If the ending was happy then I need not post. I would have blamed everyone, anyway.
Here's my overall customer service bullet points that I try to teach every new employee (to date my wife has been the only worker). In fact I would have to close if my wife left since she is the packing and shipping department. I am not capable of doing much.
Here goes:
1)I always mention the package will go registered (slow as sh.... I meant molasses). I 've had a couple irate, worried, concerned customers who mentioned the purchase was a gift after the fact (father's birthday, son's birthday, graduation). I always showed empathy, apologize and relate how I would have warned them of the slowness of registered if they were not familiar with the process had I known the reason for the purchase. In fact, I would refuse an order that needed a rushed delivery. .
2)I own the package until delivery thus,,, ,If the package appears not to be moving. I try to inquire with the PO as to the status. I include the buyer in the PO responses so he/she/it knows what I know.
3)I always let the buyer know he is protected by insurance should the unthinkable happen and the package never shows.
4I let the buyer know accept returns so the buyer is not stuck. They will have the final choice on whether to keep the item.
That's it in a nutshell. I expect my rules will be debated for days and I will be viciously attacked but I can take it. I have bigger problems. I'm worrying what I will do if my wife strikes?
@jkrk said:
If the ending was happy then I need not post. I would have blamed everyone, anyway.
Here's my overall customer service bullet points that I try to teach every new employee (to date my wife has been the only worker). In fact I would have to close if my wife left since she is the packing and shipping department. I am not capable of doing much.
Here goes:
1)I always mention the package will go registered (slow as sh.... I meant molasses). I 've had a couple irate, worried, concerned customers who mentioned the purchase was a gift after the fact (father's birthday, son's birthday, graduation). I always showed empathy, apologize and relate how I would have warned them of the slowness of registered if they were not familiar with the process had I known the reason for the purchase. In fact, I would refuse an order that needed a rushed delivery. .
2)I own the package until delivery thus,,, ,If the package appears not to be moving. I try to inquire with the PO as to the status. I include the buyer in the PO responses so he/she/it knows what I know.
3)I always let the buyer know he is protected by insurance should the unthinkable happen and the package never shows.
4I let the buyer know accept returns so the buyer is not stuck. They will have the final choice on whether to keep the item.
That's it in a nutshell. I expect my rules will be debated for days and I will be viciously attacked but I can take it. I have bigger problems. I'm worrying what I will do if my wife strikes?
You can replace your wife with the most attractive scab that you can find.
I think your rules are appropriate. Mine are similar - which will help you get the attacks that you expect.
Given the recent USPS problems, I have apologized several dozen times to customers for delays. It's not that I have any control over it, but it seems polite to respond to all inquiries with an apology because it is also not their fault. I also tell them I will file a locate mail request, and I do. I also send them the request ID#, although I'm not sure it is useful for anything, so they know I care.
Not that I want to restart this thread, but I did have one request before Christmas for a gift item. I told the buyer that I could not guarantee on-time delivery of anything other than Overnight Express which would cost $35. It was only $150 item, so they opted not to.
All comments reflect the opinion of the author, evn when irrefutably accurate.
@WQuarterFreddie said:
I think the OP could have handled this better. The buyer is upset because the item didn't arrive in time for his son's birthday and stated so in the first email.
The OP could have been more compassionate but instead responded coldly like someone who didn't care. This started the back and forth of negative responses by both parties.
Bottom line, the buyer is not happy and has the right to never buy from OP and the OP has the right to block buyer but this is between them and should have stayed that way.
We are only getting OP version here. There are two sides to every story and the truth lies somewhere in the middle!😎
I am reading the same back and forth as you are - I see that the seller was honest - pointed out that he sent it on time and expedited, and the post office is not delivering on time. What else can the seller say? The buyer is unreasonable and trying to take the fault to the seller when in reality the issue is with the USPS.......... There is no other truth, the USPS did not deliver on time. Buyer should get over it.........
@WQuarterFreddie said:
I think the OP could have handled this better. The buyer is upset because the item didn't arrive in time for his son's birthday and stated so in the first email.
The OP could have been more compassionate but instead responded coldly like someone who didn't care. This started the back and forth of negative responses by both parties.
Bottom line, the buyer is not happy and has the right to never buy from OP and the OP has the right to block buyer but this is between them and should have stayed that way.
We are only getting OP version here. There are two sides to every story and the truth lies somewhere in the middle!😎
I am reading the same back and forth as you are - I see that the seller was honest - pointed out that he sent it on time and expedited, and the post office is not delivering on time. What else can the seller say? The buyer is unreasonable and trying to take the fault to the seller when in reality the issue is with the USPS.......... There is no other truth, the USPS did not deliver on time. Buyer should get over it.........
@WQuarterFreddie said:
I think the OP could have handled this better. The buyer is upset because the item didn't arrive in time for his son's birthday and stated so in the first email.
The OP could have been more compassionate but instead responded coldly like someone who didn't care. This started the back and forth of negative responses by both parties.
Bottom line, the buyer is not happy and has the right to never buy from OP and the OP has the right to block buyer but this is between them and should have stayed that way.
