Heritage down.............................for quite a long time.

keets · October 20, 2019 5:47AM

The tab at the site says "Maintenance" but it seems like an awfully long time for that. Additionally, the message says they are unable to respond to e-mails which sounds sort of ominous, like they got hacked or have some kind of major mainframe problem. Does anyone have insight into what's happening??

Al H.

jmlanzaf · October 20, 2019 5:53AM

@keets said:
The tab at the site says "Maintenance" but it seems like an awfully long time for that. Additionally, the message says they are unable to respond to e-mails which sounds sort of ominous, like they got hacked or have some kind of major mainframe problem. Does anyone have insight into what's happening??

Al H.

There is another thread on this. Don't know exactly what happened. They went down on Friday night. They are posting messages (with zero information) on their Facebook and Twitter feeds. All it really says is "stay tuned. we're extending all auctions"

jmlanzaf · October 20, 2019 5:56AM

I will also add, they appeared to be having some kind of trouble even before this outage. About 10 days ago, I received notification that I was past due on an auction from 2017. When I contacted them, they said it was a glitch in the system.

Hemispherical · October 20, 2019 6:16AM

Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.

Reconstructing records will be rough.

Desert Moon · October 20, 2019 7:10AM

As of now still going:

"We are experiencing a technical outage that is taking longer than expected to restore. We realize that open auctions are being delayed, and we will repost them and extend them so that everyone can participate. We will notify all consignors and all bidders as soon as we can. Thank you very much for your patience. We are unable to respond to emails at this time, but will do so as soon as possible.

Please check our Facebook and Twitter pages for the latest information. "

Traz · October 20, 2019 7:25AM

@Hemispherical said:
Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.

Reconstructing records will be rough.

Most systems don’t have a backup any longer. Systems are usually virtualized these days so it’s possible to have a lot of system snapshots or backups with minimal space used (especially with deduping).

But from the length of this downtime and this coming from someone who is in expert in the field...

“This ain’t good”.

jmlanzaf · October 20, 2019 7:31AM

@Traz said:

@Hemispherical said:
Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.

Reconstructing records will be rough.

Most systems don’t have a backup any longer. Systems are usually virtualized these days so it’s possible to have a lot of system snapshots or backups with minimal space used (especially with deduping).

But from the length of this downtime and this coming from someone who is in expert in the field...

“This ain’t good”.

Agreed. It's reminiscent of the earliest days of the internet.

Traz · October 20, 2019 7:33AM

Let me clarify when I said “a backup” I mean as in one backup.

Walkerfan · October 20, 2019 7:39AM

Very concerned....I hope they're able to sort things out.

I can't imagine how the bidders and consigners must feel....

TradesWithChops · October 20, 2019 7:43AM

@Traz said:

@Hemispherical said:
Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.

Reconstructing records will be rough.

Most systems don’t have a backup any longer. Systems are usually virtualized these days so it’s possible to have a lot of system snapshots or backups with minimal space used (especially with deduping).

But from the length of this downtime and this coming from someone who is in expert in the field...

“This ain’t good”.

Agreed. Most of the time, systems are not hard to bring back up - except in instances of certain classes of hacking operations. The longer this goes on the more I'm wondering if they are the victim of some sort of campaign - like ransomware.

keets · October 20, 2019 8:42AM

ransomware is what I was thinking and hoping against.

bolivarshagnasty · October 20, 2019 8:52AM

If we are jumping to conclusions, how many folks bank account and credit card info will be at risk?

chesterb · October 20, 2019 9:02AM

This is a concern from my perspective. It wouldn't be good if they were hacked. The lack of transparency is concerning.

BryceM · October 20, 2019 9:11AM

Frustrating as a bidder. Potentially devastating as a consignor. Hope they get it back quickly.

SmEagle1795 · October 20, 2019 9:16AM

@Traz said:

@Hemispherical said:
Hope they have redundant backups... not “a” backup, but redundant, since it appears it’s been glitchy for more than a day or two.

Reconstructing records will be rough.

Most systems don’t have a backup any longer. Systems are usually virtualized these days so it’s possible to have a lot of system snapshots or backups with minimal space used (especially with deduping).

