@jmlanzaf said:
Could you reach out to the buyer, I'd like to hear his side of things.
I relayed his side of the story. No one is asking you to be judge, jury and executioner. You either block him or you don't. I'm just giving you the reason why I did and am sharing it for those who appreciate a heads up on a bad buyer. I could care less if you don't welcome the heads up. But there is no reason to denounce these "one-sided public testimonials," when there are many here, including myself, who welcome them.
Don't normally like to share private communications, but just for you:
What did the buyer say in his first message? It doesn’t look to be included and caused you to post
“ On Fri. 1/15 the nasty messages from him start arriving. Claims its all my fault, I'm a horrible seller and he's gonna leave bad feedback.”
It’s important for perspective and to be able to see the other side of the story.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
In my experience, the eBay tracking trails the USPS tracking. But it is odd that the information changed.
That may have been adding to the buyer frustration. You were seeing Hereford, AZ in the information and he wasn't if he was on the USPS site.
I made him aware of the ebay tracking info by sending him a snip of it. Advised him to contact that PO but he obviously did not. At that point I opened the inquiry to get USPS to give it a nudge. Did all I could to give him a good purchase and followed up his complaints with the facts.
No Way Out: Stimulus and Money Printing Are the Only Path Left
@clarkbar04 said:
You could get into an argument with wind.
If everyone just agreed with me there would never be an argument.
sure there would, rust never sleeps.
I'm not arguing with myself. I wasn't even arguing. I stated a preference for a principle. You can, of course, disagree with the principle. But that makes both of us disagreeing, not just me.
What did the buyer say in his first message? It doesn’t look to be included and caused you to post
“ On Fri. 1/15 the nasty messages from him start arriving. Claims its all my fault, I'm a horrible seller and he's gonna leave bad feedback.”
His first of ten messages was sent in the wee hours of this morning: "Arriving late? This could be a huge issue."
I showed the second and third here to calm our resident forum cop because they included my replies. From there it went south.
I'm not going to debate the ethics of sharing a bad buyer with my fellow sellers here on the forum.
No Way Out: Stimulus and Money Printing Are the Only Path Left
What did the buyer say in his first message? It doesn’t look to be included and caused you to post
“ On Fri. 1/15 the nasty messages from him start arriving. Claims its all my fault, I'm a horrible seller and he's gonna leave bad feedback.”
His first of ten messages was sent in the wee hours of this morning: "Arriving late? This could be a huge issue."
I showed the second and third here to calm our resident forum cop because they included my replies. From there it went south.
I'm not going to debate the ethics of sharing a bad buyer with my fellow sellers here on the forum. I have posted his "bad check" on the forum wall for the benefit of those that would like know about it.
What did the buyer say in his first message? It doesn’t look to be included and caused you to post
“ On Fri. 1/15 the nasty messages from him start arriving. Claims its all my fault, I'm a horrible seller and he's gonna leave bad feedback.”
His first of ten messages was sent in the wee hours of this morning: "Arriving late? This could be a huge issue."
I showed the second and third here to calm our resident forum cop because they included my replies. From there it went south.
I'm not going to debate the ethics of sharing a bad buyer with my fellow sellers here on the forum. I have posted his "bad check" on the forum wall for the benefit of those that would like know about it.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, and in order.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
I think it would be more accurate to say that the buyer complained about the delay and the seller refused to do anything about it. He did then file a "locate mail" request but only after telling the buyer that it wasn't his responsible and the buyer should deal with USPS.
It would be more accurate to say that the buyer blamed the seller for the delay after only four days (and threatened, then delivered negative feedback on the fifth day) and the seller politely and clearly explained to the buyer that after doing everything he could to expedite the shipment (priority shipping with quick delivery to the post office) the seller had no control over usps's delivery schedule. Tracking told the buyer there would be a delay.
Once delivered to usps a seller is not responsible for the time it takes to get it to the buyer. The seller however is responsible for the ultimate delivery to the buyer. What happens in between is completely out of the seller's control. And if you disagree with this you have a lot to learn about selling and shipping on ebay. If you have hopes of achieving your dream of someday being a forum moderator you should make more accurate statements as a poster.