We are only getting OP version here. There are two sides to every story and the truth lies somewhere in the middle!😎
I am reading the same back and forth as you are - I see that the seller was honest - pointed out that he sent it on time and expedited, and the post office is not delivering on time. What else can the seller say? The buyer is unreasonable and trying to take the fault to the seller when in reality the issue is with the USPS.......... There is no other truth, the USPS did not deliver on time. Buyer should get over it.........
🙄
Well said. LOL.
All comments reflect the opinion of the author, evn when irrefutably accurate.
@derryb said:
Reported? Normally just a block will do.
how many ebay blocks do you do a year?
I just looked. In 23 years, I've blocked 114 people based on 71,000 transactions. A lot of those were in the early days when we still had bounced checks and the like. These days, it's maybe 2 or 3 per year based on 2500 sales per year.
All comments reflect the opinion of the author, evn when irrefutably accurate.
@derryb said:
Reported? Normally just a block will do.
how many ebay blocks do you do a year?
I just looked. In 23 years, I've blocked 114 people based on 71,000 transactions. A lot of those were in the early days when we still had bounced checks and the like. These days, it's maybe 2 or 3 per year based on 2500 sales per year.
Much less risk if you learn from other sellers' nightmares and not just your own. I welcome my fellow sellers to share their bad buyers. I'm quite sure it has reduced the number of my own buyers that I have had to block.
No Way Out: Stimulus and Money Printing Are the Only Path Left
@derryb said:
Reported? Normally just a block will do.
how many ebay blocks do you do a year?
I block each and everyone that has given my fellow sellers enough grief to share it on the forum. Were all the blocks justified? Why take a chance, there are far too many good buyers on ebay.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Comments
This thread could have just as easily been titled
“You might want to do business with this ebay buyer”.
The choice is yours.
If the ending was happy then I need not post. I would have blamed everyone, anyway.
Here's my overall customer service bullet points that I try to teach every new employee (to date my wife has been the only worker). In fact I would have to close if my wife left since she is the packing and shipping department. I am not capable of doing much.
Here goes:
1)I always mention the package will go registered (slow as sh.... I meant molasses). I 've had a couple irate, worried, concerned customers who mentioned the purchase was a gift after the fact (father's birthday, son's birthday, graduation). I always showed empathy, apologize and relate how I would have warned them of the slowness of registered if they were not familiar with the process had I known the reason for the purchase. In fact, I would refuse an order that needed a rushed delivery. .
2)I own the package until delivery thus,,, ,If the package appears not to be moving. I try to inquire with the PO as to the status. I include the buyer in the PO responses so he/she/it knows what I know.
3)I always let the buyer know he is protected by insurance should the unthinkable happen and the package never shows.
4I let the buyer know accept returns so the buyer is not stuck. They will have the final choice on whether to keep the item.
That's it in a nutshell. I expect my rules will be debated for days and I will be viciously attacked but I can take it. I have bigger problems. I'm worrying what I will do if my wife strikes?
You can replace your wife with the most attractive scab that you can find.
I think your rules are appropriate. Mine are similar - which will help you get the attacks that you expect.
Given the recent USPS problems, I have apologized several dozen times to customers for delays. It's not that I have any control over it, but it seems polite to respond to all inquiries with an apology because it is also not their fault. I also tell them I will file a locate mail request, and I do. I also send them the request ID#, although I'm not sure it is useful for anything, so they know I care.
Not that I want to restart this thread, but I did have one request before Christmas for a gift item. I told the buyer that I could not guarantee on-time delivery of anything other than Overnight Express which would cost $35. It was only $150 item, so they opted not to.
All comments reflect the opinion of the author, evn when irrefutably accurate.
how many ebay blocks do you do a year?
I am reading the same back and forth as you are - I see that the seller was honest - pointed out that he sent it on time and expedited, and the post office is not delivering on time. What else can the seller say? The buyer is unreasonable and trying to take the fault to the seller when in reality the issue is with the USPS.......... There is no other truth, the USPS did not deliver on time. Buyer should get over it.........
🙄
Well said. LOL.
All comments reflect the opinion of the author, evn when irrefutably accurate.
I just looked. In 23 years, I've blocked 114 people based on 71,000 transactions. A lot of those were in the early days when we still had bounced checks and the like. These days, it's maybe 2 or 3 per year based on 2500 sales per year.
All comments reflect the opinion of the author, evn when irrefutably accurate.
Much less risk if you learn from other sellers' nightmares and not just your own. I welcome my fellow sellers to share their bad buyers. I'm quite sure it has reduced the number of my own buyers that I have had to block.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I have blocked maybe 4 people in 22 years on ebay.
I block each and everyone that has given my fellow sellers enough grief to share it on the forum. Were all the blocks justified? Why take a chance, there are far too many good buyers on ebay.
No Way Out: Stimulus and Money Printing Are the Only Path Left
totally up to him ! i have been told i dont need anything !
Can you imagine if the boards still had the disagree button? We’d be setting records on this thread alone!
I disagree.
😉
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I'd tell you to "button it", but that isn't an option...
jmlanzaf hello you have a new friend
I only block liars, cheaters and thieves. The main thing is: they already did one of them three to get in the group.
``https://ebay.us/m/KxolR5