Ebay and Paypal have suspended customer service calls
derryb
Posts: 37,705 ✭✭✭✭✭
Don't know about you guys but I'm pulling all high dollar items. No sense in paying both of these clowns for protection when they aren't available to provide it.
No Way Out: Stimulus and Money Printing Are the Only Path Left
7
Comments
Wow...that's severe...no live support.
When did they ever have it?
Agree.
What happened?
I have never had a problem reaching ebay or paypal CS when I have had to call. I'm sure you can still dispute things thru the website channels if needed.
My Original Song Written to my late wife-"Plus other original music by me"
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Even money says the service never returns — virus or not. Any takers?
Prove it! I haven't had to call in a coupe of weeks...Last time I did I was speaking to someone from their home(ebay + paypal). This was actually for a good reason...buyer cancelled an order(said wasn't authorized) and then changed his mind. I wanted to make sure I was covered since Paypal sent me an email telling me not to ship.
When? I spoke with PayPal yesterday.
nope...ebay is a net beneficiary of the current situation
Nothing is as expensive as free money.
been waiting three days for an email reply from ebay. Normally you can work your way to a page with a link that says "call us" with a code to enter when you make the call. That message no longer appears on their pages, only "email us" link.
Just imagine how bombarded they are going to be when they do start taking calls. LOL
No Way Out: Stimulus and Money Printing Are the Only Path Left
Today, three attempts with PP. Used the dreaded "unauthorized charge" and "agent" to get their voice system to transfer me to a drone. All three times led to a "customer service temporarily closed."
No Way Out: Stimulus and Money Printing Are the Only Path Left
That sux!
My Original Song Written to my late wife-"Plus other original music by me"
https://youtube.com/playlist?list=PL8A11CC8CC6093D80
https://n1m.com/bobbysmith1
I've always leaned toward Paypal for resolution because they hold the money. For 12 years they've always provided prompt, conclusive telephone support that has involved tens of thousand of $ over the years, ALWAYS protecting my money.
Not only am I currently concerned about not having live telephone support available, but it makes me wonder how much more active and successful the scammers will be without the watchdog just a call away. My high dollar sales are far from my livelihood, best to just shut them down for a while until my insurance agents start answering the phone again.
No Way Out: Stimulus and Money Printing Are the Only Path Left
WOW!!
Both parties should have notified account holders of the very limited resources currently available and what, if any options are available. No question they didn't want to scare away business. I'm disappointed they continue to take the fees but fail to provide protective support.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I done a deal today. Have 1 coming up next week. In the 90's PayPal or ebay wasn't around much.
Glicker? Coinstartled?
???
something fishy is going on. last week someone made an offer on one of my items and I accepted making them the winner,
they never paid & lied to ebay about circumstances and ebay just canceled the sale in there favor never hearing my side pf the story.
Outspoken advocates of Ebay.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I love eBay, best coin shop on planet earth. Plus they don't tax the commonwealth. Give me liberty. Semper Fi!!
The whole worlds off its rocker, buy Gold™.
BOOMIN!™
Wooooha! Did someone just say it's officially "TACO™" Tuesday????
This is the message eBay posted:
"To do what's right for the health and safety of our employees, live support is currently limited. If you’re a seller, we recommend that you check out our new Seller Help. If you're a buyer, you should search our help pages for the information you need.
If you still need to contact us, you can select an available option below. We apologize for this inconvenience as we work to restore our normal service as quickly as possible. Take care and stay safe."
All comments reflect the opinion of the author, evn when irrefutably accurate.
They haven't suspended any buyer or seller protections. So what if it were to take a little longer to get through to them? I only contact them about once per year anyway.
All comments reflect the opinion of the author, evn when irrefutably accurate.