Yes, I initiated a postal inquiry that I would normally never do after only four days of transit time.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
I don't think that's an accurate reading. The nested messages start at the bottom and go up. And, according to derryb, the original message was "Arriving late. This could be a huge issue."
I think it would be more accurate to say that the buyer complained about the delay and the seller refused to do anything about it. He did then file a "locate mail" request but only after telling the buyer that it wasn't his responsible and the buyer should deal with USPS.
It would be more accurate to say that the buyer blamed the seller for the delay (and threatened, then delivered negative feedback) and the seller politely and clearly explained to the buyer that after doing everything he could to expedite the shipment (priority shipping with quick delivery to the post office) the seller had no control over usps's delivery schedule. Once delivered to usps a seller is not responsible for the time it takes to get it to the buyer. The seller however is responsible for the ultimate delivery to the buyer. What happens in between is completely out of the seller's control. And if you disagree with this you have a lot to learn about selling and shipping on ebay. If you have hopes of achieving your dream of someday being a moderator you should make more accurate statements as a poster.
If you reconstruct the entire conversation - according to what you've told us - the original message was: "Arriving late. This could be a huge issue."
It doesn't indicate what the issue is, but it is hardly an accusation against you. I've had people who needed delivery before they want on vacation or something.
Your response was then essentially: It's a USPS problem. You then tell the customer to deal with USPS themselves and follow that up with the oddly worded and dismissive: I've done all I can to try to help you to see this issue correctly..."
Only AFTER you dismissed his query did he call you a bad seller and threaten negative feedback.
We'll never know, but are you sure the whole thing doesn't go differently if your response was: "Sorry to hear about the delay, I'll file a 'locate mail' request with USPS."?
The entire message exchange for the benefit of the wannabe moderator. Newer messages are on top, start at the bottom. Keep in mind the item was shipped only four days ago and I know there is nothing that I can do this early in the process:
......................................................................................................................
at this point I see the negative feedback and the claim for "item not received" and abandon trying to resolve the issue by having usps return the shipment. I let the buyer know the shipment has not been rerouted back to me. Figure it best to just let ebay handle it from there.
buyer:
So now you'll have the coins and my money. You Sir are a criminal.
seller:
I will attempt to have shipment rerouted to me. When it arrives you will be refunded. Please shop elsewhere, your childish behavior is totally uncalled for.
buyer:
Again, it does not show it's in Hereford. My suggestion is you try a new way of making money and my feedback will reflect that . I'll open a case with EBAY today.
seller:
As you know, once a seller hands a package to USPS, usps determines the route in getting it to the buyer. Your instructions with usps are between you and usps. The fact that ebay tracking shows Hereford indicates that the package was last seen in Hereford. Again, talk to them if you are unhappy with THEIR delay. And again, what could I have done different that would keep you from seeing this is somehow my fault. I've done all I can to try to help you see this issue correctly, but it appears your mind is made up that I caused the delay.
buyer:
Ok, in simple form. On my USPS account I have the option of delivery instructions. I ask for packages to be left at a certain place, or request physical signature, things like that. I always receive "Delivery Instructions Unfulfilled", every time. But my packages always arrive. Nothing, I repeat Nothing goes directly to the Hereford post office, everything I receive, everything, stops at Tucson first and I'll usually receive the next day. There is no mention of Tucson on the tracking. This means it's still in transit from Jacksonville arriving late. Everything stops in Tucson first. It's the Jacksonville of my area.
seller:
and i explained to you before you purchased that post office is not getting required signatures because of COVID. if you click on Product Information while at usps.com tracking you will see that your shipment does require a signature but usps will not be asking you for it. Did you ask your friend at the PO what "DEL INSTRUCT UNFULFILLED OTHER, Jan-12-21, 05:51 AM, HEREFORD, AZ 85615" means? I'm curious to know since it is showing when you click on tracking in ebay. Tells me package is in Hereford and there is an issue with making delivery.