But from the length of this downtime and this coming from someone who is in expert in the field...

“This ain’t good”.

Agreed - I work in cybersecurity and I hope they weren't hit with ransomware. This level of downtime is very atypical. Backups are great but companies need to have disaster recovery plans in place to ensure business continuity.

topstuf · October 20, 2019 9:21AM

@Walkerfan said:
Very concerned....I hope they're able to sort things out.

I can't imagine how the bidders and consigners must feel....

I can. :'(

Abuelo · October 20, 2019 9:21AM

Nothing...

Fishpro · October 20, 2019 10:08AM

A question, do we need to check our banks and credit cards?

WAYNEAS · October 20, 2019 10:18AM

pure speculation on my part...Heritage goes up on fees and now their system "crashes"...this issue is definitely costing them $$$...I hope they are able to get this resolved quickly with minimum concerns for all

Walkerfan · October 20, 2019 10:40AM

@Fishpro said:
A question, do we need to check our banks and credit cards?

Yes, I think that’s something that should be monitored daily, anyway....

TradesWithChops · October 20, 2019 11:00AM

@keets said:
ransomware is what I was thinking and hoping against.

ransomware isnt the only show in town, but it does seem to be one that gets headlines more these days.

I hope they are okay, but ... down all weekend?

Bottom line: they are NOT okay. Any major company dealing in billions of dollars that is down for this long is strictly speaking screwed.

DelawareDoons · October 20, 2019 11:01AM

@Walkerfan said:

@Fishpro said:
A question, do we need to check our banks and credit cards?

Yes, I think that’s something that should be monitored daily, anyway....

Thank you for the reminder to do my daily log in!

TradesWithChops · October 20, 2019 11:02AM

Then again, one of the major credit score companies recently got brutally hacked because the system had....

username: admin
password: admin

So, just because they are a big company doesnt mean they have talented developers/sa's/security-in-depth practices.

In fact, the longer this goes on, I'd assume they DONT have good tech people.

TradesWithChops · October 20, 2019 11:05AM

even more confounding, their twitter continues auction advertisements - with links - to pages that are broken.

what are they doing? they are just embarrassing themselves now.

WAYNEAS · October 20, 2019 11:40AM

still getting Heritage emails of future auctions but still can't view any of the links

jmlanzaf · October 20, 2019 12:00PM

@TradesWithChops said:
even more confounding, their twitter continues auction advertisements - with links - to pages that are broken.

what are they doing? they are just embarrassing themselves now.

I doubt there biggest concern is to go in and edit old content on their twitter feed.

Abuelo · October 20, 2019 12:11PM

Look at their caption just uploaded 20 minutes ago...

So they were not hacked, they are just resting as it is Sunday...

WAYNEAS · October 20, 2019 12:15PM

how about "lost in space" warning Will Robinson, warning

TradesWithChops · October 20, 2019 12:28PM

@jmlanzaf said:

@TradesWithChops said:
even more confounding, their twitter continues auction advertisements - with links - to pages that are broken.

what are they doing? they are just embarrassing themselves now.

I doubt there biggest concern is to go in and edit old content on their twitter feed.

it's new content. 4 mins old at the time of my posting.

Are you an HA apologist? your posts seem quite forgiving of their mistakes, and contradictory to factual evidence. I'm not calling for them to "edit old posts" - they are creating new content with links to broken pages. It doesnt make any sense at all.

You'd think their marketing team should be aware that its completely broken. They shouldnt be adding new links at the present moment in time.

jmlanzaf · October 20, 2019 12:42PM

@TradesWithChops said:

@jmlanzaf said:

@TradesWithChops said:
even more confounding, their twitter continues auction advertisements - with links - to pages that are broken.

what are they doing? they are just embarrassing themselves now.

I doubt there biggest concern is to go in and edit old content on their twitter feed.

it's new content. 4 mins old at the time of my posting.

Are you an HA apologist? your posts seem quite forgiving of their mistakes, and contradictory to factual evidence. I'm not calling for them to "edit old posts" - they are creating new content with links to broken pages. It doesnt make any sense at all.

You'd think their marketing team should be aware that its completely broken. They shouldnt be adding new links at the present moment in time.