They're as proficient as ever at skimming off the top , with their TOS
``https://ebay.us/m/KxolR5
Strange... they must have a bullpen type setup that, due to the virus, they have dispersed. Still, they should be able to work from home... with their technology it would be simple to set up. Cheers, RickO
because claims work on an automatic timeline without live input. They could easily side with a buyer, tell you to make the refund, hit your bank account when you fail to make the refund all before you get a chance to make your case to a real person.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Well, I tried three times different approaches including "fraudulent charge" and "hijacked account" and could not get to a real person. Give it a try and let us know if it's just something wrong with my telephone.
No Way Out: Stimulus and Money Printing Are the Only Path Left
PayPal took my call two days ago, after the suspension.
You just have to know how to get through
Hey, I was just posting the notice for anyone who hadn't seen it.
All comments reflect the opinion of the author, evn when irrefutably accurate.
Customer service has suffered significantly from the move towards working at home. Both large banks that I deal with aren't able to provide adequate service. 90% of my employees are working from home, with a decline in service, which is very frustrating. In our case, technology just isn't sufficient to provide adequate connectivity in all cases, so we encourage emails and internet transaction resolution. We are investing daily in equipment to resolve this, as I imagine other organizations are - largely to prepare better for the next disaster. I am a bit surprised that these high-tech guys apparently aren't doing better, probably due to a huge spike in volume. Imagine trying to recruit, evaluate, and train customer service people in this environment, something we're dealing with as well.
Hey, and I was just posting that their notice is not accurate.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Good customer service notifies the customer of any changes in service. Both ebay and PP failed to notify me that they would not be at the other end of a phone call. When you need ebay or PP these phone calls are quite important.
No Way Out: Stimulus and Money Printing Are the Only Path Left
please, enlighten us.
No Way Out: Stimulus and Money Printing Are the Only Path Left
The one thing I've always noticed was I'm connected immediately because I have funds in my Paypal account. I always leave a buffer in case of a return.
I'm not sure why you are lashing out at everyone who comments here. No one is arguing with you.
All comments reflect the opinion of the author, evn when irrefutably accurate.
They can also undo any of that if they choose at any time. You are, of course, free to suspend your activities. I feel safe and confident continuing as usual.
All comments reflect the opinion of the author, evn when irrefutably accurate.
OK, I went to Google and typed in the words "Paypal Phone Number"
This post was super helpful. Thanks for the breadth of knowledge you bring to the site! How are you trades going?
Just put all your stuff on the BST
There are dozens of coins I would buy if they were here because they’d be ~10% less.
BHNC #248 … 130 and counting.
Looks like I got myself an "Internet Stalker"
Have fun, be safe, and have a wonderful day
Problem is everyone on BST wants to pay 20% less...
All comments reflect the opinion of the author, evn when irrefutably accurate.
If you listened before you jumped you would see that I have been getting through to paypal's recorded messages. Yes I have their phone number. Paypal will take anyone's call who wants to listen to a recording.
No Way Out: Stimulus and Money Printing Are the Only Path Left
That good huh. I am happy for you.
I got the recorded message as well, at the prompt, I said "Customer Service" over and over again until it worked.
It worked for me is all I know.
Haha true.
Lots know a fair deal when they see it, though.
BHNC #248 … 130 and counting.
I personally don't want $5,700 tied up waiting to be undone. Yes, I will be suspending my activities until I am able to use the protections I'm paying for when I need to use them.
No Way Out: Stimulus and Money Printing Are the Only Path Left
You must have a magic phone. Just tried again, repeated "customer service" as I always do and got the same "customer services is temporarily closed" recording.
Just to verify you do in fact have a magic phone, give it another try.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Walmart has adopted a NO REFUND-NO RETURN policy as I discovered yesterday.
BECAUSE OF THE VIIIIRRRRUUUUSSSSS as I was informed.
Perhaps suspending CS and putting everyone "on their own" could increase their profits and keep them in business.
Who need customer service if none is provided?
Far fetched? .... Perhaps.
I seriously doubt that PayPal is going to rule against a seller without giving him/her due process. These are extraordinary times, and the company has to be aware that some fraudsters will be attempting to exploit that. But if @derryb (or anyone else) doesn't feel comfortable selling big ticket items in the current environment, it's really nobody's business but his.