You're not out $1400. You will get the coins or your money. Usps has made it no secret that covid is delaying the mail. Plan ahead next time. I did all I could to help you. You may still get the package today or tomorrow.
buyer:
Again, delivery instructions unfulfilled is my request for a physical signature. I receive it on all request but my items still arrive. Small town, I have spoken to Doug the post master in Hereford whom I've known for 8 years. Still in transit from Jacksonville arriving late. I will give it until Monday and open a case with EBAY. I don't care who's fault it is, I'm out $1,400, you have your money, I have no product, and no gift for tomorrow.
seller:
and i'm telling you that if you click on the tracking number in ebay you will see a more recent tracking post that gives you info you can take/or call to your local PO. I fulfilled my end of bargain with priority shipping and getting it to the post office when they reopened on Monday. Your issue is with the post office, not the seller who did everything he could to help you. Instead of taking it out on me contact the PO at zip 85615 and see what the delivery issue is. They have your shipment. Please explain to me how this is my fault.
buyer:
Delivery instructions was to physically sign. Post Office not accepting that request. Item still in transit from Jacksonville. I have a USPS account. Doesn't solve the issue of the gift not being here in time.
seller:
tracking while viewed from ebay link shows:
DEL INSTRUCT UNFULFILLED OTHER Jan-12-21, 05:51 AM, HEREFORD, AZ 85615
PROCESSED THROUGH USPS FACILITY Jan-11-21, 22:55 PM, JACKSONVILLE, FL 32099
looks like there is an issue at your post office zip code 95615. Give them a call.
buyer:
Ok, thanks. I can control where I spend my money in the future.
seller:
you purchased on a weekend, I delivered to post office on Monday as promised. Shipped priority mail as promised. usps.com tracking says "In Transit, Arriving Late" and "Expected Delivery by Friday." I cannot control usps delays.
buyer:
Arriving late? This could be a huge issue. His birthday is Sunday. Ray.
No Way Out: Stimulus and Money Printing Are the Only Path Left
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
I think the OP could have handled this better. The buyer is upset because the item didn't arrive in time for his son's birthday and stated so in the first email.
The OP could have been more compassionate but instead responded coldly like someone who didn't care. This started the back and forth of negative responses by both parties.
Bottom line, the buyer is not happy and has the right to never buy from OP and the OP has the right to block buyer but this is between them and should have stayed that way.
We are only getting OP version here. There are two sides to every story and the truth lies somewhere in the middle!😎
@derryb said:
Reported? Normally just a block will do.
These one-sided public "testimonials" really should not be allowed. It would be better if such things were handled via DM.
There are many here, including myself, who do welcome from a fellow forum member the sharing of a bad experience with an ebay buyer. The decision of believing your fellow forum members is entirely up to you. My advice is don't block him; hopefully you will cross paths with him.
Does that buyer have a track record of being a PITA?
Does that buyer have a track record of being a PITA?
I for one do not care about a bad buyer's record. One time is enough for me to make sure he is no longer one of my countless number of potential ebay buyers. Why take the chance. My policy: one strike, you're out.
No Way Out: Stimulus and Money Printing Are the Only Path Left
@derryb said:
Reported? Normally just a block will do.
These one-sided public "testimonials" really should not be allowed. It would be better if such things were handled via DM.
There are many here, including myself, who do welcome from a fellow forum member the sharing of a bad experience with an ebay buyer. The decision of believing your fellow forum members is entirely up to you. My advice is don't block him; hopefully you will cross paths with him.
Does that buyer have a track record of being a PITA?
@derryb said:
So, the item has been in transit for five days, has not yet been delivered, tracking says "in transit" and buyer posts feedback that says "Stole $1,440 dollars. Ebay case opened. Beware of this one buyers."
Of course ebay said, feedback will be removed, please use the report buyer form, we do not want buyers like this.
jmlanzaf, please PM me a link to your ebay listings so I can forward it to my unhappy buyer.
As I said, I think these things should be handled by DM. Anyone who wants to Can ask for the user ID.
If your buyer are a member here, he would have posted your ID and advised us to not buy from you because you failed to deliver.
I'm not really sure why you're taking issue with this particular thread. It's cut-and-dried that this buyer is being unreasonable and a PITA. Handling the matter via DM is far less efficient than simply posting the user ID. Why would the OP care if a clearly unreasonable buyer advised the forum not to buy from him?
