
Maybe on Monday next (1/6/25), I can get thru on the phone.
If I do, I will post what the response was.
Happy New Year to all.
Wayne

BarrowTH · January 6, 2025 10:29AM

I originally roported these issues - the Activity page not being accessible with the infamous OOPS page as well as the inability to report a cert not being accepted in the appropriate slot back on 10 or 11 December. I have reported it several times since then. I have written an extensive, critical letter to PCGS and sent it several ways. As with all of you, no responses since Emilio permitted 20-25 slots in different sets that I had sent him.

I spoke with Emilio this morning and here is the latest:
1. Emilio apologizes for not responding more often - he has been swamped, is getting ready to get married, and actually took a few days off. He is committed to clearing all back emails this week. He has a meeting with his manager tomorrow (Tuesday, 7 Jan) morning and plans to addrtess our complaints/issues. I suggested that a banner notification of some kind (as mentioned above) would really help and reduce the amount of email traffic he gets.
2. As noted above, he and their team are aware of the issues. Frankly, he is not too sure what the corporate priority is on it but hopefully his meeting with his manager tomorrow will light at least a little fire.

FYI, a #403 error is the standard "Page not found" error code. The IT team here has coded the "Forbidden" message, as can always be done to replace a default standard error message with one that the organization prefers - such as including a POC for further information or help or whatever. As suggested above, it can occur when an attempt is made to access a restricted page, but that is because the denied page is a "Page not found".r

Hope this helps.

WAYNEAS · January 6, 2025 12:06PM

@BarrowTH
I too just spoke with Emilio a few minutes ago.
I was given the info that you just stated.
I know that he is really "swamped" because of the tiredness in his voice.
He told me that he works about 7 hours a day on his emails.
He said that he has about 70% completed / addressed.
The IT people are the slackers here for reasons that we the registry owners are not privy to.
On a seperate note, I received a notice from Pcgs that a coin cert in my set was being requested to be removed so that another set owner could add it to their set(s).
To dispute the request, I was asked to go to my Activity page and deny the reqest.
Oh you mean the page that we can not access? lol
I feel that I was very fortunate to get thru to Emilio, who fixed this for me.
He knows as some of you do, that I do not sell coins.
I have them all.
Beware if you get a removal request. You may have no recourse without talking to a human.
Wayne

WAYNEAS · January 7, 2025 7:38AM

The Ativity page is currently working this morning.
A tip of the hat to Emilio for pushing the IT department to remedy this near month long issue.
Wayne

alaura22 · January 8, 2025 9:55PM

Down Again

WAYNEAS · January 9, 2025 6:20AM

Not to jinx myself but mine is up and working.
I hope that it is now working for all.
Update issue?
Wayne

alaura22 · January 9, 2025 11:50AM

Wayne
Mine is still down
Maybe because I complain the most...................

oldsmagnet · January 9, 2025 4:26PM

This just landed in my email -- maybe they're going to revamp the whole works and give us a system that actually works? --- Or.... they're going to announce a new service to start grading and packaging Beanie Babies...

WAYNEAS · January 9, 2025 5:47PM

Judging by past performances and promises, I am not going to hold my breath.
No tingly anticpation feelings here.
Wayne

WAYNEAS · January 11, 2025 3:52PM

@alaura22 said:
Wayne
Mine is still down
Maybe because I complain the most...................

Well Mike,
mine crashed this afternoon. lol
Wayne

winesteven · January 11, 2025 7:43PM

@oldsmagnet said:

This just landed in my email -- maybe they're going to revamp the whole works and give us a system that actually works? --- Or.... they're going to announce a new service to start grading and packaging Beanie Babies...

Stephanie gave a short talk to about one hundred of us attending the PCGS Luncheon Friday at the FUN show. The “Big” news is they’re almost ready to release a revamped online submission portal, and NOTHING on the technical or personnel shortage with Set Registry. Also, NO opportunity to ask her questions while she was at the podium. That was a BIG disappointment!!!!

Steve

alaura22 · January 11, 2025 7:46PM

Doesn't suprise me one bit

oldsmagnet · January 11, 2025 8:12PM

Figures.... I've never had any ^real^ troubles with the online submission process... If it ain't broke, fix it until it is...

...Although, if they're going to adjust it so misprinted labels, or other "mechanical errors" can be submitted online instead of trying to deal with the tiny print of their paper submissions.... I guess I'd consider that an improvement.... although... I, too, will not be holding my breath.

Suddenly I feel torn between withholding my next submission until the registry gets fixed, or rushing to submit them NOW before they break THAT function too... Probably a good thing I've got too many irons in the fire, and don't have time to devote to it right now.

alaura22 · January 11, 2025 9:37PM

They just figured out a way tio get your money faster

Samets · January 13, 2025 5:43AM

I have a workaround for the Cert page. If you use the Registry app, you can hit the bell in the upper right corner and upload pics from there!

WAYNEAS · January 13, 2025 7:16AM

@Samets said:
I have a workaround for the Cert page. If you use the Registry app, you can hit the bell in the upper right corner and upload pics from there!

I unfortunately still get the dreaded Oops error.
This might be because I have a notice from PCGS that I cannot access as it is trying to load the activity page with the message.
I hope this works for others who do not have a notice notification.
Wayne

WAYNEAS · January 15, 2025 11:46AM

Emilio must be on his honeymoon as when I call I get the immediate pre-recorded message:
....there is no one available to answer your call.....
I called 35 times over the last 3 days.
So IMO, Emilio is the only one who is able to handle our concerns.
It seems like there is no cross-training being done by our hosts.
Sad!
Wayne

Murphey · January 29, 2025 1:29PM

Is anyone NOT having issues with PCGS?

winesteven · January 29, 2025 9:15PM

With no answers, it looks like all of us are having problems.

For me:

I have not been able to access the “Activity” page in the Set Registry for roughly a month or more.
For well over a year or so, “newer” CAC stickered PCGS holdered coins have not been able to be added to my CAC composite Registry Sets. I’m not even sure older CAC stickered coins have been able to be added. What makes this worse, GC’s MyCollect Registry has the ability to accurately recognize CAC stickered coins for their CAC registry sets AND for their point ranking system which gives higher points to CAC stickered coins. If their programmers can do it, why can’t the “High School programmers” of PCGS figure out how to do it? Maybe it’s a separate reason that’s financial? Maybe GC has to pay a fee to CAC to be able to easily access that CAC data, and PCGS won’t pay that fee so their private owners can make a few extra dollars profit?

Steve

davewesen · January 30, 2025 11:28AM

I can't ever find my 'activity' page unless I follow the link I have gotten in an email from them.
Once I get to the activity page, I can not upload 2 pictures at once.
I end up emailing the 2 pics front/back to them

Taco123 · January 30, 2025 1:52PM

Well, the activity page issue clearly is not unique to me. Misery loves company.

anyone else having trouble accessing their "Activity" page on the registry?

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