Is it newly generated or simply timed release?

"HA apologist"? LMFAO Is that supposed to be some kind of dig? No, I'm just patient enough to wait it out without either speculation or accusations.

MasonG · October 20, 2019 12:46PM

@jmlanzaf said:
No, I'm just patient enough to wait it out without either speculation or accusations.

Now, where's the fun in that?

jmlanzaf · October 20, 2019 12:48PM

@MasonG said:

@jmlanzaf said:
No, I'm just patient enough to wait it out without either speculation or accusations.

Now, where's the fun in that?

Maybe we should start the rumor that PCGS initiated the cyber attack to prevent the sale of a misattributed coin.

topstuf · October 20, 2019 12:51PM

@jmlanzaf said:

@MasonG said:

@jmlanzaf said:
No, I'm just patient enough to wait it out without either speculation or accusations.

Now, where's the fun in that?

Maybe we should start the rumor that PCGS initiated the cyber attack to prevent the sale of a misattributed coin.

That should skirt the libel clause.
Barely.

jmlanzaf · October 20, 2019 1:06PM

@topstuf said:

@jmlanzaf said:

@MasonG said:

@jmlanzaf said:
No, I'm just patient enough to wait it out without either speculation or accusations.

Now, where's the fun in that?

Maybe we should start the rumor that PCGS initiated the cyber attack to prevent the sale of a misattributed coin.

That should skirt the libel clause.
Barely.

Hey, I'm the corporate apologist in the room! I only libel collectors.

mbogoman · October 20, 2019 1:09PM

From the Heritage Homepage:

Heritage would like to thank everyone for their patience as we work to restore our website.
We apologize for any inconvenience. We have confirmed that we were a victim of a malware attack. Please be aware that client financial information (e.g. credit card, bank account info, etc.) is maintained by a third-party provider and thus not affected.
We expect to be back online soon.
All currently affected auctions will be extended or rescheduled and we will notify everyone accordingly.
More updates soon.

jmlanzaf · October 20, 2019 1:12PM

@mbogoman said:
From the Heritage Homepage:

Heritage would like to thank everyone for their patience as we work to restore our website.
We apologize for any inconvenience. We have confirmed that we were a victim of a malware attack. Please be aware that client financial information (e.g. credit card, bank account info, etc.) is maintained by a third-party provider and thus not affected.
We expect to be back online soon.
All currently affected auctions will be extended or rescheduled and we will notify everyone accordingly.
More updates soon.

They've already posted it directly on this forum.

Hemispherical · October 20, 2019 1:18PM

...The “official” thread answered this unstated question...

https://forums.collectors.com/discussion/1027174/heritage-website-down-official

WAYNEAS · October 20, 2019 1:51PM

@WAYNEAS said:
pure speculation on my part...Heritage goes up on fees and now their system "crashes"...this issue is definitely costing them $$$...I hope they are able to get this resolved quickly with minimum concerns for all

on another note: I wonder what happens when I open this funny looking email attachment

bidask · October 20, 2019 2:03PM

@jmlanzaf said:

@MasonG said:

@jmlanzaf said:
No, I'm just patient enough to wait it out without either speculation or accusations.

Now, where's the fun in that?

Maybe we should start the rumor that PCGS initiated the cyber attack to prevent the sale of a misattributed coin.

Would not joke about that you might be breaking PCGS rules .

WAYNEAS · October 20, 2019 2:23PM

so if it is a "ransomware" attack, what new fee increase will we see to help pay for it lol

bolivarshagnasty · October 20, 2019 3:23PM

Prolly due to an employee posting on coin websites. 😎

WAYNEAS · October 20, 2019 5:30PM

@bolivarshagnasty said:
Prolly due to an employee posting on coin websites. 😎

are you saying "shill bidding" lol

ms70 · October 20, 2019 5:43PM

Great. Now the buyer's fees will go up to 25%.

TwoSides2aCoin · October 21, 2019 7:49AM

@Hemispherical said:
...The “official” thread answered this unstated question...

https://forums.collectors.com/discussion/1027174/heritage-website-down-official

Who authors it makes it "Official".
I like this one. It is original.

Heritage down.............................for quite a long time.

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