The OP and the forum would not know that it was an "unreasonable buyer " making the post. We generally only get one side.
You might recall the thread on seated dollars where the other individual actually jumped in and contradicted the original story.
I consistently complain about all of these threads. We have more information here because the emails were later posted. But usually we just have a simple declaration from one side of the story.
You're also free to contact that buyer and inform him of this thread and ask for his side which either of you could post.
@derryb said:
Reported? Normally just a block will do.
These one-sided public "testimonials" really should not be allowed. It would be better if such things were handled via DM.
There are many here, including myself, who do welcome from a fellow forum member the sharing of a bad experience with an ebay buyer. The decision of believing your fellow forum members is entirely up to you. My advice is don't block him; hopefully you will cross paths with him.
Does that buyer have a track record of being a PITA?
No .... a few forum members do.
Why do I think you are referring to me...???
I think the full message exchange tells a different story than the original "block this buyer" post. But, maybe that's just me. If nothing else, it illustrates why these threads are a bad idea. We publicly called out a buyer who was just nervous that he wouldn't have his gift in time for the party.
@derryb said:
So, the item has been in transit for five days, has not yet been delivered, tracking says "in transit" and buyer posts feedback that says "Stole $1,440 dollars. Ebay case opened. Beware of this one buyers."
Of course ebay said, feedback will be removed, please use the report buyer form, we do not want buyers like this.
jmlanzaf, please PM me a link to your ebay listings so I can forward it to my unhappy buyer.
As I said, I think these things should be handled by DM. Anyone who wants to Can ask for the user ID.
If your buyer are a member here, he would have posted your ID and advised us to not buy from you because you failed to deliver.
I'm not really sure why you're taking issue with this particular thread. It's cut-and-dried that this buyer is being unreasonable and a PITA. Handling the matter via DM is far less efficient than simply posting the user ID. Why would the OP care if a clearly unreasonable buyer advised the forum not to buy from him?
The OP and the forum would not know that it was an "unreasonable buyer " making the post. We generally only get one side.
You might recall the thread on seated dollars where the other individual actually jumped in and contradicted the original story.
I consistently complain about all of these threads. We have more information here because the emails were later posted. But usually we just have a simple declaration from one side of the story.
You're also free to contact that buyer and inform him of this thread and ask for his side which either of you could post.
Derryb helpfully posted the complete exchange of messages. Contacting the buyer at this point would only aggravate him further. I just wish he had not been named publicly.
Derryb helpfully posted the complete exchange of messages. Contacting the buyer at this point would only aggravate him further. I just wish he had not been named publicly.
Out of respect to all of my forum members, including you, I have removed the ID from the thread. So now, we can stop making this discussion about each other.
I hate it when a forum discussion becomes a discussion about the people doing the discussing.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Derryb helpfully posted the complete exchange of messages. Contacting the buyer at this point would only aggravate him further. I just wish he had not been named publicly.
Out of respect to all of my forum members, including you, I have removed the ID from the thread. So now, we can stop making this discussion about each other.
I hate it when a forum discussion becomes a discussion about the people doing the discussing.
I really appreciate that. Thank you. You didn't have to do it.
I also appreciate that you included the context of the full discussion between the two of you. Again, you didn't have to do it, and I appreciate the effort.
We can agree to disagree. That's normal and healthy.
@derryb said:
Reported? Normally just a block will do.
These one-sided public "testimonials" really should not be allowed. It would be better if such things were handled via DM.
There are many here, including myself, who do welcome from a fellow forum member the sharing of a bad experience with an ebay buyer. The decision of believing your fellow forum members is entirely up to you. My advice is don't block him; hopefully you will cross paths with him.
Does that buyer have a track record of being a PITA?
No .... a few forum members do.
Why do I think you are referring to me...???
I think the full message exchange tells a different story than the original "block this buyer" post. But, maybe that's just me. If nothing else, it illustrates why these threads are a bad idea. We publicly called out a buyer who was just nervous that he wouldn't have his gift in time for the party.
The buyer forgot the 6 P’s. Prior planning prevents pretty poor performance (cleaned it up a bit). He had twelve months to buy a gift for his son, he chose to wait for the last week and is upset it didn’t turn out good.
@derryb said:
Reported? Normally just a block will do.
These one-sided public "testimonials" really should not be allowed. It would be better if such things were handled via DM.
There are many here, including myself, who do welcome from a fellow forum member the sharing of a bad experience with an ebay buyer. The decision of believing your fellow forum members is entirely up to you. My advice is don't block him; hopefully you will cross paths with him.
Does that buyer have a track record of being a PITA?
No .... a few forum members do.
Why do I think you are referring to me...???
I think the full message exchange tells a different story than the original "block this buyer" post. But, maybe that's just me. If nothing else, it illustrates why these threads are a bad idea. We publicly called out a buyer who was just nervous that he wouldn't have his gift in time for the party.
As someone who does customer service as part of my job, and acknowledges it is not my strong suit, I have a suggestion. Start interactions by being overly polite and seemingly helpful. This is completely against my personality. I don't care about some random person telling me they are sorry or empathetic, I just want to know if they can help me. But many people do not feel that way and the level of frustration can decrease and level of understanding can increase.
Sometimes people are just unreasonable no matter what and you can typically quickly figure that out. However, sometimes our response can nudge someone towards unreasonable. The OP initial reply was of course completely correct, but the take-away was "Not my problem". If instead by acknowledging the delay, explaining that the PO is backed-up because of COVID, politely reminding that you shipped promptly, to please remain patient, offer to open a case (though likely need to wait a little longer), etc. the customer will typically at least feel that you care.
I have found this can help de-escalate situations and prevent escalations, sometimes at least. This is something I personally really have to remind myself to do as my initial reaction is the tell them they are a moron and explain why. And based on the OP's further replies to the thread, it seems that may be his/her's as well.
derryb, I can certainly understand why you posted this situation. I also just experienced a very similar situation as a seller. Very impatient buyer, short elapsed time period, unreasonable with any help I could give, and a backed up postal system. End result.... I ended up without the item... and without the money. At least in my case it was for a much lesser amount.
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
https://www.ebay.com/help/home scroll to the bottom...
Choose "Contact Us"...
Choose any category...
At the bottom "Need More Help?"... "Have us Call You"
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
https://www.ebay.com/help/home scroll to the bottom...
Choose "Contact Us"...
Choose any category...
At the bottom "Need More Help?"... "Have us Call You"
They may not always be helpful, or even speak English, but they always call.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
https://www.ebay.com/help/home scroll to the bottom...
Choose "Contact Us"...
Choose any category...
At the bottom "Need More Help?"... "Have us Call You"
Thank you. That would be requesting a call (not a call back).😉
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, in order.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
@Kurisu said:
Always call Ebay when there is a threat of a negative or positive review in return for something they may or might not do...Ebay doesn't like that! Request a call back and invite ebay to a have a look at the messages, they will look, trust me.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
https://www.ebay.com/help/home scroll to the bottom...
Choose "Contact Us"...
Choose any category...
At the bottom "Need More Help?"... "Have us Call You"
They may not always be helpful, or even speak English, but they always call.
I've found that even if they have an accent...they will in fact be quite helpful and if they don't know something they will find out. Depends on call volume and what time of the day you call whether you get a "local" or not, I have found it's completely irrelevant...for the last couple decades :-)
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright
Comments
"I've done all I can to try to help you to see this issue correctly..."
What did the buyer say in his first message? It doesn’t look to be included and caused you to post
“ On Fri. 1/15 the nasty messages from him start arriving. Claims its all my fault, I'm a horrible seller and he's gonna leave bad feedback.”
It’s important for perspective and to be able to see the other side of the story.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I made him aware of the ebay tracking info by sending him a snip of it. Advised him to contact that PO but he obviously did not. At that point I opened the inquiry to get USPS to give it a nudge. Did all I could to give him a good purchase and followed up his complaints with the facts.
No Way Out: Stimulus and Money Printing Are the Only Path Left
sure there would, rust never sleeps.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I'm not arguing with myself. I wasn't even arguing. I stated a preference for a principle. You can, of course, disagree with the principle. But that makes both of us disagreeing, not just me.
His first of ten messages was sent in the wee hours of this morning: "Arriving late? This could be a huge issue."
I showed the second and third here to calm our resident forum cop because they included my replies. From there it went south.
I'm not going to debate the ethics of sharing a bad buyer with my fellow sellers here on the forum.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Not a cop. Just a concerned citizen.
Time for someone to take another “vacation”😂
I’m not going to debate it, either. But I think it would have been more equitable to have posted all, and not just some of the messages, and in order.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
This thread deserves a GOLD BEAN!
sigh...
That's better than a Red Curtain.
No need to be equitable. I came across a bad buyer, shared the experience and caught the wrath of a wannabe moderator. Gave him a small peek at a private conversation to try to show him both sides.
What started out as a public service to fellow sellers has turned into a discussion about the parties posting to the discussion.
My contribution to this thread is now complete. As I said earlier, block or don't block, I could care less.
No Way Out: Stimulus and Money Printing Are the Only Path Left
There is a need to be equitable if you’re going to start a thread suggesting that someone be blocked and readers only hear your side of the story.
The buyer’s first message wasn’t what I expected, having first heard your summary. And based on it, your reply to him sounds a bit dismissive. Of course, no one here knows all of what was said by each of you. Now, to borrow your words “my contribution to this thread is now complete”.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
The buyer is clearly assigning blame to the seller for delays caused by USPS. What more do you really need to know to realize that he's being unreasonable?
It would be more accurate to say that the buyer blamed the seller for the delay after only four days (and threatened, then delivered negative feedback on the fifth day) and the seller politely and clearly explained to the buyer that after doing everything he could to expedite the shipment (priority shipping with quick delivery to the post office) the seller had no control over usps's delivery schedule. Tracking told the buyer there would be a delay.
Once delivered to usps a seller is not responsible for the time it takes to get it to the buyer. The seller however is responsible for the ultimate delivery to the buyer. What happens in between is completely out of the seller's control. And if you disagree with this you have a lot to learn about selling and shipping on ebay. If you have hopes of achieving your dream of someday being a forum moderator you should make more accurate statements as a poster.
Yes, I initiated a postal inquiry that I would normally never do after only four days of transit time.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I don't think that's an accurate reading. The nested messages start at the bottom and go up. And, according to derryb, the original message was "Arriving late. This could be a huge issue."
If you reconstruct the entire conversation - according to what you've told us - the original message was: "Arriving late. This could be a huge issue."
It doesn't indicate what the issue is, but it is hardly an accusation against you. I've had people who needed delivery before they want on vacation or something.
Your response was then essentially: It's a USPS problem. You then tell the customer to deal with USPS themselves and follow that up with the oddly worded and dismissive: I've done all I can to try to help you to see this issue correctly..."
Only AFTER you dismissed his query did he call you a bad seller and threaten negative feedback.
We'll never know, but are you sure the whole thing doesn't go differently if your response was: "Sorry to hear about the delay, I'll file a 'locate mail' request with USPS."?
derryb is an established forum member and an established ebay seller.
The coin is showing in transit and still in the hands of USPS.
Bad feedback has been left without a product being delivered.
Good enough for me.... blocked
The entire message exchange for the benefit of the wannabe moderator. Newer messages are on top, start at the bottom. Keep in mind the item was shipped only four days ago and I know there is nothing that I can do this early in the process:
......................................................................................................................
at this point I see the negative feedback and the claim for "item not received" and abandon trying to resolve the issue by having usps return the shipment. I let the buyer know the shipment has not been rerouted back to me. Figure it best to just let ebay handle it from there.
buyer:
So now you'll have the coins and my money. You Sir are a criminal.
seller:
I will attempt to have shipment rerouted to me. When it arrives you will be refunded. Please shop elsewhere, your childish behavior is totally uncalled for.
buyer:
Again, it does not show it's in Hereford. My suggestion is you try a new way of making money and my feedback will reflect that . I'll open a case with EBAY today.
seller:
As you know, once a seller hands a package to USPS, usps determines the route in getting it to the buyer. Your instructions with usps are between you and usps. The fact that ebay tracking shows Hereford indicates that the package was last seen in Hereford. Again, talk to them if you are unhappy with THEIR delay. And again, what could I have done different that would keep you from seeing this is somehow my fault. I've done all I can to try to help you see this issue correctly, but it appears your mind is made up that I caused the delay.
buyer:
Ok, in simple form. On my USPS account I have the option of delivery instructions. I ask for packages to be left at a certain place, or request physical signature, things like that. I always receive "Delivery Instructions Unfulfilled", every time. But my packages always arrive. Nothing, I repeat Nothing goes directly to the Hereford post office, everything I receive, everything, stops at Tucson first and I'll usually receive the next day. There is no mention of Tucson on the tracking. This means it's still in transit from Jacksonville arriving late. Everything stops in Tucson first. It's the Jacksonville of my area.
seller:
and i explained to you before you purchased that post office is not getting required signatures because of COVID. if you click on Product Information while at usps.com tracking you will see that your shipment does require a signature but usps will not be asking you for it. Did you ask your friend at the PO what "DEL INSTRUCT UNFULFILLED OTHER, Jan-12-21, 05:51 AM, HEREFORD, AZ 85615" means? I'm curious to know since it is showing when you click on tracking in ebay. Tells me package is in Hereford and there is an issue with making delivery.
You're not out $1400. You will get the coins or your money. Usps has made it no secret that covid is delaying the mail. Plan ahead next time. I did all I could to help you. You may still get the package today or tomorrow.
buyer:
Again, delivery instructions unfulfilled is my request for a physical signature. I receive it on all request but my items still arrive. Small town, I have spoken to Doug the post master in Hereford whom I've known for 8 years. Still in transit from Jacksonville arriving late. I will give it until Monday and open a case with EBAY. I don't care who's fault it is, I'm out $1,400, you have your money, I have no product, and no gift for tomorrow.
seller:
and i'm telling you that if you click on the tracking number in ebay you will see a more recent tracking post that gives you info you can take/or call to your local PO. I fulfilled my end of bargain with priority shipping and getting it to the post office when they reopened on Monday. Your issue is with the post office, not the seller who did everything he could to help you. Instead of taking it out on me contact the PO at zip 85615 and see what the delivery issue is. They have your shipment. Please explain to me how this is my fault.
buyer:
Delivery instructions was to physically sign. Post Office not accepting that request. Item still in transit from Jacksonville. I have a USPS account. Doesn't solve the issue of the gift not being here in time.
seller:
tracking while viewed from ebay link shows:
DEL INSTRUCT UNFULFILLED OTHER Jan-12-21, 05:51 AM, HEREFORD, AZ 85615
PROCESSED THROUGH USPS FACILITY Jan-11-21, 22:55 PM, JACKSONVILLE, FL 32099
looks like there is an issue at your post office zip code 95615. Give them a call.
buyer:
Ok, thanks. I can control where I spend my money in the future.
seller:
you purchased on a weekend, I delivered to post office on Monday as promised. Shipped priority mail as promised. usps.com tracking says "In Transit, Arriving Late" and "Expected Delivery by Friday." I cannot control usps delays.
buyer:
Arriving late? This could be a huge issue. His birthday is Sunday. Ray.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Like a Japanese dinner table, the extra moderator has no legs to stand on.
guess i'm not in the feedback circle of trust.
No Way Out: Stimulus and Money Printing Are the Only Path Left
well, it is only 4 days so it is not that late. Tell him to wait for couple more days.
Coined a new term...wait for it...coin Karen
Derry- your buyer is definitely one
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
I think the OP could have handled this better. The buyer is upset because the item didn't arrive in time for his son's birthday and stated so in the first email.
The OP could have been more compassionate but instead responded coldly like someone who didn't care. This started the back and forth of negative responses by both parties.
Bottom line, the buyer is not happy and has the right to never buy from OP and the OP has the right to block buyer but this is between them and should have stayed that way.
We are only getting OP version here. There are two sides to every story and the truth lies somewhere in the middle!😎
Does that buyer have a track record of being a PITA?
I for one do not care about a bad buyer's record. One time is enough for me to make sure he is no longer one of my countless number of potential ebay buyers. Why take the chance. My policy: one strike, you're out.
No Way Out: Stimulus and Money Printing Are the Only Path Left
No .... a few forum members do.
``https://ebay.us/m/KxolR5
You're also free to contact that buyer and inform him of this thread and ask for his side which either of you could post.
Why do I think you are referring to me...???
I think the full message exchange tells a different story than the original "block this buyer" post. But, maybe that's just me. If nothing else, it illustrates why these threads are a bad idea. We publicly called out a buyer who was just nervous that he wouldn't have his gift in time for the party.
Derryb helpfully posted the complete exchange of messages. Contacting the buyer at this point would only aggravate him further. I just wish he had not been named publicly.
Like when smoeone commented that Billy Martin could start a fight in an empty elevator.
Out of respect to all of my forum members, including you, I have removed the ID from the thread. So now, we can stop making this discussion about each other.
I hate it when a forum discussion becomes a discussion about the people doing the discussing.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I really appreciate that. Thank you. You didn't have to do it.
I also appreciate that you included the context of the full discussion between the two of you. Again, you didn't have to do it, and I appreciate the effort.
We can agree to disagree. That's normal and healthy.
Good luck and God bless.
I was referring to Heather
``https://ebay.us/m/KxolR5
The buyer forgot the 6 P’s. Prior planning prevents pretty poor performance (cleaned it up a bit). He had twelve months to buy a gift for his son, he chose to wait for the last week and is upset it didn’t turn out good.
That's almost always a mistake.
Not that I care, but thanks for removing the buyers ID....... you were about to cause a Kleenex shortage.
As someone who does customer service as part of my job, and acknowledges it is not my strong suit, I have a suggestion. Start interactions by being overly polite and seemingly helpful. This is completely against my personality. I don't care about some random person telling me they are sorry or empathetic, I just want to know if they can help me. But many people do not feel that way and the level of frustration can decrease and level of understanding can increase.
Sometimes people are just unreasonable no matter what and you can typically quickly figure that out. However, sometimes our response can nudge someone towards unreasonable. The OP initial reply was of course completely correct, but the take-away was "Not my problem". If instead by acknowledging the delay, explaining that the PO is backed-up because of COVID, politely reminding that you shipped promptly, to please remain patient, offer to open a case (though likely need to wait a little longer), etc. the customer will typically at least feel that you care.
I have found this can help de-escalate situations and prevent escalations, sometimes at least. This is something I personally really have to remind myself to do as my initial reaction is the tell them they are a moron and explain why. And based on the OP's further replies to the thread, it seems that may be his/her's as well.
derryb, I can certainly understand why you posted this situation. I also just experienced a very similar situation as a seller. Very impatient buyer, short elapsed time period, unreasonable with any help I could give, and a backed up postal system. End result.... I ended up without the item... and without the money. At least in my case it was for a much lesser amount.
OP: Have you ever called fleebay and have they ever returned a phone call to you? If so, you must be very special to them.
You don't call them... you request a call back...and yes, they call back every single request, sometimes in minutes.
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright
At the point when the buyer did that, probably nothing. However, a different initial reply from the seller might have led to a different chain of events. An> @Kurisu said:
How can there be a call back if there’s no call? Do you mean you messaged them and requested that they call you?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
https://www.ebay.com/help/home scroll to the bottom...
Choose "Contact Us"...
Choose any category...
At the bottom "Need More Help?"... "Have us Call You"
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright
They may not always be helpful, or even speak English, but they always call.
Thank you. That would be requesting a call (not a call back).😉
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I've found that even if they have an accent...they will in fact be quite helpful and if they don't know something they will find out. Depends on call volume and what time of the day you call whether you get a "local" or not, I have found it's completely irrelevant...for the last couple decades :-)
Coins are Neato!
"If it's a penny for your thoughts and you put in your two cents worth, then someone...somewhere...is making a penny." - Steven Wright